Prestige Auto Cars
Reviews and Complaints

My truck had a check engine light on as soon as I drove it off the lot. I told them right away when I saw it, and they said they would fix it. But they never did. Then my truck started jerking and acting like it didn't want to stay on. So I took it back to them, and they said it was fine and I could still drive it. But when I left, it started driving even worse, to the point where I couldn't even drive it. That's when I brought it back to them on December 4th, a Friday, around noon. It's now December 21st, and my vehicle still hasn't been fixed. I just want a full refund or my vehicle back fixed as soon as possible. Please help.

I took my car to Prestige Auto Cars for some repairs. After 4 months, I called them to check on the progress, but nobody could give me an answer. About an hour later, the manager of the service department called me and told me to come pick up my car and pay the bill. They said they were no longer working on it because they didn't want to be pressured to finish it. Keep in mind, it had been 4 and a half months since they had my car. It was supposed to be a simple fix, but it turned into a situation where they didn't know how to fix it. I tried to contact the so-called general manager, Mike, but he wouldn't take my calls. I even reached out to other businesses in the area, but they gave me the same response - nothing, not even a return phone call.

On August 5, 2022, I bought a 2016 *** from Prestige Auto Dealership. They said they would change the original radio because it didn't work. They tried four times to fix it, but they couldn't. On their last try, they put in a different radio that still doesn't work. They kept saying that some parts were missing from the radio. I contacted them again, but they still haven't fixed it or called me back. I tried three times to get the contract I signed with them, but they haven't given it to me for over 3 months. I made one last attempt to get the radio replaced and the contract, but now I've decided to complain to ComplaintsBoard.com for help with this problem.

I recently purchased a used 2017 vehicle from Prestige Auto LLC in July 2022. But guess what? Not even a month later, the car completely failed on me during rush hour traffic. And get this, I had passengers with me, creating a safety risk for everyone on the road. I took it to a dealership for a diagnostic, and it had a crank seal leak. Despite adding oil, the levels were low. Researching the VIN revealed past reports of power loss and engine issues. The dealership claimed the car was in good condition, but it's clearly hazardous. I don't want to risk fixing a car that's so problematic. I just want a refund. Oh, and today, the engine started smoking with a burnt oil smell in the cabin. I even captured it on video before exiting the vehicle. Can you believe this mess?

On November 7, I bought a car from Prestige Autos. Sadly, on January 18, the car was in an accident and totaled. I completed paperwork with my insurance to settle the loan. The insurance company sent a check to the financing company. They also compensated me for the car I purchased. On May 26, I sent all documents to Prestige Auto Cars for a refund to clear the loan balance. I'm still making weekly payments for the totaled car because Prestige hasn't issued the refund. I've repeatedly contacted both insurance and financing offices for updates. They either promise a callback or to send proof of payment, but I've received neither. The financing company hasn't gotten any payment from Prestige Auto, and Prestige hasn't shown proof of payment.

We bought a car from Prestige Auto Cars in January. Right after we got it, we had to take it back to the dealership because it was rattling and shaking. They gave us a loaner car while they fixed it, but we didn't get our car back until about a month later. Within a week of getting it back, we had to bring it back again because the engine light came on and the brakes were bad. They had to replace the brakes and said there might be a problem with one of the engine cylinders. They told us to bring it back if the light came on again. Well, within a week, the engine light came back on and the engine was making noise again. On top of that, the airbag light came on too. We brought it back to the dealership and they said it would take about 8 hours to fix the problem. We asked for a loaner car since this is our only vehicle, but they said they only had one loaner car and it was already taken. We had to rent a car instead. It's been 3 extra days now and we were supposed to get a call today to know the status of our car. We have to bring back the rental car tomorrow because of our own financial situation. We can't keep renting a car while also paying almost $800 a month for our car payment. We think there are serious problems with this car because they've had to do major engine repairs twice already. We want them to fix this issue properly, like maybe putting in a new engine since it's obviously a faulty one, or giving us a different car that's comparable. Also, we've already spent over $500 on rental fees.

I'm writing today to complain about Prestige Auto Superstore. On May 8, I placed an order with Prestige Auto for a used vehicle. The total price was $14,716.47, and I paid $5000 in cash. I financed the remaining balance of $9,716.47. I finally purchased the vehicle on June 3. Before buying the car, I asked them to fix specific issues, such as the driver side mirror and a hole under the driver side floor mat. They only fixed the driver side mirror. Four days after my purchase, my fiance went to the *** location and spoke with Dave, a sales manager. He told Dave that he couldn't see out of the windshield at night and mentioned other issues with the car. Dave scheduled an appointment to fix the brakes and wheel locks, but nothing was done about the windshield. Since then, we've been calling every 3-4 days, but no one responds. They just pass us off to someone else on the phone. At one point, I left the car at the dealership for three days, but still nothing was done. I even called the owner, Anthony R, on his personal cell phone ***, and he told me to contact Dave for assistance. Dave then referred me to the service manager, who referred me back to Dave. This has been going on for over thirty days now, and the limited warranty has expired, so they claim they're not responsible anymore. According to the purchase contract, my vehicle is guaranteed for 60 days or 3000 miles, whichever comes first, and the dealership is supposed to cover 100% of the labor and parts for the covered repairs. However, no one from the company has returned my calls to this day. I've left messages with the *** administrative assistant, but it seems like they don't care. Dave even asked my fiance if we have full coverage insurance, which we do, but I don't think I should have to report it since the damage wasn't caused by me. It seems like Prestige is trying to avoid taking full responsibility for the damaged vehicle they sold, and it's sad if they're getting away with it. I didn't notice the tint before because we always saw and test drove the car during the day. But at night, you can see where there were numbers (maybe a price or car lot number) that were previously on the car, as well as some type of spill that stained the windshield. I've spoken to other businesses who looked at the windshield and were shocked to see that Prestige sold the car in this condition without even suggesting to replace it or partially compensate for it. The resolution I'm asking for is for them to replace the windshield or compensate me for the replacement. Since I've had the car, I've spent several hundred dollars on other malfunctions, which I didn't complain about. I think they could show good faith by being a reputable dealer.