Intex Recreation
Reviews and Complaints

I bought an Intex air mattress to use as my primary bed. Based on the frequent use, I did not expect it to last forever...however, within just two months the mattress developed a massive leak (air was gushing through a large section of the top of the bed, even though there were no visible holes/tears...the air was just coming through the fabric). I wrote the company about the problem and they wrote back to say that there is nothing they can do to help me (no exchanges and no refunds).

I purchased an air mattress from this company about two weeks before I would need it to make sure it arrived on time. We took it on a trip to a friend’s house and used it for the next week. Each morning at about 3 or 4 AM I would need to turn on the pump to fill it up again because it had lost enough air that we were sagging into the middle. Obviously the mattress had a slow Leak.

We came home a week later and I contacted the company to return the mattress for a replacement because we were still within the 30 day warranty period and the mattress leaked the first time we used it. Several days later I received an email saying that mattress was in the warranty period, however, I would need to try and fix it myself before they would “proceed with the next option”. “Our Company offers a 30 day warranty on these products. You are within the 30 day period. In order to proceed with the warranty process we would ask that you first try to find the hole and patch the bed.” I have never heard of a "you fix it yourself" warranty. This is a product with a manufacturer defect. Not happy with their response, but with no options, I tried the methods they suggest to find the hole. After spending several frustrating hours, I was not able to find the hole so I contacted them again requesting replacement. Now they indicate it has been too long and I am out of warranty. They sent me another email indicating they would send me more patches or give me a 10% discount on a new mattress. Unbelievable, why would I need more patches if I can't find the hole in the first place? And second why in the world would I buy another mattress from this company at any price…

Bad products and even worse customer service and a warranty that doesn’t really exist! Save yourself the aggravation and look elsewhere.

Bought and got to use a salt chlorinater mod CS8110 system for 1 swim season .It did work well. the problem came when i restarted the second season it did not want to come on, even tho it was put inside for climate storage, IT started to kick out the low salt code, .I cleaned it with 5 to 1 muratic solution and the scale went away.I was didn't have to add salt, but it began to code the same thing again i added salt even tho chlorides (checked by pool place was fine) It finally quit and began showing an intermittent 77 code fore it went black, now it does nothing! the problem comes in when i call for tech support and, told"Due to the call volume, try to call at the end of the month"?as for emails, i never found a page format to send an inquiry as to what could be the problem.
I even had one pool company that sells them, that they do-not service them in any way and any problem would have to be taken up with Intex! -0- Warrenty

Not a complaint, just a question. I have just assembled my Intex ultra frame pool, and as I began filling it, one side of the pool's frame is slightly "bowing" inward. I am wondering if I continue filling the pool, will the weight of the water push the bowed frame outward to its intended position or will increased water volume cause the bowed frame to bow even more? The ground is very close to level, as I had an excavator level the area using a transit. Any suggestions?

i purchased an above ground pool (intex pro series 16x48). I spent $400 on this pool and I've only had it for 45 days. In that time we have filled it with water twice just to have the seam split. The first time we put a patch on it, filled it back up and the seam split in another area. we have yet to swim in it, and when i called wal-mart to have it replaced they told me after 30 days there was nothing they could do. So I'm out the $400 + tax and the water bill to fill it up 2 times. All i wanted was to be able to enjoy the pool with my family on the weekends when myself and my husband are off work.

We bought the Krystal Clear Sand and Salt Water Filtration System last year (2011) for our 16ft intex pool. It worked great last year. We stored it properly, followed every instruction to the T. Brought it out this year and now we have a low salt level indictaion ALL THE TIME! We have cleaned the electrolytic cell along with every other part that needed cleaning, tested the water and the salt is actually on the higher end of the scale. I called intex and because I ordered the product from a website, all I have is a printed copy of the email receipt that doesn't have a tracking number on it. Because of the lack of a tracking number, they are refusing to acknowledge that the filter is still under warranty. I have proof we bought it where the receipt is from through our bank statements, which they don't accept either. After some research, I have found many other complaints that are just like ours. The system will inevitably have this malfunction and the company has set up there policy to make sure they have to help as few customers as possible. Not impressed with intex or their customer service. Bad company, bad product!

Same as many other complaints to Intex, the inflatable sofa whcih I bought on Apr 4, 2012 in a shop called Kokoon in HK. I keep that in my parents' home and only use it during weekend. Last Sunday, I found there is a very small crack on the left hand side, just right on top of the first strength line. I called Intex office in HK, I was transferred to a Mr Lam, simply he asked me some basic questions and replied me around 10 minutes later. I told him that I was trying to use the sticker to fix it but it didn't work, what could I do. Mr Lam claimed he didn't know how I used the sofa, and, he used high pitch to say that has been bought for over a month, by all means, he was telling me that over a month their product should be broken or damaged, that was what I catched. Then, I asked him what could I do with it, Mr Lam then asked me what should do with the leak. Come on, I told Mr Lam, if I knew how to fix it, I should be able to replce him! He then said the sofa is big, it cannot be used one piece of PVC to make, they stitch several pieces together, I stopped him, I totally understand, however, many things are made in this way, BUT, NO ONE EXPECT IT TO BE LEAK OR BROEKN WITH A SHORT PERIOD, ESPECIALLY WHEN IT IS A FURNITURE! HERE, I HIGHLY RECOMMEND ALL NOT TO PURCHASE IN SUCH BAD ATTITUDE COMPANY, I BELIEVE ATTITUDE AND LEAD YOU TO WORK RESPONSIBLE, HOWEVER, IN THIS COMPANY IS DEFINITELY IRRESPONSIBLE, furthermore, they claimed the lodability is 100kgs, I am much thinner than it, when problems come, they just deny.

I bought a 16 ft. above ground pool about 2 years ago for my son. I got the upgraded one with the metal supports etc. it is a tan/gray color. I paid about $600 for it. The first seaon it held up well although the pump was pretty weak. But by the second season it already had a leak in it and the vinyl was so broken down that the kids were literally getting bloody toes from the abrasive nature of the vinyl bottom. Plus, the ladder started wobbling no matter how much we tightened and adjusted it. Then the rope holding the supports in place frayed and broke and one of the supports bent. I am a single mom and financially struggling.I can't afford another pool.I live in Phoenix and it is already in the 90's here.The kids want to swim but I have to tell them sorry. Swimming is their main source of fun in the summer.Now what do I do? I have already written, sent a fax and recently sent another letter to the president of Intex corp. with no response. I guess customers don't matter much to them. I have been a loyal customer for a number of years.This is my 3rd pool, plus I have purchased other items as well. I can no longer recommend this company to my friends either.It seems that once the sale is done they don't care about the customer anymore. It seems big corporations talk a lot about the customers but don't back it up.

i have had this airbed for about two 12 weeks and while i was asleep the seems ripped and made a big bubble in it and then i was wondering why the air was not holding and there is a rip in the seem in a whole diffrent partof the bed where i bought this bed there is a no return policy so i am loosing out on a nice comfortable bed and and the money i am out on it i would appriciate a response soon abought this so it can not happen to other people and hope fully as a costumer i can please get this problem fixed. i have not slept this well in seven years and i got this bed aired up it was the best sleep i would really like keep using this product

Dear Sir
I have purchased a Intex UPS model Protector 600 VA on 27.06.11 of warranty 2 years from Jamshedpur.After been on year it has stopped working .I have lodged complaints to customer care at No-[protected] and received a registered complaint No-1110SP1650948 Dt-12.10.11.As per the customer care of Intex it was supposed to be attend at residence within 24 hrs.But no action has been taken care by the service provider even after reminder at the same customer No.
I thwerefore request you to verify the matter from your end t rectifie it at the earliest.

Regards
Saibal Chowdhury
[protected]

We purchased a brand new Intex Excursion 5 person boat set - First use out on lake prior to our big annual vacation and the oar broke. The cheap plastic sleeve crumbled and broke off -- no way to fix it. As we are experienced with these types of rafts & oars; this was clearly a manufacturing issue. So I looked on their website / online store and the replacement part was only $3.25 but the shipping made this $18.38 and would take two weeks to arrive. Didn't feel I should have to buy it, since it was less than 30 days from purchase and I still even had the original cardboard box. Called customer service and their response was "They don't warrantee that product". REALLY?!? So I asked what part of the boat DO they warranty -- her response was "none of it. They warranty only select components of some of their pools etc." Yet, their website claims (http://www.intexcorp.com/consumer_service.html):

"Imagine a company so dedicated to QUALITY, SERVICE, and PRICE that it builds the best Customer Service department in the industry. That is what Intex Recreation has done to ensure that each and every one of our customers is totally satisfied with their Intex® products. Our Customer Service team is a highly trained, dedicated group of individuals with one single objective in mind: to make sure that every Intex customer fully enjoys each Intex® product they purchase. Whether it is answering a question on assembling one of our above ground pools, locating a store to purchase an Intex® accessory, or help replacing a broken airbed valve, our Customer Service representatives will be there to help."

REALLY!?! So (1) their product was not up-to-par (2) they DON'T stand behind their product (3) they state FALSE CLAIMS OF SERVICE on their website and (4) they basically TOOK OUR MONEY AND RAN. What a joke! I will NEVER purchase ANY Intex product again, and will make CERTAIN that anyone else I know realizes that if you buy something from them, expect to get ripped off in every regard.

We purchased an above ground metal framed pool from Intex and it was riddled with holes! When we patched them and filled the pool it collapsed and almost killed my children! Customer service is terrible and offered zero support!

we have had a intex pool and replaced the pool under warrenty last summer . intex would not help but did say they were aware of issue . the air tube would develope dry rot cracks and start a never ending air leak from diffrent areas on the air tube through the cracks . it was a daily fix sometimes several times a day trying to patch so it could continue to hold air and not loose about a foot of water . each time we would come home or check on it and find the tube flat and water lost . i have spent about a hundred dollars trying to seal leaks on first pool then now again on the replacemnt . now i have had blow out from the cracks and have no idea how im going to seal it this time . tried to call intex again and was told yes we know of issue but it is past the 90 days and to take it back to place of purchase and see if they will warrenty it again . we also had pump issue and purchaced the bigger pump from ebay . that has been ok since . i really dont know what to do the way it is i have rigged the scimmer to work and the air tube is flat . loved having a pool but i dont recomend anyone to buy anything from itex . i am really thinking of contacting an attorney about intex pools . i think this pool should last not every year have to replace or have continious defects . (and these are defects that they stated to me they are aware of but i see do not stand by there product at all)

Purchased 18x52" metal frame pool April 2009 for $1000. Set-up said to be easy, did not warn the ground prep needed. Mid May finally done with ground prep, set up- leaked immediately. Intex had us cut the piece out, send to them, 2 weeks later got the new liner (now 6weeks later). June reset up pool, leak caused major damage to ground work, redid work, but still not perfect. Extremely high maintenance to keep salt level and yellow grunge off bottom & walls of liner. Skimmer very flimsy. 2 months of pool, turned green over night. After 10 calls to Intex they would send out new filter system. By this time it was time to store the pool for winter. 2 days of cleaning the green and packing back in box. 1 month later the new pump comes, I don't open the box. We dd not set the pool up summer of 2010 but this year 2011 we did. Hours after set up and several 100 gallons, new leak. (in other words 2 out of 3 set ups, this liner leaked ). Intex refuses to warranty the product after 90 days. I had to pay 100 for pool service to seal, still leaks, I set up the new filter, Intex sent me the cheapest model instead of the expensive salt system. The one they sent was not even rated for the amount of gallons my pool has. I called, although it was Intex mistake for sending me the wrong pump, they refuse to exchange it. $1000 for pool, $200 in sand, $100 landscape timbers, $100 salt, water and electricity for well pump for 3 days to fill pool 4 different times & countless hours of very hard work. SOOOOOOOOOOOO not worth it. Not to mention the disclaimer this product does not come with.. "The setting up of this product may cause divorce".

I purchased an Intex above ground pool on 5/17/11 at Wal-mart along with the 2 year warranty. I now have grass growing in my pool although I followed Intex's owner's manual and cleared the ground of all grass. Intex's customer service said "grass growing into your pool is a natural thing". Ha! They would do nothing with their 90 day warranty and we have had the pool a few days shy over a month and swam in it for a week. I called the Wal-mart warranty we purchased which will not kick in until the 90 day INTEX warranty expires...which would be August 17, 2011..swimming season is just about over. Ha, more! The Wal-mart warranty would not cover this at all. So basically we had to drain the 3000+ gal. pool today and go buy "blast-it" from a recommended pool dealer to kill the grass and long strips of patch kit to patch well over 40 holes where the grass has gone through. Will never buy, nor recommend an INTEX pool for the rest of my life.

We bought the 15' by 48'' intex inflatable pool, assembled it and filled it only to find the pump was defective. It took 48 hours and multiple emails/calls to get the claim submitted. They shipped a new part but told us it would take 5-7 days- making it almost 10 days without proper filtration in the pool. The customer service is in China and you can not speak to a supervisor, they have to call you back. Would not buy from this company again.

After buying a sand filter and installing it a rain storm came through. It knocked out the power and rain pretty hard. After the storm I went out to turn the sand filter back on with no luck. I have had nothing but headaches with Intex . The first pool had a large leak, then got another one, because the store told my wife we couldn't get our money back ( Thanks Wal-Mart). Now the sand filter from Intex won't work after spending the money on getting a GFCI plug put in outside. I will never use their products again and I will tell everyone I know on Facebook about the poor quality of their products.