PlayerAuctions
Reviews and Complaints

On January 17 and January 18 I purchased warframe platinum from a seller on playerauction. Three days after buying the platinum the seller cancels the takes away the platinum sold to me and causes my account to be banned . I spent $30 for the platinum and ended up with nothing and a banned account. I submitted a support ticket for a refund but never got a response after submitting evidence of the platinum I paid for was taken from my account due to negative platinum balance, that can only happen when the person giving platinum cancels the platinum order. My support ticket id is 371259 and my order ids are 5626882 and 5622180.

I contacted support multiple times to get this resolved. My auction has sold and the seller has been stuck in verifying payment for almost a week. Because of this the system will not let me list any more auctions. This needs to get resolved or cancel the order. Support told me that the auction would auto close after 4 days. Still has not happened.

Order ID: 5624688

My username is 'aforca'. I'm a long-time customer of PlayerAuctions and purchased a League of Legends account from them on December 26th, 2019. The account was titled "EUW DIAMOND 3 ALL CHAMPS 100 SKINS", and I paid $200 for it, at the same time paying an additional $15.98 for Account Insurance. I expected that if the account I purchased had something go wrong, such as being taken back, I would get my money back because I had purchased insurance. A similar incident occurred on the same site in the past when I purchased a Runescape account, and at that time they fully reimbursed me as promised. Basically, this company previously had a very good track record in my eyes and had my trust and continued patronage.

Within 5 DAYS of purchasing the account, it was stolen back from me.

As previously stated, I wasn't that upset because I purchased insurance, so I opened up a claim on December 31, 2019. To my surprise, the seller agreed almost immediately to refund my purchase! I was very happy and relieved that $200 of my hard-earned dollars were not wasted on a virtual good that I no longer own.

And then, to my complete surprise, PlayerAuctions reversed my claim. The claim that the seller themselves had ALREADY AGREED TO REFUND. I even received a message from the seller letting me know that I had in fact been scammed, and that he wished me the best (Screenshots below).

At this point, I've completely reversed my opinion of PlayerAuctions. When it comes down to it, they're no better than the scammer that got me. They take fees for purchasing and selling, and then charge for insurance on accounts which they do not fulfill.

I make $12US an hour. I literally had to save up for this account, so forgive me for being angry but the fact I have been dealing with this and trying to get it resolved for almost a month upsets me so much. I just want a refund for the account that I purchased. Had they approved it, I would have been putting the money right back into their pockets anyway, so it makes even less sense the more you think about it.

I have had my player auctions account since 2015. You'd think that they would factor this into their decision to honor their promise, but I guess not. This 'insurance' is a complete scam. I want my money back, or I'll open up an investigation on this because this is pure profit for the company and they do not pay out their claims. It is not even coming out of the company's wallet which is insane to me. Please do something about this.

Please note that they did respond to me, saying that performed an "impartial" review (Also in the screenshots)... You saw the outcome of that. Make your own decision about whether to business with them.

I purchased an account on December 26th, 2019 from player auctions. The account was a League of Legends account. The title of the account was "EUW DIAMOND 3 ALL CHAMPS 100 SKINS". I purchased the account for $200 and paid $15.98 for ACCOUNT INSURANCE. I expected that if the account I purchased had something go wrong like it gets taken back, I would get my money back because I had purchased insurance. A similar thing has happened to me before while purchasing a Runescape account and I was given my money back so I felt very safe purchasing the account with insurance.

WITHIN 5 DAYS of purchasing the account, IT WAS STOLEN BACK FROM ME. I wasn't that upset because I purchased insurance...I opened up a claim on December 31, 2019. To my surprise, the seller agreed almost immediately to refund my purchase! I was very happy and relieved that $200 of my hard earned dollars were not wasted on a virtual good THAT I NO LONGER OWN.

TO MY DISMAY PLAYERAUCTIONS REVERSED THE CLAIM! HOW DO YOU REVERSE A CLAIM THAT THE SELLER AGREED TO REFUNDING?

The best part of this is, the seller messaged me and told me it was pretty much a scam and he wishes the best for me.

Player auctions seems like an absolute scam website. They take fees for purchasing and selling, charge for insurance on accounts which they do not fulfill. Please, I am begging I only make $12 an hour I literally saved up for an account, forgive me for being angry but the fact I have been dealing with this and trying to get it resolved for almost a month upsets me so much. I really just want a refund for the account that I purchased. I've never seen something like this in my life. When you buy car insurance and get into an accident, they pay you based on the policy you paid for. If you purchase life insurance and pass away, the insurance company will provide your family with money and security that you purchased and planned for, god forbid the circumstances. The point is that when you purchase insurance, given a certain circumstance, you are paying for the security that the low chance of that circumstance happening, you will get your money back. Insurance companies have underwriters and actuaries to make charts and charge rates based on certain probabilities. Player Auctions charges 8-10% of the account value it seems with no probabilities factored in. How is this allowed to happen and is it legal is my question. What are these insurance rates based on? Are they based on mere percentages of the account value? It seems the company takes no other probabilities into account. I have had my player auctions account since 2015, you would think that they would factor this into an insurance rate? I think this insurance is a complete scam. I want my money back or I will open up an investigation on this because this is pure profit for the company and they do not pay out their claims. It is not even coming out of the companies wallet which is insane to me. Please do something about this.

Please note also they stated they did an "impartial" review. They impartially reviewed my account getting scammed for $200. Thanks alot.

14 November 2019 - Purchased a Black Desert Online account from a seller. The seller noted that the Black Desert Account was on a Steam Account that would be sold as a whole. My order number is as follows: 5390903

27 December 2019 - The Steam account housing the Black Desert Online account I purchased was recalled by the seller. I opened a dispute as soon as I collected the evidence proving it had been resolved. With the next few days, The seller provided nothing to the dispute investigation besides a note stating "Mate, this wasn't me. Have you tried recovering it? I can try if you have no luck".

The information he provided me at the point of the sale was not accurate and I could not recall the account successfully. I noticed him log into the game by using a friends account that had the purchased account on his friends list. I could see him swap through the many characters looking at what had been going on within the account. Once the seller was satisfied that I had nothing additional on the account he magically recovered the account and provided me the login info and additional security information.

Before the seller ever returned the account to me, PlayerAuctions closed my dispute siding with the seller regardless of the overwhelming amount of information I provided and the literal nothing the seller provided.

Once I regained control of the account I attempted to use the Steam security information the seller provided to recall the account to myself to reassure myself the account was safe. Steam informed me that they found I was not the original owner judging by the information I provided and locked the account.

I've made 10-20 attempts to contact the seller and PlayerAuctions for assistance and neither of them has not responded. The Steam account is once again active under the sellers email address.

Additionally, I can see that on PlayerAuctions the seller has conducted another sale to another customer on a game that was on the Steam Account he sold me...

In conclusion, I spent $326 for the account and the insurance. I have nothing to show for it besides dissatisfaction and a terrible PlayerAuctions company who completely ignores internal tickets.

I sold an account a few days back for Oldschool Runescape. I advertised the account with it's bank (Items and money) included and put it for sale.

A buyer called 'durettealex' purchased the account, and after stealing all the items and money on it - cancelled the payment and opened a dispute claiming the account could not have it's email or password changed.

I went into my email (The buyer provides an Email address so the seller can change the email to theirs) and saw a password AND email recovery request so I provided these in screenshots to show PlayerAuctions that the buyer appeared to be lying.

After opening the dispute the Buyer did not provide any evidence, did not respond to the dispute and would not message me back so I escalated the case.

And now I have logged on today to see the dispute has been closed... in the buyers favour.

How absolute incompetent of a company do you have to be to come to that conclusion?

I have made 2 purchases now on Player Auctions. First of all their support is absolutely NON EXISTENT. Both of my PayPal payments "failed" of course is what they claim yet I have screenshots proving that my money was taken from my account both times and I STILL have not received [censored] from them last of all any help. Even though I have reached out to them multiple times on their "Help Center" on their website which is a [censored]ing joke. This really has me mad as now I've lost $320 and have not received my money or account from them. Do yourselves a favour and stay away from this terrible terrible service

A month ago, I tried to sell my account, the buyer wrote to me, we agreed on everything.
After I saw what he paid, I sent him all the data from account, he login to him, changed the data, and just blocked me and cancelled the payment. I immediately wrote to technical support pa, in the hope that they will delay the payment and open a complaint, but 25 days have passed, I received no response from technical support. as a result, I lost an account worth $ 300 due to the of technical support.

I have been using PA for years without issue. Recently they said they have changed somethings. Itried to purchase an account using my debit card and it was declined saying I needed to purchase crypto currency to make a purchase on PA(even though they offer a Visa option). The money was taken from my debit card but never refunded after the order was canceled by PA.

So to purchase the account I go to a website recommended by PA Coinbase. After purchasing some litecoins to buy the account I made the purchase on PA for $357. The funds were transferred from my Coinbase account but PA said that I transferred insufficient funds, even though the transfer shows I transferred $357.40. The transfer shows completed, but the order is still pending payment. Now I am missing over $800 from my accounts between the two failed orders and I have nothing to show for it.

This seems like a scam, PA recommends a website to purchase crypto currency which they now require(I guess USD isn't good enough) end up paying $15, 00 in fees to purchase litecoins, PA denies payment saying insufficient amount even though I overpaid. I will probably get my money back after sometime and hassle but I will be out $30+ in fees to the company PA recommend(referral fees?), no account to show for it and missing $800+ while I wait for refunds.

I sold a steam account to a seller on 2nd of december and for the whole week since 9th of december my payment has been quequed for immediate processing and I still have not recieved my payment. Order ID is 5443075. I would like to know why my payment is being hold for so long because on my previous orders this kind of thing has never happened. My other disbursements have been delivered much faster than this one.

So I have been selling on PlayerAuctions for over a year now.
Hundreds of orders, got paid in time.
But the past month has been a mess, I am owed thousands of dollars and I am not getting paid, despite there having been no issue with my payment account or orders in the past.

Here is one order from like a month ago that is stuck in processing.
#5428845 is the order number.

There are many orders like this a month or so old, up to now where I hardly ever receive my money. I am selling so many goods and I do receive just a fraction of what I should. Most tickets go unanswered.

Resolution is simple. I just would like to get paid for my goods.

I have sold an adventure quest world account, it is my first sale made on the page, the delivery date expired on November 18 of this year and to date the payment is not yet reflected in my skrill account, had been recommended by some colleagues and to date they had never had this type of inconvenience, what is happening with the disbursements that take so long? Within 10 days I have another disbursement, hopefully the same does not happen, beforehand I wait for your prompt response

Order Id:5399681

Good afternoon!

I've recently noticed a few unauthorized debit card charges.

Please find below info about these charges:

date : 04.12.2019
Card no : xxxx xxxx xxxx 3659
Player auctions llc US West Los Angeles
2 charges
Amount 1 : ~54, 00 USD
Amount 2 : ~28, 00 USD

date : 05.12.2019
Card no : xxxx xxxx xxxx 3659
Player auctions llc US West Los Angeles
Amount : 10, 39 USD

First of all, i would be interested to know about which hours have these charges been made and of course where from?

Please consider refunding these amounts above, as are not made by me or anybody from my family or friends!

I am looking forward for your response!

Thank you!

Viorel Barbu

I have been waiting over a week for a number of disbursements now. I sent a ticket and got a reply that my disbursements would see urgent priority, so I was expecting them to be paid overnight last night. But still... nothing.

If anyone from PA is monitoring this, these are the order numbers and respective disbursement dates ALL of which are overdue :-

5412904 - 25th Nov
5414452 - 25th Nov
5417317 - 25th Nov
5420488 - 25th Nov
5422092 - 26th Nov
5423695 - 27th Nov
5427589 - 28th Nov
5427771 - 28th Nov
5429294 - 29th Nov
5423731 - 2nd Dec

I have been using PlayerAuctions now for almost a year now, and never before was there a delay of more than a day or two past disbursement due date.

Also recently lost some potential sales because buyers were unable to actually buy - I could see their transactions on my account but they were also stuck awaiting payment or verifying payment and eventually cancelled. This seems to be getting worse. Sometimes payment verified but it took up to 24 hours to verify payment, and when buyers are expecting delivery in 20 minutes they found this very frustrating.

Been using this site for close to a month now and all I can really say about it is.. The disbursement times are random and terribly slow. First account I sold, disbursement worked just fine 3 days after competion.

So I decided to sell another but this time it's been a week and no signs of payment being sent to me.

As much as I wanna say I love this site, the way payments are sent is what ruins it for me. If I could get the order looked into, that would be nice. Order ID: 5403905

I've been using this site for a while and this is the first time I've waited over two weeks for my payment. It shows that it is "Queued for immediate processing", but it's been over two weeks already. I've already sent a support ticket a week ago, but they have yet to respond. If there's any working at PlayerAuction customer service, the order ID is 5381172.

My first time using Playerauctions webservice and I already just got mixed towards bad feeling about this. Most of the time I use discord and forum whenever I try to sell any account or gold on certain games that I played. I played WoW and also plan to sell my account to move on to other games. My "potential buyers" somehow urged and even recommend me to use Playerauctions.com service as medium of transaction as the website offers "warrant" and "trust". So I decided to give in since it's not cheap anyway, around 600$. My first potential buyer came in and wanted to make payments. Then started from there all the problems began unfolding. Rejected payments, delayed transactions, rating system priority, excessive fees, complicated refund and dispute systems, penalty systems, slow customer service responses, etc., etc.

My last buyer sealed the offer deal, made in Nov-17, had to wait 3 days for the disbursement process because the buyer kinda "lazy" to close the deal, so I have to wait another 3 days for the system to close the order. My final order ID is : 5398441 and I still have excluded credits with my previous "cancel penalty order" that I've been disputed and processed for like 8 days later. Then according to their estimation, I'd have to wait 2-3 days for my disbursement to be processed to Payoneer and I assume will take a few more days to be processed again to go through my bank account.

My last order ID: 5398441 has already been active since 17-Nov-2019, and I still don't know whether I will be paid or not. Got my refund penalty from previous buyer that tried to messed me up, yet it took 1 week to be reviewed. Spent 2 weeks for a single offer already, and still going.

What now?

After many many years of buying on this platform, I tried to sell for the first time, but made the mistake of posting my Discord ID, which is in breach of their terms and conditions.
I accepted the suspension, even though it was a small mistake from someone that has spent well over $10000 with this site.
The issue is that I had an account sell just before they suspended me, but the buyer had time to pay his money, then PlayerAuctions asked me to provide all details of the account to the buyer, which I did, and he now has full ownership. He changed the account to secure it for himself a week ago, and right as they had to pay me the money for the account, they suspended me and terminated the sale "pending a review".

I was told "in writing" from their team, that the money would be released to me as soon as my account is reactivated, which was a few days ago. Now when I go into the account, it says it's still under review and the buyer could be refunded his money, but said nothing of my account, which is being played on right now, things changed, gold used etc, how is this legal? They should have done this immediately before too many changes could be made to the account, so now they have my money, the buyer has the account, and i'm taking this legal.
They now ignore my emails and tell me to wait for another team to email me, and i'm still waiting

I logged in one day and my account was suspended after not using their website for a while, I e-mailed them about the suspension but they were unable to help me (didn't keep the e-mails.) I'm still able to log into the account but most pages I try to reach tell me my account is suspended of course. If I'm able to log into the website and not immediately see "Your account has been suspended." on every page, I should be able to have my account reinstated, I know I didn't do anything wrong.

I registered account on the 5th of November, but it immediately got banned after I verified my email.
When I contacted your support team, they refused to provide explanation as for why it happened, and just claimed that "security issues were found". I'm very confident that I didn't break any of your rules when creating that account, since I provided my real information, email and phone number. I also didn't have any previous accounts on your site at the moment of creation.
If necessary, I could provide any information required to confirm my identity, but your staff downright refused to continue the discussion after saying that my account was suspended permanently and no explanation as of why will be given.
Is this how your company normally deals with your clients, or did I just stumble upon a rude support member?