Pep Stores
Reviews and Complaints

I bought a wifi router at pep cell store Bopedi complex on the 18 January 2021 and it had a battery problem, I took it back to the store on the 21 but the cashier said I must go back switch it off an charge it for 5 hours.I did but the story was the same I went back on the 27 and the cashier said I should have brought it before 7 days .I told her I was here and you said I must go back and you never mentioned i should come back before seven days. She said she don't remember anything. I said the footage is available and she said they going to repair it and if I don't want repair then there is nothing they can do.

I went to Pep Makhado game [protected]@12h00 noon to collect a parcel with everything msg n ID and the lady by the name of Tebogo was very rude /her customer care was very poor. She told e I've to wait for another ms whilst I'm having it without even checking what I've, until I persisted with her colleague n the msg was there with everything and the parcel was also in the shop, hence I got agitated? Disappointed by the way peps staff treat customers

My parcel refd512000264873

lucky0813221706

There's about two PEP stores in Govan Mbeki, Port Elizabeth, Eastern Cape South Africa.

135 Govan Mbeki being the best and the one by 56 Govan Mbeki being the worst and the reason why I have to file a complaint.

The customer service is so poor, cashiers will attend to you when they want to. Let me not get started about how everyone has to wait for them to come out of the kitchen — how do you get to a shop and there's no sales persons or cashiers in front? Worst experience ever. Most of the staff is also very local but so disappointing, to a point where myself as a black person I can even say hire other races for that store, maybe that's going to be much better.

I, Mongezi Genu will like to complain about my Phone repair ID: 01561110538EF0 which I brought on the 18 November 2020 at PEP 5611, Key West Shopping Centre.

My mobile phone details is as follows:
IMEI: [protected]
Brand: Hisense
Model: U40

I'll appreciate if I may be notified when I should expect my phone cause it was not a repair that can take more than 2 hours nor a month to repair. Please inform me when I will get my phone.

Regards

Mongezi Genu
Cell: [protected]
Alternative: [protected]
Email: [protected]@gmail.com

Hi

My name is Siphamandla Maxwell Duma I bought a new phone 3 months ago. My phone is having a speaker problem and I went back to store with the box of the phone as I have misplaced my receipt. I wonder if you can help using phone serial and the information I gave when I was buying the phone.

I bought my phone in Durban West Street. My phone is Samsung A10s

I ll be very glad if you could help me

Thanks

I would like to lay a complain for my manager at pep store joubert and market street at Johannesburg cbd pep store, she is so abusive and calls us names, I resigned 2 days ago for calling me a stupit to my colleagues, she is not treating us well at all, please help

I went to Pep to pay my Capfin account and I was assisted by a cashier who was blank about the whole process. She then went and asked her manager for assistance. The manager (Pat) came and was so rude and arrogant while conversing to a solution (of which I came up with options to solve the problem). She honestly does not know anything about customer service and lacks management skills. I had to make means for my account to be paid and spent almost an hour in the store.

In all the time I do my shopping at this specific branch I never had any problems and the service was good. In a stack of one month (21 october 2020 till 21 november 2020) twice an a assistant was very unhelpfull rude and arrogant. He don't know how to talk to their customers. If you can see to this matter I will rely appreciate that and never ever will I made use of the new package system of pep store.

Good day

I had a very disappointing and poor service at pep store, on the arrival to the shop I got 2 customers standing by the door because the sanitiser solution was finished by the stand, so we all got in as there was no one refilling it, then one of the employee (Ipeleng) then asked me why im getting in without sanitizing, I explained that the bottle was empty, she started shouting in front of other customers and called me crazy that I entered the shop without sanitizing and why I dont tell them that the sanitizer is finished, why dont the staff do travel paths to ensure that everything is in control because it is not a customer duty to come and fix things

Regards
Rethabile

It very dishearten to see such utter bad service from this branch, especially regarding a service which brings a lot of revenue to the franchise.

I first came to pick up a package (d510700266644) on the 28th september 2020, and I was told that my id was not scanning. After I had requested that we try my drivers license (which was denied), it eventually scanned when I refused to leave.

Today (around 16h00-16h15), I wanted to send send the parcel back to midrand pep, but to my surprise I was told that the paxi system was offline, and stopped at the door by a black-african lady wearing black and white at the door.

When I questioned how come the purchase system is working but this particular system being down, I was turned away to try the kwamashu station branch (which I also tried and they confirmed it being working but the queue was too long, hence I came here).

It is very disturbing that we are being dis-serviced by the stores that we try to support, as it is in the township. It seems like they staff are doing us a favour for offering this service. Branches like cornubia and gateway seem to get it right when it comes to service.

Without being sexist, this idea of trying an majority black-female store doesn't seem to be working, as the service levels, mostly in township-based stores, are pathetic, from my observation. Even when you purchase flash/airtime, they have this tendency of splitting the transaction into 2/3 vouchers, which is unethical - as i'm also in sales management and know of this.

I hereby request for management to really have a look at this, as it will affect the bottom line of the store, and the roi of the franchise owner (who I feel sorry for in this case).

Please can I also be contacted when it is "online" and provided will proper service when doing paxi because this is rather becoming a daunting experience to go to this branch.

Lindo mzobe
[protected]

Staff not taking their job serious at pep cell pretoria bloed mall could not send money because they were at the back eating they wwre busy sending some guy to give me answers they kept on saying i cant send money because i changed my surname and i must go to home affairs to do wht i dont knw

My nephew sent me money via Money Transfer at Pep Stores in Dannhauser, in KwaZulu Natal. The money was deposited on 22/09/2020 at 14h47. When I went to withdraw the money on 23/09/2020, I discovered that the money has already been redeemed. When he went back to them they told him the money was withdrawn at 14h58 in Gauteng. But the question is who withdrew the money almost 12 minutes later in Gauteng before I could even see the message that he sent to me with the numbers and pin. When he tried to find out how is it possible, the staff there were very rude and threatened him. Can someone investigate this matter and come up with an answer. The transaction reference number is 8066DB5626.

Good afternoon.
I'am writting this compaint on behalf of Miss Z. J Galelekile in Cradock, regarding a competition which they say she won that was last year August Pep stores competiton she says.
They sent her to the Absa bank to open an Golden card then she does that. Then went to the store again but they told her to wait until level 1.
22/08/2020 she went there again they told her to open other card there with R20 but eventualy they told her again that they were not yet permited to open those type of cards at the moment. She was very furious about the treatment she got there.

If there is such a thing regarding the Pep club competition she won... please do call her and explain it to her.

Written on behalf of:Miss Z. J Galelekile.
Cell no:[protected] or
Email:[protected]@gmail.com.

I am from Pretoria Silverton PeP store today, Manager (Given) was very unprofessional and rude to me. I was doing a PAXI, when a cashier was busy with me, he just came and ask for a cash send from a cashier without asking me, I had to wait for him to get his cash from the till that the cashier was working from, afre few minutes a guy who collected paxi arrived, he takes a phone while a cashier is still processing my paxi, without asking me to wait.. I asked him, why can't you ask me, I've been here, you distracted a cashier while she's still helping me to give you a cash, I kept quite, now again you just taking a phone while she's still busy with me.. That's very rude. His response was you have to be patient we're receiving. I said to me, can't you atleast ask me.. He continues you have to be patient.

Good morning,

My mom transferred cash to my niece last month but there was an issue with the amount and it escalated into a pin problem.

I was given a customer services number to call of which I gave it to her. We have four times and the agents keep on saying they will send an SMS with a new pin but still with no luck after 4 attempts. how do we resolve this?