Premier Range review: Basin splashback

We ordered (21.101.2023 invoice 166843) a splashback promising a high-resolution/quality image but what came (02.11.2023) does not look like the quality advertised. The quality is poor to say the least. Does anybody have their basin splashback away from the basin itself at 1m+? I was asked to make a photo of what I received at 1m, so it would look like PR's definition of high-resolution is that if you can make up what the image is from 1m+ away it is high enough resolution. Offered twice to resolve things amicably by returning at my own cost, but from a photo received from me they concluded the quality is good enough (wouldn't it be wonderful if doctors could heal or at least diagnose just looking at a photo of you? PR seem to be able to do so without holding a physical product in their hands!) :) . As a desktop publishing professional with good eyesight I have to disagree. A shocking experience and the only thing that is Premier is the price for product which looks nothing like what is advertised. For reference we ordered White Waves image. I was worried about the proportions of the photos (which are ok) but it is a quality that is horrible. Was told my "case" was passed onto directors as I asked, I also asked a call from those directors... and the quality control documents I was told exist. No wonder there is a whole Facebook page for complaints against this company!

A cherry on top, PR suggested that I (who has x-years of desktop publishing experience) do not understand the printing process. My intelligence is bruised by a number of vague statements from this company's whose directors and managing director don't even have a public profile to see what their knowledge of the printing processes is, if any.

My request for return and refund was simply not even acknowledged. I asked for a call from Directors (there are 2 according to the Companies House UK) but was told "somebody will get in touch". PR simply does not answer the question you ask and answer to the question they think you should have asked - this is so unprofessional. Also, Companies House will show you the same people open and close Limited Companies with the same name from time to time (latest incorporation in the UK is 2018 onwards), this, I assume, allows them to start from the scratch when the number of negative feedback become bad for the company's reputations.