CBScam and Fake ChecksPlatinum ServicesI don't know anything about them and they keep debiting my account. This is a scam and i am trying to get down to the bottom of it.
Platinum Services
Platinum Services review:
I don't know anything about them and they keep debiting my account. This is a scam and i am trying to get down to the bottom of it.
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C
Author of the review
coty smith
Aug 11, 20083:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.
I don't have any of the following questions. All I know is that this company id trying to debit my account and I have not done any business with this company. I have no clue who these people are.
They took $100 dollars out of my account without permission.
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aprillsmith
Augusta, US
1 comments
aprillsmith
of Augusta, US
Jun 25, 20101:22 pm EDT
This also happened to me, but I found a number to contact a representative. [protected]. Unfortunately, I had no help from the customer service department, as they stated I filled out a two-page application for their services, which I did not! They did cancel my membership, but were unable to refund my money ($99.95). The representative did tell me that if I cancel it through my bank the money will be refunded. I had already started that process.
It would be advisable to cancel your membership through their customer service department, as to not incur any other charges. But to refund your money, go through your bank.
Good luck!
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Angry Consumer38
US
1 comments
Angry Consumer38
of US
Jun 30, 20109:01 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I want my stolen money returned! This company has deceptive business practices!
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C Baglin
Maryville, US
1 comments
C Baglin
of Maryville, US
Jul 10, 20109:36 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Was charged 99.95 without authorization on my bank account
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pgilleo60
Wakefield, US
1 comments
pgilleo60
of Wakefield, US
Jul 23, 20108:51 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
these people need 2 be stopped...they debited 99.95 from my acct as well...SCAM...fraud is a federal offense
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ANGRYWOMAN1
Saint Martinville, US
1 comments
ANGRYWOMAN1
of Saint Martinville, US
Jul 23, 201010:12 am EDT
THIS DONT MAKE NO DAM SINCE... THESE MOTHER [censor]ERS DEBITED MY [censor]IN ACCOUNT FOR 99.95... IM ON DA PHONE WIT MY BANK NOW... CRYIN I HAD A [censor] BILL TO BE PAID BEFORE 4 O'CLOCK THIS AFTERNOON... I WILL GET MY [censor]IN MONEY BACK!
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ds92789
Lebanon, US
1 comments
ds92789
of Lebanon, US
Aug 07, 201010:24 am EDT
i had the same thing happen i called them and tried to be nice with them and when they started getting rude with me i started using more colorful words and then they hung up so i called back and still the same thing so i called my bank and had them put a stop pay on my account and that worked so try having your bank put a stop pay on it before it clears
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Gemini1980
Visalia, US
1 comments
Gemini1980
of Visalia, US
Aug 11, 201010:33 am EDT
Same thing happend to me but it was $99.95 plus $14.00 but add overdraft charges with all this, I am frustrated with this company to no end. Then get an email back states only this, "Your account was cancelled as of mm/dd/yy. No refunds on this account .?" Retarted if you ask me.
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BeCrazzey
Yonkers, US
2 comments
BeCrazzey
of Yonkers, US
Aug 20, 20103:41 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
THERE IS A STINK [censor] WITH AN ATTITUDE NAMED STACY WHO WORKS FOR THEM, SHE LIKES TO HANG UP WHEN THE GOING GETS ROUGH AND SHE CANT ANSWER YOUR QUESTIONS...
ASK FOR HER EVERYDAY AND HARASS THE [censor] OUT OF HER GHETTO [censor]
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marthamccraney
Omaha, US
1 comments
marthamccraney
of Omaha, US
Aug 29, 20106:06 am EDT
please do NOT charge/withdraw any more monies from my acct.
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mookie987654
Bishop's Falls, CA
2 comments
mookie987654
of Bishop's Falls, CA
Aug 29, 20107:27 am EDT
This doesn't even make sense. Tell what happened, and maybe someone will believe you.
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how555
Danville, US
1 comments
how555
of Danville, US
Aug 30, 20108:56 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Has any one had success on getting a refund. Please e-mail me @ hwilliams555@yahoo.com Also if you have any contact information please send.
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Diane Warrren
Lowell, US
1 comments
Diane Warrren
of Lowell, US
Aug 30, 20109:11 am EDT
I did not give the authorization to take money out of my bank acccount when there was no money in there to begin with I want the $49.99 put back so that I can clear up my account. I will file charges if not put back A.S.A.P. This is fair warning. I have to pay the $49.99 plus a $35.00 overdraft fee that I will let my attorney know of all of these complaints agaist you and we will sue I am not playing around I am serious you had no right to do this. Diane Warren
111 Hildreth St Apt 310
Lowell Mass. 01850
Checking account number
[protected]
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phonecall
Mars, US
1 comments
phonecall
of Mars, US
Aug 30, 20109:37 am EDT
I Hate to say it but I am glad that others are also having problems becasue I did not know what to do.
Again I checked my account today and say that $99.95 was missing and could not figure out whyI was missing money.
I have been trying to call them all morning and the phone simply disconnects on my.
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Jeff Money
Gramercy, US
1 comments
Jeff Money
of Gramercy, US
Sep 03, 201011:39 pm EDT
On 9/3/2010 Platinum Services took 99.95 off of my bank card. I dont know what this is or who this is. They took the money for my car note. Now I am short on my car note . I need my money. This is sad that this has been going on for so long. This [censor] needs to stop!
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platinum services scam
saras, US
1 complaint
7 comments
platinum services scam
of saras, US
Sep 25, 20107:09 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
@ Stealth Pilot,
Thanks for your input Stealth but in my case (as well as others, I'm sure) you are incorrect. I don't need a loan. I don't need an advance. I have, thank God, a favorable bank account as I am retired. I noticed the "Electronic Check" had an address that I hadn't lived at for more than 8 months. When making my inquiry to Manilla they said I had applied in the last 60 days. If that was true they would have my current address, correct? Why would I apply for a loan and give old contact information? That would not make sense. This "company" is tapping accounts using information they should NOT have.
With that said, I have a number for "Rain" here in the United States: [protected]. She hangs up on you but call back as her voice mail says, "I'm either assisting other clients or away from my desk." According to her she's there to assist. Hold her to it :)
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lazare adriane
Shreveport, US
1 comments
lazare adriane
of Shreveport, US
Nov 19, 20103:13 pm EST
i dont know what this is and why they are taking money from my account that i dont have to pay them
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Lisa Hernandez
Garland, US
1 comments
Lisa Hernandez
of Garland, US
Nov 26, 20103:44 pm EST
Platinum Services debited my account $95.95. The first time I called the guy hung up on me. the second time I called a lady told me I had subscribed to a service that allowed me $2500 free "online" shopping and gave me 7 days to cancel or I would be charged a service fee of $95.95, she then told me that she would forward me the email that I "supposedly" had received from them. I still havent received her email. I never subscibed to any online shopping, never received an email telling me I had to cancel within 7 days, and did not authorize them to debit my account $95.95.
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Michael Patton
England, US
2 comments
Michael Patton
of England, US
Dec 04, 20109:08 pm EST
These people have every right to be angry, upset, flamming mad. We were also victims of these companies. This is our money and we all should rally together to put a stop to these so called "companies"
any wishing to contact me in the hopes of doing something about this fraud then call me, eight 7 zero-seven 9 four-three two four 8
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ebonysykes
21239, US
1 comments
ebonysykes
of 21239, US
Dec 06, 20104:49 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
I was a victim as well from this fradulent company. I did not receive anything but they debited my card for 99.95. I just want my money back and I pray that these people will be punished for what they have done. I think it is wrong for these companies to get you information and use it for their good. I did not request a line of credit and you can't get cash with it. Please some one help to put a stop to this nonsense.
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ANGREE PERSON
MISSION, US
1 comments
ANGREE PERSON
of MISSION, US
Dec 07, 20103:42 pm EST
THEY STEAL MONEY FROM YOUR ACCOUNTS, THEY HAVE STOLE 125 DOLLARS FROM MY ACCOUNT SO FAR, THEY CONTINUE DOING SO UNTIL YOU PUT A STOP TO YOUR ACOOUNT.
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david rehm
Lansing, US
1 comments
david rehm
of Lansing, US
Dec 29, 20103:38 pm EST
my name is david rehm and i was depited 99.95 from my acount i want my money back my ban k is helping me can you platnium services i contacted them and they said i didnt cancell in time to get refund this is a scam
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debbi wtf
Meriden, US
1 comments
debbi wtf
of Meriden, US
Jan 10, 20114:35 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
this is madness I too have had money deducted from my account I say we all rally together and do something about these thieves who prey on the good people of society who are trying to do the right thing its crazy to me that they offer a solution to a temporary problem such has payroll advance only to get your information and abuse it it has to stop and it has to stop now!
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Jimmy Schoubroek
Houston, US
1 comments
Jimmy Schoubroek
of Houston, US
Jan 30, 20116:20 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
They withdrew money from my account without my permission
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intrepix
Victoria, CA
8 comments
intrepix
of Victoria, CA
Jan 30, 20116:54 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
Never provide banking or credit card information to any business or internet service unless you know they require it for monthly billing. If you don't want monthly billing, do NOT provide any banking or credit card information. You can stop these kind of payments or billing by contacting your banking or credit card institution and close your account or cancel your credit card and opening or requesting a new one. If you choose to do that, shop around first as you may find a much better interest rate or bank that will give you more for less. I have a credit card that I now pay 6 percent maximum on any balance. This is not an error, it is six percent but you have to negotiate or walk away when it comes to banks and credit card providers.
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Khanson1165
Hixton, US
1 comments
Khanson1165
of Hixton, US
Feb 15, 20113:42 pm EST
Did any of you have someone from Patinum Services come right to you home? Our daughter told us yesterday that someone from Platinum Services had come and wanted to talk to us, he was asking her all kinds of questions like is that your mom and dad's camper, does she live here with us, etc. She kept her answers very short and asked him for a card but he didn't give her one, said he would be back today to talk with us. I don't like this!
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devildoggysmom
elma, US
1 comments
devildoggysmom
of elma, US
Mar 25, 20118:46 pm EDT
accessed my bank account, without my knowledge of even who they are.
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Reesea
US
1 comments
Reesea
of US
Mar 31, 20116:51 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
This company had someone call me stating that i need to sign papers to appear in court if i didnt pay them what was owed for a debt from 2007. They had old information and when i told them their info was incorrect they put me through to their "fraud department" where the gentleman began to yell and rudely accuse me of taking money and not paying my debt. I hung up and reported it to the authority. They assured me there were no civil suits pending and I did not need to report to court. They also stated not to divulge any additional personal info to the group if they called back. She stated that it was a scam and they had many reports from this group.
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wyonia hinton
Chester, US
1 comments
wyonia hinton
of Chester, US
Jun 22, 20164:01 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
THESE PEOPLE WHOM THEY ARE TAPED INTO MY CHECKING ACCOUNT UNATHORIZED AND WITHDREW 99.95 OUT OF MY ACCOUNT. I DID NOT HAVE THE FUNDS IN THE ACCOUNT..HOWEVER MY BANK PAID THE AMOUNT AND CHARGED ME 30.00 IN OVERDRAFT FEES. NOW I'M HAVING TO PAY THE 99.95 PLUS 30.00. THESE PEOPLE NEED TO BE STOPPED. I WOULD LIKE TO KNOW WHO THEY ARE SO THAT I CAN FILE SUIT AGAINST THEM. THANK YOU
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bffloblls21
katy, US
1 comments
bffloblls21
of katy, US
Jun 22, 20164:01 am EDT
you can file a dispute thru your bank. there should be a phone number for them next to there name on your bank statement. i have also been charged 99.95 i will be calling them and also calling my bank.
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trish8604
Etters, US
2 comments
trish8604
of Etters, US
Jun 22, 20164:01 am EDT
This company took $149.95 out of my bank account that i did not authorize! I have no idea how they would have gotten my bank information.
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kim nanthavong
springfiled, US
1 comments
kim nanthavong
of springfiled, US
Jun 22, 20164:01 am EDT
I don't know anything about single platinum services . they just take out the money from my checking account without my approve. the amount is $ 99.95 . I'am unemployment i stuggle pay my bill. i dont need some company take money that i did not authorized . i want my money back.
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Jmash
Allen, US
1 comments
Jmash
of Allen, US
Jul 18, 20162:05 am EDT
This company took $99.95 from my checking account and without authorization. Therefore my account is going to be charged for overdraft fees that would not have occurred. This company and their affiliate "PLatinum Services" need to be banned from drafting moneys from checking accounts without first mailing ( not e-mail ) the customer first that this is going to take place. I am very upset and I am concidering filing a fraud complaint with the BBB.
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esteward
Minneapolis, US
3 comments
esteward
of Minneapolis, US
Jul 18, 20162:05 am EDT
I was scammed just like everyone on this complaint site and I called they and they also told me that they would not refund my money. I suggest anyone that has been scammed by these people to do what I did and contact your bank and put in a fraud claim. If these debits were not authorized then believe me your bank can get your money back by sumitting a claim against them. Filing a fraud claim can also help get rid of the overdraft fees you received. If at all possible we need to do something about these people to prevent them from doing this to others.
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connie4610
San Diego, US
1 complaint
2 comments
connie4610
of San Diego, US
Aug 08, 20166:49 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Really, most idiot webthieves are little more talented and I'm sure this f*&^ers don't really want to be incarcerated.It's no fun.Imagine, getting caught for ripping folks off that you know can't afford it-but hey, what do they care?They see it as a victimless crime, right? Wrong. Now you, Platinum Services, will be the victim.And ya better have good people skills, sometimes certain people you end up meeting aren't talkers nor B.Sers. nor appectiate [censored]ERS.And they have no where to go for a long time.
Trulely, I will pray for you, ###s, bcuz you need it. Quit the crap, give us back our money, and face the punishment God will dole out-that will be better than whant man can dole out.And ya know it.And try to grow a few, and find something else to do.O
kay? Think of your future lad, do you really want have to worry about taking a shower?
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SaraShell
Nixa, US
1 comments
SaraShell
of Nixa, US
Aug 10, 20163:08 am EDT
I have a debit to my old checking account for $99.95 of which I knew nothing about until the end of last week when I happened to check my old bank account online. I have never heard of this business and have not authorized this payment or signed up for any membership, so how and why they were able to charge my account, is questionable to me. I looked up an e-mail on them and requested a refund and they e-mailed back saying "my membership" has been canceled but no refund will be given. I never signed up for any membership in the first place though so a refund IS due as this is an unauthorized charge. The e-mail address was service@memberservicesusa.com.
They took $100 dollars out of my account without permission.
This also happened to me, but I found a number to contact a representative. [protected]. Unfortunately, I had no help from the customer service department, as they stated I filled out a two-page application for their services, which I did not! They did cancel my membership, but were unable to refund my money ($99.95). The representative did tell me that if I cancel it through my bank the money will be refunded. I had already started that process.
It would be advisable to cancel your membership through their customer service department, as to not incur any other charges. But to refund your money, go through your bank.
Good luck!
I want my stolen money returned! This company has deceptive business practices!
Was charged 99.95 without authorization on my bank account
these people need 2 be stopped...they debited 99.95 from my acct as well...SCAM...fraud is a federal offense
THIS DONT MAKE NO DAM SINCE... THESE MOTHER [censor]ERS DEBITED MY [censor]IN ACCOUNT FOR 99.95... IM ON DA PHONE WIT MY BANK NOW... CRYIN I HAD A [censor] BILL TO BE PAID BEFORE 4 O'CLOCK THIS AFTERNOON... I WILL GET MY [censor]IN MONEY BACK!
i had the same thing happen i called them and tried to be nice with them and when they started getting rude with me i started using more colorful words and then they hung up so i called back and still the same thing so i called my bank and had them put a stop pay on my account and that worked so try having your bank put a stop pay on it before it clears
Same thing happend to me but it was $99.95 plus $14.00 but add overdraft charges with all this, I am frustrated with this company to no end. Then get an email back states only this, "Your account was cancelled as of mm/dd/yy. No refunds on this account .?" Retarted if you ask me.
THERE IS A STINK [censor] WITH AN ATTITUDE NAMED STACY WHO WORKS FOR THEM, SHE LIKES TO HANG UP WHEN THE GOING GETS ROUGH AND SHE CANT ANSWER YOUR QUESTIONS...
ASK FOR HER EVERYDAY AND HARASS THE [censor] OUT OF HER GHETTO [censor]
please do NOT charge/withdraw any more monies from my acct.
This doesn't even make sense. Tell what happened, and maybe someone will believe you.
Has any one had success on getting a refund. Please e-mail me @ hwilliams555@yahoo.com Also if you have any contact information please send.
I did not give the authorization to take money out of my bank acccount when there was no money in there to begin with I want the $49.99 put back so that I can clear up my account. I will file charges if not put back A.S.A.P. This is fair warning. I have to pay the $49.99 plus a $35.00 overdraft fee that I will let my attorney know of all of these complaints agaist you and we will sue I am not playing around I am serious you had no right to do this. Diane Warren
111 Hildreth St Apt 310
Lowell Mass. 01850
Checking account number
[protected]
I Hate to say it but I am glad that others are also having problems becasue I did not know what to do.
Again I checked my account today and say that $99.95 was missing and could not figure out whyI was missing money.
I have been trying to call them all morning and the phone simply disconnects on my.
On 9/3/2010 Platinum Services took 99.95 off of my bank card. I dont know what this is or who this is. They took the money for my car note. Now I am short on my car note . I need my money. This is sad that this has been going on for so long. This [censor] needs to stop!
@ Stealth Pilot,
Thanks for your input Stealth but in my case (as well as others, I'm sure) you are incorrect. I don't need a loan. I don't need an advance. I have, thank God, a favorable bank account as I am retired. I noticed the "Electronic Check" had an address that I hadn't lived at for more than 8 months. When making my inquiry to Manilla they said I had applied in the last 60 days. If that was true they would have my current address, correct? Why would I apply for a loan and give old contact information? That would not make sense. This "company" is tapping accounts using information they should NOT have.
With that said, I have a number for "Rain" here in the United States: [protected]. She hangs up on you but call back as her voice mail says, "I'm either assisting other clients or away from my desk." According to her she's there to assist. Hold her to it :)
i dont know what this is and why they are taking money from my account that i dont have to pay them
Platinum Services debited my account $95.95. The first time I called the guy hung up on me. the second time I called a lady told me I had subscribed to a service that allowed me $2500 free "online" shopping and gave me 7 days to cancel or I would be charged a service fee of $95.95, she then told me that she would forward me the email that I "supposedly" had received from them. I still havent received her email. I never subscibed to any online shopping, never received an email telling me I had to cancel within 7 days, and did not authorize them to debit my account $95.95.
These people have every right to be angry, upset, flamming mad. We were also victims of these companies. This is our money and we all should rally together to put a stop to these so called "companies"
any wishing to contact me in the hopes of doing something about this fraud then call me, eight 7 zero-seven 9 four-three two four 8
I was a victim as well from this fradulent company. I did not receive anything but they debited my card for 99.95. I just want my money back and I pray that these people will be punished for what they have done. I think it is wrong for these companies to get you information and use it for their good. I did not request a line of credit and you can't get cash with it. Please some one help to put a stop to this nonsense.
THEY STEAL MONEY FROM YOUR ACCOUNTS, THEY HAVE STOLE 125 DOLLARS FROM MY ACCOUNT SO FAR, THEY CONTINUE DOING SO UNTIL YOU PUT A STOP TO YOUR ACOOUNT.
my name is david rehm and i was depited 99.95 from my acount i want my money back my ban k is helping me can you platnium services i contacted them and they said i didnt cancell in time to get refund this is a scam
this is madness I too have had money deducted from my account I say we all rally together and do something about these thieves who prey on the good people of society who are trying to do the right thing its crazy to me that they offer a solution to a temporary problem such has payroll advance only to get your information and abuse it it has to stop and it has to stop now!
They withdrew money from my account without my permission
Never provide banking or credit card information to any business or internet service unless you know they require it for monthly billing. If you don't want monthly billing, do NOT provide any banking or credit card information. You can stop these kind of payments or billing by contacting your banking or credit card institution and close your account or cancel your credit card and opening or requesting a new one. If you choose to do that, shop around first as you may find a much better interest rate or bank that will give you more for less. I have a credit card that I now pay 6 percent maximum on any balance. This is not an error, it is six percent but you have to negotiate or walk away when it comes to banks and credit card providers.
Did any of you have someone from Patinum Services come right to you home? Our daughter told us yesterday that someone from Platinum Services had come and wanted to talk to us, he was asking her all kinds of questions like is that your mom and dad's camper, does she live here with us, etc. She kept her answers very short and asked him for a card but he didn't give her one, said he would be back today to talk with us. I don't like this!
accessed my bank account, without my knowledge of even who they are.
This company had someone call me stating that i need to sign papers to appear in court if i didnt pay them what was owed for a debt from 2007. They had old information and when i told them their info was incorrect they put me through to their "fraud department" where the gentleman began to yell and rudely accuse me of taking money and not paying my debt. I hung up and reported it to the authority. They assured me there were no civil suits pending and I did not need to report to court. They also stated not to divulge any additional personal info to the group if they called back. She stated that it was a scam and they had many reports from this group.
THESE PEOPLE WHOM THEY ARE TAPED INTO MY CHECKING ACCOUNT UNATHORIZED AND WITHDREW 99.95 OUT OF MY ACCOUNT. I DID NOT HAVE THE FUNDS IN THE ACCOUNT..HOWEVER MY BANK PAID THE AMOUNT AND CHARGED ME 30.00 IN OVERDRAFT FEES. NOW I'M HAVING TO PAY THE 99.95 PLUS 30.00. THESE PEOPLE NEED TO BE STOPPED. I WOULD LIKE TO KNOW WHO THEY ARE SO THAT I CAN FILE SUIT AGAINST THEM. THANK YOU
you can file a dispute thru your bank. there should be a phone number for them next to there name on your bank statement. i have also been charged 99.95 i will be calling them and also calling my bank.
This company took $149.95 out of my bank account that i did not authorize! I have no idea how they would have gotten my bank information.
I don't know anything about single platinum services . they just take out the money from my checking account without my approve. the amount is $ 99.95 . I'am unemployment i stuggle pay my bill. i dont need some company take money that i did not authorized . i want my money back.
This company took $99.95 from my checking account and without authorization. Therefore my account is going to be charged for overdraft fees that would not have occurred. This company and their affiliate "PLatinum Services" need to be banned from drafting moneys from checking accounts without first mailing ( not e-mail ) the customer first that this is going to take place. I am very upset and I am concidering filing a fraud complaint with the BBB.
I was scammed just like everyone on this complaint site and I called they and they also told me that they would not refund my money. I suggest anyone that has been scammed by these people to do what I did and contact your bank and put in a fraud claim. If these debits were not authorized then believe me your bank can get your money back by sumitting a claim against them. Filing a fraud claim can also help get rid of the overdraft fees you received. If at all possible we need to do something about these people to prevent them from doing this to others.
Really, most idiot webthieves are little more talented and I'm sure this f*&^ers don't really want to be incarcerated.It's no fun.Imagine, getting caught for ripping folks off that you know can't afford it-but hey, what do they care?They see it as a victimless crime, right? Wrong. Now you, Platinum Services, will be the victim.And ya better have good people skills, sometimes certain people you end up meeting aren't talkers nor B.Sers. nor appectiate [censored]ERS.And they have no where to go for a long time.
Trulely, I will pray for you, ###s, bcuz you need it. Quit the crap, give us back our money, and face the punishment God will dole out-that will be better than whant man can dole out.And ya know it.And try to grow a few, and find something else to do.O
kay? Think of your future lad, do you really want have to worry about taking a shower?
I have a debit to my old checking account for $99.95 of which I knew nothing about until the end of last week when I happened to check my old bank account online. I have never heard of this business and have not authorized this payment or signed up for any membership, so how and why they were able to charge my account, is questionable to me. I looked up an e-mail on them and requested a refund and they e-mailed back saying "my membership" has been canceled but no refund will be given. I never signed up for any membership in the first place though so a refund IS due as this is an unauthorized charge. The e-mail address was service@memberservicesusa.com.