Intex Recreation
Reviews and Complaints

Today is May 22nd, 2020

We have had three of Intex's saltwater generator systems. When the first one died during its second season, we received another from Intex under the warranty. When that one died about two years later, we bought our third. We felt comfortable purchasing from Intex again because they had dealt fairly with us before.

We purchased the third pump through Amazon on May 23, 2018, which means our two-year warranty is expiring tomorrow.

The saltwater generator portion of our pump, model no. 28679EG, will not work. The pump itself works fine, if we bypass the saltwater generator. We used the system for one season. When we turned it on this year, on May 16, it ran for a minute or so and then the service light flashed.

We checked the power source and the voltage. All good. We backwashed the pump. The problem remained. We cleaned the titanium electrode per manual instructions. The problem remained.

I attempted to contact Intex that same day, May 16. I have lost count of the number of times that I have tried since then to reach Intex by phone. Nearly every time I call, I get the message that they are experiencing high call volume and I should call back. I don't even get the option to hold. They actually say good-bye and hang up on me.

On the handful of times that I have been able to get through, I am on hold for hours before I finally give up. I have submitted on online query with them four different times. According to their website, I should receive a confirmation email and a call back within 48 hours. Neither has happened.

At the very least, I would like the parts needed to resolve the issue, but I believe I should get a new system, as the product is, just barely now, still under warranty.

I ordered an Intex aqua pool cleaner for my 18' ag pool and the parts that came in the box are the wrong size and will not connect. I have contacted Doheny whom I made the purchase through. They then said call Intex only they can resolve this matter... WTH? Almost 3 weeks of this crap. Take it back, refund, return email at the very least. Very unprofessional to have a monopoly on this brand and not allow any resolution through the company of purchase... Very poor service..

I'm trying to get a replacement for my pure spa 6 person hot tub. The form that says what to send back says there is letters on my hot tub to cut out and send back, except there is not any letters on the outside of the hot tub. The directions say cut out (A, B, c and D. If the other letters are not available just cut out D. Those letters are not and we're never on this hot tub. I have tried to get someone to help me except the customer service line isn't available and the customer service department can't send me a simple 5 min call to help with this situation. They sent me back a email saying that they can't help me at the moment and for my claim to be valid I need to send in my cutouts of the hot tub with in the warranty time frame. I am unable to do that if the information for what is needed isn't available and nobody will help me find what is needed to be cut out. Please help me. My phone number is [protected].

This is my 2 air mattress that I bought from Intex air mattress company it bubbled and it hurts my back.
I will post this on Facebook and share this with everyone. The store where I purchased it is useless.

Jan Wise

I purchased an 24" air matress back in Sept 2019 from walmart. $79 only used it once. Pump or cord has a shortage in. I have no box or receipt from 5 months ago. Needless to say the rep was no help because I didnt have a receipt, rudely said a supervisor will tell you the same thing got my info from off their caller ID, verified my info, told me that other customers have their receipts as if I'm other customers, then hung up in my face. I dont recommend purchasing this brand. I'm stuck with an air matress that doesn't work and out of $79 such a scam company to know their are a lot of people who don't hold onto stuff for 5 months in a 500sq ft home, no room to store boxes.

Very poor engineering, and material used. Had to dismantle pump several times to keep working. The parts for pump should be available, without having to pay $130.00 for new pump every couple months. I've been able to keep mind going with maintenance for two years now, but it's going to destroy itself soon. I think if Amazon was smart they should press Intex on this issue.

This is the third pump since original purchase May 27, 2019. Intex support finally determined (while I did all the work), that the problem was in the filter. I had been using Intex "B" filters as designated, but filters would clog up after 4-6hrs of run time. So their solution was to have me purchase updated Intex "B" filters thru their website. Six pump hours after installing updated filter, problem returned. The original problem was the system would have little to no suction on the intakes and the same on the output pressure due to filter clogging to easily. Updated filters that I purchased had no bearing on the outcome of what was supposed to fix that. I should also state here that there is NO decernable difference mechanically nor visually between the Intex "B" filters I was buying and the "New Updated" filters Intex had me to purchase from their website. This pump and filter system is simply a bad design for any pool it's attached to.

Apparently, I'm not the only one that's had issues with this particular pump and filter. Most have simply bitten the preverbal bullet and bought larger more advanced pumps that do not require filters. This is about a $500-600 investment above the cost of the pool. Not to mention the time and aggravation gone thru.

When the kayak arrived I pumped it up to check it before I got to the water.

I folded the kayak according thr the specific "folding instructions" in the owners guide/manual.

When I got to the water and pumped it up there was a hole in the pontoon. Luckily I brought the patches that came with the kayak and patched the hole.

About ten minutes into the maiden voyage my 10 year old passenger noticed the other pontoon was deflating. We returned to the shore and cleaned and patched that one too but it did not hold...

I called Intex, they told me to cut out parts and return it to them in Long Beach.

It has been over a month now since I mailed it and they are claiming it never arrived.

I have called them several times to see if it showed up and what options I had if it was not received. They said there are no options and there is nothing they will offer.

They suck. I get that they don't want to be replacing old items but this was brand new and was returned 3 days after purchase.

The air mattress should be called air leaker or rip-off 101. This is a defective company operated by defective Sub-humans should all burn in hell l for eternity. I bought two air mattresses in two months they both did the same thing . Both had built in pumps. I did not off-topic the mattress yet the chamber broke creating a lump and soon after years happen making product(?) Use-less. Save your money and sleep on the floor before you buy anything from this crooked company.

Bought an E.C. O. unit 2 years ago and it worked well, it died unexpected last week for no apparent reason. I contacted Intex and they told me sorry, I'm 3 weeks over the warranty and there is nothing that can be done. This is the second time that an intex unit dies on me shortly after the warranty expired.
Hmmmmm? coincidence. Think not.
Will not purchase any more intex items since they customer service is non existing, I almost feel like dealing with the DMV.

This company has the worst customer service I had ever seen! That is probably because they provide the market with defective items that they do not acknowledge that they are defective and of course they cannot explain why they do not work.
They provide a very limited warranty period of 90 days and this is so limited, that if you do not suspect that most of their items are defective you may very well pass this period without making a claim. All companies which respect their customers would at list listen to them and try to help them.
But NOT this company! I have tried to contact them very many times both in written complaints, as well as on the phone, but they do not come back to me.
I have a defective item (and I can prove it), which practically never worked properly, they do not care about it, most probably because that is the case with most of their products.
Never trust this company, never again! I will submit negative reviews about them in every possible site that I can find so that I can protect people from buying from them!

We have purchased Intex products for years and, because I have had difficulties finding a particular Intex Snapset pool, I purchased an extra one in June, 2018, to be used for the following summer. I set the pool up for the first time this summer, mid-July, 2019, only to discover it has multiple tiny slits all along the bottom. When I contacted customer service July 19, 2019, (I spoke with a representative I had great difficulty understanding, but I think her name might have been Ellen) regarding this issue, I was given the spiel regarding a 90-day warranty. I asked to speak with someone "higher up" because I think things like this should be handled on a case by case basis and this pool was brand new and had never been used. I still have the original receipt. I was told someone would contact me within 2-3 business days. I was indeed contacted then by "Lena" who gave me the same 90-day warranty spiel. I again asked to speak with someone in a higher supervisory position and was again told that someone would contact me in 2-3 business days. I did not receive that return call. I contacted Intex again on July 30, 2019, and spoke with "Amber" who assured me that "someone" (she told me she could not provide me a name) had been assigned to investigate my issue and that "someone" would be getting in touch with me quite soon. On August 8, 2019, having received no further contact from Intex, I decided to try and send an e-mail to Intex. The response I received was that my issue could not be handled by e-mail and that I should contact Intex Customer Service at the same number I have been using all along. It seems pointless for me to contact them yet again. At this point I will never purchase another Intex product nor will I ever recommend Intex products to anyone. I cannot recommend a company that will stand behind its products and has the worst customer service I have ever encountered.

I purchased this spa 14/03/19 at a cost of 899€
Due to bad weather and a holiday we didnt inflate the spa until the second week in May 2019. The spa worked well for 4 weeks then stopped filtrating and heating.
Intex was contacted via their website for a repair. this was declined - a new part was sent that i had to change. when this was changed the spa worked for 1 minute then stopped again. I now have to arrange for the motor block to be sent to the company and wait for a repair. this has now taken two months! i am waiting for the company to receive my request before they arrange for collection. the website doesnt work well. The customer service does no answer the telephones. This is a new product that has hardly been used and is not fit for purpose. the summer will be ended before it is repaired. I WANT MY MONEY BACK! DO NOT BUY INTEX they are RUBBISH!

we purchased a 20'x48"pool last april and of course warranty is 90 days thepool started showing signs of rusting at the joints on top supports all 20 of them. called company they said they would replace all twenty of them if we sent in half of them on our dime note they are 48 inches approx tall. And that is all they would do After spending a good chunk of money on this pool and for this to happen in first year is unexceptable. This is our fourth pool all others lasted very well only got new ones because we wanted a bigger pool. From all complaints I have read this is an on going issue seems like the company would step up before someone gets hurt . So discussed with the company who say customer satisfaction guaranteed

My Intex Comfort Plush High Rise Airbed with Built-In Pump - Queen size is continuously leaking air. I'm having to pump air into it at least every 30 min.
I have only had the bed for a lil over a month and it will be months before i will be able to afford another one. I'm a single mother of 3 and the financial requirements are much more of a priority than my bedding situation. I apologize for any inconvenience but would greatly appreciate a new bed if at all possible. Thank you for your time.

My address is

995 11th St. NE
Cleveland, TN
37311.

You can reach me at

[protected].

I purchased a pool for my son for his birthday. I kept having to fill it up every so often and I thought it was due to splashing. We were out of town for 4 days and I came home to a flooded yard. There was a tear on the inside between the inflatable tube. I called and the first representative hung up on me. The second gave me a lengthy process of things I needed to cut out of the pool. When I told her I could not cut the drain plug as there was a foot of water in my yard she advised that was policy. So for 3 days I drained this pool. I have the pictures and mailed my receipt and delivery confirmation. I live in Iowa so warm days are numbered. Now, nobody will return my emails and I can not get through to customer service. My yard is ruined, I did my part and now we have nothing. Here are the photos.

We were given this pool to us as a house warming just over a year ago. Just a couple weeks ago the seam on the bottom edge started ripping. Try to patch with patch kit and flex seal tape. Not working and losing alot of water all the time. I asked our friends if they still had receipt but they don't. We take very good care of the pool . we are just very disappointed at how quickly the seam ripped. For such a big company I was very disappointed. Would love to have this rectified by your company. Dont let bad reviews take over. Sending pics of the pool. Please contact me by email... [protected]@hotmail.com

On June 10th I placed an order for several parts for my 18' metal frame pool and saltwater filtration system. I received the parts towards the end of June and found that most of the parts would not fit my pool because the parts were for a later model even though the info on the Intex website said that they would fit. I also ordered a titanium electrode replacement for my filtration system. The o-ring on the electrode appeared to be stretched or pinched and leaked when installed. I had to use the old electrode o-ring to replace the electrode. I attempted to call your support number many times over a period of several days and was unable to get anyone to answer the phone. It kept looping me back to a press 1 (or some other number) for help but no one ever answered. Today (July 15th) I decided that I would most likely have to eat the parts that didn't fit and that I would have to order the o-ring myself. I did order the o-ring but your system would only let me order 1. I went ahead and ordered the 1 o-ring but was frustrated that I had to pay more than $4 in shipping for a single o-ring so I decided to attempt to contact you support to see if they could add another o-ring or two to my order so that I could at least feel good about my purchase. The woman I spoke with was absolutely NO help. She said I can't order more than one so that is that! I asked if she would send me one to replace the defective one that was on the new electrode. She then proceded to tell me that I was too late to request a warranty replacement even though I explained that I had attempted to contact them many times. She had NOTHING to say except that she couln't help me. I was willing to eat the parts that don't fit but after her attitude I am filing this complaint. I have an intex pool (2nd one in 4 years) and am very happy with the product but your support absolutely SUCKS! First your website says that the parts I ordered will fit and they don't and secondly when I attempt to call you for support you don't answer your phone (over several days) and when I finally get in touch with you, you tell me that I'm the one at fault for not contacting you. VERY UPSET CUSTOMER! My email is [protected]@q.com and my phone number is [protected].

I bought a case of these for summer fun. Was very impressed yet one has been deflating since inflating it. I can't find a visible hole. I am a loyal intex customer. Have a pool, sand filter, vacuum etc.. what if anything can be done. It wasn't used but 1 time. It wasn't improperly handled either. I have all my grandchildren coming in two weeks and wanted each to have their own to use.

Thank you

Janet E. DINottia
406 Jackson Avenue
Endicott, New York 13760
Phone-husband, Pat- [protected] I have no phone voice due to thyroid cancer history
[protected]@aol.com