PetSmart review: Grooming

January 27th 2024

My dog was scheduled for a grooming visit. 12pm

My dog was seen by our vet, 3 days prior to this, and received a great bill of health after getting her shots. Pets Smart protocol is to wait 48 hours after vaccines. Our visit was scheduled accordingly.

I brought my dog in, and was greeted by an employee. She indicated that she will check her over to assure good health, prior to starting her grooming. After she checked and agreed the dog looked excellent. Her excat works! Indicated to come back in hour.

My self and daughter walked around the store for aprox 10 mins.. upon us leaving, a grooming staff came to us and said our dog has oozing and can't be groomed!. I was so confused and asked for clarification. She began saying her blood pressure might be up, and she was very sorry and was unsure of what happened... I asked to see my dog. When I went back in the grooming room, I was meet with my dog BLEEDING and skinned. I asked what happened, the staff said she came in like this! I was in shock scared, and confused. We took a picture before the grooming so we would have a before and after and it clearly shows that she had no injury prior to her grooming, I asked for clarification three times as to what happened and why she was bleeding and the staff member said they were so sorry and was unsure of what happened.

I brought my dog to the truck took a picture of the injury went back in to speak with the manager. Immediately the manager indicated he did not believe this happened at PetSmart again I was very confused and explained that they did an assessment prior to the grooming and that the dog was in perfect health.

I explained there was a picture taking prior to the grooming and the dog was in perfect health I asked about the next steps and ask that he come and see the dog. The manager came out to the truck saw the injury and recommended I contact my veterinarian.

I contacted my husband very distraught, explained what just happened, and sent pictures of the bleeding dog.

My husband showed up and asked to speak to the same manager the manager patronized my husband and indicated he also didn't believe that it happened at their facility. My husband bring clearly upset, asked what the procedure is for injured dogs at this facility. The supervisor simply said it's being looked into...

We are very upset by this and the blatant disrespect and accountability that the staff of PetSmart did not have. Furthermore, the stress and concern this has caused our family, worrying about infection, and potential cost in veterinarian bills.

We will be following up with our veterinarian, and potentially media and laywer.

No body should have to be gas light and go through this, after someone injures their dog...

Thankfully we saw the vet few days prior to this, All indicated proof of Perefct health, prior to her visit. Thankfully PetSmart protocol is to assure good health, prior to grooming, and she was checked over thoroughly by THEIR STAFF.

Absolutely horrible 😞