Intex Recreation
Reviews and Complaints

We bought this swimming pool 5/31/19 we brought it home. We have had a lot of problem with the motor. It will run for a little while and then cut off. We took it back to Fine pools in Bessemer alabama. They told us we would have to get in touch with you. We have been trying to get this motor to work it will not. We think now that we left it on and it cut it is burned up. Please tell us what we need to do. It is a Intex 12/24/48 foot pool above ground. Please let us know what we can do.

I purchased this pool from you last year through Walmart I had maybe two months use of it and we stored it in the basement for the winter when we pulled it out this summer and filled it up last week this is what I have to look at I spent way too much money on this for it to be a one time use for just a couple months please tell me that you can do something about this issue it will not fill up all the way the ring will not blow up and there are no holes in it so we're assuming it's the seam and it looks like a big fat egg and yes it's level

I purchased this hot tub last year (january of 2018.) I set if up in weather that is considered cold for texas, and it worked fine. I stored it for the summer months in may, following instructions exactly. When I set it up last week (first week of january -19) it did not heat up all the way. When I called customer service, all they would tell me was that it was cold to be using a hot tub — and to wait until the weather warms up! On a separate call, some guy named carl told me to just go ahead and file a complaint if I wanted! Another agent told me that if I bought another heating unit ($340 with shipping) that it would not be warranted! I was always professional, never used language or raised my voice, as recordings of the calls will reveal. They are just d-i-f-f-i-c-u-l-t. See also: scrolls of complaints on this company.

I bought this on May 28th 2018 have only used it a few times and last night was using it and one of the seems on the inside busted lose and made a huge bubble all the down it this thing is a piece of junk going to try to call Wal-Mart tomorrow and see if it is still under warranty or if they will resolve this problem it also slowly leaks down after a few days.

I received in local paper Game Outdoor catalogue 27 SEPT - 10 OCT 2018 which listed INTEX - Prism Frame Pool 366cm X 76cm, Item no. [protected] for R 1 799.00. I went to Game Richards Bay on Sat 29 Sept, they had no stock, nor was there any stock in Empangeni, or any of the other braches towards Durban. I received a Call back Voucher No 194/[protected]/18 for this item and told that they might have stock after two weeks. Why was it advertised, but not available anywhere?
I also tried buying this online, but its not available through this avenue either. Yesterday one of your Customer support staff looked on your national stock and she could only find stock in two branches in and near Port Elizabeth. I live in Richards Bay. Please let me know when my local branches (Richards Bay or Empangeni) will have this item in stock.

I've bought 4 mattresses in this year alone since may and had to return them all on top of them running out of the Queen size that I currently had and had to down grade to twin size for my children, they're embarrassed of continuously returning these mattresses and I've come to realize that these mattresses aren't any good I would like my money back for the mattress and especially because I had to downgrade the suze

Bought an Intex Prism Pool this year and one of the legs bent. Went on the site to buy a replacement, but there were no replacements listed on the site. Reviewed the pool legs visually as listed on their site. Found the EXACT one, ordered it and when it was sent to us, it was not the same leg as pictured on their site. Called them to tell them they did not send the leg that was pictured. They started asking the pool model model number etc. I told them it was not listed on their site, all they could say was "well you should of called and ordered it". I said "Well, maybe if you listed the part pictures correctly on your site, this wouldn't of happened". Asked to speak to a manager, there were none, called corporate, couldn't speak to anyone of importance, they referred me back to the call center. They wanted me to pay for the shipping of a $5 leg, (would of cost more than the leg itself) that they sent the wrong one on. Uh No not going to happen. They were lazy, lying, unhelpful, unaccountable for their website error, unwilling to accept the incorrect pictures THEY list on their website. I will never buy intex again, will not recommend ever. Needless to say, my husband fixed the bent leg with his ingenuity and we are stuck with an incorrect leg, that may be able to be used on some project at home in the future. Sent a complaint to BBB, they did nothing, no call from anyone at the company, NOTHING. This is how they do business, by not accepting any of the blame at all for their short comings on their website, they have the most generic website i have ever seen in my life and they don't keep it properly updated. I would tell everyone, do not bother with them and get another brand, because their customer service is one of the worst I have ever dealt with. Buy and deal with their customer service at your own risk, for warning...

Bought this hot tub after my bestway went after 5 years of crystal clear water.
The spa has 2 filters to draw water in and filter through the tub. Only one worked. I used my warranty and received a replacement spa base that was not the correct one and did not fix the problem anyway. Now they want me to pay to send back the base to send me another one. They discontinued the hot tub so sent a base that was supposed to be compatable. (Water shoots out of the tub when I use the water jets and the second filter still doesn't work and it will cost quite a bit to send the base back especially since this didn't solve the problem the first time.
If something is under warranty and it does not work even when replacement parts are sent it's time to replace the entire spa. At this point I'm not even going to fight about the water jets ( which cost twice as much as the bubble air jets.) I would just like to go out into my back yard open my spa and not see a pool of slimy bacteria. I've sent emails and made phone calls before I actually posted this my first complaint. I really believe in giving a company a chance to live up to their reputation because I know reviews from customers play a big Part in people doing business with a company.

We are on our 2nd intex pool. Next year we are purchasing a new one.
Our set of recliners floats we bought last year ripped at the arm seams. We ducked it up and bought two more as we find them comfortable. The two new ones just purchased this year st Walmart BOTH same thing on the seam left arm. At $60.00 X4
Basically $250.00 we spent I feel we deserve them replaced. We obviously tossed the first two. I have the 2nd two here. We tried all types of patches and glued in one chair. Nothing seels the seam.
My email
[protected]@live.ca
Angela Mongovius

The propeller shaft support fins broke and jammed propeller giving pump failure had to take apart and super glue fins back on pool has only been up a month and a half this piece is the top bracket of the pump that supports the output shaft and propeller of the drive motor one fin broke completely loose and spun and jammed into the next fin jamming the propeller there was no debris in the pump housing

I spoke to a women to find out what parts I needed to fix my intex pump. She provides me with the product numbers and told me to order online. I did so only to receive the wrong product. Called them to rectify the problem for them to say it's my fault I ordered the wrong products. I was supposed to hear from a supervisor to get second shipments shipping cost waved. They never contacted me. Called again to try to reorder to speak to someone with very poor English that couldn't understand what I needed. After 3 attempts of getting parts I've decided to go with another supplier ever if I pay more.

I bought this pool a few weeks ago and am just now having time to write this. I took the pool and parts of the filter out of the box and threw the box away since it was trash day the next morning. I laid the tarp and rounded out the pool. It got to dark so I went inside and was planning on finishing the next day. When I went out the next day I noticed a hole in the bottom of the pool where the seam is. I was going to patch it but before I did that I went to set up the filter. All the filter parts were not in the box according to the directions. When I took it out of the box I made sure I took everything. I have had these pools before and never had an issue but this one has been a nightmare the entire process. So now I have a pool with a hole and an incomplete filter that I can't do anything with. I am frustrated and just wanted to voice my concern that I spend $ on this pool and can't even use it. Any suggestions?

I purchased an Intex queen air mattress several times each time after two months it either deflates for an unknown reason or has a tiny whole I use the patch provided only to figure out it offers no help it either doesn't stick or pops off this air mattress I've purchased just recently has a tiny hole no bigger than a pin and I use the clear patch and it is still deflating I'm am tired of wasting money to keep replacing I either want a refund or replacement of my defected mattress if not I will have no choice but to contact the Better Business Bureau to see why this product advertises warranty 1-2years but reaches a few months and begins to deflates.

This part is made poorly and only lasts 4 months and Intex won't help. This is the third season with my pool and I have had to buy 2 electrodes. They are not cheap, I've spent $180 in less than a year on this part. They only give a 90 day warranty on parts but apparently make parts that only last 4 months in order to not have to help Thier customer. They advertise being largest leader in pool sales and customer service. I am now a very pist and unhappy customer.

We have only had are spa a month and a half. And we just had r third seam come lose on the tub. The air is now not staying at the right level. Very disappointed and will never tell any one to buy one. We called the store that we bought it at. And they pushed it off to you. I'm sure u will push it off to some one else. When you spend over 400 dollars and have only used it 20 times. And every time you get in it there are more seams pooped. Very sad and poor quality.

Bought a replacement pool liner from intex for a 10x30" pool..defective from the box. split seams all around.
ordered another liner this summer.06-06-18 ...also split from the box. Called customer service four times..spent an hour each time on hold ..never to get thru! sent an email..which was near impossible to figure out how, as its buried in the website.finally got some type of reply of call us...right. only to never get thru? called visa and stopped payment! Moral of story never buy an INTEX POOL OR ANY LINERS! horrible customer service..if you can all it that. Doug Strand

Placed an online order for conversion parts. The order was cancelled because my husband could not answer his cell at work. They said phone number was invalid. So product did not arrive for 10yr old birthday party. I will never do business with Intex again. I even spoke with manager who said she cancelled the order herself because the phone number was invalid. Her call showed on caller ID but jo message was left.

I brought an Intex 18 foot pool last year. I had 2 holes to patch. Not a big deal. Love the pool. My issue is that the filters are to last 2 weeks. Since last week I have went thru about 8. I even take them out and clean them. I am very maticulas with taking care of my pool. Even all the chemicals I buy and put in is crazy. I saved all the filters this year. My pool has been open for about a week or so. I really would like to know why this is happening? I would really like some reimbursement or compensation. Please feel free to Sen someone to my home to see what is going on. This is just costing me to much money to keep changing filters. Also I buy all intex floaties that do not last at all. I just brought another one and it already had holes in it after we blew them up. I have purchased 6 of them that you sit in and also loungers. I would think these would also last longer. I can send pictures of you would like but the money spent already is very high.

My name is Tina Klemmer
[protected]
Or you have my email.

I hope we can rectify this problem.

Thank you.

I live in RI. We only get to use our pool June-August. We take our pool down every season, so it is a little bit of a pain, but the kids love it. So we do it every year. Our first intex pool lasted 3 years, I purchased it on Amazon. I raved about it to friends, because it had lasted so long. We even had upgraded our pump to the intex sand pump for it. But last Summer when we took it out it had a hole in it, the hole was made by an animal, nothing to do with the quality of the pool. Still wanting a pool for the Summer we replaced it with the same model (bought at joblot, this time)and put it right up with no issues. In August we once again put all our efforts into taking it down and packing it into a huge storage container (so the animals couldnt get to it, and placed it in our finished basement. As soon as May came around this year the kids were so excited to put it up early, so we obliged. we spread it out, hooked up the hoses and started filling it up. Once it was filled completely, we were upset to find out that there is a LEAK. Not fixable, as the leak is where the hose to the pump connects to the pool on one side. The hole is not on the inside but on the outer seal. We have tried to repair it and cannot. The pool is leaking as fast as we are filling it! It is frustrating! We just paid $250 for this pool and have used it for a total of 3 months before putting it up again this Summer and noticing the huge seal leak. We have also noticed the top ring seems to be losing air. I had neither problem with the first pool we purchased (same model) that lasted 3 years. I am very frustrated and sad with these problems. I am hoping your company will work with us to fix the problem. I feel like we got a defective model. Im very disapointed because I know with the quality these pools can last for 3 years + when taken care of. Which we did! Thats why our first pool lasted so long. I know your product is durable (usually) and easy to use. I would like to continue using intex models and were thinking about upgrading to the steel model down the road. We would like one we dont have to take down in the winter months. I am not sure I would after this experience with the $250 model because the steel one is $900 plus and uits a steel frame but the same outside material! With the chemicals and cost of electric to run it (even the least cost model), as well as only one adult in the house working for now we can only afford to own the $250 model. That being said we also dont have the money to replace a $250 pool every Summer, to only use it for 3 months and then take it down again. We have had the pool less then a year and it was up?used for 3 months! With all the work to set it up and put it away! Im upset! I am sad my kids may not have a pool this year due to not being able to fix it and have the money to buy another one. Can my purchase be refunded, or can i have a voucher to replace it? I can send defective pictures through email, but currently my computer mouse is frozen. Please help! I want to continue purchasing your products but wont, if this isnt rectified. I guess the question is How is your customer service? Ill be waiting to hear back. I had this pool up for a year and it was used for 3 months! Please make this right to a customer who has been a repeat customer and raves about your products. Thank you for your time. [protected]@gmail.com [protected]

Thank you Elise Nettleton and family

Your question(s)

I am from the uk a we were given a brand new, never used intex pool water heater, sealed in original box. The date they received it 08.07.2015 (unopened till 20.05 2018) we got this out for the first time this week 20.05.2018 and within 24 hrs the rcd had melted without failing to shut off, all 3 electric socket pins wobble due to it melting., also scorched my outside wall 240v socket I therefore cut the rcd off for safety reason. I did fit a standard uk 3 pin plug to the cable via my own rcd breaker the led red light came on for 4 + hours and then went out and the next day still the led light was not lit even though the heater was turned on by the slider to on position. I don not understand being new out of box why it melted, could have been very dangerous. Now won't work. Is there anything that you can do, i. E replacement due to safety of this that failed. I don't know where it was purchased but made by yourselves I have taken photos but cannot upload here