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1.1 23 Reviews 233 Complaints
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Poshmark Complaints 233

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G
1:24 pm EDT
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Poshmark sellers don't communicate and won't ship orders!

The sellers there 98% of them are low-life crooks. I tried to purchase a shirt on there and the seller doesn't respond and they don't ship! THIS is why Poshmark has a bad reputation. And there's not enough protection for the buyer! They need to put a time limit on these sellers to ship their orders, and they need a better message system! Not public ones for all the world to see. The website is TRASH and so are most of these sellers!

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K
4:29 pm EDT

Poshmark poshmark clothing purchase/return request

I was given the impression that all I had to do was hit "not accept" to return an order, not send pictures which my phone won`t do. I wish to return and item that is in the exact condition that it arrived in but am being blocked from submitting my "not accept". If this is not resolved within 24 hours, I will be contacting my credit card company. I will also return the item with proof of delivery and post my experience on Facebook. Thank you.
.

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Mia Salem
US
Oct 27, 2020 5:57 am EDT

great dont be robbed by these crooks

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L
8:34 am EDT

Poshmark members leave harassing/threatening posts

Poshmark has repeatedly allowed "Gothrose" to leave harassing posts on other members boards. If she doesn't get
the attention she thinks she deserves, she posts worse comments, and Posh does nothing. No wonder this site has
such a terrible reputation. They really only care about the scams, and making money off unsuspecting victims.
They should be shut down.

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gemluvr
US
Jul 11, 2019 12:56 pm EDT
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The BUYERS ARE THE VICTIMS! Maybe if Poshmark had a better message system and make these sellers ship the items instead of allowing them to sit on them, then maybe it would be a better and safer site. But they don’t offer very much in buyer protection!

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gemluvr
US
Jul 11, 2019 12:50 pm EDT
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Poshmark’s sellers are not the victims, the BUYERS are for not shipping the orders. They also don’t bother communicating. THAT is why Poshmark has a bad reputation! The sellers don’t communicate and they don’t ship and they couldn’t care less! Most of these sellers are low life CROOKS!

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gemluvr
US
Jul 11, 2019 1:08 pm EDT
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Replying to comment of gemluvr

I did not word this right - I’m saying the BUYERS are the victims because the sellers don’t communicate and they won’t ship their orders! The sellers call this a “Community”? It’s a JOKE!

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M
3:00 pm EDT

Poshmark rolling loud ticket

Hi, i understand under the circumstances you cannot refund me the money but I'd like to make you aware of the situation. I recently began to purchase a festival ticket from michi_nf, where i paid half upfront then the other half later. She told me i could have a 100% refund if i could not longer attend the festival. When i unfortunately could no longer attend she then blocked me and refused to give my money back. I no longer can get ahold of her. Since purchasing this was off of poshmark i am not looking to recieve my money back but I do not believe this person should represent your company and selling things online if they are stealing from people. I lost $400 due to this and now have to get a lawyer to get my money back.

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12:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark 4 orders being charged to my checking account which I didn't make.

The Fraud dept of my BB and T bank called to verify a charge to Poshmark for 36.79. I told them it was Bogus and I cancelled the Debt. card ending in 6153. They told me there were 3 other charges in the bank, for 25.79, 55.79 and 9.99. We didn't make these charges, the debt card is now cancelled and I want these charges reversed.

the transactions were from yesterday, 3/6/19. The name on the card is Ann Eggleton of
2453 Shore dr. Ashville, Al 35953. She must have misplaced of lost her debt card.
My email address is [protected]@ncpsolutions.com
thank you

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2:11 pm EST
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Poshmark scams and bank fraud

I had a bad transaction through Poshmark.com with an unscrupulous seller who sold me rain boots which were defective and leaked and were peeling at the seams, I took pictures of the item and filed for a return the same day I received the item, using Poshmark's online system. I was denied my claim based on false trumped up charges and false allegations, all which could be proven false by the date and time of the delivery, and time the photos were uploaded. I contacted my Bank and filed a claim with their claims department sending them the pictures of the defective item. The Bank was horrified about the scam, and was very sympathetic to my cause and allowed me to file for a reversal of the funds. The Bank gave me a temporary refund for the amount of the item ($42.49) while they proceeded with their investigation.

When the Bank contacted Poshmark, they falsely alleged they had given me the refund, using a different refund amount of a different item that they had in the past refunded me, and had the money I had received from the bank for my claim removed from my account.

I contacted the Bank and explained that there were two different transactions: one for $35.99 on Jan 16th, that I had been refunded for by Poshmark, and the $42.29 item purchased on Jan 14th that I was not refunded for. The Bank Rep said "yes I can see there are two different transactions, and the dates of purchase and the amounts differ." So Poshmark basically lied to the Bank and said they gave me the refund when they did not, and pulled up a different refund and gave the bank that amount which was then withdrawn illegally from my account. The Bank Rep said, "don't worry we will get you your funds back and continue to investigate your claim."

It is pretty serious when Poshmark attempts to defraud it's customers by giving the Bank erroneous information about different transactions in order to steal from consumers!

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1:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark app

This app don't have customer service and customers have to send emails Poshmark don't answer the email my account has been suspended for no reason I'm trying to contact Poshmark but that's really hard if they don't have a real customer support for any issue until now I don't know the reason of why my they made a decision to blocked me I don't have access to make any purchase I totally understand if I had bad behavior with others but I consider it myself as a 5 stars buyer I order every day I spend a lot of money and I don't deserve it they have advice the customer why they're blocking that account and that way peoples can delete the account.

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Update by Hotlips_
Feb 06, 2019 12:49 am EST

Very simple Poshmark don't have customer service and I email them regarding my account and they never answered me, my account is suspended and until now I don't know the reason because they never contacted me sellers was waiting for me to order from them and nothing go through honestly I don't deserve it because I'm 5 stars buyer .

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C
8:36 am EST

Poshmark retaining customer passwords

ALERT! Poshmark retains buyers' personal bank info! I tried to use Paypal and Poshmark would only accept it if I agreed to "auto pay" which means buyers must give Poshmark the password to PayPal! ( or credit card numbers, which they retain). Who would trust Poshmark with passwords? They couldn't possibly keep passwords secure! That's why I use Paypal—so my account access isn't archived by Poshmark or any other company. bTW: Not all companies archive—ebay doesn't.

Note: Check out over a thousand BBB complaints about Poshamrk.

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L
10:33 am EST

Poshmark review board and seller

I received a pair of boots. Was told i have to keep them because i never asked if one of the boots squeaks.
Well, the boot (left )squeaks SOOOOOO bad that i can hear it at the other end of my house.
The owner said they are SO beautiful, she finds it hard to beieve, and she only wore them 2 times...I know why...you cant wear these anywhere.
I have many videos if these arent enough.
I spend my days in Drs offices and I cant make noise.
The seller should have taken care of this hersef instead of instead of getting a bad review on your company.
I REALLY CANNOT wear these boots!
One of them, the right one is excellent. The left one is defective. I looked up online to see if i could do something about it. They said to return to the store because the heal is on wrong.
Please, help me fix this and help this seller know that you are supposed to sell gently used, not defective.
Thank you,
Leanne Bakee

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C
11:14 am EDT

Poshmark order not received

I placed an order and have yet to receive it. The $ 14.99 was taken out of my checking account 2 times on 09/19/2018 but i have not received anything not even an e-mail. I would like both purchase amounts to be put back into my bank account. This is my last attempt before contacting the better business bureau. Thank you in advance for your immediate attention to this matter.

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B
5:18 pm EDT

Poshmark jacket

I paid for a jacket and the seller sent a message after the agreed price that is no more available. Money has been deducted from my account for the jack. How do I get the money back. Please guide me on how my money can be returned to my account. The amount agreed was $120. My account has been debuted. My other product are yet to be mailed. Please kindly help me.

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4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark refusal to release payment for an item I sold through their website

I sold my Hermes Apple Watch Band on September 19, 2018 and shipped it overnight using a tracked Fed Ex package. Because I did not use the shipping label provided by Poshmark, they canceled the order and is refusing to pay me my portion of the earnings. I attempted to contact them through the only means you are able to contact them (I'm thinking that this is due to the numerous complaints they must receive), which is a short contact form that is submitted to them. You receive an automated response thanking you for your email and to let you know that they will be in touch soon. NOPE, sorry, I have emailed them over 20 times since October 5th 2018. It is now October 30th 2018 and still no response at all from Poshmark Support. They will not acknowledge me at all. The buyer even contacted them and let them know she received the item, but still nothing. Buyer states that when the transaction was canceled the first time, her funds were returned. They asked her if she would like to repurchase the item so that it will show as sold again vs canceled, and she told them yes. They have kept her payment and refused to pay me my portion of that sale.

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D
8:09 am EDT

Poshmark failure to produce item, and refusal to respond to emails

I ordered a jacket on Poshmark 10/18.

After a few days I reached out to poshmark informing them that I have yet to receive any information stating my item has been shipped.

It is now 10/28, and 6 emails later and I have no item, money gone from my card, and no acknowledgement that I even exist.

Poahmark is a scam!

Order ID
5bc8e1d551abe5403ec64255

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J
5:47 pm EDT

Poshmark 5bb42a89d1c31bbb733e0506 / charlie2155

To whom it may concern, My name is Jacqueline Belim. Purchased an order from Poshmark October 2, 2018. Order still hasn't been received. I've been a committed customer for quite some time. Purchased over 20 items successfully. Very satisfied with Poshmark Seller. However, I'm disappointed that my order has been delivered, not to me. I've sent several messages to poshmark support team and no response. Communication with poshmark support representative with Alex . I'm asking for assistance in resolving this matter with poshmark. I don't know what to do. I'm hoping you can help me with resolving order #5bb42a89d1c31bbb733e0506. Charlie2155. Thank you in advance! Sincerely, Jacqueline Belim

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Update by Jacqueline Belim
Oct 20, 2018 5:56 pm EDT

5bb42a89d1c31bbb733e0506 Charlie2155 ! Formally filing this claim BBB .Thank you in advance . Sincerely, Jacqueline Belim

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S
12:42 pm EDT

Poshmark never received my purchase!!!

Your seller Linzlucas31 is a thief! She's been active on the site and has yet to contact me about my purchase! I purchased the item
on September 11, 2018, should have only taken 1-3 days to ship and I received nothing! I contacted the seller with no response! I have filed 2 complaints against the seller and YOU guys have yet to respond! I'm sure the Better Buisness Bureu would love to hear about this.

SFBabe

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M
11:53 am EDT

Poshmark poshmark not responding to an order that was charged to my card and I haven't heard anything about when it's being shipped

Order #5ba197118c53b76858bdc6a
Order 9/18
Never heard anything once the order was placed. I contacted Poshmark and they never responded. I emailed again and the response was
I am not sure who I can talk to about an order that I placed was charged and never heard again.

Hi there,

Thanks for reaching out! We’ve received your email and our team is working as quickly as possible to answer your questions. Our goal is to get back to you in less than 24 hours; however, we're currently transitioning to a new email system to provide you with the best experience possible—so you may experience a slight delay. We appreciate your patience during this time.

In order for our team to provide you with the best assistance, please provide as much detail as possible including your username and/or order number.

In the meantime, search and find answers to some of the most common questions in our Support Center: http://bit.ly/PoshSupport

We will be in touch just as soon as we can. Thanks and happy Poshing!

-Poshmark Community Team

I emailed again and got the same email.

My card was already charged and I have not heard another word.

The email they have is [protected]@optonline.net

I just want to know what's going on.

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M
12:44 pm EDT

Poshmark customer service - verification

My account was frozen preventing me from buying anything even though i had earnings a available. Three days for a response from customer service and they told me they need id verification asking to see my card and statement! This is ILLEGAL. It is ILLEGAL to ask for that, its ILLEGAL to freeze money I have earned, it says right in their own TOS my earnings sre mine to use ir withdraw at ANY TIME. Bs. Im suing them

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J
1:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark dress

Ordered a dress online marked as medium and modled on modle I thought was the same. However when dress arrived, the style was slightly different and the fit was not how a medium fits on me. Tried to return for a refund but am being denied by seller and poshmark. Why? This makes customers not want to order from sites like this. What can I do? Any help this was my first time using Poshmark and If I cant resolve will be my last!

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2:07 pm EST

Poshmark buyer scammer

A seller whose email address is: [protected]@gmail.com
is a scammer. He has contacted me twice to conduct business outside of Poshmark at this email address wanting me to accept a cashiers check. Please close his account and/or block him from contacting me on my account. His poshmark id is @reno2321...My id is ohmytvc15db. Is there a way you can prevent him from sending me messages on my poshmark items? Please advise. Thank you.

Ilene LeClaire

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M
7:51 pm EST

Poshmark my designer sales

I have 100 percent reviews. But this company Does not care about seller. They let buyer do what ever they want. I am a dr and wvery thing I sell is designer, from neimans or saks. They allow buyers to play games, and then return, after the seller has lost sales.
They do not even check. But they are happy to take tgeir 20 percent. Worst Zi have ever seen. I have a huge closet on their website. I need to find someone to move it to.
Dr Muchelle Mo talbanoo

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About Poshmark

Screenshot Poshmark
Poshmark is a popular online marketplace that allows users to buy and sell secondhand clothing, shoes, accessories, and beauty products. Founded in 2011, the platform has quickly become a go-to destination for fashion enthusiasts looking to score great deals on high-quality items.

One of the key features of Poshmark is its social aspect. Users can follow each other, share listings, and leave comments on items they're interested in. This creates a sense of community and helps buyers and sellers connect with each other more easily.

Another unique aspect of Poshmark is its focus on mobile commerce. The platform has a robust mobile app that allows users to browse, buy, and sell items on the go. This makes it easy for sellers to list items and respond to inquiries quickly, and for buyers to shop from anywhere at any time.

Poshmark also offers a range of tools and features to help sellers succeed. These include the ability to create custom listings with multiple photos and detailed descriptions, as well as tools for promoting listings and managing inventory. Poshmark takes a commission on each sale, but many sellers find that the platform's features and user base make it well worth the cost.

Overall, Poshmark is a great option for anyone looking to buy or sell secondhand fashion items. With its social features, mobile app, and seller tools, it's a convenient and effective way to connect with other fashion enthusiasts and build a thriving online business.
How to file a complaint about Poshmark?

Here is a comprehensive guide on how to file a complaint against Poshmark on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Poshmark in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with Poshmark. Include key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, and company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against Poshmark on ComplaintsBoard.com.

Overview of Poshmark complaint handling

Poshmark reviews first appeared on Complaints Board on May 14, 2013. The latest review Very poor management of returns/refunds dispute resolution and escalations processes was posted on Nov 11, 2024. The latest complaint did not receive a louis vuitton that went through a consigliere process @poshmark was resolved on Nov 09, 2017. Poshmark has an average consumer rating of 1 stars from 256 reviews. Poshmark has resolved 1 complaints.
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  1. Poshmark Contacts

  2. Poshmark phone numbers
    +1 (818) 523-3528
    +1 (818) 523-3528
    Click up if you have successfully reached Poshmark by calling +1 (818) 523-3528 phone number 1 1 users reported that they have successfully reached Poshmark by calling +1 (818) 523-3528 phone number Click down if you have unsuccessfully reached Poshmark by calling +1 (818) 523-3528 phone number 4 4 users reported that they have UNsuccessfully reached Poshmark by calling +1 (818) 523-3528 phone number
    Media Contact
  3. Poshmark emails
  4. Poshmark address
    101 Redwood Shores Pkwy, 3rd Floor, Redwood City, California, 94065-1176, United States
  5. Poshmark social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
  7. View all Poshmark contacts
Poshmark Category
Poshmark is ranked 30 among 1606 companies in the Online Shopping category

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