PlayerAuctions’s earns a 3.8-star rating from 397 reviews, showing that the majority of gamers are satisfied with transactions.
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problems with paypal as a disbursement method
Dear PlayerAuctions,
I sold an account and my main disbursement method was PayPal but I was only recently aware that Playerauctions stopped supporting it as a payment method. It all started when I decided to sell an account that attracted little interest but in June 18 someone bought it. We had a small dispute because of the delay in delivery but in the end we solved it on June 22nd and the buyer confirmed the arrival of the order while I received all the money I had requested. After the verification of Playerauctions I waited for the respective 3 days but in June 25 I get a message that says that Playerauctions has stopped supporting PayPal and even today, on June 26th I didn't receive my money. Now in Order Detail it is written in Disbursement status: Queued for immediate processing and in Disbursement Time: Now being processed. I wonder if I should wait again or change disbursement method. I look forward to an answer from you.
Thank you and kind regards
Dear PlayerAuctions,
I'm sorry if I created another complaint but I thought that you would have received my reply more easily. I followed your instructions and changed my disbursement method to Skrill and my Skrill email appears in my order but even if some days have passed I still haven't received my disbursement. I would like you to check and speed up my disbursement if possible.
PlayerAuctions name: DeathEagle36
Order ID: 4977693
Please note that this is the continuation of:
PlayerAuctions — problems with paypal as a disbursement method
Best Regards
Dear PlayerAuctions,
I followed your instructions and changed my disbursement method to Skrill and my Skrill email appears in my order but even if some days have passed I still haven't received my disbursement. I would like you to check and speed up my disbursement if possible.
PlayerAuctions name: DeathEagle36
Order ID: 4977693
Best Regards
The complaint has been investigated and resolved to the customer's satisfaction.
customer service
I Had an account suspended because my friend logged onto his player auctions account on my laptop. Because of that, both my account, and his account was suspended. Now, while talking with customer support trying to resolve the issue, without even trying to help they say "Both (Name 1), and (Name 2) are not registered to (My name), we will now close this ticket". Now, My account is banned, my friends account is banned, and we can't make new accounts because of this one account rule, and we cant get our accounts back because their customer service is horrible and does not attempt at all to help. I genuinely believe now that they are just ignoring my emails.
The complaint has been investigated and resolved to the customer's satisfaction.
account suspended
Hi may i know why is my new created account is suspended thanks?. i havent done anything to the account yet .iam wanting to buy from your site because you have the cheapest items and have a high credibility, i really wanted my account to be unsuspended because i want to use playerauctions imediately for my world of warcraft accounts and my Dota 2 accounts thanks!
username is Gonnorea
Hi there, Lance,
I was able to check on your account and indeed, you are currently suspended at the site. For security reasons and for your privacy, it would be best to contact trust@playerauctions.zendesk.com about this. Kindly contact them using the email address registered on the same PlayerAuctions account you had with us.
Please let us know if you have any other questions.
Best regards,
Richard
payment was declined yet I was charged through my debit card
Hi so today I tried ordering a rs account from a seller.. If you're here Richard can you please respond.. So the first time I tried using my PayPal and it was declined and then the 2nd time I ordered and my payment went through but on this... excuse my language. Piece of [censored] of a system they are running it said my payment didnt go through. Checking my bank statement I was charged and not given the account info per them saying my payment was invalid. I tried emailing and reaching out to you guys. I have proof that it did go through. I however wont post screenshots of my bank info here with the transaction, I did however email you guys all the screenshots. My order number is 4907085 and ticket number is 245381. Please have the decency to respond and correct your wrongs.. I'm not trying to wait 10 years for my bank to figure this [censored] out with you guys.. so either contact the seller and tell him the payment went through or charge back to me the amount I paid for the account. Thanks
Hello AJ,
I can confirm to you that the payment failed on our end, and I have now escalated this to our finance team for refunding — with high priority. I'm very sorry for the hassle and confusion; failed/declined payments are automatically voided and refunded, but they can take up to 24+ hours to complete since there is also a process happening with the payment institution. I apologize if this caused you a lot of worry.
Please write back here or send me a PM here as well if you have any other questions or concerns about this.
Best regards,
Richard
gocoin payment. will I ever see a response?
It took a little long but the payment for order # 4900647 has been sent, completed and now I am waiting for hear from PlayerAuctions.
So here is what happened.
I tried buying a RS account.
Opened the order, started the payment process.
I decided to pay with some BTC's that I had with CoCoin.
When you do this, it gives you a 15 Minute link that expires.
Well I sent the BTC to the address provided and the link expires before the payment gets transferred over.
So now GoCoin is telling my to contact PlayerAuctions for them to review the payment.
Nothing has happened as of yet, and the order still says pending payment even though I have paid fully ( Have pics)
Ive sent an email to support but I have got nothing back yet.
Is richard with PA here ? seems to be my only chance ?
Also, BTC value so right now, It is a couple dollars over what I owed. They better not let it go down in value, as I paid it with a timestamp.
It is saying to contact the merchant to review the payment.
Please contact me asap.
I just cancelled my order.
I hope to at least get my BTC back...
Thanks richard.
But I had Cathy and Jon contact me yesterday and they had no idea what I was talking about.
You seem to have a good idea.
If you could contact me personally, Classicsla on PlayerAuctions.
My email address should be listed under there.
I also wanted to just get a credit on my account so I can just buy the stuff I wanted, its a big hassle to keep sending BTC back and forth..
So far it seems like an aboslute scam with current managment.
They don't even understand GoCoin, yet they tell me to use it.
It gives you a 15 min link,
BTC takes longer to transfer than 15 min.
So you just end up sending BTC and they will tell you nothing is wrong, pay again..
PLEASE BE AWARE PEEOPLE.
What happened with this? I am having the exact same problem.
Hello, Classicsla,
Thank you for writing back. I'm glad you were able to cancel the order without any hitches, and don't worry — you will get it back. We are morally obligated to return the money if the order wasn't processed at all.
I sincerely apologize again for the trouble; this shouldn't be happening but I'm afraid the timeout system would sometimes cause this. Please also note that I have already forwarded your sentiments and suggestion to our tech team.
In case you're having trouble again with this in any manner or form, you may email support@playerauctions.zendesk.com; feel free to mention me there or address the email to me (Richard) so our staff can assign it to me for processing. For protocol and safety reasons, we cannot contact users directly via email so the communication has to be initiated from the email address I gave above.
Thanks for your patience, and I hope you have a good evening ahead, Classicsla.
Best regards,
Richard
Hello Classicsla,
I'm sorry but the payment was not captured, and indeed it was due to the 15 minute timeout. Please cancel the order from your order page; the refund should automatically be sent to you within 24+ hours. If you're having trouble doing this, take a screenshot of where you're stuck on the site, send it to support@playerauctions.zendesk.com along with the order ID as well as your BTC refund address so our staff can manually take care of this. When you contact them, please use the email address registered to your PA account for us to know that it's you.
Again, my apologies. This shouldn't be happening and BTC transactions on the site should be seamless and easy. However, it gets stuck from time to time but rest assured that the money will be sent back to you.
Best regards,
Richard
buying products
I recent wanted to buy a pokemon go account and so I found a reputable seller went through all the steps and then it tells me payment unsuccessful and to try again so I re-enter all the information and try again thankfully after it said failed again I checked my bank I got charged twice and had nothing to show for it except a few emails saying "payment unsuccessful you were not charged" if that's the case where did my two processes of 51 (over 100$) dollars and some change go to? And my bank statement states both payments went to your company. Help us appreciated.
Hello there, Jerblackthegoon.
Thanks for expressing the full details of your issue. Could you please write back here with the two order IDs so I can check? If you have trouble getting the order IDs, you may also reply your username so I can check on our end.
Rest assured, voiding and refunding of declined payments are automatically processed in 24+ hours, but the waiting time may cause some users to think that the money was taken illicitly — this is not the case and I will be here to make sure you get your refund.
As for why the payment is declined: our website has an automated security process that actively checks accounts. When inconsistent, inaccurate, or erratic information is found, payment will have to be declined so it conforms to our risk management/security procedures of eliminating potential fraud. This is done to protect users on our site.
I strongly suggest you edit and make sure your information is correct and complete (do not use fake/bogus information). Kindly make sure you're using an active and long standing email address, and if need be, you can change that in the account section of the site.
I will be waiting for your reply here. You may also email support@playerauctions.zendesk.com your order IDs and ask for a refund, our team there will definitely take care of it.
Best regards,
Richard
sell offer change, account forbidden to sell
Was selling a runescape account for x amount of money and when i set up automatic payment, the amount i was selling it for changed and defaulted to 5 dollars. Person logs into my account, drops everything and logs out. I still have the account i changed the password, doesnt matter since he never wanted it. Go to re sell my account because its still worth a little something and when i go to sell it, it says "the account is suspicious of fraudulence and you are forbidden to continue" so not only did someone wipe my account clean of all its items because your systems changed my price without even notifying me, but now i cant even sell the account itself. Ive tried emailing but havent heard anything in 2 days and the response i got from the playerauctions twitter account is "due to safety reasons we cannot give you details on why the account can not be posted anymore" then they tell me to go sell my account on a different website. Like what? thats the reply i get, "go sell my account on another site" what type of support is that?
If accounts sold on your site can no longer be sold again, then how is it possible i have 2 order id's for the same exact account? here are the id's 4857652 and 4857440 both of these order id's are for the same account and for some reason both order id's arent even what i had the account listed for. I was in contact with support by email trying to dispute this and eventually they just stopped emailing me back. also the person who bought the account does not even have access to the account, i changed the password and he has yet to email me back about the account. All this person wanted to do was steal the items i had on the account. He took the items and left.
Hello again,
If the account on the two orders you showed me weren't sold already before, then it can still be posted. However, duplicate offers of the same account has to be manually removed by the team, and the reason you are able to post them at the same time right now is because our team has not yet caught on on the duplicate offer you posted.
I strongly advice you to remove the other offer as that may lead to account suspension or other penalties. Our website automatically filters these, when the same account information is posted, it detects the duplicate — you might have changed a letter or part of the information, making the website think the 2 orders are different. Whether by design or unintentional, this should not be allowed and will lead to problems with your buyers. Ultimately, the problem would fall on you as the other buyer would definitely dispute an account that is already being sold.
Please let me know if you have other concerns.
Best regards,
Richard
Hello there,
For security reasons, accounts sold at PlayerAuctions can no longer be resold again on the very same site — PlayerAuctions. This is a security precaution to eliminate the possibility that the account is compromised or was recovered by intent.
If the buyer damaged your account, the correct course of action was to raise a dispute with the order and deny the buyer's refund. Account compromise due to the buyer should negate his right to a refund, and we have a dispute process on the site where our staff mediates to make sure all claims are heard and validated. From the situation you explained, it seems no dispute process took place.
Finally, the price drop might have been due to our platform fees. PlayerAuctions deducts the service fee from the final price of an offer once the sale is made. The fee is generally 10% of an order.
Could you please write back with the order ID so I can check on this and give you feedback?
Best regards,
Richard
customer service support
These people are [censored]ing [censored]s. I simply needed to change my phone number linked to my account. The asked me to send them a picture of my id and another of me holding it. I did, they said it wasn't clear. I literally sent them 4 or five of each of the requested photos which my information and self were clear. They refuse to change my phone number. So frustrating. I feel they are literally playing games and laughing at me.
Hello,
Could you please tell me what your ticket number is so I can check?
For security reasons, we need to ask for clear copies to eliminate the possibility that the image is NOT edited. Our staff uses these documents professionally and will only be used for verification reasons — I can assure you of this.
Please let me know how I can help you with this or if you have any other concerns.
Best regards,
Richard
one mistake!!!
Hello.
I visited this website because a friend said that it would be a perfect place to sell my fortnite account. So I created an account and started seting it up. In my offer I give some info about the account and wrote that if they have any questions or want to see more pictures they can contact me in discord i click done after some time I go to check om my offer and saw that the offer has been cancelled by admin. I go to my mail. I got mail from Them. (Remember the text where it says you may not give discord Skype, etc. Is very small on a phone) in the mail is saying you Violated our policy and your account has been disabled to unlock your account, you have to pay 150 dollar fine. I contact Them and ask if it really could be true that I make ONE mistake and then I have to pay 150 dollars. Instead of answering my questions they just answer with the same "to unlock your account, you need to pay the fine" don't ever use this website! 0 star rating.
Hello Lucky,
This is indeed a bannable offense on our website, as shown in the disclaimer here (this is also the notice that you saw):
https://i.imgur.com/KM9tedn.jpg
When users are found violating this policy, we permanently suspend them and the fee is an optional way to unlock your account in case you have pending disbursements you'd like to get back to. As for this order, your offer should have not been taken away and you would still be able to sell it on other online places.
If you have further questions about this, please get in touch with support@playerauctions.zendesk.com about this, Lucky.
Best regards,
Richard
account suspended (garousavage)
My account name was "garousavage"
I created an account with this shady website. I was recommended it by a friend.
After creating the account I clicked the inbox feature, to check if they sent me a welcome message.
After clicking I was redirected to a page telling me
"Your Account has been suspended.
While your account is suspended, you can still login. However, you will ONLY have access to your Dispute Resolution center. All other functions, including buying and selling, have been disabled.
For more information, visit our help center."
Wtf is up with that?! I literally just created the account.
There is no reason for me being suspended.
I broke no rules, I did not have "another account" as they seem to throw around alot as an excuse.
There was no reason for me to be suspended, other than a bug in their "security system" that they are always vague about.
The same bug they even mention in their website as a possible cause for being suspended!
"Occasionally, a system bug or mistake by our staff. "
I brought this up in the multiple emails I tried sending, but they never even addressed it!
I don't believe they even read my emails, complaints or responses!
They just kept copy pasting the same BS automated responses!
The fact that they refused to actually talk to me, have no customer service number, and removed their "live chat" feature, really shows you how sketchy this company/website really is.
Also, last time I checked, MY INFORMATION IS just that MY INFORMATION! You have no right to MY INFORMATION, if you refuse to even address me as a human, much less offer me services.
Also your security reasons response when asking for the reason for a suspension is BS and you know it.
"As much as we would like to give more details regarding the suspension of your account, please know that for security reasons we are not allowed to give more information other than the email we have sent to you previously. We hope you understand that we are just following our protocols."
You just refuse to admit you were wrong, on paper, because it can and would easily open you up for lawsuits, due to you stealing from and mistreating your clients in the past that you gave similar vague responses to.
You are a disgusting excuse for a business.
I demand a legitimate human, not automated, response explaining, in detail, why I was suspended specifically. I expect there to be proof supporting any and all claims against me as well.
If you are unable to produce the aforementioned response, I expect to have my suspension lifted or at the very least allow me to delete my account and you will purge all my personal information from your servers/data banks.
I am utterly appalled at your lack of compassion, customer support, and overall transparency.
Once again, before you ask, my username was/is "garousavage". My personal email should be attached to the account, feel free to email me with a honest and respectable response that will actually offer a solution to the problem your company created.
What dont you understand?! I was not given a reason, so I don't know what I did wrong?! They will not answer my questions, they just keep sending me copy and paste replies.
I dont know if they think I have a second account. Or if someone somehow used similar info of mine to make their accounts.
Maybe I misspelled my name or address?! I wouldn't know anything because they refuse to tell me anything or try to help me understand.
If they would specify why I was suspended, I could try to clarify or help fix it.
They dont want to tell me though, which makes me think they are hiding something.
Hello garousavage,
I apologize for the disappointment and frustration you're experiencing. I'd like to offer an explanation as to why this is happening on our website.
When a user creates an account, this account passes through an automated anti-fraud system that checks information that may match our database. We can only allow 1 user per person/household as a means to mitigate collusion on trades, and due to this if there are any similar information on the newly created account to another account present in our database, the new account will have to be suspended.
There are also other reasons such as the account information having bogus or intentionally fake info.
Regardless of the reason, our Trust department takes care of all account issues. If you were advised that you have a duplicate account on our site, you may, of course, contest this by getting in touch with trust@playerauctions.zendesk.com. Kindly send a statement that you do not own the account so they can verify things on your end.
If you have more questions about this, please include it in the email you send our Trust team. Once again, apologies for the inconvenience on this.
Best regards,
Richard
account
I sold a Fortnite account for 300$
so it had the security thing for 7days and so i had to wait 9days for my money, not a problem but now in the morning i got a payment sent by player auctions 255$ (with all the fees) but about 7minutes later the sent money was canceled? I don't know why but i would like to receive the money.
https://gyazo.com/df715488e289657818a4ec57b760d6c8
https://gyazo.com/f810d3f079adce9b4fffadba630f45d0
Hello, Topsu,
This usually happens if your PayPal account is not verified. You can verify your account in several ways:
- Successfully integrate a bank or credit card account, then confirm those accounts via email
- Successfully integrate a valid email address, then confirm that email address via the confirmation link in an email
Please double check on this; You may contact PayPal directly to ask for assistance (kindly tell them you want to have your account be verified). Non-verified accounts cause payments to bounce back to us, but rest assured that your payment is intact with us and will not be deducted.
I will contact you via PM here to get your order ID, and once you have verified your PayPal account, let us know so we can release back your payment on queue.
Thanks in advance, and I look forward to your response, Topsu.
Best,
Richard
lack of transparency
I tried to register for Player Auctions to sell my accounts, got immediately suspended, and the customer reply was the User Agreement statement, no resolutions, just a stubborn response that the suspension is binding. I asked my friend to register, where he used genuine information as well, and, to our surprise, he was banned immediately, with the same customer support reply.
Now I do not want to jump into conclusions of prejudice against users of my country, which is ethically unacceptable itself to generalize in such a manner, but if you want to save time and patience, I suggest conducting your selling business elsewhere, as you will receive the same old response with no actual value, as the customer support is simply uncooperative, where I'm sure people would go the distance to prove their identity.
Update: Forgot to change the country. My residence is in Lithuania.
pa not responding/ fear that buyer will chargeback
I sold an account on 2/27/19 and now the buyer is asking for a refund due to financial issues. I am not opposed to the notion, but there are a few concerns that I have.
1. How should I proceed? I am afraid of a chargeback.
2. How will you ensure he returns the account? The buyer currently has my account information, and the threat of a chargeback and still having my account concerns me.
3. Since the BUYER is asking for a refund, and I was not the one responsible for the return, am I still responsible for the $50 fee to return his money?
Please help.
Username: supholmies
Order ID#: 4665104
Best,
supholmies
Hello, supholmies. I saw your Steam post first and made a reply there; I hope it's alright that I'm copy/pasting my reply there to here.
-----
Hi there. Issuing a refund because the buyer changed his mind or has no funds to use should not be a reason to be able to get a refund, and in this case, it would be up to you. However, please note that you are not obligated to give him a refund, especially if he was already able to login to the account you sold. One consideration you should also make is that his IP address was already logged to the account, and it could get the account flagged for multiple IPs. If you really want to issue him a refund, you may want to do so only if you have the recovery information of the account; in the event that he runs away with it when a refund is already released, you may recover the account back.
1.) If you really wish to give him a refund, contact our support email. Unfortunately, I cannot post it here and I do not want to get around Steam's filtering policies.
2.) We cannot guarantee this as his reason for the refund is not fully viable. But if you have the recovery information, as I've mentioned, you may recover the account and lock it out.
3.) You shouldn't be responsible for this and the buyer should shoulder this; he should agree by sending us an email.
One other method you can do is file a dispute for this. When the agreement terms are open, have your buyer issue a refund but it shouldn't be the full amount; you may also get a small amount back by doing this.
This will be up to you, but my suggestion is for you to continue the sale. PlayerAuctions earns from this whether the sale continues or a refund is issued, my concern here is that he was already able to login and might take off with your account. While you may still recover the account given that you have the info for it, this will still present problems and inconveniences.
osrs gold
February 28th, the day of the spawned Tbows.
There was a bug exploit in OSRS which caused a rollback of the servers. I messaged the seller to discuss rectifying this as our trade happened during the rollback time. This would mean that not only do they get my payment, but the seller would get his gold back.
Of COURSE the seller quickly submitted screenshots stating the trade happened, but come on? In this case do the right thing. After the rollback the seller would have his gold back so it would be as if the trade never happened... well. Except for the fact they would still get my hard earned money.
I started a dispute but things look gloom.. Playerauctions does not read into disputes and sticks to their "delivery policy" but I presume MANY other buyers are going to run into this problem due to such a large bug exploit. Why should the company keep all of our cash and not simply return the gold we purchased (and own) in the first place.
Hello there. I'm sorry to hear about what happened with your order. In these circumstances, PlayerAuctions cannot account for user losses due to actions done by the game company. These include mass bannings, server rollbacks, and any other actions done across the board that has nothing to do with any actions/decisions done by your seller.
unacceptable customer service
Recently I have run into an issue with playerauctions when trying to purchase goods off the website, I have been a customer for close to fourteen years and have never had this much trouble with them in regard to payments. I submitted a payment via paypal which was rejected BY THEIR BILLING SYSTEM when I emailed support I was told it was because my paypal was "at risk"
Melissa (Supervisor) (PlayerAuctions)
Feb 26, 09:43 CST
Hello blackthantos,
Thank you for reaching out to us regarding your order. I understand that you are concerned about your transaction being canceled. We regret to inform you that your payment to PlayerAuctions has been declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide any further information as to why the order was cancelled.
The payment has been released or voided at our end when the order was failed. In rare cases, it might take up to 5 business days to receive funds in your account, this is especially true if the payment was paid via credit card. Rest assured that your payment has been released and you will be refunded for the transaction.
For now, the solution we can provide to ensure that your order won't be canceled is to use GoCoin as your payment method. Through GoCoin you will be able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.
Thank you for your understanding and we hope this won't stop you from using our site.
Should you have any other PlayerAuctions concern, please do not hesitate to reply to this email.
Regards,
Melissa
Hello blackthantos,
We regret to inform you that your payment to PlayerAuctions has been declined.
If you wish to place another order, we advise you to use GoCoin as your payment method. Through GoCoin you will be able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.
Thank you for your understanding.
Regards,
PlayerAuctions Payments Compliance
So here is my issue, I am the owner of the paypal account which works perfectly fine with other purchases I might add, also up until the later part of Feb, it was working fine on playerauctions, customers should not be getting told to utilize gocoin, bitcoin etc, IF playerauctions no longer accepts paypal or doesnt due to a billing issue on their end they should be forthcoming with this information, yet again the customer service at playerauctions has proven to be poorly handled and frankly inexcuseable. You (playerauctions) should be able to tell a customer WHY a payment form is being rejected by YOUR billing system and not give the BS answer that I was sent by Melissa.
Ahhh and still no response from playerauctions frankly I am not surprised.
Hello blackthantos/Jake.
I'm so sorry for the late reply, but after you have posted, we were already able to respond back to your Sythe forums post.
For security reasons, we cannot disclose information as to why your payment is being declined. This is an anti-fraud security system on the site that tracks payments and declines those from accounts with inconsistent and inaccurate information. What we can suggest you is to double check your information; make sure your account information is accurate and relevant to the account info of your payment account. Make sure you are also using a long-standing and active email address. Kindly try again but if it still fails, I'm afraid your only other choice would be to use GoCoin as your payment.
Kindly mail us at support@playerauctions.zendesk.com if you have more questions.
Best regards,
Richard
What we can suggest
player auction disbursement time
So this was my first time selling on playerauctions, after a bit of hassle and getting my account banned/unbanned for no reason I finally managed to sell the account, I offered 1 week insurance but for some reason they made me wait 11 days to get my payment, and now that the time has come for me to recieve my money, the payment just says "Now being processed". What does this mean? When will I get my money? Why do I have to wait this long?
Hi Matteo,
It's possible that the payment account you setup, specially if it's PayPal, is not yet verified. Please contact PayPal and ask them to verify the payment account for you. Once that is done, kindly email support@playerauctions.zendesk.com using the registered email address on your PlayerAuctions account and provide the order ID so our team can release back the payment to you.
Sorry for any inconveniences, Matteo.
Best regards,
Richard
customer service - no response
I have a purchased a D3 account using PlayerAuctions' website. I did but accounts many times without no problems. This time, I had to face the "famous customer service"
I ordered the offer #4506282
Order appeared on my orders page
I completed payment through my SKRILL account
Skrill charged me for the exact amount
The web site directed me to the orders page.
The payment wasn't reflected.
I opened a ticket, since this is your only way to contact the company. I was told there might be a glitch and I could be refunded in 48 hours if I cancel the order. I did cancel the offer and wait for my refund.
This is where my journey began with playerauctions. I sent all the payment proofs, the transaction ID, amount of the money, transaction referrence ID, screenshots. But I haven't heard of anything in regards to. I have opened additional tickets,,, wrote them on facebook, twitter and called them (the phone number is not valid)
I never imagined this many reviews can be true but seems like it's. I am waiting for Richard to reach me out to solve the problem, since I read over 100 review and seems like he is the only one that can help me.
Dear Richard,
Did you have a chance to look into this?
Metin Arslan
www.armadagrandee.com
and when you confirm the money is in your account and in return I have no account for the payment, please refund the money or give the exact amount as promotion code.
Hello Richard,
This is the problem, the payment is not reflected, I opened a ticket, Ron told me to cancel the order for the refund. So I canceled the order. Contacted skrill, they say the money is transacted to Titan Global Limited on 05:36 PM Monday, 7 Jan, 2019 (attached is the screenshot) The payment is made but not reflected to the order I don't know why. The order is not completed but the money was transfered. Yesterday someone from PA's facebook messanger service told me that my ticket is being processed and informed accounting service to check. You will see a 51.44 USD money transfer via my skrill account with the information below: but in return the website did not reflect the payment and I couldn't proceed with the order, , I opened a ticket and I was told to cancel the order because there might be a glitch on your website. So I did.
Basicaly, I transfered the amount to your account but the payment wasn't shown. Attached is the screenshot and below you can see the details.
TRANSACTION ID
[protected]
REFERENCE ID
7b4e8dd1-e0ed-4c5f-a700-92b90cb69fac
STATUS
Accepted
DESCRIPTION
Withdraw with Visa x-3007
Hello again, Metis,
I have now forwarded the transaction and reference ID to our finance department for checking and refunding. I have also marked your ticket (ticket #196359) as high priority so it can be taken cared of ASAP. Sorry for the continued hassle with this, our team will reply back to your ticket once there is an update on your case.
Best regards,
Richard
Hello Metin,
We checked on your order ID and despite many attempts to double check, we didn't see any payments captured on our system. Have you tried contacting Skrill? It may be possible that the payment is with them and is now being processed for refunding.
I'm sorry for the hassle. If you have any other questions about this, please let us know and we'll continue to offer you assistance on this, Metin.
Best regards,
Richard
account suspended
One day i was searching for a way to buy a fortnite account.
I found this website called playerauctions.
I registered, checked out some accounts and went on to do other stuff.
After a while i came back to the website and logged on with a one time password. Went to the account settings i think tab and saw that my account was suspended.
I asked my family members and a friend of mine to make accounts aswell to see if they would get banned or not and to my surprise they all got instantly banned
I wrote 4 tickets in total. All i got is some weird automated message that theres nothing i can do and that the decision was final.
Hopefully somebody else rather than a robot will see this and i can resolve the wrongful ban.
Hello Creamier,
I'm very sorry, but this is a security precaution on the site. Upon registration, an account is checked for security reasons and if it does not pass our requirements, it will have to be locked out permanently. Due to security reasons, we cannot dispense information as to how and why the accounts are being locked out in order to preserve the integrity of the process. For these cases, no charges are ever made to your account - rest assured.
I'm sorry for the inconvenience. If you have other concerns or questions, please write to support@playerauctions.zendesk.com.
Sincerely,
Richard
account suspended for nothing.
Recently, I created an account to supposedly sell my Fortnite account on the website, but was literally suspended the same 10 minutes into creating a thread. I have never been on this site ever before and when I contacted them they said there is nothing they can do and just ignored me afterwards. 1 star until they tell me whats going on. Worst "customer service" I've had to deal with yet.
Hello Man Go,
Could you please tell me your username? I would like to check on your account and what could have possibly went down with it so I can inform you back here. Please note that there might be security issues and situations where we can't fully disclose the reason why, but if that is the case, I will let you know.
I will be checking as well if your offer is already sold. I am terribly sorry for the inconvenience with this, Man Go. I look forward to your reply.
Best regards,
Richard
disbursement and customer support.
I sold an account a few weeks ago. This was the first time I have ever sold anything on playerauctions.com and I did not know exactly what to do. The buyer filed a dispute a because I had not transferred the email address in 20 minutes. We cleared this up and the dispute was settled. The account was transferred. The insurance time has passed and the disbursment status has been "now being processed" for several days.
Again, the dispute was settled almost immediately and that was weeks ago. Now the disbursement is "processing" for almost a week.
There is absolutely no way to contact them. I follow their "contact us" link and it takes me to the Help Center. There is not email link on the Help Center. There are only links to articles which do not help me.
At the top right of the Help Center is a link to login but it will not accept my login information.
So I just sit here and wonder if I will ever get paid. There is no one I can ask and nothing I can do.
Player auctions is a scam.
I Sold an account to someone My PayPal Wasn’t Verified I forgot to verify it So they canceled the payment I can’t even claim it because it redirects and says there was a problem And The Disbursement status has Been Queued for immediate processing for a couple days Now and Chance I can get some Help? Order ID Is
4816157
it makes no sense to register even for purchases-too expensive.For sales, too, everything is fine until it touches the money, deceived, banned, add your number to the black list, just not to give you money.Support will be to write the same thing as what you [censored]s, really, until you get bored and you will not lag behind.Conclusion - spent time and money and nerves.
Hello Johnathan,
I would love to help you with this. Please note that disbursements are processed in 3+ business days, and weekends (Saturdays and Sundays) are not counted, so it's possible that your payment schedule fell on a Friday, and the processing time starts counting on Monday.
Please reply back with your order ID so I can take care of your payment, or let you know if there is anything wrong. You may also email support@playerauctions.zendesk.com and include your order ID so our staff can check for you. For now, kindly reply back here with the order ID so I can personally take care of it, Johnathan. Sorry to cause you worry about this.
Sincerely,
Richard
The PlayerAuctions Team
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PlayerAuctions emailsmarcom@playerauctions.com100%Confidence score: 100%Supporttrust@playerauctions.zendesk.com100%Confidence score: 100%Support
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Yeah, really annoying.
4-6 Disbursments in the queue too, the Problem is: i don`t trust Skrill or payonner - the companies that they have has a option to make the Disbursments now.
Making a fast search on google i find ALOT of complains about those 2 companies here on my country - seems like they (Payonner and Skrill ) just close your account and keep your money.
I belive that Paypal should have closed their account and frozen their money to they make this move this fast.