Phone Power
Reviews and Complaints

International service is not working, was unable to call my Mother in the UK who has just lost my father and her husband on New Year, customer support never picks up phone or replies to my emails, also their website doesnt work as I requested a forgotten password and although it said password was sent, I never received it and I did this twice, I also checked my spam folder but it wasnt there either, phone power support? What support? Useless

When a company acquires another company, you might think that good things are about to happen, innovation, new features, great customer service, etc.
Well did not happen when Phone Power acquired Broadvoice which I had for 7 years and not intention of going anywhere. However in the past several months Phonepower is making me so angry! The service now constantly fails, when I call to fix it they always take your number for the Tier 2 to call you back, as if you are always going to be next to the phone when they call. I happened to be out twice when they called and they could not do anything. Every other week the service disrupts, now after messing with my account for 1:32 minutes, they had to call me back. No call for 3 days, not even to say we did not forgot about you. As I called them back, guess what? I’ll have to take your number so tier 2 can call you back.
Pathetic phonepower! Pathetic!
As to recommendation, I’d suggest you to go with those that have been established for a while at least until PhonePower get their things straight ( or shut down )

If you are a small business owner and are considering Phone Power's VOIP Service, I'd strongly encourage you to look at some of the alternatives available. Our company is a small but growing call center with approximately 20 telephone lines. When we implemented the service we were immediately plagued with issues:

1. Outbound telephone calls could not be completed, instead they were met with a fast busy signal.
2. Outbound telephone calls would hang with no indication as to the current status of the call.
3. Call quality was horrid, with one way audio a common problem.
4. Inbound calls would go unanswered because they would not ring our hunt group.

In one attempt to fix these issues, over 99 telephone calls to the companies Technical Support Department were made. We were constantly being told it was an issue with our network setup. After numerous IT Specialist reviewing our network and unable to locate any issues (and transmitting that to Phone Power), we were finally made aware, on the 99th telephone call, it was a configuration issue on their end and that the problems could have been resolved a lot quicker.

That is just one example of the horrid experience we have had working with this company. Over the last two weeks we've had so many issues with all of the same problems we've been experiencing for about a year and a half now. Each time you call the Technical Support Department regarding the same issue, even if it is minutes apart, you are asked to perform the same troubleshooting steps you've done a million times before, even minutes prior.

The individuals who are in the Billing Department, including Jim, are unprofessional and I truly believe have a policy that the customer is always wrong. I STRONGLY recommend anyone considering this service not to make the same mistake we did. It is hard for me to express how dissatisfied we are with this company. I've got so much more I haven't included with this horror story.

I've finally given up and made the decision today to switch our entire company to a new VOIP provider. After all, we've had to send our staff home four times in the last two weeks due to issues on Phone Power's Network (which they fully acknowledge). Not acceptable to small business owners who count on the telephones for revenue generation.

This company will start you out with a low rate but continues to raise that rate each year and then insists that you signed a contract with them which allows them to do so. I never agreed to a contract but got my rate raised and when I cancelled the service, they charged what they called an "early termination fee" and if I dispute that charge with them, they have threatened to charge me with another $25! The company operates very unethically. Do not do business with them. They also make you put a credit card on file to pay your bill and when you try to delete it, their system will not allow you to. Then when you do finally get them to cancel, they immediately block you out of the system, thus you can not cancel any card that might have had on file with them. DO NOT business with this company. There are plenty of betther companies out there who do not try to cheat you!

I used Phone Power for 3 years. Its cheap but you get what you pay for. Service is spotty and don't expect to receive technical support. I had several issues where I called in and it would take days it get your service restored.

Phone Power was my home line but my primary line is my cell phone so the service saw very little use and even then there were way too many issues. Like I said it is cheap and their introductory offer was too good to be true, very much so. The thing to watch is when you have has enough and cancel service they have a hook waiting for you. You must return the cheap little phone modem to them within 30 days of canceling service or the charge you $99.90 for the device please their late return fees.

My sister and I signed up for Phone Power at the same time and took the 2yrs of service offer for $199.99. She could deal with the service issues and after 6 months had to switch back to Bell, taking her phone number with her. She wrote off the $200 she spent on Phone power service as a lesson learned, Phone Power only allow you to cancel service for a refund within the first 45 days. She contacted Phone Power about switch to Bell and they never asked for the return of the modem. About 2 1/2 years later she get contacted by s Phone Power collector wanting the $99.90 modem fees plus a whole slew of late charges.

Beware of them you'll get hooked on their offer and they'll burn you when you cancel. I've know several people who have had them but none that have had a good experience.

I purchased a Phone Power modem and signed up for a 1-year contract with the 2nd year free. The call quality for international calls were dismal despite spending many hours with Phone Power support over 3 months. After tweaks, service would be OK for 1 call, then the next day it is poor again. I eventually gave up on this service as a $400 mistake. The equipment could not even give a dial-tone, so the emergency local service I expected to get has not been operational for the past 8 months.

Now a year later, I received an email that they will soon charge me $38 in taxes for the 2nd-year "free" service. I canceled the account, then received notice that I must send them at my expense, the modem I bought outright from Best Buy, else they will charge me $99 for my own modem.

Their billing practices are not transparent. They tack on 20% taxes on top of the call fees. They charge for calls when a connection was never established. They charge me for the calls they *asked* me to make so they could listen in (with permission) to monitor the waves of static. I wonder how many calls they listened in on that I was not aware off. I allowed the eavesdropping in the hope that I could end with service that might work -- it never did.

They will charge you $99 when you cancel your account half-way through the 2 years you paid for upfront. You can avoid that charge if you send them (at your expense) the hardware you bought outright. That is stealing one way or the other.

And since I cannot "remove" my credit card they keep on file, I had to change my credit card to prevent them from making ad-hoc charges as they see fit.

Phone Power is a scam. Enough of us have suffered and lost. Don't join.

I have been trying to get Phone Power to correct my service as the calls drop, there is an echo on the phone line and the audio quality is terrible at best. They are rude and insist that the issue is my service provider (ISP) and not their product. They show no interest in correcting the problem and tell me that if I want to cancel I will NOT get my money back. I have started a blog site www.phonepowersucks.com and will continue to tell all who will listen that this is a company that needs to be avoided. They do not care about their customers and I even had a manager tell me that the CEO is to busy running the business to speak to me. Tell everyone you know that this company does not care about customers.

I started using this company when AT&T decided to drop their VoIP service. I signed up for the two years in advance deal because it looked like a great savings. The problem I now have is that they do not send a proper drop signal when an incoming caller hangs up. If my home recorder picks up, it's going to record some period of busy signal before it gives up and drops the call. There is nothing wrong with my recorder. If I put it on my other line, a land line, it works perfectly. Phone Power says their equipment is working correctly and that I should buy a new recorder. I would not do business with this outfit again unless they can fix this glitch.