Menu
For Business Write a review File a complaint
PetSmart

PetSmart review: Banning

R
Author of the review
5:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi there,

I'm definitely not going back to Newmarket's Grooming location.

I was told that my dog was having a hard time with the groomers trying to take him out of his cage AFTER his groom was over.

They were aware of him not liking his nails cut, but still took him. I get it, he was stressed and they said that I should take him to a private groomer, which is fine, they are less wimpy, but to ban a dog because he wouldn't get out of the cage is silly. I can see if he bit someone or they legit couldn't cut his nails or groom him for that matter.

Dogs know when you're nervous, and there were no complaints from the other location in Aurora when he went there.

Hire better groomers that know what they are doing.

I used to work at a private Grooming Salon and we would get tons of disappointed clients that had their pets groomed there.

Learned my lesson today - don't go to Newmarket - there are other locations close by

Desired outcome: banning stressed dogs AFTER they have been groomed is silly....

0 comments
Add a comment
  1. PetSmart Contacts

  2. PetSmart phone numbers
    +1 (888) 839-9638
    +1 (888) 839-9638
    Click up if you have successfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (888) 839-9638 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number
    +1 (866) 738-7375
    +1 (866) 738-7375
    Click up if you have successfully reached PetSmart by calling +1 (866) 738-7375 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (866) 738-7375 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (866) 738-7375 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (866) 738-7375 phone number
    +1 (855) 537-0295
    +1 (855) 537-0295
    Click up if you have successfully reached PetSmart by calling +1 (855) 537-0295 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (855) 537-0295 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (855) 537-0295 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (855) 537-0295 phone number
    +1 (321) 309-9065
    +1 (321) 309-9065
    Click up if you have successfully reached PetSmart by calling +1 (321) 309-9065 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (321) 309-9065 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (321) 309-9065 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (321) 309-9065 phone number
    +1 (623) 295-3238
    +1 (623) 295-3238
    Click up if you have successfully reached PetSmart by calling +1 (623) 295-3238 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 295-3238 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (623) 295-3238 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 295-3238 phone number
    Financial Management
    +1 (623) 587-2177
    +1 (623) 587-2177
    Click up if you have successfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (623) 587-2177 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (623) 587-2177 phone number
    Media Contact
    +1 (888) 839-9638
    +1 (888) 839-9638
    Click up if you have successfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have successfully reached PetSmart by calling +1 (888) 839-9638 phone number Click down if you have unsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number 0 0 users reported that they have UNsuccessfully reached PetSmart by calling +1 (888) 839-9638 phone number
    More phone numbers
  3. PetSmart emails
  4. PetSmart address
    19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States
  5. PetSmart social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
PetSmart Category
PetSmart is ranked 2 among 47 companies in the Pet Stores category