Pink Energy
Reviews and Complaints

I had a system installed that has blown up 4 generac converts and they charged me for 32 panels and 20k for batteries that I never received. They even sent me paperwork to refund me for batteries if I removed bad review with the better business bureau. I sent the contract to a lawyer who sent it back and adviced me not to sign because of there claim against me hidden in the contract which basically said I would remove all bad reviews and if I dont I will refund the 20k plus their lawyer fees. I eas over charged and now I have no support. I just want this system gone. I told the lender to come get this equipment. I will file bankruptcy if I have to. I am not paying for something that does not work

Only half of the panels worked for almost a year. I know there is a bankruptcy filed am i to file a claim or am i to wait until i hear something? I got a letter dated 10/27/2022 It says i can go into a website to read about the proceedings. I am confused wether to file a claim or wait I dont want fined or imprisement if I am not to file a claim I need guidance please Thank you email [protected]@icloud.com

We have a system that is supposed to protect us from power outage. The battery is not charging. The system is saying we are pulling from the panels but only the HVAC system is running off and on and twice the amount is pulling from the grid. It is a sunny day with no clouds. When the battery was getting full and the power went out, it did not send any power into the house. Also, we were told it would all but alleviate a power bill. Not only has it not done that but after 12 months our solar loan will go up.

Pink Energy had caused extensive damages to our roof and inside resulting in mold and mildew damage from major roof leaks. They did not remove and replace all damaged areas. They hired Hitman Construction to do the roof repairs which was a new roof. They hired Impact Disaster Services to do the damage repairs, which was to initially remove half of the upstairs ceilings, insulation, treat all wood for mold, inspect the other half of the house attic for leak damages, and replace with new. Pink Energy did not pay the general contractor (Impact Disaster Services) all money, which led to the Insulation company hired as a sub (Carroll Insulation) to not get paid. They are now pursuing a mechanics lien. Since August we had a faulty solar panel system stop working and had to pay a contractor to replace two burnt fuses in the battery compartment. We need help with this lien and also the faulty computer board and snap r s cables all replaced. The system does not work as well as ever promised. The remaining damages still have not been paid for to be repaired. The lien $3,738.29 was filed on 11/28/22 by the insulation company mentioned. This is the only lien we have so far because of Pink Energy not paying their hired contractors. Can someone help us to the right direction?

Purchased a 30 panel system 8/29/18 for $35,400 and it never worked right. Added 10 more panels in 2020 and it still didnt help cause system doesnt work right. They lie thru there teeth too. Told us we would save 93-96% on electric bills. I was told when i did my taxes I would recieve a check for $10,600 to pay toward my solar which was lie. I was told that panels run about 44 degree so work perfectly in winter which is lie. I refianced 5/11/22 not aware of what was going on to try to get paid off and not owe for rest of my life. This is killing me paying for solar and full electric bills! Very dishonest company I would assume my panels are all faulity cause dont work at all.

System initial Install Date May 12, 2021. Long Delays and negative actions, inspections, interconnect permit requests, delays with utility company Net meter install to Solar system actually online August 12, 2021.

Weeks later The System was still not fully functional and is partially up with 7 of 15 panels working. The system is in PVRSS ERROR. STATES ON PANEL PV LINK ERROR S2502. TECH. SUPPORT COMING ON AUG. 12, 2022, TO REPLACE DEFECTIVE RS801 with the RS802.

On Aug. 12, 2022, date noted by the Installer / Technician and Generac Tech. that a PVLINK and one solar panel are still defective and will need to be replaced.

The system was still not correct in Identifying what's actually there. The system is not functioning properly or at all, identifying low Sun message.

Now, appointment for Sept. 15th was scheduled back in August to replace the PVLINK and one SOLAR panel AT no CHARGE to finish the job. I called on Sept 13th, to confirm date for Sept. 15th, between 3pm - 6pm, and case #[protected]. No Tech. showed, no Agent phone call, nothing. CUSTOMER CARE!? TERRIBLE! I'm the customer, very disrespectful, no courtesy or confirmation calls. Not any way to run a business, never a quality control check from the very onset, to see how the system is running or not.

In addition, we have been pushed to Competitor Company to restore, replace and remedy the above situation at my expense, which I was told will now take another 3 - 4 months to correct! Await that phone for appointment.

Pink energy going out of business, TO PINK ENERGY CEO Jayson Waller, and GENERAC PRESIDENT Keith Merritt, characters on display, shameful, step up, "Dear Valued Customer" you both state in your letters, if you believe this, or are they just buzzwords to appease? You owe us all as a customer(s) and as a clean energy proponent to get this resolved at your expense.

Furthermore, I have an electric bill every month, except for May since this system went live. Where is my compensation and financial relief I expected, for the monies paid, for the lack of energy production promised your Sales and marketing Reps. by this system and solar energy? Which was to offset my electric bill by going solar.

The electric bills for the past months. Which I would like reimbursement for lack of solar energy production for the following months below. I'm now paying $185.87 to Sunlight Financial monthly for this solar system plus electric bill every month which amounts to almost $400.00 a month and ongoing, not acceptable and not the intent when we opted to buy your solar system.Sept. 2022, $162.19, Aug. 2022 - $211.53, July 2022, $171.45, June 2022 $110.56, May 2022 - minus $9.76, April 2022-$76.15, March 2022-$123.24

Feb. 2022 - $211.65, Jan. 2022 -$139.84,

We had Powerhome Solar (now Pink Energy) install solar to our home in 2019. They have maintained any required repairs until 2022. We currently lost service in late July 2022. Pink cancelled several repair appointments just ahead of closing the business. Now Solar Edge (equipment manufacturer) has provided an approved technical support service company, however; we must pay labor cost, out of pocket to recover the service. We have not had solar restored yet and are looking for a way to recover the future maintenance costs that should fall under warranty.

Solar panels inst in 8/2022, xtra battery purchased w/ promise of 1 yr pymts made by company. Never received final inspections/meter switch. Units are not fully functional because of this. I was attempting to contact company today and found out they are out of business. We just received first installment invoice from financing company this week.

We had our panels installed and when the inspector came it failed inspection and they had to be moved 3 times. We then developed a leak in our roof with damage to our ceiling. I called for MONTHS to get this taken care of and I was able to finally get them to remove the panels so we could repair the roof which they told me they were paying for. We had to pay out of pocket to have the roof repaired and they have never reimbursed us for that nor have they come back to fix the interior damage to our ceiling.

I was sent the docusign with the "approval" for the money on the roof but never received anything.

I have called and emailed every number I can find with nothing.

You owe me 4400.00 dollars and I want it Uf you are havubg fincial problems have your owner sell his fancy car and do the right thing by the customers.

melissa lynn

846 faith dr

catasauqua pa 18032

[protected]

Please call with the dated you are sending my check. We trusted you to install the solar panel system now for the love of God do the right thing.

I called Pink Energy approximately one and one half months ago about the solar system not switching over to battery during a power outage, Technical people scheduled an appointment to fix system on Oct. 1st, no one showed up on Oct 1 nor did we recieve a call they were coming, we were home and available all that day. I have been calling for the past 2 days and only get a busy signal, either you have only one phone or that phone is inoperable. We overpaid $93,00.00 for this system and expect to be treated as a normal customer would be at any other business we have dealt with. Please fix immediately or remove your system from our home!

We purchased solar panels from Power Solar. When we noticed our bills have increased we contacted Pink Energy to see what the cause was. After a couple of conversations with a couple of representatives they decided we needed more panels to produce the amount of solar energy that we paid for. They would be delivered to us and installed at no cost to us. However now, before we got our panels they shut the doors.

We had the solar panels installed over a year ago and have had nothing but problems. They were supposed to be here for the 4th or 5th time last week but didn't show up. I tried to call but the number has been disconnected. I went online to see if they had another phone number and phone articles stating they have closed their doors and have laid off their employees. I'm filing a complaint with the TN Department of Consumer Affairs, as well.

After a year of installation challenges with Pink Energy, my solar panels were finally installed in 2019. Every six months my solar panels go down and something Hass to be replaced a part. My roof has been leaking since 2019 Pink Energy was finally going to fix the roof, and now I can’t reach anyone all pink. Energy ‘s phone numbers are disconnected. My solar panels are in my backyard underneath my trees. My roof is still leaking into my home and Pink Energy is doing nothing about it. Sindy Mitchell

I just want someone to return my emails and calls.

I have questions and after spending 55k, I should not be neglected.

I have had several visits from Pink Energy's service people, however they seem unqualified and my problems go unresolved.

The company came to replace the faulty Generac parts, however my system reads: ERROR

I am have to make payments of $190.00 per month on something that its working while paying the local utility company $200 each month or more.

22 solar panels my electric bill is still as high as ever.found parts on my deck from the solar panels.not going to pay 52,000 for something that is not going to save me any money and also you said I would receive 2500. Dollars after two weeks of installation and that the electric company would change out my electric box it still has not been replaced.

this caused my sump pump to burn out and over 7 inches of water to accumulate in my inground crawl space in February 2022 as the sump pump discharge line was severed at the solar install line.

them water accumulation due to the destroyed line caused my underhouse heating and cooling ducts to come apart due to the excessive water accumulation in the crawl space

your company said to get estimates and they would take care of it as well as reimburse the initial outlay on my part to temporarily fix the issues at $700.00 approximately for the sump pump and $1100.00 drainage temp fix on the line

the estimates for the sump pump fix and clean up crawl space and treat for mold because the ground became totally saturated due to the severed line

at $3900.00 and $2900.00 for the duct work permanent fix

RECOMMENDED full encapsulation runs between $8500.00-15000.00

plus new duct system at $5000.00

your people finally offered $8400.00 and I said ok in mid June and signed a release at that time that stated the the release was in exchange for the funds

which you have NEVER sent

I was told by your Pinl energy person it would be next day aired within 48 hours of signing the release

then your sedgwick insurance person Mr Dippel said 10 days

It is now late September so really WTF?

this is regarding claim number 4A22051LMM7-0001

I have been far more than reasonable and far more than patient

please let me know what you intend to do Anne Schlegel [protected]

7114 E State Rd 28 Elwood In 46036

solar panels don't work and it's not producing solar to the house also. I contacted pink energy numerous time the past 2 years. They also came out to fix the issues they say we keep having. But even after them coming to repair or change the faulting equipment's, it still doesn't work. And now they saying they no longer warranty Generac parts. But on the contract, it says 5-year warranties for us. But we were told it's a lifetime warranty by their salesperson. Now I'm paying $96,400 for a system that doesn't work.

We had our panels installed in December of 2020. It took months to have the company come out and take a look at our system despite multiple reports that something was wrong. We were repeatedly assured our system was working approximately. Our system has never produced the amount of energy proposed by then Power Home Solar now Pink Energy. We have been treated so poorly throughout this process. Once it became widely known in 2021 that there were issues, only then did they send someone out and it took months. We have been paying our energy bills plus the solar panels. We were provided a partial reimbursement for the time the panels were not producing in 2021, then told we would have to wait until 2022 before we could be reimbursed for the other months. At this point, they hadn’t fixed the panels so I thought this was fair and was assured I would be reimbursed. We began calling in 2022 and were told we would have to wait until 2023. I escalated the issue and instead of being helped, I was accused of attempting to extort money from Pink Energy. They provided me a copy of the report they ran before but now refuse to provide any report. The representative screamed at me that I was reimbursed in July of 2022 then after a ton of arguing on my part, he admitted he was looking at the wrong account. It would be one thing if this company were to make the issues we experienced right but instead they have avoided their responsibility. I cannot recommend doing business with this company. It’s a waste of money and they will not help you when you suffer from their mistakes.

01/11/22 - On this date it was noticed the the installed battery was not functioning. Using the Solar Edge website, it was confirmed that the system had not updated since 01/06/22. The homeowner also checked the outside power inverter and determined that there was no power to the device. A call was placed to PowerHome Solar [protected] at 11:47 AM and after multiple call transfers, a work order was generated by and an appointment was scheduled for 02/03/22 between 02:00 - 06:00 PM. SA#1565740.

02/03/22 - Call received at 09:23 AM from PowerHome Solar [protected] stating that our appointment was cancelled due to inclement weather. We were informed to call and reschedule another appointment. This call was placed and an appointment was scheduled for 02/19/22.

02/19/22 - At approx. 09:30 AM, a crew from PowerHome Solar arrived to check the system. This crew checked the outside inverter and the batteries in the house. The homeowner was advised that the inverter was bad and that one would need to be ordered, as they do no longer stock this item.

02/21/22 - At approx. 12:17 PM, a call was received from PowerHome Solar [protected] to schedule and appointment to repair the system. An appointment was scheduled for 03/22/22, SA#1626641.

03/22/22 - At approx. 01:30 PM, Tech arrived from the Grand Rapids office stating he was here to “check our system”. He was on a call with a SolarEdge technician and went through the inverter and the battery pack. A “blown” fuse was found in the inverter. He stated that he did not have a replacement fuse for the inverter, as they do not stock the item. He also stated that he believed that the inverter was bad. He stated that he was going to order a fuse and a new inverter. The homeowner was present when He contacted his manager about his findings. Before leaving the premises, he stated that he would contact us regarding the repair.

03/28/22 - The homeowner placed a call to the tech for information regarding the repairs. A message was left and a return call was never received.

03/31/22 - A call was placed to PowerHome Solar at 10:45 AM [protected] for information regarding the repairs. The call went like this: a series of hold-transfer-hold-transfer continued until 01:00 PM, when the call was transferred to the sixth person. After relaying all information pertaining to our problem and experience with the crews was explained, an appointment for 04/20/22 between 08:00 - 12:00 was scheduled. SA#1679003.

04/19/22 - A text message was received at 12:27 PM from stating “This is PowerHome Solar. Your service technician should be arriving at your home at 01:30 PM. Please allow for a 15 minute window. Thanks.” At approx. 02:00 PM tech arrived on site stating that they were here to check the system and replace the fuse. When asked about the inverter, he stated that the previous crew did not mention anything about a replacement inverter in his report. The tech checked the inverter and battery, replaced the fuse and when the system was powered on, the fuse blew again. We were assured that an inverter would be ordered within 1-2 days and a repair appointment scheduled promptly thereafter.

At 08:00 PM a text message was received stating “Hello this is PowerHome Solar. I am reaching out in regards to your last service. We’ve been informed by your service technician that additional service is needed for your system to work properly. We do have available appointments starting May 17th from 8am to 12 pm. Please respond to this message. Thanks and have a wonderful day!”

WE ARE LOSING MONEY EVERY DAY THAT OUR SYSTEM IS NOT OPERATIONAL. THIS HAS BEEN GOING ON SINCE JANUARY 11

AND THEY WANT US TO WAIT UNTIL MAY 17TH. THIS IS UNACCEPTABLE