ProFlowers review: unauthorized charges 219

I have been charged $14.95 mothly since Feb. 2008 when I ordered flowers from Proflowers. I was aware of the charge but thought it was from E-ZPass without much thinking since I registered for it around the that time.
Reading the coments from this site is helpful.
It is hard to believe Easy Saver (and Proflower) can do this to so many and for so long.
I'll call tomorrow and hope I can get all the refund.

One of the ways to get this to stop is to report it to Google's seperate online fraud company.

you can file a complaint here: https://badwarebusters.org/community/submit

If they get enough complaints they will can remove the web sites involved from the search listings (and maybe google will stop posting sponsor listings from them) and some security software could pre-warn the customers

I learned my credit card was being charged $14.95 for something called Easy Saver Membership after being alterted by the fraud dept. of my credit card company. After researching this I discovered tthe Complaints Board site info about this scam. I called the Easy Saver number and requested my "membership" be cancelled. They agreed to cancel, but offered no further information. I then said I wanted a credit for the $14.95, which they readily agreed to. Fortunately, I knew from reading other complaints to ask them for past charges and was told I had been a "member" since 2009. When I said I wanted all charges credited, the guy offered me a credit for 6 months of charges. I stood firm and said I wanted ALL of the charges credited. He then bumped me up to a next level superivsor who offered me credit for 1 year worth of charges. I refused again and said I wanted all charges removed, or I would pursue legal action. This got me bumped up to yet another level supervisor who agreed to credit my account for all of the charges for the past year and to issue me a check for charges made the previous year. Don't take no for an answer with this company. Demand to know how long they have been charging you and demand a complete refund. Also they wanted me to give them my address for "account verification" and I refused that also. They were able to find my account with only my name and phone number. I told them to give me what they had for my address and I would verify it rather than the other way around. In addition to the [protected] number, you can call [protected] to get direclty to the highest level supervisor.

They got me for $180 cant believe i missed that fee for so long. But got it back after getting my bank to freeze the account. and call them up a told them i want a refund. If your like me please consult with your bank first to see when the first payment was made cause they told me the payments started in Feb. and they could give me up to there, when in fact it started in Dec. so they tried to keep a $100 of the money and lie to me. If i had not talk to the bank about when the first payment i would be out $100.

THIS HAPPENED TO ME TO. I just discovered the 14.95 a month charge on my credit card (when it made me go over my limit) for the past 19 MONTHS! Since mothers day 2009! I feel like a fool that I didn't notice it sooner! I only used pro-flowers once and apparently I clicked to receive a coupon for future purchases and that's how I got signed up for 'easy saver' but I NEVER MADE A FUTURE PURCHASE and why would I PAY 14.95 a month to SAVE MONEY on a future purchase?! I can't believe they gave away my info without my knowing. I called the easy saver 800 number on my credit statement and they offered me a lousy 2 month refund. I then insisted on a full refund insisting I was unaware of the company and NEVER benefited from it in away way by receiving a discount or anything else. So they said "since I didn't receive a discount they could refund me 89.70" (6 months) Then as I continued to fight for a full refund the man just repeated "I can assure you your account will no longer be charged and I can only offer you 89.70 for your refund." After my arguing several times (not irately I might add...perhaps I should have been harsher) and hearing only the same exact response every time I furiously thanked them for nothing (89.70 out of 284.05 total scammed) and hung up, As I read online I saw that few people had received help from pro-flowers but I figured an irate e-mail couldn't hurt and it certainly made me feel a little better. We will see what happens and if I actually get the refund and if proflowers helps me out at all. If anyone has any further advice please help! I've considered calling back in a week or so to say i've researched and found that other people have received their full refund which in the end was higher than mine (which is the truth) and seeing if that makes a difference. What does anyone think? Is it worth it? Has it worked for anyone? It couldn't hurt right?

*UPDATE*
Good news! After calling and dealing with the lousy people at Easy Saver I sent a lengthy angry but controlled email to pro-flowers and got a full refund plus 3 months. 12 months will be billed to my credit card and the rest will be sent to me in the form of a check to my home address. That's 21 months all together and from what I could tell I had only been charged for 19 months. But hey I am not complaining! I first discovered this around 4:30 this afternoon. I called easy saver at 4:40pm and received the 6 months $89.70 refunded after much arguing. I thought that was the best I was going to get but I was still livid. After reading around online I saw one other person who had e-mailed pro-flowers with success so I figured it was worth a try, especially since I have been a long time customer. I vented in my e-mail how infuriated I was about the whole situation and how appalled I was that they would associate themselves with such a company. I sent the e-mail at 5:40pm and received an e-mail response at 6:40pm the same evening that apologized several times and said this
"I have called EasySaver Rewards on your behalf in order to verify the cancel of your membership and obtain a refund. When I called I verified that your membership has indeed been canceled 01/03/2011 and the refund of $89.70 ( 6 months x $14.95 a month) had already been applied. I then had them refund the additional charges of $224.25 (15 months x $14.95 a month) the full amount of fees charged to you for this program. In most cases you will see the refund appear on your billing statement in just a few days, however please allow 1-2 billing cycles for the refunds to process, depending on the terms of your specific card issuer. 12 months will be credited back to the card used and the remaining 9 credits will be issued in the form of a check and sent to your address we have on file"
So do not give up hope! I urged pro-flowers to aide me in my situation so that when I spread the news of the scam I could at least say they supported me in the ordeal and indeed they have! I am so relieved! I could not believe it had gone one SO LONG without my knowledge. But pro-flowers was very apologetic and refunded my full amount and explained how I apparently signed up for easysaver and how to avoid it in the future. I think I am too fearful to use them again, but I am glad they were professional and resolved the issue.
I think what I did right was that I called easy saver first and got what I could out of them, and without hesitation I contacted pro-flowers THROUGH E-MAIL that way I got to talk to customer service instead of one of those drones on the phone and they actually took to heart what I had to say. I think that was the key. If anyone would like to see the e-mail I wrote to pro-flowers and the manner in which it was written I'd be happy to share.
Hope it works out for you all

After purchasing flowers from Proflowers apparently I agreed to Easy Saver, I never recieved the welcome packet or my brand bnew membership card. Unfortunately for me most things are set up as auto pay so I am embarresed to report that they got $14.95 a month from me for well over a year...finally I googeld the line in my phone number listed in my statement [protected] and found this wonderful discussion board. On calling them I was initially offered $36 refund which I refused since by my calculations they had over $250 of my money, finally I was able to get them up to a $89 refund. While this does NOT compensate completely I agreed to take back. It is now a waiting game to see when the credit takes place. Word to the wise...never, EVER order from proflowers!

Thanks to this board I was able to arm myself with the info. needed when I called these people. They charged me $14.95 for 8 different months, at first they were only going to refund 4 month worth. I asked for the manager and he was going to only refund 6 months worth, so I threatened a class action lawsuit against them and low and behold he refunded all of them. Do not let these people screw you, demand every month of charges back and you will get it.

I used an emergency card to get my wife flowers in 09 and did not notice the charges until they where a total of 313 and change I called them and told them they could refund my money of I would do a charge back for each and every transaction after a few minutes on hold they complied. Thing fokes... Charge backs cost 30 per charge and then they still have to pay refund the money. so they could either give me my money back Or give me my money back and pay $660 in fees from my Card company.

Transactions
Trans. Date Post Date Description Amount Category
04/29/09 04/29/09 EASY SAVER [protected] MD
055209431EB44489
$ 1.95 Merchandise
05/29/09 05/29/09 EASY SAVER [protected] MD
055209431EB45357
$ 14.95 Merchandise
06/26/09 06/26/09 EASY SAVER [protected] MD
055209431EB46174
$ 14.95 Merchandise
07/24/09 07/26/09 EASY SAVER [protected] MD
055209431EB46990
$ 14.95 Merchandise
08/21/09 08/21/09 EASY SAVER [protected] MD
055209431EB47941
$ 14.95 Merchandise
09/18/09 09/18/09 EASY SAVER [protected] MD
055209431EB48842
$ 14.95 Merchandise
10/16/09 10/16/09 EASY SAVER [protected] MD
055209431EB49751
$ 14.95 Merchandise
11/13/09 11/13/09 EASY SAVER [protected] MD
055209431EB50687
$ 14.95 Merchandise
12/11/09 12/11/09 EASY SAVER [protected] MD
055209431EB51562
$ 14.95 Merchandise
01/08/10 01/08/10 EASY SAVER [protected] MD
055209431EB52470
$ 14.95 Merchandise
02/05/10 02/05/10 EASY SAVER [protected] MD
055209431EB53369
$ 14.95 Merchandise
03/05/10 03/05/10 EASY SAVER [protected] MD
055209431EB54368
$ 14.95 Merchandise
04/02/10 04/02/10 EASY SAVER [protected] MD
055209431EB55355
$ 14.95 Merchandise
04/30/10 04/30/10 EASY SAVER [protected] MD
055209431EB56382
$ 14.95 Merchandise
05/28/10 05/28/10 EASY SAVER [protected] MD
055209431EB57427
$ 14.95 Merchandise
06/25/10 06/26/10 EASY SAVER [protected] MD
055209431EB58571
$ 14.95 Merchandise
© 2011 Discover Bank, Member FDIC.
07/23/10 07/23/10 EASY SAVER [protected] MD
055209431EB59801
$ 14.95 Merchandise
08/23/10 08/23/10 EASY SAVER [protected] MD
055209431EB61213
$ 14.95 Merchandise
11/30/10 11/30/10 EASY SAVER [protected] PA
055209431ED65960
$ 14.95 Merchandise
12/28/10 12/28/10 EASY SAVER [protected] PA
055209431ED67738
$ 14.95 Merchandise
01/25/11 01/26/11 EASY SAVER [protected] PA
055209431ED69270
$ 14.95 Merchandise
02/22/11 02/22/11 EASY SAVER [protected] PA
055209431ED70992
$ 14.95 Merchandise
Results Total =$ 313.97

Thank you so much, i check the account and i found out that they charged me for the last 28 months, i got a total refund, the reason i overlooked the transaction was i had a easy payer transaction set up which pays my mortgage car insurance, health insurance and pge bill payment so i thought it was the same one, but today when i was going through all my finances and i read your post i rebutted and got my credit,

Thanks buddy :))

I also was unaware that this billing was going on quietly against my wife's credit card. I had a much better result though when I complained in July of 2012. ProFlowers credited me back for every penny on both FreeShipping and Easy Saver- OVER $800 total. Try working with ProFlowers not the marketing company they are being responsible about it now and taking care of dissatisfied customers. I think they've learned their lesson from the bad publicity. I give them credit for doing so.

some big news on this ProFlowers has proposed a $38 million dollar settlement in the class action lawsuit
None of the press have picked up the story, the details that are known are shown here http://blog.ccberries.com/2012/08/11/the-38-million-dollar-story-ignored-by-the-press/

I just noticed the charge today. I have been billed since 5/1/2008! I saw the charge but because the entry was coded and the same amount as another program I was expecting to pay, I never questioned it until now. I called and of course they wanted to remind me that it's on the bill every month and I must have signed up. I shared with them the 100's of complaints I've found on line and threatened to call the BBB. They offered me 12 months and I refused. I asked for no less than 24 months (as far back as could see on line in my account where I had only ordered 3 times!) after about 20 minutes and a supervisor, they agreed to 24 months. Do not back down, ask for what you want and stick to it! they collected almost $900 from me, the least the can do is refund $380! Besides, how many other people have been and will be paying for years and years, not having a clue! Shame on proflowers! They are making millions off this "scam"

unless you guys take to facebook, twitter, (and the rest) and tell all of your friends they will continue to get away with this. If you hear or see a commercial let the station know who they are really advertising.

You can pst here all you want but somehow they are still selling fake chocolate and able to afford all those ads

I just found that we have been charged 14.95 for 17 months now and I am furious, my husband pays our bills and he never looked at the charges. I just happened to look because we are trying to pay our card off when I found this charge. I am in the process of getting the charges reversed and I want all my money back! How does this happen, I will never use ProFlowers!

😡 The flower arrangement my mom received looked NOTHING like the one in your ad. She didn't actually complain about it, (bless her heart) but I asked my sister to send me a picture. What a f'ng disappointment and rip-off! Overpriced 60.00 for an awful floral arrangement FAIL! 😡 Never again! and I will not recommend you guys to anyone!

Delivery service is bad. Leaves deliveries outsideto be stolen instead of delivering to person requested to be delivered to

I ordered roses and chocolates for my mom for Mothers Day. Everything was unacceptable. Roses were not fresh. The candy was not edible and melted. Homeowner was home for delivery. Greenery was brown.

My daughter Ashley Schlosser said she sent me flowers for mother's day... while I was working, your email to her said that they were delivered, however, I never received them. Order#[protected]
Tracking#1Z6A604P200123115
My name is
Susan/Susie Weitz
503 Canterbury Rd
Gainesville, GA 30504

My daughter Ashley lives in Oshkosh, Wisconsin