Intex Recreation
Reviews and Complaints

As someone who has always trusted Intex inflatable products, I was deeply disappointed with my recent experience. I purchased an 18x48 Intex pool, only to have the cover rip at the seam during the cleaning process. When I reached out to customer service, I was shocked by their lack of empathy and willingness to assist. They informed me that the warranty was not valid and suggested buying another cover instead of addressing the defect. It's disheartening to see a company I once admired show such disregard for loyal customers. My trust in Intex has been shattered, and I urge others to be cautious when considering their products.

I purchased on 9/13/23 immediately it began leaking air and i would wake up sunken to the floor. The store would not allow return because it was opened and i was instructed to contact Intex. Intex started the claim then ceased communication. I contacted them again only to be told to cut up the mattress to make it inoperable which is the only way they would honor the warranty. I took pictures of the bed and sent it in and was told this was not good enough they want me to physically cut it up. I explained that it is not economical for me to sleep on the floor until i receive a new mattress being i have back and shoulder problems and have recently been in an accident that has exacerbated these problems. They have since ignored me and stated until it is rendered useless they will not replace it nor honor the warranty.

I purchased an air mattress in April of 2023 only for it to be defective. I contacted Intex because I insured it, and it was also under warranty. After going back and forth with Intex for over a month they finally agreed to replace the mattress, the only difference was going to be the color, and it was going to be better than the one I had, claimed Odalis. Upon receipt of the mattress it seemed small for some reason. I measured it and sure enough it was which is a full. 60x80 is a queen. I sent pictures to verify and was told that they were having technical issues.

I received my intex pool from amazon the package is misssing the 12 legs for the pool tried calling customer service closed what and who can I speak to get the 12 legs omg I cant put my pool up I also ordered a canvas cover for the pool which will arrive monday I need his for water therapy and my grandson loves to swim ive bought intex pools before no problem can someone please help me get the 12 legs to the pool please

2-28-23: After a whole hour trying, I could not file this complaint on the Intex web site. Both the contact form and chat are dysfunctional and very very user unfriendly!

Hello,

Because I have a bad back, I have been using the very firmest Intex air beds possible for over ten years. A firm 24 inch Queen blue pillowed bed is best for my back. In this whole time I have had 6 different beds that all ended up leaking. Too be sure, there is nothing more saddening and pain causing than waking up in a flat bed going flatter. It is the most horrible feeling ever to wake up in a slow leaking going flat bed. The pain it causes is off the scale.

What I would like to know is, DO YOU MAKE A BED THAT DOES NOT LEAK? Is there a bed that DOES NOT LEAK IN A PLACE YOU CANNOT FIND?

I really love waking up without an extreme back ache. Is there anything you can do to help me, or am I going to just have to buy another one that WILL NOT LAST more than a few years without springing a leak that cannot be found?

One last thing, I DO NOT OWN A PHONE.

Thank you in advance for any kind of help at all that you can render.

dr j

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This pump/filter is absolute garbage! As this has been attempted to be used in an indoor pool, the issues are far greater. The pump/filter has leaked multiple times, the part B adaptor split not once, but 3 times with 3 different parts, only to have intex send me the same defective parts and split again. I purchased the redesigned parts on the internet, why were those not sent? The part B adaptors split and flooded my business 3 times! The motor has failed only to be replaced by another faulty motor that doesn't work and additionally the base part on the bottom of the motor was broken off where it screws to the plastic base. I have repeatedly demanded the entire system be replaced, but, oh no intex can't do that as they choose to send parts - defective parts time and time again. I have called customer service and get routed to a third world country and the csr's are useless! I have requested to be contacted by senior management in the united states and they fill out a form, stating I will be contacted within 48 hours and do not receive a call or contact. I found a senior manager's number on the internet and called at least 12 times and he fails to have any respect and return my call - his name is Scott Weir! Thus, I will fill his vm box every day until I receive a full and complete refund! I will also contact legal at INTEX as this is clearly a case of warranty fraud and potential product liability if and when my customers experience harm!

This pool was purchased exactly one month today online. We had 3 days of use before it collapsed on one side, tearing the liner and bending poles. Because a lot of parts are needed, Intex requested half of the parts back for an investigation. We had no problem doing that until we were told it would be at our expense. The 2 boxes we received weighed over 400 lbs. We spent $1100 for a new pool, got 3 days of use, and now to receive WARRANTY parts, we have to pay for shipping?! I am incredulous. We would like our replacement parts for our currently useless pool. If a paid return label is provided by Intex, we will gladly return the damaged parts.

I ordered hoses to replace the faulty ones on my pool. Customer service was a nightmare they didn't speak English so I finally got them to understand what I needed. They took the pool model and pump model and when the hoses got here they were not the right fit or even size. How does that happen? You took the model numbers and I told them multiple times what I needed. If I want to return I have to pay for shipping for THEIR mistake and I'm out of money for hoses I can't use! Absolutely UNACCEPTABLE!

I have gone through 6 brand new Intex 2500 GPH pool pumps in the last 3 months. All the pumps leaked grease and water from under the pump motor housing.

Have replacement with Intex Warranty, now they want me to pay to mail back the pump. All pumps were marked 'Season 2021'

I've used Intex for 17 years. I will be using Hayward pumps from now on.

Hello,

I purchased this pool on May 23, 2020 during Covid for my family of 6. This was a very big hit to my budget but purchased it so we could do something while being confined during the pandemic. My children's ages were 14, 12, 8, and 4. I purchased this pool from Target and it cost roughly $800 assuming this company (Intex) was reputable and sold quality merchandise.

It is June 20, 2022. Since the purchase, I have had six (6) leaks in the liner! I have had to drain the pool (3) three times amounting to approximately 9,000 gallons of water. This is totally unacceptable. Their warranty on their website for the liner indicates a one (1) year warranty. I've read a ton of similar complaints from customers like myself on FaceBook. My cousin owns the same pool and has had similar issues.

I am extremely unhappy, as are my children. Please help. I do hope you are able to have them send me a new liner. If you are unable to help, the next step is to contact The Better Business Bureau. I plan on also contacting Target Corporate Headquarters telling them of this faulty product, if Intex does not stand behind my ask.

Thanks in advance for your response.

Loyd Willard

[protected]

I contacted your company to replace a 12x24x52 pool that was under warranty. After having my claim closed about 9 times and having to re open the claim your company finally was able to verify the information requested.

They sent me out a new pool 14ft diameter by 42 inch deep.

After being on the phone for 34 minutes with a representative another claim was opened and closed before I arrived home. Now I can not upload the pictures after cutting a perfectly good pool up so I can get the correct liner for my pool.

So here it is the weekend and I have to wait till Monday to actually speak with someone to open the claim and hopefully it will still be open by the time I get home from work so I can upload the pictures.

This process has taken over a month to resolve and it is still not. Your customer service is terrible, and I truly believe your company does not value, care or respect its customers.

ticket number 777185 that is the newest of the several opened for the same issue.

Thomas Gagnon

The hose keeps getting tangled. I had one for the past 2 years and we replaced it with this same one. With the previous one the hose never tangled. There are no obstacles in the pool. The ladder is pulled at times of operation. Very frustrating. I purchased so that I do not have to do as much maintenance. Typically with the skimmer and vac pool season is a breeze.

Horrible customer service.. Good morning.. I hope this situation can be resolved quickly. Every single year I have to purchase a new pump for my intex 18ft pool. I do exactly what is said to pack away for the winter, etc... Right now my pool is filled up and plugged in my pump purchased last year and it is locked up. I am so frustrated that this water is sitting in this pool so I need this resolved as soon as possible. What do you need from me to send me a new pump? My name is crystal williams 267 brushfork school rd. Bluefield, wv 24701. Pump was purchased last year in july from wal mart as a replacement for the new one purchased the previous year. I am so dissappointed

I’m waiting on a replacement king size air mattress it’s been over a month now they said the ware house is out of it I paid $128 and want my replacement or my money back they said it’s not a time limit when the ware house will receive one this is a pandemic I don’t have money to throw away I’ve asked for supervisor every day they don’t have one on call have to wait 24 hours for a call they call and phone hangs up ather two mintues never heard of this they are unprofessional that a manger or supervisor is not available to speak right then

I have now bought 2 Intex air mattresses in the last month, and as soon as I get home to inflate them, they are deflated in less than 1 hour. I need a replacement please, I am tired of having to go to Target to get the replacement. The price of the one I have was 109.99, and I am very upset at the quality I keep receiving. I would even like someone to call me or email me if possible to have this resolved.

Email: [protected]@gmail.com

-mattress defective, only 8 wks after purchase
-contacted intex, followed instructions to a tee, they then recanted and changed their mind on process, treating my wife poorly

I purchased the above air mattress to replace a previous one we had for years. It was used in December 2020. We were going to use again in November 2021 and the pump kept stopping while inflating. I called intex and they said our model 64137VM only had 180 day warranty. We only bought to have extra sleeping accommodations so this was only our 2nd time using. I think this is terrible customer service not to cover an item that is practically brand new. Probably will not purchase anything from Intex again

It would be nice if this pool would have held up better. Loved it but after two summer, less than 12mo. of use the bottom became brittle & cracked, looked like the vinyl coating delaminated from reinforcing. Contacted Intex & because it was 3yrs old they won't help. The rest of pool is like new including side's. Now I'm left with a pile of ?_____?.

Bought oct 2019 and used inside garage. Started setup November 2021 and heat button malfunctioned. After 3+ calls w customer service and 2 control panel replacements still not functioning. They also stopped making base replacement after 2 years?!? Their suggest to buy entire new base & control panel for overs $300 and offered no discount. Disgraceful customer service and terrible product quality. Wish we could start class action lawsuit. Anyone game?!?

hi
I purchased an Intex 18' round pool with viewing panel this year (2021) from target and had very good use out of it all summer. when it was time to put it away, the weather was still in the 80's, when I folded it to put under my deck the viewing panel cracked and "broke".
What can we do to come to a possible possible resolution on this matter?