Pets4Homes
Reviews and Complaints

Hello, not to cause a fuss, but im really not good with stress and my adverts are always been taken down, of recent ive paid for an boost, only for my account to be taken down the next day.
My wifes account was originally banned with the same address, but was not in use, so I made an account with the same address, then once her account was unbanned mine was banned for having the same address. She has now contacted you to have her account deactivated and mine reactivated but no customer service responce as of yet.
Will my boost be refunded for this wasted day?

Can not get into as forgotten my password and you do not get anyone giving you ability to get new password the system is totally nuts and like to ask you kindly if you can sort this out for me as am looking to get to write to the person with dog I like to buy but cant get into my account please help me best wishes Jeannette

Please can you direct me to getting my password ability to get the password new as cant remember the old one sadly it has made it mist difficult to make me get into my site is making me very depressed as well as irritated as well as it driving e up the wall so please can you help me put new password in asap if possible

I look forward to your reply

Jeannette Barnes

We will be in touch with the daily mail about this, but Pets4Homes just stole our deposit along with a fee of £18. They stole £218 from us and are not going to give it back and are ignoring our emails and telling us different stories about he seller having the money, but the seller refused our deposit and he closed his account. The whole market place is wrong and it is wrong to charge so much for puppies right now and there are no puppies. None of these are real people. They all use stored images.

Ad placed by candice h add ref 2836570

This advert is claiming to be selling maine coon kittens and asking from £300 - £600 when pushed admitted that there was no paperwork to prove parentage of cat I note that they are a regular advertiser on the site how are these people allowed to advertise on pets for homes without any checks been made on the paperwork for the cats been sold

We contacted a seller (Elizabeth O) advertised with you, labradoodle for sale, gave us her telephone number, name and address, she sent us videos of the puppies With her voice talking on it and pictures with one of her children holding a pup. She WhatsApp us the remaining puppies to choose from, went back and forth with messages and pictures. We chose the puppy, who should be ready 1st June, she confirmed vaccines, puppy pack and daily updates, would be sent, we paid a deposit of £400 on Sunday 17th May. On Tuesday 19th May we contacted her for another pic and a video call, we waited hours for her reply, she then said she would send after work. She didn't. Today, the 20th May, We contacted her to ask if there was a problem, she replied 10 hours later saying "sorry, my phone has been damaged, just managed to get a spare". We told her we were unhappy, she ignored us and turned the phone off. We checked her ad on your site which we then found had been removed by yourselves for "violating the terms and conditions ". We believed we have been scammed and have lost our money.
My contact details are: [protected]@gmail.com
Tel: [protected]

I am trying to buy a puppy for months and all sellers are asking for deposit without at least allowing me to see the puppy before. Why pets4homes allows those ads? So many people are naive and trust the sellers so they send money as deposit but they never seen the puppy or the seller after that. SOMETHING MUST BE DONE! I will continue to complain until something will be done and no one will be scammed anymore.

Bought a douge de bordeaux puppy, breader stated it was kc registered, micro chipped and vaccinated, it was all lies, just a [censored] [censored] breader, I want my money back, but how, looks like pets 4 homes allow any advert as long as they are paid, but how about customer's. This dog is 9 weeks old, he looks more like a rat. This dog is 10 weeks old, should be twise as big, it looks like a cross.

Selling a queen that had just had a c section three weeks ago. Advertising it for breeding ! Selling her 3 x 3 week old kittens ! Shocking. Prts4home should be ashamed to condone this cruel ad !

I am writing to you on behalf of the UK Cairn Terrier Clubs regarding information shown on the Pets4homes website, https://www.pets4homes.co.uk/dog-breeds/cairn-terrier/

The Breed Clubs consider that anyone looking to buy a Cairn Terrier puppy would decide not to purchase one based on the information this website provides. The details are below.

Incorrect facts
• Some of the information is clearly inaccurate. The website states "A Cairn Terrier called Royston Crow won Best of Breed at Crufts in 2017." In fact this was Cruzo Capriole.
• The height at the withers should be 28 to 31 cm and the weight should be 6 to 7.5 kg. This is in accordance with the KC Breed Standard and no difference is shown between dogs and [censored]es.

Issues applying to all breeds
Some facts about this breed are highlighted as being specific to the Cairn whereas in fact they apply to nearly every breed. For example;

1. "They thrive on human company and suffer from separation anxiety when left on their own." This applies to most breeds. The site also states that leaving a Cairn on its own could result in it having "behavioural issues." Again, this applies to any breed.
2. "They shed moderately throughout the year only more in the spring and autumn." Cairns are a breed that do not shed their coats.
3. "Some Cairns can suffer from health issues which can result in large vet bills." This applies to any breed.
4. All the information about older Cairns given here applies to any breed, not just Cairns.

Health problems
The list of health problems shown is very frightening and enough to put off any prospective Cairn owner. It says that stud dogs should be hip scored. This is not a problem in the breed. Out of the 16 diseases shown only two are of any concern to Cairn Terriers. And those are the Porto systemic shunt and Ocular melanosis. The 2019 Health Report from the Cairn Terrier Health Group says it all;

"My very first Health Report had the following statement "The Cairn Terrier is luckily a typically robust and healthy breed, but vigilance is necessary to ensure that it remains that way". Those words are, in my opinion, as relevant now as then. There are however some, who claim that the breed has so many health problems. This is not an opinion shared by the many Vets I talk to. They generally think it is a breed without many health problems. Cairns can of course suffer ill health, just like other dogs and humans too, but they are spared multiple hereditary problems affecting so many breeds. The liver diseases Porto Systemic Shunt (PSS) and MVD and eye condition Ocular Melanosis (OM) still appear to be the only diseases of certain heritable nature and where cases have been repeatedly reported. It seemed like a step forward, when quite some years ago by now, the KC agreed to add both Bile Acid testing of puppies and Yearly Eye testing as recommendations for Assured Breeders. Swab samples have been forwarded to research for both conditions and the AHT sequenced the DNA from a Cairn with OM and this has also been made available for research. Let's hope DNA tests will soon be available!"

Allergies
Cairns do not generally suffer from allergies and yet the website indicates that some do. It should be made clear that these Cairns are in a minority.

Tail docking
There is a large paragraph dedicated to tail docking, a simple statement to say that a Cairn's tail is never docked would suffice.

Colours
The description of colours is incorrect. "Brindle" is not a colour. The website should show the colours as described in the KC Breed Standard.

Grooming
The article states that the Cairn sheds its coat twice a year, this is untrue. Shedding is not an issue for Cairns. It does not mention at all hand stripping which is particular to the Cairn.

Whilst being concerned mainly about Cairn Terriers, my attention has been drawn to wrong information in the health section of the West Highland White Terrier profile. The website states that lungworm is a hereditary health issue.

It states "Like so many other breeds, the Westie is known to suffer from a few hereditary health issues which are worth knowing about if you are planning share your home with one of these active and good looking dogs. The conditions that seem to affect the breed the most include the following:

Skin allergies - epidermic dysplasia
Deafness
Inherited metabolic liver issues
Craniomandibular Osteopathy (CMO) - Test available through Laboklin
Lungworm - which is becoming a greater problem in the UK"

Lungworm is not hereditary.

To summarise therefore, the UK Breed Clubs are asking for your involvement in advising Pets4homes that their information on breeds is clearly incorrect and needs to be reviewed and revised.

Pedigree puppy buyers need to know correct information from a reliable source and Pets4homes does not provide this service.

Frances Goldfinch
Secretary
Joint Cairn Terrier Clubs

A man who wanted to sell his dog and he put a false add about the dog being a [censored]zu but the dog was cross breed and he claimed that the dog was mites/fires free but the dog has flees and the dog owner didn't give me the dog vaccination. Also the dog has herniated belly. When I contacts the seller, he has been ignoring me.
I want my money back because of false add and the dog is not healthy, and not as it's was mentioned
that he is a [censored] zu

I have visited two litters of puppies advertised on your site. One was advertised as father being Kennel Club registered but when I checked with the KC it was not. The other was KC registered but could not provide health check papers. In Puppy Awareness Week you should insist all buyers read these guidelines below BEFORE visiting any puppy. Your turnover at Companies House suggests you can also afford someone to man a phone number for complaints; relying on others to report rogue breeders is flawed as visitors don't want to risk the lives of puppies they've seen plus breeders have viewers' personal mobile numbers https://www.thekennelclub.org.uk/our-resources/kennel-club-campaigns/puppy-farming/puppy-awareness-week/?utm_source=kc-website&utm_medium=whats-new&utm_campaign=PAW19

https://www.thekennelclub.org.uk/press-releases/2013/september/puppy-welfare-crisis-one-in-five-social-media-and-internet-pups-die-before-six-months-old/

Hello,
I have tried getting my account on Pets4homes active without success. I was asked to change my puppy from FCI or KC registered I'm not sure why as they can be both. I was then asked to send in my ID with my name and address. Which I did I sent a water bill with my name and address at the top of it. I then have not heard anything from Pets4homes for days. I have tried sending emails to find out what the problem is but no reply from then. My name is Ian Kidger. Email - [protected]@gmail.com.
Addesss- Flat 20, Newfields House, Kensington Road, Broadfield, Crawley. RH11 9NS.

today my account with this site was shut down with no reason given I have messaged them many times But I read the reviews on line for this site and lots of people are having their account closed no reason And they say they are complaining tro the site itself for weeks as to WHY and get NO reply from them I have been a client of this site over a decade and had no problems until now They did ask about my toy poodle puppy ads and did I have a council licence I rang the council who said no as in UK you need to breed 6 litters a year before you need a licence I do one or two in my messages to them I said check your records I dont need a licence as I only advertise with you up to 2 times a year bar one stud dog which doesnt count as its litters of puppies up over 6 a year I told them to check their records on my account which they state on their site they keep detailed records of each client so all they need to do for the licencde is to check my ads They have even banned my one stud dog advert not even puppies I had terrible problems with a woman who bought a puppy from me she came here today with men I had to call the emergancy police this is all logged in my messages to the UK pets4homes so I wont repet it everything that is needed are in my messages to them I have offered any type of proof they like on whatever is the problem with my account and I suggested my account may be hacked as my bank and emails are hacked Its the fact that on reviews a lot of people have their accounts closed are are syaing online that this site wont get back to you no matter how many times you message one review said when she replied to a ordinary message they had sent her she asked why they had contacted her and in one hour her account was banned just for asking why I have been a cliengt over a dcade no one has ever complained except tho sheer malic or hacking my account After reading the reviews of this site online it seems pointless to messgae them thro the site because all lhe reviews say they never answer even weeks later I have messaged them years ago very simple question and yes I never ever got a reply even now 4 years later really its very poor indeed my name is elizabeth king email [protected]@virginmedia.com address 128 elford crescent
plympton Pl7 4bu Devon UK I would like my account reinstated any inspection of my home is very welcome and I can provide proofs that I am no breeder tho breeders are allowed I am a hobby breeder one or two litters a year its all on their records in UK my ads are for KC reg PRA clear red toy poodle stud and toy poodle puppies (seperate ads) I suppose with 1000s of dogs on their site closing people account makes little difference to pets4homes but to people like me a hobby there is nowwhere to advertise I dont have a website or anhything I am very disipointed with this terrible treatment of me after decade of good conduct and im not alone the different reviews sites are full of people baffled as to why their accounts are closed with no reasons given I am a OAP old lady and am disabled with MS plus much more and house bound so the dogs are now the only thing left to distract me in the house 247 I have utterly no family in the uk although I have disabled badges for car I can rearly get out also I have very poor vision and cant really watch TV any more I do have the PC and have it set on 160 magnification so I can see that thank you for your help
Elizabeth

I placed a ad on your site following ALL your regulations pics of parents ect and the pups today is 30/12/2018 the ad was put on today at 12noon and was banned by 12.10 pm no reason was given its was just banned I live in a small house whith my pet dogs you are welocme to come visit me at my address my email is [protected]@gmail.com I have looked just now at your revews on line and a lot of private people are having this done in fact I counted 15 in 30 mins all had ads banned no reason either and say WHY I am no breeder and live in a small house in a small road I have been having a lot of internet problems with hackiing of a lot of my accounts not reated to dogs Money has been demanded from me to not publish my passwords which somehow they have got My internet is hacked very badly Yes I have called the police Action Fraud even my bank has been hacked so I cannot understand why you have banned a ad in 30 mins unless its been hacked disabled please come visit me and you can see for yourself But to keep banning people ferfectly good ads seems very odd Please explain why you are doing this and have done this to me my email is best its [protected]@gmail.com please email me this as was on pets4homes which looking at your reviews something is not right here numerous non breeders having their ads deleted

I was sold a Malamute puppy in November, with the assurance that it had been wormed and was in good health. The Ad Reference number is 2080931. The breeders name is Elizabeth McIntyre, 1 Cottesmore Rd, Ashwell, Oakham, Rutland, LE15 7LJ.

I Campylobactor less than a week after buying the puppy. I am a diabetic who is insulin dependant and my health has been seriously effected. The puppy has been very unwell as well and is currently on a course of antibiotics as my vet has confirmed infection. Also she had to wormed again, she was badly infested. I have contacted the breeder but has denied all responsibility. I have had to spend £100 on medication so far and have an unhealthy puppy. I am concerned about allowing this breeder to advertise on your website and feel that she should not be allowed to advertise in future. Also I feel that I am entitled to some form of compensation to cover the puppy's medical costs and the distress caused to me.

Pets4homes closed my account. As I was selling a kitten and this woman got very nasty long story. But I said I'd refundo you Monday. As I had to go the bank put money in. As she had paid a deposit. She demanded it back Now. Iv got some photos of her demandingredients it straight away. My daughter got home from work and saw all theating messages and she kindly sent the woman her deposit for me. Now pets4homes just closed my account based on her lies. Had abuse of her all night . Then she started on my daughter. Then pets4homes closed my account as I'd not paid back her deposit . Saying it's against their rules. Which I did give it her straight away. Iv since sold the kitten i put her on preloved. But i think its so wrong all this. What iv had to put up with. Its like us sellers dont get any respect at all. Not when a malicious liar speaks.Thanks mandy

I have repetitively emailed regarding issues with my adverts being blocked, which was through absolutely NO fault of my own! I helped a friend sell a kitten who after later months got ill which had nothing to do with how the kitten was in its previous home- and my account has been reported! I have been ignored for months now with absolutely no help. Horrible horrible customer service ‘we'll try and get back to you within 3 days' Try 3 months!

Dear whom ever this concerns,

We have had an issue with a puppy buyer who we unfortunately had to disappoint due to concerns over the puppy's welfare. As a result they became vexatious and accused us if being scammers. We have had a lot of abusive messages. Our account is now closed and is under review but this has been almost a week! Please help

After contacting you so many times and with no respond so far, we now understand that you blocked us without any evidence, just because we are Russians and we don't deserve any replies from you - this is a discrimination and will be dealt accordingly. We did send you many emails and videos, but total ignorance from you.
We do feel we experience great amount of discrimination from the PRELOVED. You blocked us by using False evidence - fabricated evidence from people who lied you about Tiffany Chihuahuas, all these people now lost their cases in court. Blocking people on social media without a reason is a very rude treatment which can not be tolerated. It is VERY HOSTILE. Without internet and social media, this could be referred to as the boycott or total rejection. Also, blocking people can be a big emotional abuse, therefore it can lead the one being blocked to depression or other mental diseases. Discrimination, harassment and victimisation leave the individual confused and broken. l and my daughter contacted our solicitor and you will be taken to court, we will also contact the social media and make this information available on Facebook and 3 our Instagram accounts with over 600 000 followers .

We will NOT suffer in silence. We will take action. Anna Mullard, Elena Katerova