Pep Stores
Reviews and Complaints

I bought that phone on the second of October 2022 and a week later it fell off and the screen got damaged and they couldn't help me because I damaged it myself... Well I asked them to take it back I'll pay repair costs and they refused still. It's been a year now and there LCD for STYLO INKULU PRO still unavailable on the market. Lost My R1599 here

Made a laybye that expired the 3 October 23, was unable to make the payment online as that's not an option and I attempted to make a payment at a different store as it is closer to my place of work only to be told they unable to accept and I should make the payment at the store the laybye was made.

today the 2nd September, I went to get the laybye at the store, intending to pay the full outstanding balance, to be told that my laybye was sent back to the floor, without any warning, staff unsympathetic and very unhelpful, this is the worst experience at pep. Was told I can have a look on th floor for my items.

Good Morning
Hope this massage reach you today
Im having a problem with pep dobsonville point.
Ive send my daughter to buy yesterday with R100.
They punched R50 and they gave her change of R50.
Now today when i go and ask them they gave me attitude and tell me that they cant help me cause the person who did that is not at work
Im asking my self a question that am i the first or they keep on doing this to our kids
Kind Regards
Thabiso
[protected]/[protected]

I went to pep maarl mall about 2months ago to send a parcel when it arrived 2items were missing, went back back to the store the manager gave me an attitude and told me she packed everything but when she was busy packing some of the stuff fell,guys I am so tired because of writing because I have been sending emails for the past 2months,all I get a ticket has been opened after that the ticket is closed without any resolution, not even a call from pep to resolve this issue been complaining about poor service still nothing is done so disappointed that I am loosing stuff just like that ,that's my money I worked hard for it now all I get is funny looks when I go to the store because I complained

I bought Samsung A3 after 3 months it stopped working and i took it back to the PEP CELL branch i bought it. I was told it will take 35 working days to repair it. i think this is not a right at all especially to a poor customer who needs to be in touch looking for opportunities all the time. so by telling me 35 working days to repair are you telling me i should buy a new phone? This is not fair at all

thank you

I bought a phone at pep cell Alexandra Joburg. Samsung A04 it was R2300 on the 2nd of this month. the phone starterd freezing the screen. I went to the store on the 18th to get a refund mind u it's only been 16 days when I first went to the store I stood there for hours n no one was willing to give me my money back. I'm 7 months pregnant with complications n I stay alone, what if something happens n there's no need around n the phone freeze when I want to use it. the cashier said I must cal the customer care line coz she need authorization code to refund me. I did, but customer care line said it's the Area Manager who have Authorization code n can help me. he/she was unreachable that day n have to come back yesterday, yesterday again no one wants to help me even the Manager n they call the Area manager, she refuse to refund me. I don't have other phone to use for emergency when I give this one away to checked. I just want my money back. phone have no physical damage whatsoever I just want my money back but they all done want to help me. it's not fair it's not even 17 days I have this phone. The customer service there it's terrible very terrible. I even cried to the manager he didn't care let alone the Area manager. My bp went high I'll never forget this. I just want my money back. it's so stressful to have a phone like this while I know my situation.

Good day

This is a complaint against the Pep Clothing Store at Promenade Mall.

Firstly I want to say when I do my shopping I have my 2 sons with me aged 2 and 4 years old, I am a single parent so whenever I do anything really I have my sons with me.

Their has been various occasions where I was told I cannot enter with a trolley into the Pep Clothing Store. They have made it a rule, as all customers seems to know about this.

The problem is shopping with 2 toddlers without a trolley or prams is a complete disaster. If I am not able to keep my sons in the trolley I won't be able to get any shopping done.

The manager of the store has denied me into the store unless I leave my trolley outside. At this point my trolley had grocery bags in and my sons were in it. For me to take out all my shopping and see that my 2sons don't disappear in the store, whilst trying to shop for winter clothing - I'm sure you can imagine that mess.

I want to ask that this idiotic rule that was made by this store (Pep Promenade Mall) to be ceased. I seldomnly shop without my sons because I want to try the clothes and shoes before I buy it besides the fact of me being a single parent - I mostly have no choice but to take them with me. The trolley keeps them contained and I can still get shopping done.

For the store to not allow customers to enter with their trolleys is not only killing the customer experience but I'm sure it's affecting sales.

You may contact me for further information.

Thank you

+[protected]

I am complaining about PEP at Isipingo opposite to ShopRite Checker's store,I wanted to transfer money on Monday the 29 May 2023 at 9:35 AM but the cashier there said they were offline so I went to PEP at Abourcrossing and did my money transfer,I also went at PEP Isipingo on the 02 June 2023 at 9:05 AM I asked one of the ladies that was helping a customer buy a phone at the till point if money transfer is working she said yes it was working so I Joi the queue,there was only one cashier at the till point,when I came to the cashier she said money transfer is offline again so I went to Abourcrossing and I did my transfer,the reason why I am doing these transfers is because my mother is renovating her parents home so she sents me to transfer money for building material,I am very disappointed because it seems as the store always say they are offline just to send customer's who do transfers because there is only one cashier at the till point.

I'm deeply disappointed about pep store that is in Durban pep code is 6507 Dr Yusuf dadoo street were one of the cashier Ms Percy Mtshali was helping me to send the parcel on 26 may 2023 idid not receive an Sms that says I dropped the parcel when I go back there yesterday we call Pexi they told us under my name is only the parcel that I send on 23 may 2023 the one of 26 is nowhere to be found...I'm receiving threats to my customers because the parcel was going to Noupoort with their new clothes that they ordered to me...my name is Noxolo Patricia jantjies cell number is [protected]

Dear Sir/Madam

I would like to lay a complaint , please see the below photo. I was at the store to buy clothing for my son and I saw two pcs sleepwear with the price of R39.99 but at the till point this item scanned amount of R120 , and the cashier called the Supervisor to override and the Supervisor said this is not on markdownt the cashier said its either I pay full price or leave the item.

For me as a customer that was unprofessional , I was waiting for the apology maybe it was a mistake not to just say its either I take for full price or leave it.

I was on lunch time I didn’t have much time to attend this matter,otherwise as a customer I know my rights when I saw an item I demand to pay the amount at that item.

Yours Sincerely

Bulelwa-[protected].

My Pep Boy experience was a disappointment.

On Friday May 12, 2023 around 5:00 pm, I entered Pep Boy store 0105 in Gastonia, NC to have a tire repaired. I purchased a set of tires at the same store around 6-7 months ago. Along with the set, I added road hazard service, and Friday, I wanted to use that service. I tell the front desk technician that I noticed two nails in my tire, he immediately says, we can't fix the tire and I would have to purchase a new tire. After about five minutes from checking in, a technician walked out of the garage to tell the front service guy, that he was going on break. I figured there were more mechanics in the back. The front desk service guy, asked him about my tire, and he replied that I had to wait until after his break. I take a look into the garage and it was full of cars and absolutely NO mechanics. I calmly waited. After about 45 minutes, the technician comes back, and they decided to tell me they had to order me a tire, and that it would be in the next day. I waited almost an hour to be told that?

They make a 1:00 appointment for me 5/13/23 @ 1:00pm. they take about 45 minutes to service the tire. I take a look at the tire, and it's been plugged, with no explanation which is what I asked them to do in the first place. I ask about the new tire, and they go on to say, "oh we can plug the tire." At this point I'm very frustrated and just leave. After getting in my car, I noticed their notes on my receipt. The notes said, I declined road hazard and an alignment. They never once mentioned this at all. What a waste of my precious time. Never again.

Office hours of this store is not what is displayed. On Tuesday 09/05/23 at 09.30 I was waiting for store to open. On Tuesday store open at 09.00 according to info. Yesterday morning at 09.30 it was still closed. I saw one person behind check out with her back turned to door and doing nothing, so there is not an apology for not opening the doors. And it's not the first time this happen. Clients are waiting and then walk away. They are loosing clients.

Ive complained about this numerous occasions, still no resolution. I bought a phone RedmiA1 at pep home Cleary Park shopping center, phone is still not working, they didn't want to give me my money back and i bought this phone on the 3rd of March, this is really pathetic, the service and no one even responded to my emails.I've sent emails to pep complaints I'm still waiting for a respond THIS IS REALLY THE WORST SERVICE EVER...

So I go into the PEP appliance store In Elarduspark and the mngr is at the counter. I say:"sorry to bother, but can I pls get a balance check on my Bank card". (Did it also a few days earlier when loadshedding was running and ATM was off.) My leg has a BIG burn wound and it hurts to walk so I didn't want to walk all the way to the other end of the center to get to the ATM. So the mngr says She will help me this time, but not again. I ask her why she said that and she said:"Who's card is that? Is that your mother's card that you stole?" So I tell her NO it's not and my phone was stolen so I cant just check there. "No, that's probably a stolen card and she wont help me again" Now This is unacceptable for a few reasons. 1) I am a 42y/o man, and I dont have to explain myself to someone like that! 2) My mother is deceased. Has been for many years. 3) How can she just assume that I'm a thief? My looks? I was busy working so I was dirty. 4) Why is the service offered if they are going to give me hassles when I want to use it..? This was a surprise and I just said:"ag dont be like that", with a smile on my face. But is that how I should be treated.? It's a small thing and I doubt I will even get an answer from anyone regarding this. But I just feel wronged by this mngr who thinks she can speak to me like I'm one of her kids..!

I really hope you are able to assist.

Late last week I left my trolley containing a parcel consisting of a double embossed duvet cover 2 pillow cases 2 runners and one fleece blanket in the store at ipic shopping centre in kuilsriver as I was awaiting an address to paxi to as it was a birthday gift. In my running around with load shedding I went home forgetting my parcel at the store. I phoned and informed staff of my silly mistake and told them that I would return the following afternoon to collect it. upon my return I was treated very dismissively and rather rudely by staff stating simply it was not their problem and to go to centre security which I then did and was told by a security manager that pep staff had told him to throw said parcel away as it was not their problem. I am not only very sad as it was a beautiful set but disgusted that staff saw fit to decide about goods not at all theirs. Nobody cares and seems not to agree that this is blatant theft,. Please somebody tell me what to do.

tanya.[protected]@gmail.com

[protected]

i went to one of your pepcell stores in Groblersdal to buy airtime. I greeted the lady and told her i want airtime of value of R100 and i told her i know you guys don't sell R100 airtime but if you can do R55,29 and three R5 as i always do when i buy airtime from that store... what she did is so disrespectful, first she rang R59,R29 and R12 and gave me the slip and change when i tried to call her so that i can get clarity is to why she did what she did coz i expected a R1 change in stead i got R4.10. she ignored me and went to the back area leaving me by the till point no explanation whats so ever. i didn't expect such service from someone who's a store manager. i would like to understand if this is the kind of customer service we to expect now from pepcell?

Regards : Nkosie

[protected]

I bought a phone on the 8th of March 2023 and when I use it for internet only to find out is freezing and I took back to the store on the 10th (two days after) to ask for exchange but the manager opened the phone trying to fix it but was unsuccessful, she refused to give me another one and is still within 7days

Store details:Secunda Mpumalanga province

Pep 6494 Secunda

Tel [protected]

My card was used yesterday 8th March though I was not debited immediately and I have to pay another money for the goods I bought and later discovered that i was debited. I went back today and i was told to go to the bank.

The money will have enter their account because I didn't have reversal of the money. Immediately I did one transaction there and immediately they reverse the money but in this case the money was not reversed.

Pls refund my money pep