Pet Drugs Online
Reviews and Complaints

I put in my request for medication paid up front they took the money from my account six days later not a word hadn't heard from them no medication no refund I contacted customer service they were not helpful at all told me to wait that was not what was advertised on their site for a four-day turnaround still sat here nothing's arrived would never use again

Dear Pet Lovers, I feel compelled to share a cautionary tale about my experience with Pet Drugs Online. I ordered medicine for my beloved dog, only to have the courier supposedly leave the parcel unattended outside my building, never to be found. When I reached out to Pet Drugs Online, their lack of accountability was disheartening. They refused to take responsibility, claiming the delivery was made despite no proof. After a frustrating week of emails, I had to escalate the issue to PayPal for resolution. It's not just about the money; it's about the principle of customer care. Sadly, my experience highlights the lack of accountability and poor service from Pet Drugs Online. Please tread carefully when considering them for your pet's needs.

Avoid this company. I bought medicine for my dog from them. Supposedly, the courier left the parcel unattended outside the building but I never receive it. When I contacted Pet Drugs Online, they were less than helpful. Refused to take any accountability. In their minds, outside a building, exposure to the elements, animals or even people is a delivery. Anyone, with less than half a brain would understand that it is not a delivery if it's not delivered, not pet drugs online, though.

After a week of back-and-forth emails, I escalated my claim to PayPal. Hopefully, the associates at PayPal understand the consumer's rights and will refund me. At this point it's not about the money anymore, it's about the principle and the lack of accountability from Pets Drugs Online. Don't expect decent customer service from this company if you buy from them.

This is not cool, man. I was pretty excited to find Pet Drugs Online, thinking I was going to save some cash on my pet's meds. But then I got to the checkout and BAM! Delivery charge. What gives? The basket page said free delivery, but apparently that was just a bunch of baloney.

I mean, don't get me wrong, the prices are still pretty good. And they have a decent selection of stuff. But I just don't appreciate being misled like that. It's not a huge deal, I guess, but it's the principle of the thing.

Anyway, I did end up placing an order, and it arrived pretty quickly. So that's a plus. And the meds seem to be working just fine, so I can't complain too much. But still, I wish they would be more upfront about their delivery charges.

Overall, I'd say Pet Drugs Online is worth checking out if you're looking to save some money on pet meds. Just be aware that you might end up paying for delivery, even if the basket page says otherwise.

I gotta say, I had a pretty bad experience with Pet Drugs Online. I ordered something for my furry friend and they took my money, but I never got my item. I tried calling them, but I was on hold for hours and hours. When I finally got through, they were really rude to me and made me feel like I was the problem, not them. It was super frustrating! And to top it all off, they wouldn't let me leave a review on Feefo, which makes me think that all their other reviews are fake. I definitely wouldn't recommend using them - save yourself the hassle and go somewhere else.

I recently made an online purchase from Pet Drugs Online for my furry feline friend. I was in a bit of a bind as I had just returned home from the hospital after battling cancer and was unable to leave my home to purchase the necessary cat food. I eagerly awaited the delivery all week, constantly checking for updates. However, to my dismay, the delivery never arrived.

I immediately contacted Pet Drugs Online to inquire about the status of my order. To my surprise, they provided me with a year-old photo from DPS as proof of purchase. The photo showed the delivery of four parcels, when in reality, I had only ordered one. I requested the original photo to obtain the metadata and prove its age, but they refused to send it to me.

I am extremely disappointed with this experience and feel as though I have been a victim of fraud and theft. I spent a total of ?44 on the cat food, and now I am left with nothing. It is unacceptable for a company to treat their customers in such a manner, especially during a difficult time in my life.

I would caution anyone considering making a purchase from Pet Drugs Online to think twice before doing so. The lack of customer service and fraudulent behavior is simply unacceptable.

I've been using Pet Drugs Online for quite some time now. My house rabbit has a chronic illness and needs regular medication and syringe food. At first, I was really impressed with their service. They were quick and efficient. However, lately, I've noticed a decline in their service. They offer different delivery options, but they don't mention that the actual dispatch time depends on when they feel like posting it. So, if you pay for first-class postage, they might leave it for over a week before bothering to post it. It's really disappointing because these items are not luxury items. They are essential for relieving a sick animal's suffering, and every day counts.

I think Pet Drugs Online should remember that they are dealing with sick animals and their owners who are relying on them to provide a reliable service. They should be more considerate and efficient in their delivery process. There are plenty of other suppliers out there, and they should bear in mind that they could easily lose customers if they continue to provide a substandard service.

Overall, I'm quite disappointed with Pet Drugs Online's recent service. I hope they take this feedback on board and improve their service for the sake of their customers and their pets.

I purchased the collar in February 2023 and put it in my dog in the April of 2023. I followed all the instructions and it did not deliver satisfactory results as promised. Up to eight months protection it stated. Within six weeks of use my dog had live ticks. Engorged with blood and dropping off onto my floor still very much alive. Pet Drugs online refuse to take the item back or resolve this problem as I no longer have the outer packaging.