Platinum Services review: Unauthorized ded. 128

Good News! I filed a complaint and I got a hold of the company and they have a real number. Consumerbill.com is not the company to blame. They are the billing department for this "unidentifiable company" I talked to the REAL COMPANY I was told they are going to put the money back in my account within 2-3 business days. I will provide ALL OF YOU with the REAL number when they credit my account. Because of so many people being affected I'm afraid if I give the number out and everyone will start calling and they may change the number and I will not be able to check the status of my refund. The person who is responsible for the charges calls his company "Customer Service", and the contact name is "Mr Moneymaker" in Sparks, NV. I will check this message board on Friday and let everyone the status.

I advise ALL to put a lost and stolen check hold on your account. If you have been hit with the $49.95, two weeks later you will get the $39.95 and then I think it is either $29.95 or $19.95...I also have been seeing people being charged the $79.95...I have WellsFargo and I still can use my account but I can't use any checks right now until I take the hold off.

Oh! Another good advice is not to apply for payday loans online. That's how this company is getting our bank information. They might have software that is load on these different payday loan sites and that's how they get your info and sad to say, your SSN is also attached. When I called the actually company, they had my SSN, my phone number, and address. I asked them to delete all my information after my money is put back in my account. If you really need a loan, find a location near your house, like a check cashing place.

i feel for all you people because i totally felt the same way you do right now. but after finding out who this company is, what they have done is totally leagal. the way i got mixed up with them is i applied for a payday advance online and i didn't read all the small print before i clicked submit sending my online application on. buried within the many, many paragraphs of terms and conditions it states that you agree to have them withdraw this money not once but twice. once for a deal called medilife services and another for government grant services. it's low down and sneaky but it's leagal the way they do it. but don't bother your bank with stopping payment and reporting it as fraud. just get a hold of the company and tell them to cancel any and all accounts and services with your name on it. contact the live chat at consumberbill.com and then they will cancel and resend you your money back after serveral weeks. i'm still waiting for my check and it's been 5 weeks now. it may never come who knows...

I see that I'm not the only one who has been robbed by this company. I 've tried reaching Platinum Members to discuss this problem, only to be disappointed. They never answer the phone.

I too was hit with these people depositing a check into my husband and I joint account. It pulled old information as well. I called a 877 number, was put on hold and then told no one was available and the phone hung up. I then tried to reach someone via chat but was instructed that they were only taking messages. I contacted my bank and they're investigating this. It will take 10 days they told me. And for right now we're out of 49.95 out our account. The bank also told us to change our account number so these people won't have access to our account anymore. I'm immediately withdrawing everything until this gets settled and we are able to change our account number. I wondered how they got our account number, and then realize they must have gotten it when we entered in our information to get an online loan. I hate that this happened to us but it's definately a lesson learned. I sure hope some federal investigation is being done to prevent this from happening to anyone else. I'm sure going to spread the word anyway I can.

This company withdrew money from my account and I have no clue who they are I have been trying to contact them for the last several hours and each time I get close to having reached a representative they tell me that they are unavailable and hang up on me. I have also been waiting on the online live chat for about an hour and it keeps telling me to wait for a represetative one will be with me shortly, but nothing is happening. I have to close my account in order to file a fraud against this company.

I also had 49.95 removed from my account withot my permission. I had to replace the money out of grocery money for my children or else my rent check would have bounced. How can this company be stopped? Will they be able to remove any more funds from my account. The bank is investigating this matter right now.

I also had this withdrawn from my account. My bank informed me that payday loan services have a very tiny clause on the application that you agree to disclose this information to other parties.
I read that damned application three times and, there wasn't anything on that that I saw.
###

I too am a victim of this company. I called and waited and was disconnected. What can be done?

AHHHHHHHHHHHHHHHHHH These muther ###ers I was checking my direct deposite this morning from work and noticed it was 50 dollars plus 35 over draft fee due to my money not in there just yet and I dont know who they are! What the hell do I do. I punched in their name that was from my online banking and they do not answer of course. UHFGHGHHGHGhHG!
If any one has info on this can you give me a buzz. Natasha [protected]

Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Miranda'

Your Issue ID for this chat is LTK146026410474X

Miranda: Hello, how may I help you?
Brian : $49.95 was taken out of my checking account unauthorized! I have contacted my banks Forgery department and they have instructed me to close my account. Please issue me a refund!
Brian: Good morning
Brian: Miranda
Miranda: Did you recently apply for a cash advance or payday loan?
Brian: no
Brian: I was looking it over
Brian: but did not like the terms!
Miranda: Please give me a few minutes to locate an account in the billing database so that I may further assist you.
Brian: Thank you Miranda
Brian: I appreciate your help!
Miranda: Is this info correct:
Miranda: Address 1: xxxxxxx
Miranda: Address 2:
Miranda: City: xxxxxxxxxxxxxx
Miranda: State: xx
Miranda: Zip: xxxxxx
Miranda: Country: USA
Miranda: Phone: xxxxxxxx
Miranda: Email:xxxxxxxxxxxxxx
Miranda: Thank you, one moment please.
Miranda: I show that you have an open account with Platinum Membership. You were automatically enrolled when you submitted an application for the loan.
Miranda: Platinum Membership was offered as a 3 day free trial, and if not cancelled - an enrollment fee for $49.95 would be applied to the bank account information provided at this time of your application.
Miranda: Platinum Membership Includes:
Miranda: * Voicemail and Long Distance service at a rate of $.039 per minute. Service can be accessed from Home, Office, Cell or on the road. Members can choose to provide friends and family a local or a personal 800# to reach them. Service also includes: Follow-Me service. Conference Calling, Call Screening, Call Transfer, Promotional Concierge services and much More!
Miranda: * Guaranteed issued store value Visa card for Member
Miranda: * One free credit report from each of the three major credit bureaus each year.
Miranda: * Members automatically become an Affiliate of our company allowing them to make money by referring individuals to this program (all details will be included with your membership package).
Miranda: * Access to Cash Advance
Miranda:
Miranda: Platinum Membership Also Includes:
Miranda: * Access to $7, 500 Interest Free Line of Credit for Brand New, Brand Name Plasma TV's and other High End electronics. (down payments may be required).
Miranda: * Members automatically qualify for an opportunity to receive a Platinum Visa card with credit limits up to $10, 000
Miranda: * Free Cell phone (with a new two year service agreement with Sprint, OAC)
Miranda: * PLUS over 100 additional benefits
Miranda: * Two Free Airline Tickets with Resort Stay throughout Mexico and U.S.
Brian: No thank you
Brian: Refund please
Miranda: Per your request the account has been cancelled and a refund will be available once the charge posts as collected to our billing database. You will receive your refund for $49.95 in the form of a check in about 30-45 business days or less, to the address you have confirmed. If you need to check the status of your refund check or if for any reason you have not received it, please come back to www.consumerbill.com or call us at 1.888.267.2169 Monday-Friday 8am-5pm Pacific Standard Time. You can have a copy of this chat printed or emailed for your records by selecting one of the boxes contained on this chat box.
Miranda: I cancelled the account in the database, however I would suggest coming back in the next couple of days to make sure that no new accounts show up as I can only cancel what I see.
Brian: Thank you Miranda
Brian: Can I tell you something
Brian: ?
Brian: hello Miranda
Miranda: Is there anything else I can assist you with today?
Brian: Can I tell you something honestly?
Brian: Why does this company trick people or defraud them?
Brian: Not you Miranda, but the software!
Miranda: People do not read the terms and conditions of the programs for which they apply.
Brian: I went to the Better Business Bureau website & filed a complaint. My next course of action was to send the info to my bank which spoke with the FBI. This is a serious crime! My bank is aware of your company and have taken swift action.
Miranda: The info for these services was provided in black and white
Brian: I appreciate your professionalism
Miranda: I am definetely sympathetic to people and the frustration that can come from this
Brian: but the company is committing a crime
Miranda: but it is the consumer's responsibility to understand
Brian: not you of course
Miranda: the information provided to them
Miranda: especially when personal and banking info is involved.
Miranda: At the end of the day, I am a consumer too.
Brian: I was actually contacted by law enfircement
Miranda: http://www.onlineloanterms.com/
Brian: My bank WaMu is taking this matter very seriously
Miranda: That link is provided to everyone that applies.
Miranda: Okay.
Miranda: Is there anything else I can assist you with today?
Brian: Thank you Miranda
Miranda: You're welcome, I hope that you have a nice weekend. Goodbye.
Chat session has been terminated by the site operator.

I just got out of a live chat with Mary and told her about the $49.95 deducted from my checking account today. She tried to explain to me that I agreed to this by applying for a loan or whatever it was that I applied for. I told her I wanted a refund of the $49.95 and not to take anymore money from my account. She said that my membership is cancelled and that I should get a check in 30-40 days in the mail. She gave me a cancellation number. I advise all of you to use the live chat to get this matter taken care of. You may have to wait about a half an hour for someone to log on but at least I got a response from them. I better not get anymore money taken out of my account. I will notify my bank to make sure this does not happen again. Also I called the credit bureau to check my SSN and she said that they did not even have my number on file to be used in this way. What a scam! Good luck everyone.

i applied for a few payday advance loans, and during the online applications i turned down some prepaid credit card offers, and now charges right and left are appearing on my banking statement from "Fortress Secured Inc" and "Edebitpay" (prepaid credit cards?)...i never agreed to apply for these prepaid credit cards or membership charges...i'm calling my bank to dispute these charges, and to report these companies for fraudulent charges!

money was taken from my account that i have any knowledge at all about and im pissed.Im barely getting buy and now some dumb ### took it upon themselves to ### with my account ...

I want my money back. How do you guys get the right to take out $49.95. You are crazy for doing this to me I will also take this as far as I can. And say away from calls from Direct TV. I remember them calling me for cable and I wanted to try it out . I can't believe this sh**! I want my money back!

I too was hit by this company. I have no idea who they are or when I even spoke to them. 49.94 was taken from my account. When I contacted my bank regarding I asked for a copy of the check that was sent it has a fictious number on the back! I called and it answered as a fax number! I am also asking my bank to put a block on this company.

Anyone pursing a class action suit, count me in. I can be reached at mhshruby@hotmail.com.

HI, MY NAME IS CHUCK AND I ALSO HAD MONEY TAKEN FROM THEM, WITHOUT MY PERMISSION, I AM GOING TO FILE A CLASS ACTION LAWSUIT, ANYONE WHO WOULD LIKE TO BE INVOLVED AND ADDED SHOULD CONTACT ME AT ! iceman058@comcast.net I REFUSE TO ALLOW THIS TO CONTINUE! HAVE A NICE DAY AND LETS GET THEM!

I WAS GOTTEN THE SAME WAY WITH THE49.95 WAS TAKEN OUT OF MY ACCOUNT WITHOUT MY PERMISSION AND I WAS TO RECIEVE A REFUND FOR THE FUNDS THAT WAS TAKEN AND I TOLD THEM TO CANCELL THE ACCOUNT WITH THEM BUT IT DIDNT SEEM TO HAPPEN CAUSE THIS IS LIKE THE THIRD TIME .

DO NOT USEL IVE CHAT! whatever you do, the fbi and state attorney generalfor ncsay that is a way for them to get more of your info...note, all the info you have to eneter just to use it.

I Have no idea who these people are but they need to be stopped. They drafted $49.95 out of my joint account with my fiance' with an old address on the check how the hell did they get our bank information?

Hello All,
I was scammed also. I contacted the BBB in Nevada but because they are not affiliated with the BBB then they can't force them to respond. The BBB gave me a number to call in the State of Nevada. It is the Nevada Department of Consumber Affairs [protected]) and they can put a stop to this company. I talked to Mike Hasltine and he said go to www.fyiconsumer.org and click on forms, and then complaint forms, and then the Reno Nevada address. The company real name is "Customer Service Inc" and the consumberbill.com is not to blame. The consumberbill.com is their billing department. I was advised to print the complaints that are listed on the internet as well as any information regarding to your issue. If you want to talk to the correct person call [protected] which is the real phone number and then also file a claime with the above address and BBB. The BBB said they have 148 complaints about this customer but contact the Nevada Consumer Affairs to put at stop to this company. Mike told me this company has to make the terms and conditions readable and noticable and they can not go in your bank account by hacking this information from the Payday loan website. I received a copy of the terms and conditions. It says they will debit your bank account for the monthly dues of only Seventeen dollars and Ninety Five cents and a one time enrollment fee of only Forty Nine dollars and Ninety Five cents after the 7 day trial period. Remember this is a risk free offer and for your convenience, you can contact us via phone or chat at our customer service site of www.consumerbill.com within the first 7 days to cancel, and you will not be charged/debited the monthly fee. However, if we accidently missed the terms and conditions, they are taking the $49.95 before the 7 day trial so they are breaching their terms and this is unautorized. We have a case. Please take immediate actions because per the email they sent me today, after the $49.95 and the $39.95, they would charge either $16.95 for one and month $17.95 for the other.

this is a scamming company. i applied for 3 payday advances from several companies and checked off on the applications i did not want these services. now i have been charged twice for $49.95 from this company and another one as well. i called both companies to dispute the charges. i also called security/theft services with my bank to report them both. wells fargo will press criminal charges on them. i'm also having to close my checking account that they debited these check charges from. there all a lot of scams with these companies. i will never apply for another payday loan advances ever again because of this mess!

I was ripped off today.

those b s! they got me to! im overdrawn $233.00 in my checking, my payroll check was deducted for being overdrawn, i worked for nothing! overdraw fees are still adding until i pay. suggesting; close your account!

these sorry ### got me too! unfortunetly it didnt overdraw my account, but it took from my bill money and i'm freak'n beyond pissed. they have poor customer service. i was caller # 19. it didnt take them 30-45 days to get my money. i refuse to make my bills wait for them. we all need to contact the better business bureau and file a complaint as well as filing a complaint with our bank. lets all do everything possible to get our money back and put this illegal company out of business for good...good luck to every one

Check this out! I'm on disability and on 9/29/08 and 10/17/08, the same platinum fortress secured, inc ; has taken 49.95 out of my checking account. They think they are hid, but they need to know that they are sadly mistaken. Platinum fortress secured inc., you will be caught and prosecuted and you will pay everyone back their money whom you've stolen from. Including myself.

When I checked by bank account I found that Platinum Fortress Secured Inc had also hit my acct for 49.95 on 10/16/2008.

this is not the only complaint site for this scam, of course i too was hit for 49.95 then 39.95 i am also on disability i also applied for a payday loan i by all means did not want to spend money when i was looking to borrow. i finally got a live chat person that claimed the account was canceled refund will be sent however i think different oh yes they sent bogus checks threw my acct 37999 and 37001 which my check numbers run 2075 and so on the live chat person was rude sd i agreed to the terms oh bull there was interest in their service oh reading here on this site i see they offer identity theft well that service they offer needs to be used on them... good luck everyone
oh sit about 30 min and u will get a live chat person we must not give up till we get them

I had the same thing here. I went to my bank and they reversed the charges. I was told if it happens again let them know so that it can reversed

My name is Kathleen Smilie and They stole money from my account also. The woman at the bank told me that I need to change my checking account now because these people can do this again! and who knows who they sold our information too. Were going in tomorrow to change all of our checking account. What a pain in the ###!

Everything I read is true the numbers don't work this is some ### times is too hard for a dirty mutha###a to be taking my ### get off your ### and get a job!

I made the same mistake and it cost me 49.95 plus 37.50 for the overdraft fee. After reading all the above complaints I did go to consumerbill.com and talk to a live messenger. and cancelled my account and was told i would recieve a refund in 30 _ 45 days. We shall see...good luck to all of you.

The Companies name is Customer Service Inc, and you can call [protected] to speak with the correct person instead of the 1-800 or consumerbill.com...When I called the 775 number, which I got from the BBB of Nevada, I talked to Jessica and told her I filed a complaint through BBB and my next step was the Consumer Affairs of Nevada. My money was back in my account within 2 business. I have proof this is the real company who is taking the money and my money was returned.

to whom it may concern; iwould like to be refunded thirty five dollars that my bank charged me because your company caused my account to negative. samuel ballard

I did not authrorize you to take money from my account.. 49.95. I want my money refunded immeditaly. I will contact my bank and the BBB.

My acount was overdraw as well! ugh im a student and i cant have money jus leaving! 49.95(check) + 35.00 (over draft)= 64.95 jus gone! this made me cry!

PLEASE QUIT TRYING TO GET UNATHORIZED AMOUNYS OF MONEY FROM MY ACCOUNT . MY FAMILY NEEDED HELP NOT MORE FINANCIAL PROBLEMS WHICH IS TOTALLY WRONG AND I WILL BE TRYING TO GET LEGAL ACTIONS ONTHIS MATTER AND FRON THE LOOKS OF THIS PAGE OF COMPLAINTS IT LOOKS LIKE YOUR COMPANY AND ITHERS JUST USING ANOTHER NAME IS COMMITTING FRAUD TO MANY GOOD PEOPLE THAT CANNOY AFFORD ALL THESE UN-NECCESSARY CHARGES PLEASE LEAVE ME ANF MY FAMILY ALONE I WILL BE SEEKING REFUNFS ON ALL THE CHARGES INCURRED BY YOUR COMPANY ACTIONS MY FEES JUST KEEP GOING UP.HOW DO YOU GET UP IN THE MORNING AND LOOK AT YOURSELF IN THE MIRROR KNOWING THE PROBLEMS YOU HAVE CREATED BY YOUR ILLEGAL UNATHORIZED ACTIONS.

I also was a vicitm of this fradulent scheme. It made me overdrawn so that I could not access cash from my account. Luckily did not get charged any overdraft fee.
Called the bank and they are going to put the $49.95 back in my account. However, the best way to guarantee this will not happen again is to change accounts which means contacting other people I do business with.
Contact your banks and get them involved in filing fraud charges against this company. This may be the only way these crooks will be stopped!

Again I have had them take money from my account as well. I do not know where or who this company is BUT I WANT MY MONEY BACK! They cannot keep doing this. In all they have gotten nearly $100 out of my account. Will contacting the better business bureau do any good? Can they help us get our money back?