Pep Stores
Reviews and Complaints

I returned at item on the 28/04/2021 and was advised by Theresa that it will reflect immediately to my bank account, i needed the money to go and purchase the item elsewhere as pep did not have the right fit, but when i checked my balance money was not reflecting, i called the store [protected] Govan Mbeki and was advised it takes 24 hours, still i decided to wait untill a few minutes from the time i visited the store yesterday, still money is not reflecting, i called customer service and i am told it takes 48 hours, why are your employees playing with me, i need that money my daugher is leaving at 4 and i still have not bought the item i needed .. Can someone urgently assist me with this and call me back as i will be taking it further than this. My name is nomthandazo nomana [protected]. Transaction 146369.

this is an inconvenience i did not take 48hours to pay for this item, why is it difficult for money to be refunded easily...

For the first time today have i experienced such digusting customer service from a pep store.
I walked into the store in Rosenearth Umkomaas today to have a return done due to the product being defective.Upon entering the store i did inform a staff member about the return.
He went on to ask if i would be taking something else which in return I did convey to him that i will have a look if theres something i could take in its place.
After browsing the store and finding nothing to my liking i went through for my refund.Because i was not taking anything and the purchase was made at a different store the store manager then rudely tells me that i should take it back there,
My understanding is that all pep stores are under one umbrella.
her behaviour as management was pathetic.from her tone of voice to her expressions and lack of customer care or consideration.
To prevent her stock loss and mark down i should drive 20min.
she was content and showed no remorse as i exited that store dissatisfied.

I soon after returned demanding a contact number for a head office.which she refused.As per her they didnt have one and there after were not "allowed" to give out numbers.

when i refused to leave the store she decided with her disgretion she could return it but not give me my money due.
Let me emphasis that peps till slip states a refund can be done with a slip not that the refund can only be done in the store of purchase with a slip.

After me being persistent she rudely walked away and comes back to do a refund.
What disgusted me the worst was she goes on to tell me that in future i should check before returning a product.

If she is a store manager peps standards of employment in terms of TCF and customer care is terrible.she has never shown visibility in that store.

The staff is rude and unhelpful! Especially the ladies. The one guy working there was the only friendly and helpful staff member. But the ladies is rude! Nightmare to go to pep and ask for assistance, as to they get irritated and just say i dont know! The only clothing shop with customer service like that. Rather just pass pep and go to Ackermans or mrp.

I went to pep home today to buy a phone and I was helped by the other lady but the manager was around the till.i then tell the cashier I want to send the phone to Limpopo as I was buying for my daughter.and she said its fine but you need to protect it and I went home protect the phone and I came back.when I get there the store was full with customers and your manager tell me that I cant send the phone and I told her that why you allowed me to buy the phone in the first place and she is the one who showed me which plastic to buy, she then started to shout at me infront of other customer and she said if I need her to help me I must shut my mouth or get out of her store.after that she said ather cashier must help because she wont help me.Her name is Felecia please assist because its not the first time

Was at benoni lake side mall to cancel my lay by and the lady that was assisting me was very rude she told me that she's going to give me the voucher because we always lay by and cancel and it's my 1st time doing a lay by cancelation and your lay by terms didn't state that we as customers mustn't cancel the lay by and didn't state that we gonna be given a voucher if we cancel, she told me that I must wait for someone that is busy with banking to assist me its disappointing to keep the customer waiting

Multinational retail company, PEP Stores has an innovative facility that allows its clients to make money transfers within and outside South Africa. Founded in 1965, this giant retailer operates in 11 Southern African countries.

Pep money transfer - In order to make any form of transfer using PEP's financial facility, clients should carry the following to any PEP store within their reach:

A green bar-coded South African ID Book or ID card
Your PEPclub card
Cell phone number (the one used by the client to register for PEPclub)
Friend's or relative's cell phone number i.e. the number of the person you wish to send money
While conducting this transaction, the cashier will ask the client how much they need to send. For example, if a client needs to send R500. He must give the cashier R500 and pay a fee of R9.99 which amounts to a total cost of R509.99 for the whole transaction.

Before sending the money to the recipient, the cashier will confirm the details provided by the client in case of errors. If all the details provided are correct, the cashier will hand a receipt to the client. Two SMS will be sent to a client's phone number via SMS; the two SMS include the withdrawal number and the client's access code. That access code and withdrawal number should be given to the recipient.

I asked my brother to send money to my Grandfather which he did via PEP Stores in Makhaza Khayelitsha. My grandfather did not receive the money and it was withdrawn to an ABSA ATM next to PEP in Makhaza. He never received the Two sms and on the website they state that the money is licked to the senders mobile number. I opened a Case with a Police. I want my money back. email feedback to: [protected]@gmail.com

Asa M

5 reviews | Active since Jul 2017

19 Mar 2021, 13:08
THIEVES AT KWATHEMA SQUARE PEP STORE
On 06/03/2021 I deposited R1200 via pep Square Kwathema at 10:54. At 12:12 I received a call from ********** a lady called Nompumelelo said there is a problem with the system at their pep so if I experience problems with the money that I deposited I should go back to the shop and I said ok and hung up. On 08/03/2021 my mother went to withdraw the money and she was told that the money was withdrawn from Springs U-Save on 06/03/2021 around 12noon. Now when I go to that pep I realised that my slip is written Nompumelelo and the one who called me was Nompulelo that raises a red flag. When I spoke to the manager she said I should go to the police and I went to the police and opened a case but when I want more details about the withdrawal they are refusing. The system should show the ID of the person who withdrew the money and the time and camera should show, but they do not want to give me that information. And the number that Nompumelelo called me from was not the office number and now it is off. Please assist me I am not working that money will feed my children.

Good day my number is phindle
I have sent a parcel through pep service its been a year now when i went there they told me that they are still tracking it then when i went back they told me that its lost they took me up and down
My parcel is worth 2500 to 3000
The pep that i took my parcel with is pep at Devland
My contact number is [protected]
Email [protected]@gmail.com
Parcel number D630200024523

I bought a phone a week ago believing it was the one I had enquired about (R500) when I checked the phone had cost R3700.00 which is way out of my range. I took it back the following day, with original packaging and till slip and explained the situation. I asked for a refund in terms of the Four Day change of mind period described in the Consumer Protection Act, The three ladies at the Northgate store were extremely unhelpful telling me to phone the customer Care Line. I reminded them that at that point I did not have a phone and asked if they could phone on my behalf. It is apparently not allowed. They also said that they would only refund in terms of a problem with the phone. This is in blatant contrast to the Act. I now realize that they wanted me to use the phone so that they could say - sorry, it has been used. I received an acknowledgement from customer care but nothing since

Kindly take note that I sent cell phone for repairs in 31 January 2021, the store never communicate with me concerning the progress

Today on my one off day I went to Pep Gatesville to collect my son's lay bye. Service at that store is so pathetic on a Monday end of the month, there was one slow cashier on duty. This cashier clearly not bothered with the rest of us standing in the line... First she helps a senior citizen with a phone purchase for a full 15minutes sending that customer up and down to go fetch sim cards from the shelves and not even asking for someone to assist her. Then comes my turn. I present my lay bye slip and she walks away to go get it from the stockroom. At first, I ask her to check if all my things is in there and Farzaana the cashier replies. It's all in here, where must it be... Then I tell her I'm exchanging one short sleeve for a long sleeve... Then she goes off I must first pay and I am confusing her... So I told her I won't pay until she checks my items. And she goes off JA if I don't pay I'm not getting my lay bye... Then all hell broke loose... I completely lost it on that girl... Then she goes and rings my lay bye as cash... Then the manager ask her how she will rectify the transaction, cashier says she will do a cash back and give me the cash of a cash sale and charge the items to my card when I swipe... I went off and told her that she will not put any transactions on my card without my permission... And this cashier continued to explain. To the manager, she will charge me, and that's when I almost pulled her over the counter. The manager Andisiwe stepped in and did the whole transaction over and not did Farzaana apologize for stupidity. As I left the store, Andisiwe came and apologized... Farzaana belongs in the storeroom away from customers because I won't be going back to pep Gatesville

Good day

sir /madam

My name is Ntesang Kgosieng at Taung in NW I have received a bad treatment from Mrs Mankiki who is working at Pep Store in Taung complex it was on Saturday before 13h00 date -27/02/2021 were I was still in ague/line so she came out to check the line I was at the back I came and ask her a very simple question .are you closing is the person you allow him to enter is the last person so that I can rush to other shop because I was at hospital to deliver my sisters daughter so I had to rush to buy clothes for the new born baby. she don't give me a good treatment /respond she responded with an attitude she even say she is raised correctly she says she don't fear any body .I said to her I'm ask I not fighting why a you fighting .she continuing fighting and she is an old lady I don't want to give her an attitude because I no how to deal with such behavior I expect a good treatment or respond to her as mother .so please that old lady need to go home she don't treat customers nicely as she raised as she said we expected a good service form Pep Store .

I had a parcel delivered from pep parys to pep brits mall.
Parcel was boxed juices, 24 inside and when I got to Pep I found them placed in a bucket as they were leaking
The lady explained to me that they don't transport liquids
1. Why did they accept the parcel if they don't accept liquids?
2. When my 51years old aunt who was a first time user of pep PAXI went to the store the juices were inside a box and she was told to remove the box she did so and the pep store tellers saw the juices and accepted them without any warning.

Now out of those 24 boxes juices all are destroyed and not in a good form.
If PAXI doesn't deliver liquids why did they accept the goods
When the paxi driver arrived the parcel was already dripping, why wasn't it return on receipt at paxi.

Who is liable for this damage.

Those juices were meant for my kids from they Granny I suffered a loss and heartbroken as I was told its not their responsibility bth from PAXI and pep stores
Please help me in this regard
My email is [protected]@yahoo.com cel number [protected]

Give my bags in at pep stores
The cashier give one of my bags to other customer.
The way she Handel it was not good and tell me to keep quiet.
Give my money back but what about for standing in a long queue and my time for buying school goods. Now must go back cancel my Uber because off her. I must pay more because I cancel my Uber and my time and go through all that because of a cashier that don't take a work serious. Near shoprite in greenacres pepstores.
Greenacres

My name is Unathi Moss I'd my contact [protected], [protected], on1 Monday 2021 I was at pep kuilsriver shoprite center to sand my fragile parcel D511000629440 to Alice kantu pep store. Silia was helping us to sand the parcel which she did not explain the conditions for fragile parcel. When my brother Vuyisa Moss collected the parcel he discovered that its broken and informed me about it. I called the kuilsriver pep store today to find out about the breakage introduce myself to the manager and asked her name she did not give her name I continue explaining to her about my problem without knowing who is the person I am talking too. She gave me this number [protected] to call for my parcel. I am not happy how kuilsriver pep store handle my case. As I am a loyal customer at pep. My 5 perfume we broken and no one wants to be accountable for them. I am selling the to make a leaving. What is the point of using your courier services if you do not have a good customer service. Please find it in your heart to refund me.

I bought a wifi router at pep cell store Bopedi complex on the 18 January 2021 and it had a battery problem, I took it back to the store on the 21 but the cashier said I must go back switch it off an charge it for 5 hours.I did but the story was the same I went back on the 27 and the cashier said I should have brought it before 7 days .I told her I was here and you said I must go back and you never mentioned i should come back before seven days. She said she don't remember anything. I said the footage is available and she said they going to repair it and if I don't want repair then there is nothing they can do.

I went to Pep Makhado game [protected]@12h00 noon to collect a parcel with everything msg n ID and the lady by the name of Tebogo was very rude /her customer care was very poor. She told e I've to wait for another ms whilst I'm having it without even checking what I've, until I persisted with her colleague n the msg was there with everything and the parcel was also in the shop, hence I got agitated? Disappointed by the way peps staff treat customers

My parcel refd512000264873

lucky0813221706

There's about two PEP stores in Govan Mbeki, Port Elizabeth, Eastern Cape South Africa.

135 Govan Mbeki being the best and the one by 56 Govan Mbeki being the worst and the reason why I have to file a complaint.

The customer service is so poor, cashiers will attend to you when they want to. Let me not get started about how everyone has to wait for them to come out of the kitchen — how do you get to a shop and there's no sales persons or cashiers in front? Worst experience ever. Most of the staff is also very local but so disappointing, to a point where myself as a black person I can even say hire other races for that store, maybe that's going to be much better.

I, Mongezi Genu will like to complain about my Phone repair ID: 01561110538EF0 which I brought on the 18 November 2020 at PEP 5611, Key West Shopping Centre.

My mobile phone details is as follows:
IMEI: [protected]
Brand: Hisense
Model: U40

I'll appreciate if I may be notified when I should expect my phone cause it was not a repair that can take more than 2 hours nor a month to repair. Please inform me when I will get my phone.

Regards

Mongezi Genu
Cell: [protected]
Alternative: [protected]
Email: [protected]@gmail.com

Hi

My name is Siphamandla Maxwell Duma I bought a new phone 3 months ago. My phone is having a speaker problem and I went back to store with the box of the phone as I have misplaced my receipt. I wonder if you can help using phone serial and the information I gave when I was buying the phone.

I bought my phone in Durban West Street. My phone is Samsung A10s

I ll be very glad if you could help me

Thanks