Pottery Barn review: Holiday icon crewel stocking

I ordered a monogrammed Christmas stocking for my new baby November 8, 2023. It was never picked up by UPS and said ‘label created awaiting carrier pickup’. I was told I had to wait until the following Friday before it could be reshipped. I called back on the designated Friday because still no movement. It was Black Friday though and everything was on sale. They did get it reordered but two days later it was back ordered. I was willing to wait but then it was canceled without any notification. I called customer service and I was told I could pick another stocking and get 15% off. Pottery Barn sold out of every crewel icon stocking besides one that my other son already has. We all have different stockings from Pottery Barn and I don’t want to buy one we already have. I found the original stocking I had ordered in a store out of state that would ship it to me but I had to pay for shipping. But with the 15% off I was promised I figured it would be a wash. I also have to take it to Pottery Barn Kids to be monogrammed because Pottery Barn doesn’t monogram in store which is 50 minutes away from me. I was told I could call back after ordering from the store to get a credit for the 15% off but now they say they can’t give it to me because it was a ‘store’ purchase and not an ‘online’ purchase. I did everything the customer service agents told me to do and I got screwed over again and again. This has been the worst shopping experience I have ever had and they have lost my business. Terrible customer service.