PECO’s earns a 1.6-star rating from 70 reviews, showing that the majority of energy consumers are dissatisfied with service.
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Billing
Peco received two different checks, from two different people in the same envelope to pay for a bill. One check was cashed by them, and the other was not. They are requiring a copy of the canceled check to show payment; however, obviously there can be no copy of the canceled check because the check was never received by the bank in order to cash it. So what the heck happened to the other check? It was in the same envelope as the one that WAS cashed! They refuse to admit that they lost it. How am I supposed to show a canceled check if I don't have it?
The complaint has been investigated and resolved to the customer’s satisfaction.
Frustratingly incompetent service
I moved from a house into a new apartment on April 1. The electric and gas were already on so I called PECO to have service put into my name at the apartment and to have service terminated at my house on April 30. It turned out that the previous tenant had left a large unpaid balance, so they asked me to fax in two forms of ID and my lease to their Revenue...
Read full review of PECO and 10 commentsCredit department
How can peco take a $2720.00 deposit off a business customer that had already been doing business for 5 years and never had service disconected and whose owner has been a customer for 20 years with out being disconected residentually. On top of that has ran another business for 11 years without any problems. Another "kick the little guys in the ###', the rich get richer and the poor get poorer. It ain't right!
The complaint has been investigated and resolved to the customer’s satisfaction.
Why does PECO lie and tell customers (me) that the security required to turn service on will be refunded in 12 months turn...providing that you donot pay your bill late...ex. My bill began 11/11/13 and i thought at least by 12/11/14, I am suppose to get my security deposit back but no I have to wait until 3/2014 or 4/2014 ... this is untruth dealings
I have been waiting for a response to damage done to our home at 1056 Chestnut Street, Darby, PA 19023 while the PECO staff installed an exterior meter; for easier access. The individuals responsible for the change asked permission to do the change as it would make it not only easier to read for the purposes of billing, but in the event of an emergency, it would also make it easier to turn off service in the event of flooding. We live in the 100 year flood plane so there have been times when service was necessary to be turned off so that there would not be any emergencies from gas leaking as a result of flooding. The other part of the problem occurred when the workers removed shrubbery and landscaping outside of the property to install the meter. As a result of the timing of such a 'landscaping project' the shrubbery that has been there since before 1999, did not make it through the winter, and the surrounding landscaping as well.
To add to that situation, someone claimed that we had moved from our address and the PECO grant for LIHEAP, COMPASS Registration Number [protected] which was sent to me in September, immediately after the September payment for LIHEAP was sent to PECO. This grant was rejected because of someone claiming that we had moved out of our home. I have been frantically trying to re-establish the service for our home since the lack of heat has caused pipes to freeze and water damage to our property as a result of a lack of heat from October until present. Consequently, I presented to the Customer Service Center to correct this problem. In addition, we had two water heaters installed in this residential property since 2010 as a result of flooding, and one new furnace. I requested credit for these new appliance under the Smarthomes/Smartideas program, however, no credit has been provided up to date. Therefore, I am requesting some intervention from your staff to resolve this problem. I received a phone call on or about April 16, 2014 to continue with the processing of this complaint, however, I have not received any further information since the phone contact is not mine but was the phone number of Steven Ramdial, who may have re-directed the phone call or the address information. He is under psychiatric care and was a part of the excessive costs associated with this property as I have been his Caregiver since October of 2012. I am awaiting resolution of this problem... I would appreciate a quick response since Springtime is the best time to begin landscaping projects and not just before Winter sets in.
Bad service
I am a land lord and PECO energy came to my duplex to inspect a complaint on the bottom floor that the electric was too high. I saw the inspector arrive but I had to leave. Before I left I was told PECO would contact me if there was any issues . A couple days later the bottom tennant's girl friend told me one light bulb on the first floor was on the second...
Read full review of PECO and 5 commentsWorst service ever
I am a land lord and PECO energy came to my duplex to inspect a complaint on the bottom floor that the electric was too high. I saw the inspector arrive but I had to leave. Before I left I was told PECO would contact me if there was any issues . A couple days later the bottom tennant's girl friend told me one light bulb on the first floor was on the seconds electric. PECO never contacted me but 2years 3 months later gave me a $7000. electric bill. Although I am a current customer for my own residence they could not find me. After much research I found out that they put the entire top floor electric in my name but never contacted me. This was all due to one light bulb.
It seem PECO can do whatever they want. They were sending the mail to the incorrect addess and they will not take any part of the bill. I filed an informal complaint with PUC but so far I haven't gotten anywhere. Peco has only given me one bill in May of 2008 and has refuse to answer my certified letters to what their position is.
How could they not find me when I was current customer of theirs.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overcharging
I have "Electric Residential Service CAP Opt D" which is a State funded assistance program. My budget plan payment has been $49.00 all year, which has always been paid on time. Octcber's bill, however was $120.00. Twice, I called them. The first time I could not get through. The second time, I got through, but after 12 minutes on hold, got disconnected. I was away a few days and when I returned I had a letter telling me I was past due and had to pay the bill immediately or be dropped from the CAP rate program. I sent in the bill the next morning, hoping they would make the adjustment, and knowing I would have to try and conntact then again after the next bill comes. Well the next bill did came only a few days later, and its for $584.29. They didn't even give it time enough to receive my check. I called them again, got through to only their computer, which tells me, after 21 minute on hold, that they received my $120.00 and have applied it to this month's bill and that I still have to pay the balance of $464.26. I am an older man in my early 60's and on disability. This is why I qualify for the CAP program. I can't pay this bill, that is in error, and PECO shows no inclination to want to fix the matter. Their Customer Service is a joke. There is no one in their billing dept. that knows how to do their job, nor cares to. And, their computer phone service is atrocious.
Can anyone explain this to me? Because PECO cant. We live in a tiny 3 room apartment, one bedroom. How is our bill consistently $800 a month?
That is 735% higher than the average PA household. PECO says there is no issue, we're using this much electricity? This is without heat or AC by the way.
electricity stoped earlier today, have been trying to contact PECO for more than two hours via cell and computer. Now both computer can cell battery are dying due to no electricity.
My bill also went up from 149.00 in Nov to 699.00 in Dec. No changes in usage everything is the same I am also disabled. I've had no luck in contacting their customer service line. Peco needs to fix this problem.
Bill? No highway robbery!
I am a CAP opt E subscriber ::: my bills have gone from about $30 $40 per month to $599 this month. What the hell? I am Sr. citizen, SS check is about $700 a month. If I could live without electricity, I would read by bonfire or candle light. I understand the cost is up but come one, be realiztic, not 1000% Is there any way out of this? I live by muself, only luxury is baseboard heating. Should I opt to freeze to death? Anyone have an answer to any of this bull [censor]?
My bill also jumped. We paid no more than $50 til November rolled around. Then our bill jumped to $90. And This Jan and Feb 2009 our bill is $140-170. WTF?!? This company sucks!
Service
After paying most of a past due bill (hey we're struggling to make it too) in response to a termination notice, PECO disconnected our power without warning over roughly $70 in past due charges. We're a single income family of six making less than the PUC poverty level average and these cats turn out our lights? I admit that I did not pay the full amount but I have been paying monthly to try and keep up with the bill. According to the letter they left on our door when they turned off the power, the PUC mandates they must be notified if anyone making below the minimum poverty point is in danger of being disconnected. The PUC did not have any such notification from PECO. Now my family and I are in the dark for the night, I have a mid-term to study for and my kids cannot even bathe or do their homework. But hey, the public utility company will be advertising during the Phillies game tonight (which i wont be watching- thanks!) and at every Flyers game. I don't understand why you have to advertise if you have no competition. I realize I wasn't exactly current but come on, am I the worst of your problems? I'm voting McCain but if Obama gets in, I sure hope he redistributes PECO's wealth to us little guys struggling to keep food on the table. Don't spend it all on one commercial PECO...
Failure of duty to provide policy transparency as a public utility provider
Peco had refused to add me to the account at the property rented by my fiancé and I because my Social Security Number is not on the Equifax system (having never had a debt or owned a credit card). On making further inquiries I was told that I should visit a PECO location at my inconvenience with identification and pay a fee in order to confirm my identity...
Read full review of PECO and 14 commentsDisgusted and fuming with the service!
PECO Energy - www.exeloncorp.com
I made settlement on 9/26/07 - Wednesday
I called Peco a few days earlier concerning a lock that was placed on the gas due to the previous owner's lack of payment. A rep. told me to call the morning of settlement and it would be taken care of.
I called from settlement and stated that I would be done and at the house by noon on that same day. They said they would be there between noon and 5 pm to turn on gas and light pilot.
4:30 and no Peco. I call to confirm they are coming. They tell me that a field rep. was there at 10:30 that morning. I said impossible since I was still in settlement and told the woman on the phone that I wouldn't be there until noon and she confirmed that they would be on location between noon and 5.
I was told that they were there earlier and wouldn't be back in my location for 2 days until Friday. I have two small children and my wife and I are school teachers. We really need to take a hot shower. The woman on the phone told me that there is nothing they can do for me.
So they screw up and it is me that gets stuck with no hot water for 3 more days. I can't take off on Friday to sit around and wait for them, so it will have to be Saturday. The woman also stated that there wasn't a supervisor there to speak with.
This is simply amazing. I asked her if I didn't send a check for a few months and then said that I thought I did, would it then be their fault about not getting a payment? I highly doubt it.
This is a shame that I am starting a new account with this company and they are doing this to me and my family. I am typing this from my wireless internet which was turned on by a reliable company that showed up when they said they would.
I am disgusted and fuming about this. There isn't really a complaint area on their website so I guess we just deal with getting screwed by them.
The complaint has been investigated and resolved to the customer’s satisfaction.
my billl and energy has skyrocketed and PECO rep's say yeah we will call you back, no calls back ! I have called everyday for over two weeks now.
talking to the representatives are a waste of my time and they refuse to fix this !
I am the owner of 1701 Swede Rd Blue Bell PA 19422. I am trying to complete a job on my roof and the service line will need to be moved to do so. Why am I being told it will take 6 to 8 weeks before that can be done. That is unacceptable.
Single mother of three customer service is terrible at PECO cannot get connected to a supervisor on hold for hours. No one is giving right information lights have been off for more than 72 hours with no help from customer service or it's supervisors
I have been experiencing power surges and it has done quite a bit of damage to my home. PECO has been very cavalier about the entire situation. After severals calls for service/attention and multiple trips to my house, tjeu have done nothing. One person claimed to be putting something on to monitor for power surges and outages and (while I had this once before and the apparatus is rather sizeable -- about as big as a portable car battery charger ) there is nothing visible. I called the man Jim Bork (not sure of the spelling of his last name) that was supposed to install this "thing" twice and inquired as to the whereabouts of it. I haven't received a return call. So I called the PECO supervisor, Yvette Arrington, who was allegedly taking care of the matter and she said she was in a meeting and would call me back in 10 or 15 minutes. I'm still waiting. My theory is that PECO is fully aware of the surges and their cause and they don't want to do anything to formally document them because they already know (as I told them) that they have don't a lot of damage to my home. The first surge blew out my heating and air conditioning system in zone two of my home; blew out my garage door opener, a light at the top of my house that is on a motion detector, some under cabinet lighting in my kidtchen, damaged speakers, and fried several light bulbs. The second surge blew out the receptacle in my room. My husband and I both lost a days pay having to wait for PECO and then be available to turn the power back on, etc. I was so frightened that my husband and I - with our dog - sat in our car in freezing temperatures in the middle of the night stupidly thinking that PECO would actually be responding to the emergency. They didn't show up until at least 6 hours later and our electrician was already there and had already confirmed the problem. This is a nightmare and I'm scared all the time. PECO could care less.
I would not only leave them for another company but also file complaints with the better business bureau and attorney generals office
I am also a disgusted peco customer. I had a fall accident, leaving me barely walking. Peco never sent me a shut off notice, (they claimed they did, not true). They shut off my electric early in the morning. I called them and told them I've been injured, I paid my past due amount, with a $75.00 reconnect charge tacked on to it! Then they told me I had to wait 24 to 72 hours to have them reconnect it! I told them again, of my serious medical condition, they told me I had to have my doctor fax them of my health issues. I told them I am very unstable, and with the medications I'm on, I can not be without power in the evening. They told me I was approved of "medical necessity", however, they still tell me it could take up to 24 hours! I will be in the dark this evening! And they will not credit me my $75.00 "restoral fee"?!?! I will be contacting an attorney about this!
please email Tony Bennett of ignite and I can assist you theothertonybennett12@gmail.com www.tonybennett.igniteinc.biz
i have a few exemptions for a 60 day extension so you can sort your bill out.
i have 3 small kids paid my bill on time and just recently overpaid my bill its 10 days before christmas and they cut my wire due to a hazardous box, so in the mean time me and my small children are in our apartment with no lights or heats and its below freezing ive called numerous times and they told me theres nothing they can do until my apartment gets inspected which can take up to 45 days excuse my language but thats [censor] now my kids cant have heat nor a christmas..so with this said peco sucks and are heartless people
good afternoon to all, this is Mr. Tony Bennett and it is very pathetic as to the business practices of companies like Peco and PPL who have monolopilized and taken advantage of their customers for many years. There is no loyalty or respect and now there is a change. Ignite is the new cat in town and we are powered by Stream Enegergy out of Texas. We are not in Three states Georgia, Texas, and now PA - Our rates are . Call much...much lower. We are seeking customers to switch over and business reps... Lets's Make a Change ! Call me at [protected] or email me at theothertonybennett12@gmail.com, theothetonybennett@gmail.com or tcmprez@gmail.com anytime
PECO Reviews 0
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Overview of PECO complaint handling
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PECO Contacts
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PECO phone numbers+1 (800) 494-4000+1 (800) 494-4000Click up if you have successfully reached PECO by calling +1 (800) 494-4000 phone number 0 0 users reported that they have successfully reached PECO by calling +1 (800) 494-4000 phone number Click down if you have unsuccessfully reached PECO by calling +1 (800) 494-4000 phone number 0 0 users reported that they have UNsuccessfully reached PECO by calling +1 (800) 494-4000 phone number+1 (800) 841-4141+1 (800) 841-4141Click up if you have successfully reached PECO by calling +1 (800) 841-4141 phone number 0 0 users reported that they have successfully reached PECO by calling +1 (800) 841-4141 phone number Click down if you have unsuccessfully reached PECO by calling +1 (800) 841-4141 phone number 0 0 users reported that they have UNsuccessfully reached PECO by calling +1 (800) 841-4141 phone numberEmergency
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PECO emailswebagent@exeloncorp.com100%Confidence score: 100%Supportnaturalgas@peco.com99%Confidence score: 99%ev@peco.com98%Confidence score: 98%
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PECO address2301 Market Street, Philadelphia, Pennsylvania, 19103, United States
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PECO social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 13, 2024 - View all PECO contacts
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