Pep Stores’s earns a 1.0-star rating from 178 reviews, showing that the majority of shoppers are dissatisfied with purchases.
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cellphone
I bought 2 cellphones for my kids in December 2019. I had to bring back another one after 7 days for repairs in January 2020 and I was phoned on the 3rd of February from the Pep shop in Hemingway's mall that I must come and collect the phone. Today is the 13 of February 2020 almost an hour here at the shop they can't find my phone.
I don't know what to do now, just came to east London for this phone from king William's Town.
the store manageress poor customer service
Hi my name is Thembelihle a very upset and disappointed customer with the service I received from Pep in Bridge City kwamashu on the 11.02.2020.Im a regular customer at, Pep who is always happy to shop in any Pel stores. 31 jan 2020 I bought shoes from pep izingolweni which were not suitable whe. I got home and I already lost the slip during my shopping ...
Read full review of Pep Storesservice
I went to pep yesterday to just buy 2 things there where 4 people infront of me i was standing in line for 30 MIN !! the lady was talking to everyone and just working slow . TOday i went back because the dress i bought was to small . I thought it would fit me while pregnant and after i gave birth . The lady at the till asked me what made me think i can fit...
Read full review of Pep Storesovhd pvr
On the shelve the OVHD is advertised as R448. I asked one of the workers about availability and price and she said R448. I took one and at the till it was R499. They did not want to sell it at the advertised or shelve price. I informed the manager about CPA, and it was also a struggle to get the refund of the swipe. The female manager does not seem to be very helpful.
cell phone
I bought a cell phone at pep cell Tembisa store on the 27 July 2019. By the end of November I realised that it was no longer charging. I took it back to the store and I was told to collect it after 6 weeks. However they called me and requested me to pay R1200 saying it was a physical damage of which they did not explain to me in the first place. I then...
Read full review of Pep StoresCell phone stylo
Purchased a Stylo cell phone from Pep Cell. Every second or third day the phone shuts down on its own although battery is sufficiently charged. I am also not able to download YouTube, tried several times and you tube app does not want to download. The phone displa also cuts words and images on several apps and main screen, the screen images are round...
Read full review of Pep Stores and 12 commentsBad service
I visited Pep store in Cato Ridge today Sunday 29 December 2019 at or about 1 o'clock. While busy shopping someone shouted "we about to close now", I than hurry up and went to cashiers, when I got there I asked about the prices of school shirt which had different prices, the cashier explained the difference and I went back to take shirts of the same price...
Read full review of Pep Stores and 1 commentbad service
I was exchanging curtain hooks, the overrider, Xolani told me they don't exchange this items even when they are not opened, because apparently they are like under wear. The cashier Rose Khazimula with name tag Khanyi, was even acting as if its her first time to do an exchange, and I know her from that store for more than 5 years. I didn't receive a slip because it was my second time exchanging.
So it was my fault that the cashier at ellof street has put all the other items in 1 slip when I was exchanging just 2 items. (I was treated well at pep home ellof).
I was so disappointed and left the items I wanted to buy because I felt that I was exploding and didn't want to cause a scene.
Stylo cobalt phone
I bought a stylo phone in august and on September the phone just shut down without any fault on my part. I then returned the phone to the store and i was told to wait a month and two weeks for repairs of which i did. After i went to collect the phone, a new phone was given to me saying that the phone was faulty to begin with. On the 6th of December the...
Read full review of Pep Storespaxi
I was sending a percel to Limpopo, and it is my first time to use their facility. I find the cashier called Sibongile at PEP CELL next to Pick n pay Boulders mall in midrand. Sibongile is very rude and she was not assisting wi passion. She was behaving as if PAXI is not part of PEP and when I tell her that its my first time using this her respond was very...
Read full review of Pep StoresUnethical behaviour
On the 26 october 2019 I bought a backpack for my son at pep stores in maitland. He came home from school on monday 4 november the one sling was broken. I searched in my wallet if I cant find the receipt but I did not find it. I then on tuesday 5 november called the pep store in maitland asked to speak to the mananger on duty I explained to the manager what happened he said he needs to speak to his boss and give me a call the same day on which I gave him my cell phone number. On wednesday the 6 november I called the shop again asked for the manager on duty on which I was told you can speak to me on asking the person on the other side said hold on ill get the manager for you. He came I asked him that im still waiting on him to get back to me with a answer he then asked me do you have a slip I then said I explained it to you yesterday which means you did not take note of anything I said. He then replied well my boss said no slip no refund. Manager on duty vuyo. My contact number is [protected] masooda petersen
lost parcel
Op 18.10.2019 het ek my pakkie by KLEINMOND PEPSTORES ingegee en is ek voorsien van die nr - D500000070374 Op 21.10.2019 het ek weer 'n sms gekry wat se dat hierdie betrokke pakkie ge collect is Die pakkie is nou weg Wat staan my nou te doen Almal sal jou terug skakel, maaar geen antwoord Daar is R5000.00 se waarde in die pakkie en omdat ek nog nooit...
Read full review of Pep Storeslg sylo s50 jade
My parents, Henning and Jacqueline Smit, bought a LG Sylo S50 Jade at Pep Cell, Sasolburg Mall, Sasolburg, Freestate on 1 June 2019. Today, 30 June 2019, I, Abigael Smit, their daughter, for who they bought the phone for, updated my phone to it's latest android version, when I finished restarting my phone and wanted to unlock my phone, it kept saying my pattern is incorrect, but it is correct, and that I am certain of because I wrote the pattern down on a piece of paper, just to make sure I have it if I forget it. I was wondering if you could please reset my phone. I'm sending this email from a friend's laptop, because I can't get to my email account.
Bad service mobicell phones faulty won't replace money
Screens freeze up can't use phone. Boot's up but freezer's. L bought 2 phones after a week phone freezes up sent back to pep asked for my money back but they refused. They sent it for repair after 1 month without phone cauldnt work because I need phone we're i'm working now other phone is doing the same thing that I bought for my wife very upset about this i'm prepared to t
Ake this matter further if need be
Capsule mirror from pep home are a no no! Mirrors is bluh and not to talk about the actual mirror quality😢😩😢😭😢😭
I bought the nappies on the 6th of February 2024. Every nappies is leaking i thought i was one but it's happening throughout , I've been using this brand for 6months without any issues. But now i change my child's nappy everything 30mimutes because she's always wet or it's dripping. I'm truly dissatisfied with the product.
Good day
Iam very much upset with the service I got from pep sre riebeeck West.
I bought shoes for someone to change the size they didn't want and the shoes are going far tomorrow they just said they are closing they can't change for me but I was there before they close
Cashier name Miske Julius
Cash sale 6279-001 [protected]
If your looking for clothes at Pep Marquard therrs only small and extra small. You dont get something at this Pep and its the only clothing store.
I did a lay bye at pep store in mooinoi that was expiring on the 29/11/2023.
I went there on the 25/11/2023 to pay off my lay bye only to be told that they cancelled my lay bye without my knowledge and no further explanation was given. The lady was so rude and refunded me my money back
I received a very bad service,they were shouting at me even telling me that I'm messsing up their shop with plastic,the cashier who served me is
Thembuluwo the service was very bad... address 4707 Johannesburg
Bel verskeie nommers oor klagte oor cell foon nienand will jou help nie
C Raaths
[protected]
Hi I bought a dstv hd installation on the the 11/09/2023 in pep cell store I've been waiting for the installer to come and it has been a week the parkage has 3 months subscription to dstv but the cashier that assisted me is saying this advisement is just a lie ur service is poor
Hello. I'm having a problem. On sartuday of the 27 I bought a school shoes for my boy at pep store Mukula. Within a week the shoes are torn up and when I look at it properly is a factory fault and I don't have a till slip as I thought I was not going to use it. Because the shoes fits well.
So I want to know if I can return it back.
I bought a phone yesterday at vereeniging at pep home mark Park so when my sister use this it's jamming when I tell them that this phone it's not functioning right I want to change they refuse so what must I do cause my sister is using it for school
Pep Stores Reviews 0
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Overview of Pep Stores complaint handling
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Pep Stores Contacts
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Pep Stores phone numbers+27 860 737 000+27 860 737 000Click up if you have successfully reached Pep Stores by calling +27 860 737 000 phone number 32 32 users reported that they have successfully reached Pep Stores by calling +27 860 737 000 phone number Click down if you have unsuccessfully reached Pep Stores by calling +27 860 737 000 phone number 25 25 users reported that they have UNsuccessfully reached Pep Stores by calling +27 860 737 000 phone number12%Confidence scoreCustomer Service+27 219 372 300+27 219 372 300Click up if you have successfully reached Pep Stores by calling +27 219 372 300 phone number 15 15 users reported that they have successfully reached Pep Stores by calling +27 219 372 300 phone number Click down if you have unsuccessfully reached Pep Stores by calling +27 219 372 300 phone number 13 13 users reported that they have UNsuccessfully reached Pep Stores by calling +27 219 372 300 phone number7%Confidence scoreGeneral Information+27 860 777 765+27 860 777 765Click up if you have successfully reached Pep Stores by calling +27 860 777 765 phone number 0 0 users reported that they have successfully reached Pep Stores by calling +27 860 777 765 phone number Click down if you have unsuccessfully reached Pep Stores by calling +27 860 777 765 phone number 2 2 users reported that they have UNsuccessfully reached Pep Stores by calling +27 860 777 765 phone numberPepMoney+27 860 007 294+27 860 007 294Click up if you have successfully reached Pep Stores by calling +27 860 007 294 phone number 0 0 users reported that they have successfully reached Pep Stores by calling +27 860 007 294 phone number Click down if you have unsuccessfully reached Pep Stores by calling +27 860 007 294 phone number 2 2 users reported that they have UNsuccessfully reached Pep Stores by calling +27 860 007 294 phone numberPaxi
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Pep Stores emailsinfo@pepkor.co.za100%Confidence score: 100%Support
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Pep Stores address36 Stellenberg Road, Parow Industria, 7493, South Africa
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Pep Stores social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
Most discussed Pep Stores complaints
Bad service mobicell phones faulty won't replace moneyRecent comments about Pep Stores company
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