PC Financial / President's Choice Financial Mastercard review: PC Mastercard

My wife and I have a PC Financial Mastercard. We were travelling in BC for most of the summer and when we came home around August 23rd, we noticed a new card (PC Financial Mastercard) was sent to her. Why?!?! We checked our transactions and sure enough, there had been some fraudulent activity on our account (6 charges to hotels in London England that were of course not made by us as we were in BC).

Usually, most credit card companies have algorithms to catch activities like this - not PC Financial. RBC Visa or Mastercard would have called us right away. Funny how PC Financial sent my wife a new card but did not mention that we had over $2500.00 of bogus charges on our account. They say it was 'just a coincidence! Ya, right.

After 5 conversations with different people who eventually 'opened a file' on this matter - they said on August 24th that we would be re-imbursed on our next statement. Not right away as most 'real' banks do. On our next PC Mastercard statement, guess what... no re-imbursement! Shocker. The same guy that jacked up bread prices for Westons/Loblaws, must be in charge of their credit card division. Talk about cagey!

I just spoke with the seventh rep at PC Financial and they say that we will see a re-imbursement for these fraudulent changes on our next statement around the 3rd week in October. So it takes almost two months to get our money back. If I didn't keep after them from the start, they likely wouldn't have said anything nor re-imbursed us.

I would suggest that you consider another card, or watch these guys like a hawk! Just trying to share a horrible experience ("Mikey Mouse" outfit) with other people. They should stick to retail food operations.

Buyer beware. I have posted this on the BBB and other customer services protection outfits.