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Power Home Remodeling review: don't let these people in your home 102

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12:52 pm EDT
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I was approached in my front yard by a very nice young guy with a company polo shirt and clipboard. He told me that they had done some work in the neighborhood and asked me if I wanted a free estimate for new windows. I said sure, not knowing what I was getting into. He placed me on the phone with a company rep who scheduled an appointment the following evening for 7:30pm. The salesman arrived and unpacked a variety of equipment and launched into a 2 hour long (literally 2 hours) sales pitch. I interjected several times asking him to get to the point, we had a long day, had not eaten dinner yet, etc., but there was no deterring this guy from the obvious script that the company gave him. After an eternity when he finally got to their numbers, the prices were astronomical. We turned him down, at which point he suddenly came up with several discounts that he could apply, including a low rate that only applied if we committed that night. I asked him to leave us with the estimate and we would be in touch. He replied that he could not leave a written estimate, as it was against company policy. Also I wanted to know where the alleged recent work in our neighborhood was done so I could take a look. Of course he could not tell me, and I now suspect that was also a lie.

DO NOT LET THESE PEOPLE IN YOUR HOUSE. THEY WILL STAY FOR 2 HOURS WITH A BAG OF TRICKS. ANY COMPANY THAT PROMISES YOU A FREE ESTIMATE BUT THEN WILL NOT GIVE IT IN WRITING, PLUS HAS A LOWER PRICE THAT ONLY APPLIES IF YOU COMMIT THAT NIGHT IS SHADY, SHADY, SHADY.

Salesman was a nice young guy though. You gotta feel bad b/c these are some of the only jobs out there right now.

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102 comments
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Brent S
Millville, US
Apr 13, 2011 1:31 am EDT

i signed on a tuesday evening. after thinking about it called after the 3 day cancelation. it was sunday 2 days after cancel date. salesman came out tuesday and said three of the windows were already made and that we would have to purchase them because they were already made. if the project manager hasn't come out to retake measurements, how could the windows already be made? needless to say had to sign new contract for the 3 windows.

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Jadore1102
Philadelphia, US
Apr 16, 2011 7:01 pm EDT

I had enter the Power Windows and Siding's $21, 000 Home Improvement Sweepstakes! From Mix106.1. When I had enter my info. to be entered they have called me the next day to tell me ty for entering and ask about questions on my home like how many windows, doors etc. They said they will come out to measure my doors and windows. I did tell them I am not purchasing anything I just wanted to enter the sweeps. They said it was no problem they just come out ahead of time to get all the measurement just in case if I was to win. So we set up a date and time. The day they were suppose to come they DIDNT! I had waited all day and night and they never have showen up they didnt even have the courtesy to give me a phone call to apologize and to set a different day when I had changed plans during that night cause I was still waiting. I see they still have that contest on Mix 106.1 from Power Windows what a bunch of crock!

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ASADY
Claymont, US
May 04, 2011 9:41 pm EDT

Power group are power windows are what ever they call there company has been around long enough to come up with a sales pitch and marketing campaign that has been very successful. Truth be told the sales people they send probably don't really know the things they tell people in there presentation are lies and exaggerations. They are just repeating there sales pitch as taught in there sales meetings.Most of these guys really have no experience in the home improvement field
which works out better for power because the sales guy really comes across as telling the truth. Everything they say and do and say is to get you to sign that contract the night they meet with them they have been highly trained like little actors on how to respond to any resistance you have not to sign on the dotted line . Let me tell you some of the things you may want to look into before paying $750+ for a window of most honest company's would sell for $200-275 range
1. If they told you there installers are in house (company employees) that is a lie the window installers are sub contractors. I know a guy who was doing work for them who was hired off craigs list no background check he just went there picked up windows and went to the job ! 2. Real neat little trick banging on the glass with a mallet to show how special there glass is in fact it is not special it is double strength glass lots of company's come standard with it but it only cost about $8 to upgrade the average double hung are slider it by no means justifies there high prices .3 They have been known to make claims that they have a special window that you can't get any place else there windows are made by northeast Aluminum in Philadelphia . Google them go down there and see for yourself go down there between 7-8 am and the building behind will have about 20 subs loading up for the day ask them who they work for.Lots of those guys are working under the table for the subs! Don't get me wrong some subs do nice work but should you be paying top dollar to take that chance! They used to claim that there installers are aama certified this means nothing . If some are certified they are not doing an aama install when they remove a window with a nailing flange and install a window with out one its the same thing all the companys do .You can call it deceptive marketing practices I call a highly polished scam . If you like paying more and being lied to call power group or power windows What are you waiting for! I can tell some of these people on this board work for them they probaly changed there name because of boards like this if these lairs took advanage of you are some one you care about the best thing that you can do is call the bbb they hate that because they use there rating as a sales point call and watch them scurm

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mom23
Fanwood, US
Oct 16, 2012 7:11 pm EDT

STAY AWAY! VERY PUSHY, TERRIBLE CUSTOMER SERVICE - WASTE OF TIME!

A friend recommened this company. . .so I blindly called without checking the numerous complaints about their sales tactics.

Scheduled an appt for Thursday night at 7:30. . .

Thursday afternoon I got an automated message asking me to call the 800 # to confirm the appointment time - I did - after almost 5 minutes of pushing buttons & finally chatting with a human, my appointment time was confirmed.

Thursday night at 7:30 rolls around - no one shows. . .finally at 7:50, I call the company to see what was up. They put me on hold and finally find the salesman who is somewhere on route 95 (at least 30-45 minutes away) I am furious! How could a salesperson be so late without calling the homeowner to let them know, or reschedule?! The person on the other end of the phone apologized, and I STUPIDLY rescheduled for tonight - TUESDAY. . .

Tuesday night a very nice young man shows up. . .complimentary, polite, great salesman...goes through an hour long presentation with all his toys & tricks until I finally say - "All this for ONE window? Our primary focus was siding and replacing a picture window with a bay - he apologized as he was not able to talk to us about siding- that was someone else! I was so furious that now 2 evenings of my precious time with my husband have been wasted on this pushy company with extremley poor customer service

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americandad
Miami Lakes, US
Feb 19, 2013 10:17 am EST

These people (not even in uniform) keep knocking on my door at night and offer afree estimate. I have said no each time. They keep saying they are 'down the street doing jobs"..yet I have never see a truck or worker anywhere !
The most recent time they cam eto my door I had just had my roof done the day before and the contractors sign was in my front yard.. THEY STILL OFFERED TO QUOTE ! DUUUUUUUHHH. My neighbor got a quote for 3.5 Times what I paid.
Spoke to my roofer about them amnd they said they try to get one big job eto make up for all the others they did not get .
What a dirtbag company

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tired ofrudeness
Westbrook, US
Jun 03, 2013 5:37 pm EDT

Just FYI these guys are NOT accredited by the Better Business Bureau. I had a red haried with a red beard and mustache. The man lied and said they were doing work in the neighborhood (they weren't). I finally got them to take NO for an answer. As they went away they said very inappropriate thinks. I called their company number and left a message for "Adam" who the operator said is the President of the company. Pick up the phone and leaves messages for Adam. Everybody !

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Puppybubbler
Randolph, US
Sep 19, 2014 8:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Received a sales pitch from this company for roof replacement- Checking BBB and others and most comments are from out of state and confused with a Powers Windows based in Philadephia- Any information good or bad on Powers HRG?

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patricia wexler
US
Mar 09, 2016 7:54 pm EST

I bought there windows they keep breaking cant even lock them parts keep falling off i only had them 1 year they are junk do not buy they cost 1000 a window they are not what they say they are THEY ARE JUNK! sorry that i bought them. what a rip off

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Timmmay
US
Dec 14, 2016 9:03 pm EST

I have a feeling most of the people on here defending Power's sales tactics work for Power. The defensive comments are clearly biased based on the vibe alone...like Power sales pitches, these comments simply don't ring honest.

Power sells substandard NBP SL2700 windows with some huge design flaws for outrageous prices. These windows aren't builders grade, for sure, but they are not nearly as good as mid-range windows like Vista or certainly higher-end Windows from Okna or Sunrise. After researching and meeting with sales reps from multiple companies here in Chicago, I ended up going with an Indiana company that sells various brands, which is generally a good sign. Any company that sells one brand and, like Power, ONLY ONE MODEL, that isn't even that good, RUN.

One thing people really need to realize about the SL2700's that they might not until they're installed and it's too late: they are ugly windows. Just downright cheap looking. The "fusion welding" looks cheap; the frames are bulky and the corners show seams. The risers aren't as smooth as block and tackle, the locks feel cheap and "sash lite" is simply a corner cutting manufacturing process that doesn't seem to pass any savings down to the consumer, because the windows aren't any cheaper than clearly superior alternatives.

I went with Sunrise Restoration. Cost $8800 for 12 windows properly installed (decent capping work, glazed poly, clean trim, replaced some frame damage on two frames, etc.)

I'd just throw out there that I almost went with a company that sold Vista exclusively but I wasn't sure about their seal technology. The estimate was for the same price as the company I went with that sold Sunrise (they also, not surprisingly, sold Vista, and recommended Sunrise over Vista at nearly the same price!)

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Aziyade
US
Jun 08, 2017 6:35 pm EDT

Today for first time a nice guy rang my door bell, he told me that they were in the neighborhood giving estimates for siding, he was wearing a blue royal
sweater with the POWER word on the front of it. I told him my husband was not home and to give me his phone number, so I can talk to my husband about it and then we can call him after, he do not have a phone number to give {weird} if you have a business doesn't you have a phone number for the costumers? well he wanted to make an appointment to come to my house to give an estimate for the siding, he ask for some information so he can write it in a notebook that he was carrying with him. Well, when somebody ask me for information, somebody that I have not requested, A RED FLAG RISE IN MY MIND. So I said to him: sorry but I won't give you any information...By the way where is your phone number?

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William Cole
US
Oct 25, 2017 9:52 am EDT

okay, so is anyone happy with their siding ? just got an estimate last night... liked the products, am looking for quality product and installation

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unhappyjeri
US
Nov 14, 2018 8:33 pm EST

They came, they left, they called and then they said "YOU ARE PROBABLY NOT THE KIND OF CUSTOMER WE WANT" didn't know how to reply to that so I just hung up the phone I suggest that you just don't open your door or close it quickly!

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David Duval
US
Jul 29, 2019 12:15 pm EDT

Sounds like the people that are sticking up for this P.O.S. company are paid by them or work for them. NO way in hell is this comany any good. They go to fairs and bug people into signing up for estimates and what not. You say no and they ask why and when you try to walk away they are like bla bla bla. Sorry not a good business they are scam artists.

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L G Harrison
US
May 26, 2022 8:57 am EDT

I wish that I had not let them in my house. They charged me an outrageous fee to replace my roof! I can't understand how I got looped into this deal in which it appears I'll be paying for this roof job for the next 12 years As a senior citizen, I don't think that I'll live twelve more years! Although their quote was twice as high as any I've ever had. I never signed the cancellation paperwork, but it appears I'm stuck as well as being sick over the manner of installation.

They ruined my heirloom flower bed and my late mother's iris' did not bloom at all this year due to them loading their equipment on them. When the work was finished, I complained because they had not replaced several pieces of rotted wood only to be told that was not part of the roof. After much discussion, they finally replaced one of the 2x4's. I am so very hurt and discouraged over this. The total roof replacement was not what I needed after all. They said that they cared about their customers,but not so much that they would state the truth about what the actual problem was. Instead, they chose to inflate the cost and place me in a position of eternal payments with a roof that has nothing more than any other roof shingles.

I am sick and tired of people/companies who will tell half-truths and manipulate information to get the almighty dollar.

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BiscuitGal420
US
Aug 04, 2022 12:46 am EDT

My “free estimate” was four hours of a work day. They insisted my partner be in attendance. So we both lost money that day. In the end I just felt like a fool for not thinking to ask how long the sales pitch, I mean estimate, would take, but it’s validating to see I’m not the only one.

Got a call about a week after I declined the initial estimate including discount after discount (sorry, but $1k off a $39k price does not make me any less house broke). They said they’ve “found more discounts!” and wanted to know when their consultant can come by to discuss them. I told them it doesn’t matter how much of a discount you got me, unless you offer $5k or less I literally can’t afford it. They talked backwards for a minute. We ended up in a yes ladder and they were like “ok great, so is evening or morning better for you?” No means no.

If their sales techniques (though, they obviously work for a lot of people, I’ll give them that) weren’t so sketchy they might have actually made a customer out of me in a couple years.

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Brent C
US
Aug 25, 2022 1:46 am EDT

This business ( or so-called business) has been calling my house several times a day - I have repeatedly told them to put me on the no call list. They don't listen.

This is harassment and if they want to fight it out in a legal battle, I am more than happy to oblige.

Shameful idiots

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Paul Leix
US
Oct 05, 2022 2:31 pm EDT

I had all new windows installed 6 years ago Now the seals are all starting to go bad I paid big $$ for These windows my new front door is also bowed and doesn’t seal STAY AWAY FROM THIS COMPANY

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Jo Will
US
Oct 12, 2022 10:58 pm EDT

Poor Poor… despicable work… broken glass left in my home, missing window handles. debris left hidden under our bed. Broken glass went into my husband foot twice. I paid for 11 windows only 10 came. Two months they still have brought the 11th window. Please do not use them for anything. They hire cheap day laborers to do the work. Power windows suck! zero recommendations for this unsatisfied customer

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bfts
US
Oct 13, 2022 1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Only two hours? I listened endlessly... two reps showed up and one said nothing and the other talked non-stop for over 4 hours . Always went back to a very well rehearsed dissertation. The "inspection" segment was over an hour..how long does it take to measure from the outside. THEN they had to measure every window from the inside.? Insisted on going upstairs into a bedroom to gain access to roof. I did not want these guys going through the bedrooms. The "estimate" could have been done in 20 minutes. The bulk of the time was an endless high pressure brainwashing attempt. IF you have good products and good workmanship you do not have to spend hours overselling the company.

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Bubba7
US
May 18, 2023 1:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Salesman trespassing on private property

Teach people what No Trespassing sign

Salesman in zip code 85032

5/11/23 1pm

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