ProFlowers’s earns a 4.3-star rating from 700 reviews, showing that the majority of gift-givers and recipients are very satisfied with floral arrangements and delivery service.
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deceptive advertising
During the order process customers are steered to "discount shipping" and I use the word "tricked" into signing up for EASYSAVOR [protected] MD.) Very quickly the customer finds themself "enrolled" in Easy Savor. In my case I canceled immediately and and even got a cancellation number. A few days later I was e-mailed from Proflowers/easy savor information indicating I was a member. I called them and was told I was not a member and I would not be billed for membership. Last Saturday I received my Visa statement and it showed I was billed for the membership fee. I phoned and e-mailed Proflowers.com, I was unable to speak to anyone at Easy Savor. They have no "live" people answering phones over the weekend. Today I received an e-mail from Proflowers.com defending their method of signing up members but also agreeing to refund the Easy Saver fee. Thank You [protected]@cox.net
The complaint has been investigated and resolved to the customer’s satisfaction.
sent incorrect number of flowers and incorrect vase
I ordered 24 Red Roses with a Square Glass Vase from them. However, they only sent 12 Red Roses with a Round Glass Vase!
Will not be shopping from them from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
ProFlowers.com will make it up to you! Good news! I happened across your posting and wanted to offer my input and hope that it helps you and anyone else that may have had a similar or negative experience with ProFlowers.com. I know for a fact that if you call and tell them your order was wrong they will send you a replacement (your roses and the correct vase)! Furthermore, if you'd prefer to replace with a different type of flowers or bouquet, with approximately the same value - they'll do that. Finally, if you'd prefer and insist upon it, they will refund your total amount. All you have to do is call and talk to them. They're really good abou it. Hope this helps.
unautherized billing / scam
THE MYSTERIOUS CHARGES OF 14.95 SHOWED UP ON THE PAST 3 STATEMENTS FROM MY CC COMPANY...IT SHOWED UP ON MY AS (EZSVER RW ID********* [protected] MD )...I CALLED THE NUMBER...SPOKE WITH "ROSE" AND ASKED HER WHAT IS THE DEAL WITH THE CHARGES?...SHE EXPLAINED TO ME THAT WHEN YOU ORDER FROM PRO FLOWERS YOU ARE PROMPTED ABOUT SAVING ON YOUR NEXT PURCHESES...IF YOU SELECT YES IT WILL AUTO SIGN YOU UP FOR THIS EZ SAVER BS..."ROSE" EXPLAINED THAT IT WILL TAKE ONE TOO TWO BILLING CYCLES FOR THE REFUND...THAT WAS THE FIRST AND LAST TIME I USE PRO FLOWERS...F-N RIPOFF
The complaint has been investigated and resolved to the customer’s satisfaction.
I also received charges and when I contacted the number for ezsvr on my credit card, I was given fake names from people who are working in Transylvania, Romania- I just happened to be there last year and met no residents by the names of Dustin and Aidan Jones. They removed one charge, but not the other yet- and I've called 3 times to follow up. I' will not order from ProFlowers again because of this. I did not actively enroll for anything, nor did I receive any merchandise/service for this charge. SCAM!
red envelope rewards
After making a purchase on Red Envelope in December, I was offered a Rewards Program. I remember looking it over and it appeared to be free. I was surprised when I saw a $14.95 charge on my credit card. Shame on me when I thought it must be an annual charge and I would deal with it later. Now, four months later, I see they have charged $14.95 every month. I got no e-mail or packages in the mail about this program. I have no idea what I get for $14.95 per month and worse, I have no idea how to cancel it. If you call Red Envelope's customer service number, they tell you to call someone else! What a ripoff! I doubt I will ever shop Red Envelope again. I thought it was a reputable company!
The complaint has been investigated and resolved to the customer’s satisfaction.
Charged my Amex $358 over 2 years for a scam "rewards" program. They are associated with Red Envelope, there is a pop up that asks if you want free shipping and then they charge you $14.95 for as long as you don't notice it on your card. total scam
I HAVE BEEN BILLED FOR SOMETHING I HAVE NOT PURCHASED FOR 14.95 THROUGH BLAIR AS A THIRD PARTY PURCHASE. I HAVE TRIED TO SETTLE IT WITH BLAIR, BUT THEY SAY IT IS NOT THEIR ACCOUNT. THIS HAS HAPPENED SEVERAL TIMES.
unauthorized debit card withdrawals, after a purchase made on solutions web page. this was on the confirmation of order page.
I noticed a charge of $14.95 on my American Express that began after I ordered Christmas gifts online through Red Envelope. It shows as "Red Envelope Rewards" and the vendor is Encore Mktg. It apparently is a cost to be able to use rewards? It's a total ripoff!
I just noticed the $14.95 Charge on my debit acct. Called [protected] and asked what it was for. They told me my wife joined in Nov 2009 and yes I been charged $14.95 a month for all 17 months. They agreed to stop mmebership and refund $254.15. I never thought anything of my wife spending $15 at red envelop and she never sees the statement, I will show her each statement in the future. Red Envelope will never see another penney from this household.
I just noticed it on my credit card too. My wife got suckered into it. I called and they will stop charges and refund. Has anyone actually received a refund or seen charges stop?
Just noticed this charge on my CC today. Shame on me for not catching it sooner (Looks like I started being charged in February). But I am SO disappointed in Red Envelope! Will never buy another thing from them and will post a warning to others on my facebook page. I never received a "Welcome to the Program" email or anything that would have alerted me that I would be charged $14.95 a month.
The same situation has happened to me, although I tried to cancel on line and still continued to have the charges on my CC. When I called Red Envelope, the gentleman who answered was extremely nice, however told me that they really aren't affiliated with the Rewards company and couldn't do anything to help me, not even tell me how long I've been enrolled in this rip-off Rewards program. Supposedly at the end of a purchase I was asked if I wanted to save 15% on my next purchase, didn't read the fine print and clicked, and that is how I am automatically charged $14.95 a mo. to receive 15% off my purchases at Red Envelope. This makes NO sense at all. Why would I pay $185.40/yr. to save 15% a few times a year? I definitely plan to call the 888-# that was provided and hope I get some satisfaction too. I am so disappointed in Red Envelope for allowing themselves to be connected with this scam and doing for it's customers, it is called Red Envelope Rewards!
I had the same thing happen. I called the customer service number (it should be on your credit card bill) and they took care of it. My credit card was credited in just a couple days for three months plus 1.95 activation fee.
Same thing happened to me. Just spoke to a Red Envelope customer service representative, who said that I signed up for this service last July. I would never sign up for something like this, and am shocked that a company like Red Envelope would participate in such sleazy behavior. Please spread the word, and discourage everyone from giving this company business.
dead delivery
(BUYER BEWARE! DO NOT BUY FROM PROFLOWERS, read what I wrote to them about my recent order)
Hello, first off I want to say thank you for a fast and on time delivery of the flowers that I ordered for mother's day. However, with tax and shipping my total came to $74.52. They arrived completely wilted with hopeless looking petals, from nearly all flowers, that had fallen off in the box. The stems were brown and they looked like they had been bagged for a week. Despite the devastation, I gave it a hopeful try and followed the directions given in the box to make the flowers "come to life"..the next day they were all dead and fallen over touching the table with a huge mess from all that had come off the flowers. I had to toss them out and clean up the mess. I also had to go to a local florist and purchase new flowers for mother's day. I feel that I deserve a refund 100% and out of the many people I have told this to, so do they! I have also been asked to blog about my experience to save others the hardship from ordering from your company and instead ordering from another reputable company that contracts with local florists. That is normally what I do, but due to your flashy advertising in the paper I decided final give it a try. I can not see how a flower company can stay in business when they send out flowers that are supposed to be fresh, in water, nicely put together, but rather arrive in a box, without water, and instructions on how to do it yourself! People can just go to the grocery store for better flowers and service! Regretfully Yours,
Michelle M.
The complaint has been investigated and resolved to the customer’s satisfaction.
I would have to agree with the displeasure here. I have been doing business with PRoFlowers for a few years now, but I think I'm done now.
When it comes to holiday flower arrangements for my relatives, who reside out of state, they usually do a good job of getting them delivered on time. I have found that the arrangements aren't always fresh. I always track the shipment online, and the majority of the shipments will go out in a quick fashion. Sometimes, they do not make it out in a good amount of time, and you can usually count on something being wrong with the arrangement when that happens.
Now, when it comes to arrangements I have ordered for my wife; ProFlowers has screwed up every single one of them. I, most recently, for the last time, orded 18 assorted roses with a very nice vase, to be delivered to her work address. I also asked that they be delivered via express, and on the 12th of February (Today), since Valentine's Day is Sunday. (I've got something very special planned for us on Sunday!) She received the flowers at 11:30 AM today, but... Three flowers were dead as a doornail! The Vase was cracked too. So, again, ProFlowers has screwed up. It never fails.
Folks, if you want to have flowers only, delivered, go ahead, use PRoFlowers. Most likely, they will get there on time, but you may not know if they will be alive. I always suggest tracking the delivery online.
The SuperBowl 44 Commercial wasn't kidding... Maybe it's time to use Teleflora. I know I may use them next time. I'm done using PRoFlowers.
I love proflowers. I think all the complaints about them online is a case of the squeaky well getting the oil. I read that they sent almost 8 million bouquet in a three week period for Mother's day. 8 million, its expected that a few arent gonna make it in perfect condition. You probably ordered the cheap
They have great customer service and they stand by their satisfaction guarantee and their SEVEN DAY FRESHNESS GUARANTEE. So you had to call for a replacement bouquet, you got your refund and a free bouquet. Jeez.
Also I dont get why every one is so down on the designer gift box they send there flowers in.
ProFlowers overnights flowers via FedEx because that is the best way to get them to you. They always arrive VERY fresh this way.
Why would you want fresh flowers to be sent to somebody (like a local florist) to be arranged first, then sent to you. That would add a day or two to the process and the flowers wouldn't be fresh anymore and it would jack up the price.
I think their customer service is awesome to. I received flowers that died after 6 days so I called to complain ( they grantee the flowers will last 7 days.) They sent me a free replacement bouquet the very next day. My roses lasted almost 2 weeks.
I also received roses that arrived arranged from a local florist for valentines day, they were dead after two days, do you think the sent me more flowers? Of course not, only Proflowers would do something like that.
Oh, and about the box. Its not some ugly brown box. It IS a designed gift box, with the companies logo in the company colors. The flowers and vase are packaged nicely.
bad service
I recently purchased an arrangement of tulips from Proflowers.com for "Mother's Day". This year I planned ahead and ordered two weeks early thinking that I'll get what I want and it's going to be a good experience. Proflowers.com is anything but a good experience. Upon making the order they charge a delivery fee plus an express delivery fee. I was ordering this TWO weeks ahead of time. I did not want nor was there an option to decline express delivery. Then, the flowers were delivered in a box welter. My wife had to assemble the whole arrangement; the 20 dollar box of chocolates had melted before ever getting to her. Finally the 14 dollar balloon was only six inches big and cost 2 - 3 dollars at a local supermarket. This was not my expectations of services especially since they were given such good praises on "Good Morning America" on the ABC network.
I wanted to have ProFlowers send something to my wife who was in the hospital over Thanksgiving. When it didn't show up on the desired date, I checked my email to find that they couldn't make the delivery date and wanted to know if I wanted to change it. Being it the Thanksgiving, I called the special number and spoke to a "Customer Service Rep." After they took the replacement order the made the promise (and they should never do this) that it would be there the next morning at the hospital. I was hoping for the best. The next day came and went, so I called the hospital front desk to see if the flowers were delivered and there was nothing there. I then checked my order online and found that NO ONE had picked up the ProFlowers Order for delivery. I immediately called and cancelled the order. Then on top of it all, they claim that they would only credit me a partial refund for a waiting period. So I called again and got the runaround. Eventually, I did get the full refund, but I will NEVER, and I mean NEVER use ProFlowers again.
DO NOT USE PROFLOWERS.COM unless you want a headache!
This is my very first complaint ever made on a company at 23yrs old.
When I ordered flowers for a coworker at work on her last day, I ordered them express so they would be at her desk before 1:00pm. However, there were no flowers sent by 1pm and the order was placed before 8am that day. I called ProFlowers and was unable to get through their line. I then decided to email them to see if that would be more helpful. Their response was the flowers were to be dropped off but there was no one by that name in the building. In return, the flowers were sent back to the shop. I then had them come out again to deliver the flowers and by this time it was about 2:30. After another hour or two, I emailed them again asking where the flowers were. They responded that they were again returned to the shop since there was no one by that name in the building.
Disappointed at 5:00pm and no flowers, I walked down the front desk to see if anyone had come in with flowers. The man at the desk said no flowers were even attempted to be delivered throughout the day and if they had been they would have been sent to our receiving office if there was no one by that name. Not to mention, the man at the front desk knew of the coworker I was sending the flowers to.
Furious, I called ProFlowers and spoke with a man who gave me a 20% discount and upgrade the flowers. I had to have the flowers sent to my coworkers house and ended up getting discounted off the price I paid for the immediate delivery. Nevertheless, was not going to fuss and accepted the offer.
Now, to my astonishment, I see that there is a charge on my account for 14.95 for easy saver. Thank goodness I called them immediately and they reversed the charge. This has completely turned me off from using this service again, and I hope this helps someone looking into this service in the future.
Having a tough time dealing with the wilted flowers my wife received for her birthday today. Had one chance to get it right and they blew it. Im going to attempt to work the customer service part of their business and will let you know how it goes. So far I've sent an email and used the complaint portion of their site. So far, I've gotten nothing confirming they received my complaint.
I ordered flowers for valentines day but proflowers never delivered them. Was very. Upset.
Ordered roses and they came wilted, opened, and brown around the edges. They replaced the order with a vase the second time and the roses were slightly better but still ugly, brown, and wilted. I wouldn't send these flowers to my enemy, let alone someone I cared about.
I purchased some flowers at proFlowers.com and it was not a very good experience. First, the shipping and handling fees are too much and the flowers arrived partially dead. Check my pics, what I bought and what I received.
This person is right about the fees ProFlowers hits you with.
Furthermore, in January, we ordered a funeral arrangement to be sent to an uncle's wake and were horrified to see our names attached to the specimen that showed up in the funeral parlor. It looked like a box of sticks.
fraud
Below is the contact information for Easy Saver Rewards. They have been illegaly/fraudulently been collecting $14.95/month for 16 months by chargingmy credit card (I should check my statement more often). I never authorised ProFlowers to give my Credit Card information to anyone, I was never notified that I had become a member of this program, and I never signed up for this program. I have requested a full refund plus interest from both ProFlowers and Easy Savers. I will aslo be reporting them to the AZ Attorny Generals Offices' of XConsumer Complaints. Ifall else fails I will tsake both companies to Small Claims Court.
Contact Us
Please let us know what we can do to better serve you.
Just give us a call toll-free at [protected] Monday-Friday, 9:00 a.m. - 9:00 p.m. ET. or e-mail us at [protected]@encoremarketing.com. You may contact us by writing to:
Customer Service
EasySaver Rewards
4501 Forbes Blvd
Lanham, MD 20706
Please include your full contact information (full name, address and phone number) so that
we may assist you.
To cancel your EasySaver Membership at any time click here to access our online Membership Cancel Center 24 hours a day, or call Customer Sevice toll-free at [protected] Monday-Friday, 9:00 a.m. - 9:00 p.m. ET. If you cannot access the Membership Cancel Center, feel free to send us an email with "Cncel Membership" in the subject line and your full information to [protected]@encoremarketing.com. Please note that if you cancel your membership, you will immdeiately lose any benefits or discounts of service.
The complaint has been investigated and resolved to the customer’s satisfaction.
pro flowers.com is a scam I just found out that easysaver.com has also been debiting my chking account for at least 12 months @14.95 per month, Guess I should check my account statement more often. I will be calling the better buisness beauro, Mi. att. generals office and anyone else that I can legally report these thieves to. Buyer beware I bought my wife some flowers for her b-day online 1 time and been paying for them ever since, once a month @14.95 I cant believe these ### guess a 100.00 dollar flower order wasn't enough for them. PRO FLOWERS.COM IS A SCAM DO NOT USE THIS SERVICE! You will be sorry you did!
flowers
I ordered flower for my 73 year old Mother for Mothers Day. She called and thanked me for the flowers. When I saw them at her home on Mother's Day I could not believe my eyes. They were so bad, freezer burned, not the colors I ordered, I felt so sad that anyone would think that sending these flowers to a Mother would be the right thing to do. Shame on Pro-Flower for delievering this to my mom. Never again, I will get flowers from a local florist. If you sent flowers to your mom get her to describe the flowers to you because chances are they are not what you ordered and you mom is just being nice when she thanks you.
Pro-Flowers thanks for screwing up my Mother's Day gift to my mom.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered my flowers for our 21st wedding anavesiry. We got the flowers with wilted flowers and not even my order because the card was made out to MOM, Happy Valentine's DAY. That is not what I put in my card. I do not recommend anyone use them. Not worth it. Sorry outfit.
scam charges
I saw an ad on facebook for $19 flowers (for Mother's Day) and I thought that was a great deal. Then, after going through the trouble of finding out when mom would be home and entering all the required info, I see that there are EXTRA charges. These fees are not in other flower delivery orders and I used to order from 1800flowers all the time.
Anyway, I thought I could send the flowers early and the delivery charge would be less, it indicated a $4.99 charge. When the saw the total charges, I was surprised. The $4.99 charge was for 'guaranteed mother's day delivery' and it wasn't even for the day of Mother's day. It would have been more if it was closer to that day. There was also the standard delivery charge of $12.99 and a handling fee of $1.99. Ridiculous!
I usually pay $8.99 or $9.99 for flower delivery, not a guarantee fee and a handling fee added.
This holiday special was clearly a SCAM!
I canceled the order and did not proceed but it truly wasted my time.
The complaint has been investigated and resolved to the customer’s satisfaction.
Proflowers.com or there agent encore marketing has been making a recurrent monthly charge of $14.95 to my credit card account, apparently starting with my purchase of a Mother's Day flower delivery back in May of 2008. the charges are to a membership to an easy saver rewards club. There was also some kind of one-time charge of $1.95. I did not authorize any such charges and I have demanded that Proflowers.com have my account refunded immediately. They say they can only refund the most 2recent such charges.
I have had the 'WHATS IN YOUR WALLET' people capital one dispute all the charges from that company. . After telling the rep on the phone what I was going to do, along with contacting my state attorney generals office, she put me on hold and came back and told me they would refund the entire amount. My suggestion is tell them you will get all your money back.
I had the exact same problem with them as well.
unauthorized charges
WOW! Talk about deceitful business practices. Pro Flowers should be ashamed for associating with Easy Saver. It was TOTALLY unclear that by taking advantage of the $15 off of my next order that I was "signing up" for a membership to this club. They took money out of my account and yet I never gave Easy Saver my Credit Card number. I did give it to Pro Flowers to make my purchase so that means that THEY gave it to Easy Saver. Let's just say that when you google a company and hundreds and hundreds of complaints come up before your actual company website - you are shady and deceitful.
BE CAREFUL! Don't even accept the offer!
If you do - call the 800 number and cancel and cancel online and INSIST on a confirmation number. The lady on the phone told me that she could send me a cancellation confirmation by Tuesday (it is Friday today). I am going to hold her to it. ALL they are getting out of me is that stupid $1.95.
The complaint has been investigated and resolved to the customer’s satisfaction.
You authorized Proflowers to give your credit card information to this company in return you recieved a discount code for a future order. The information is there and you didn't read it.
charged my credit card $60.00/mo.
encoremarketing.com charged my credit card for over one year a total of 59.60/ mo. for absolutely no services. they piggybacked on a free trial foreclosure service i canceled after 30 days because it was also worthless. they returned about 160.00 but refuse to return the other $712.80 they owe me. they know that what they do is fraudulent but have such a lucrative scam going that they seem to feel they are insulated. i will take them to court if i have to. i will not accept this type of credit card fraud.
The complaint has been investigated and resolved to the customer’s satisfaction.
It is not a scam you should read the fine print or pay attention to what the person trying to enroll you into the membership is saying and the most important thing HOW COULD YOU NOT KNOW YOU HAD BEEN CHARGED FOR SO LONG?
unauthorized charges
Unauthorized Charges by Easy Saver Rewards Program generated from Pro Flowers purchase. $1.95 first charge then $14.95 a month. Pro Flowers is SLIMEY! They provide service BUT nail you on delivery charges that are artfully concealed in the purchase process till the last minute and they take advantage of your desperation to get transaction done for Valentines Day gift purchase. Then...something you don't uncheck or something then hooks you into this b.s. rewards program and they get the credit card info from Pro Flowers. It is SO slimey they make it easy to unenroll online and by phone since they know they are in the gray area anyway and on the phone give you a FOURTEEN digit confirm #. Either they don't want you to write it down or they have millions of people unenrolling.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was fraudulently charged 14.95 by Easy Saver after purchasing flowers on line from ProFlowers.com. When I called to ask what it was and where it came from, Easy Saver disconnected the call. The charges mysteriously appeared on the statement which is now being investigated by the credit card company.
The attorney general from every state where this happened should be contacted about the fraud. I have received no products or services from Easy Saver and I have no idea what it's about.
ProFlowers and Easy Saver should be held accountable for these illegal acts.
Just like all the others who have complained, I used Pro Flowers twice in the last few months. When I noticed an unauthorized charge of $14.95 on my bank account, I went back and looked, and just like the other complaints, I discovered that there was a charge for $1.95 one month earlier. PLEASE call ALL the numbers listed in the previous entires and complain, demand your money back, but don't stop there. Until Pro Flowers removes this link from their site, these complaints will just continue and more consumers will be victims of this scam. CALL PRO FLOWERS and tell them that you will not be useing their services again until they remedy this problem. What a shame! Pro Flowers product line is second to none but is unfortunately overshadowed by their questionable business relationships.
At first I thought the first charge of $1.95 to my visa was because i had used a discount on the proflowers i had ordered for a staff. Next thing I know i have a second charge for $14.95 that was not authorized by me from the same easy saver. when i looked it up, i read so many complaints about this scam. it's now past midnight and am unable to call them to cancel that charge. I will call my visa to tell them to stop these people from charging my credit card. This is ridiculous and should be reported! i will inform everyone I know about this scam! and I Will never order from Pro Flowers again!
ORDER FLOWERS FROM PRO-FLOWERS. SOME WHERE IN THE SMALL PRINT IT MUST HAVE INDICATED THES FEE 1.95 AND 14.95
THE SELLING PITCH WAS FREE SHIPPING ORDER I WILL CALL 051109 TO DISPUTE CHARGES..PROFLOWERS SHOULD NOT BE AFFLIATED WITH THIS COMANY. IS IT A PROFIT MAKER FOR PRO-FLOWERS?
GOSH! $88.88 charged to my debit card by them! Apparently when you order from Pro Flowers it signs you up for a 30 day free trial of Easy Saver without notifying you! Then it keeps charging you 14.95 every month! It took me a while to catch onto what these charges to my debit card were. I was outrageously mad! I will for surely never order from Pro Flowers again because their association with Easy Saver! Although, the man who helped me was very nice about it all. I feel as though he was reading from a script when he was explaining why i was charged. They must get a lot of these calls.
Call [protected] to get refunded and go to your bank and let them know what's going on. They will help you if Easy Saver is being difficult about refunding your money.
An unauthorized $1.95 charge has shown up on my account. This is apparently related to a pro-flowers purchase. I would like to stop this from continuing to occur and get a refund.
did not authorize this 14.95 charge. purchased flowers through pro flowers only.
While buying my sick mother flowers I was unknowingly enrolled in EasySaver, A program that charges $1.95 at the time of enrollment & an addition charge of $14.95 a month.
I called ProFlowers - my complaint fell on deaf ears. I was told pro flowers had nothing to do with Easy saver. At which point I hung up, emailed a note to CS stating my intention to never do business with proflowers again due to their association with deceptive business.
The next call was to my Credit card company disputing the charges.
As the Special Programs Associate of ProFlowers, I thought I would take the opportunity to try to clarify our EasySaver Rewards program and the enrollment process for you.
After making a purchase on our site, we offer the opportunity to enroll in the EasySaver Rewards program. EasySaver is a membership program where members receive valuable benefits such as discounts on travel and shopping, personal concierge services, discounted spa services and much more. As an incentive to try the program for 30 days, we offer a $15 gift code to be used on a future purchase on our website.
After clicking on the offer, you land on the EasySaver registration page. The page clearly details the program benefits as well as the sign-up process and related program fees. To enroll, you provide your email address and zip code as confirmation that you have read and accept the offer terms stated on the page.
We always encourage you to provide feedback on the program and enrollment process. We do not wish for any customer to be enrolled in the program if they do not so desire, and it is for that reason that we have a no-hassle cancellation policy. Customers can contact our customer service agents at any time for assistance with cancelling from the program.
Our customers are our #1 priority and we take their concerns very seriously. We hope that any customers reading this posting will understand that we are not in any way acting in the adverse manner in which these posts seem to reflect.
If you need any help to cancel this program in any way, or if you are having any trouble, please feel free to contact me directly and I will be happy to work with you and our partner to get everything resolved
Caroline Segars
Special Programs Associate
csegars@proflowers.com
[protected]
I too have been a victim of Easy Saver-EMI. In my case it went on for 11 months without my knowledge. I was deployed with the military and someone else was overseeing my checking/debit card account statements. They didn't realize this was an ongoing unauthorized charges, after I had ordered flowers through "FromYou Flowers.com".
Though, I see most of the complaints are affiliated with "ProFlowers.com' and their associates. I thought I'd mention that there are other companies that send credit card information to Easy Saver-EMI, as well without authorization. Additionally, I never received any emails or regular mail that I had become a member or authorized the monthly charges.
After, I returned from my deployment and saw these charges I immediately called [protected] and demanded to speak to a supervisor. Of course, there was the explanation that I had authorized the charges. I stated I wanted to see it in writing for the record. At this point, the supervisor said that wasn't possible. She offered to refund only 6 months and I said that wasn't acceptable and would report this. She then offered the full 11 months refund. I asked for a confirmation to be sent.
Below is the confirmation sent and will update on this site if the total refund isn't granted.
----- Original Message -----
From: customerservice@encoremarketing.com
To: XXX
Sent: Wednesday, April 15, 2017 10:48 AM
Subject: Credit Confirmation
Mrs. XXX
This email will confirm our conversation today regarding the Easy Saver
Rewards membership. To reiterate our conversation, I have canceled the
membership and, as agreed, issued a total of 11 refunds in the amount of
$14.95 back to your credit card account. These refunds have been
requested today and if you do your banking online, you may see those
refunds as early as 48 hours.
If you have any questions, please do not hesitate to contact us.
Sincerely,
Missy Baer
4/14/09
fraudulent credit card use
In february I have order flowers through the site of proflowers and I was asked to register for a special rebate for the next transaction, I was not informed at any step that I have to pay money for this registration that later on I learned it is a manipulation of easysaver.
I was charged for the flowers but also another 1.95 dolars. At this time I didn't realize that this 1.95 are not part of the payment of th eflowers, but a month later I acknowledged a new charge of 14.95 also byeasysaver.
Immediatelly called the phone number I found in this site complained and they send back the whole sum to my account.
I see that this continues, I conplained to proflowers and they sent back a letter kind of apology but not really, they rather note a missunderstanding...
These guys are not clear, buy somewhere else, if you are not in USA DON'T BUY FROM THEM
The complaint has been investigated and resolved to the customer’s satisfaction.
I just had two charges show up on my bank statement in March after buying flowers from Pro-Flower in February...one for $83.88 and one for $14.95.
I called [protected] and got the 83.88 prorated and refunded about $77.00 and called [protected] for the $14.95 charge and that also is being refunded completely. This is very misleading and a "scam"!
I had to distroy my old debit card and have a new one issued. Hopefully these numbers can help some others get thier money back also. NEVER ORDER FROM PRO FLOWER AGAIN!
Marsha
Asheville, NC
scam!
Well, I think I should do my part and tell as many people out there that Proflowers and EZsaver are not consumer friendly. I found a $14.95 charge on my credit card that I could not remember. It turns out that if you are not very, very careful, you will automatically be "enrolled" in the ezsaver program as you go through the checkout process. Proflowers does not make it clear that you are buying an additional item/service
To make an aggravating situation even worse, Ezsaver does not seem to know how to answer a phone. Now I have to jump through a bunch of hoops just to get things corrected! Beware, all of you out there! Stay clear of Proflowers and EZsaver!
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charges
I've become a fan of that Clark Howard money guy on CNN. I remember him talking about how some swindlers use these tactics to where once they gain access to your credit card info, they charge it once for around 1- or -2 dollars and wait for it to go through undisputed-hey who's gonna notice a dollar?. Once it does, they go in for the kill and charge away. I think this is one of those cases. I certainly feel swindled and my money was taken without my consent. The company has a catchy name, Easy Saver, which also happens to be the name of our local coupon book company.
After placing an order with Pro Flowers, I was unknowingly signed up for a reward program/membership. (if that's what you want to call it) After looking at my monthly statement, I saw that I was billed once for $1.95 then on the same day a month later for $14.95 under EZSVER [protected]. (statement also showed the transaction ID) I thought it was for my son's hair cut b/c I had used an Easy Saver coupon for the same dollar amount. But two days later, the transaction from the barber's name went through. Well then, who is Easy Saver?
I called the Easy Saver phone number and spoke to someone named "Tristin" who informed me that both charges would be refunded within 7-10 days. I then called Pro Flowers and asked why our financial information was allowed to be given out without our prior authorization. I was given some BS excuse that "perhaps the order rep inadvertently signed you up". The person I spoke to forwarded the complaint to corporate. I also told her we would never order from them again after having violated our trust. I think I'll write my own letter to corporate.
The complaint has been investigated and resolved to the customer’s satisfaction.
free shipping hoax
Just noticed same $83.88 charged to my credit card and all i did was VISIT their website...I definitely did NOT fill anything out so how scary is that! Google: CMG Free Shipping to see numerous complaints about same company affiliated with many others doing same thing! Found following article from 2006 about all same companie...
Read full review of ProFlowers and 48 commentsunauthorized charges
I was surprised this morning to find that my checking account had been charged $83.88 by some company named 'CMG Insiders Club.' After calling the 800# on the charge detail, I discovered it was affiliated with freeshipping.com. As with many others, I ordered flowers from ProFlowers for Valentine's Day. A notice said it qualified for free shipping. Great!...
Read full review of ProFlowers and 32 commentsfraud
[protected] Pro Flowers/EZSVER RW Scam Discovered an unauthorized charge to my Mastercard account around 3:00 a.m. while checking my Citi account online. The account was shown as "EZSVER RW ID054584030 [protected] PA and the charge was for $1.95. I had no idea who these people were nor did I authorize them to charge anything to my Mastercard account. I...
Read full review of ProFlowers and 6 commentsunauthorized billing
Heard all over radio and ordered a week before Valentines day. The special was a One Dozen Long Stemmed Red Roses w/FREE Ruby Vase for $39.99 and FREE SHIPPING. Turns out, Valentines day was on Saturday $9.99 - Saturday delivery, Standard Express Delivery - $12.99. Taxes - $5.43. So total was $68.40! The FREE SHIPPING was actually a REBATE from a company proflowers.com hired...and they wanted me to enter my credit card info on their site also? They (proflowers.com) failed to mention the free shipping was actually to rebate the $12.99. I have not stopped receiving spam from that company (EasySaver Rewards) since. Proflowers.com also gave them my credit card and charged me for their membership. SCAM, SCAM, SCAM! All I did was click a $15 off coupon (pop-up).
I called Discover right away (what a big help - class act). Fraud claimed. I nipped it in the bud after I saw a charge for $1.95. My guess that was just a 'feeler' amount. This scam is becoming very big with proflowers.com and easysaverrewards.com (just look on this site or google).
So, the order cost me $68.40 x 2 when advertised as $39.99 each. I am an idiot, ordered 2! So now 2x the charge. You can forget about that rebate, would be caught in a bear trap! You talk about a scam! Oh, and flowers were frost bitten (black tips) and turned down the next day. BUYER BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
The only online order I had done was for proflowers.com. It offered free shipping. I was upset after I had ordered anyways because I had purchased $30 worth of flowers and the final charge was $60! They charged me $9.99 for Saturday delivery (which I missed THAT hidden bit of info until it was too late.) They also charged a separate delivery fee as well. Oh well, I thought... I needed the flowers and I qualified for free shipping, which would have taken $15 off.
Little did I know that after I made the purchase, I was directed to a link that would redeem my free shipping. After clicking on that link, I started to fill out my information when I realized that it was a completely different company that would redeem my shipping fee. Something like 'freeshipping.com.' I also realized that I would be signing up for something that looked like a membership... though it wasn't exactly clear.
Without submitting any of my information... I closed the window. I am not one to be taken advantage of... normally. I usually try to read every bit of info before signing up for anything.
Now, 2 days later... I look at my bank statement and notice a charge from 'Easy Saver' and another from 'EMI Encore Marketing.' I've been had. It is too early to dispute the charges with my bank as of yet... the final posting hasn't hit yet... but I will as soon as possible.
I added PROFLOWERS on here because if that company will allow crooked companies like that to share buisness with them on their website, I believe they are just as crooked. And how did they get my credit card information? I closed the window that was for the free shipping without submitting my information. Proflowers must have some connection to that as well.
Please help me hope the flowers come on Saturday!
I bought an orchid for 24.95 and a over priced vase for 6.99 from proflowers.com and ended up paying 50.00!
I lalready foolishy promised my friend who lost her dad the gift for this Tuesday or I would have cancelled.
They are CROOKS owned by a large company. They have been sued twice! Watch your card online for any other charges too. These online criminals are noted for this. I will go to my florist next time or send some other kind of gift! BEWARE!
unauthorized billing
completely unauthorized monthly billing of 14.95 from Proflowers/Easy Saver scam. Called to complain, was given the run around about how I had to have signed up and given them the cc# or else how would they bill it.. Proflowers is GUILTY of passing on my CC# to these theves for providing a non existing service. Supposedly getting a refund, but will take 1-2 billing cycles to show up.. funny how they can take money immediately, but when it comes to giving back.. will contact bank/state ag and file against both companies... total ###
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is nothing but a mistake waiting to happen. Calling my bank on Friday and reporting the wrongful charge. I wrote corporate on their bad service and I will write every network page to let others know do not use this website or their business.
I just discovered that these people have charge my card $14.95 25 times! I thought it was a charge for my credit card, but apparently when I bought flowers or a funeral in 2009 they gave these people my card number and allowed them to steal from me every month. When I called the number they gave me a full refund right away, which tells me that they know exactly what they are doing. Imagine doing this to everyone who buys ProFlowers and even if 98% realize complain and get refunds they are still raking in free money from the rest of us. That is a hell of a penalty for not being totally diligent about reviewing my statements.
If you see charges on your credit card from these people call to make them stop immediately, call your credit card company and ask them to issue a new card (with a new number) and better yet, NEVER buy flowers from ProFlowers. They are thieves, plain and simple.
This same instance happened to me. I'm sad to say that I didn't check my credit card statements very closely and was charged $14.95 21 TIMES! I called the number they have next to their name on my credit card statement - [protected] - and without hesitation the man gave me a full $350 refund. If they are shoveling out refunds that easily, they're used to getting complaints. Why had ProFlowers not stopped this with all the complaints they are getting about this?!
this is such a fraud. I had the same problem. I only ordered flowers once from ProFlowers. I got so many emails from ProFlowers marketing me to buy more flowers. I never knew they were charging me a 14.95 monthly fee. This is absurd! I would never...authorize a monthly 14.95 membership fee to order flowers online. I will never order from them again. They said they will credit my account; which can take up to a month? That is insane. I could never figure out who was charging me until now. Fraudulant scam! Consumers beware. The Consumer Affairs person at this phone number even admitted it was a pop-up---when I ordered flowers. Wow! How are they still in business? They must be in another country!
Just had the same experience they did refund my money with no problem. I will not being doing business with ProFlowers again
Allen
I and my wife, have done a lot of business with Pro Flowers in the past and have sent a lot of business your way. I am now finding a "Easy Saver" bill of $14.95 on my credit card. According to what I found out it seems that now if you order from Pro Flowers you are also stuck with an unauthorized charge besides. Sorry Pro Flowers if that is the way you operate you don't want my business nor that of my wife, family and friends.. I happen to live at a large resort and if you do not correct this problem I will not hesitate to post this.
With my health problems, feel free to check on them if in doubt, I do not need the unwelcome addition of problems caused by greedy companies. I am leaving the problem cancelling my "subscription?" to you. If I get billed again forget my business, and that of others as well. Also I will order ALL my credit card companies, and those of my wife not to honor payments to "Easy Saver"
If it means anything I am 75 years old, handicaped.
Well thats what happens when you listen to radio talk show hosts or politicians!
They did the same to me. Pro Flowers.
Merchant
Easy Saver Rewards
customerservice@easysaverrewards.com
Charge will appear on your credit card statement as “PP *EASY SAVER 800-843-"
Payment sent to paypal_emi@encoremarketing.com
Had to call VISA to block any payments to them.
Son unos ladrones! Es increible que una compañia pueda robar plata asi, el primer mes cargaron 1.95 dolares y de ahi en adelante mensualmente me estaban debitando 14.95 dolares. La única solución que tuve fue la de cancelar la tarjeta de crédito, ya que es imposible reclamarle a estos ladrones. JAMAS VOLVERE A COMPRAR FLORES A TRAVES DE PROFLOWERS.COM. Estoy segura de que esasy saver esta en asocio con Proflowers.com.
my card is also charged 14.5 dollars . i called up easy saver customer care.they are saying i registered for this my providing my email id.they told they have terms and conditions for deducting.. heights of scam..
STAY AWAY FROM PROFLOWERS.com
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3. Writing the Title:
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Overview of ProFlowers complaint handling
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ProFlowers Contacts
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ProFlowers phone numbers+1 (800) 580-2913+1 (800) 580-2913Click up if you have successfully reached ProFlowers by calling +1 (800) 580-2913 phone number 0 0 users reported that they have successfully reached ProFlowers by calling +1 (800) 580-2913 phone number Click down if you have unsuccessfully reached ProFlowers by calling +1 (800) 580-2913 phone number 0 0 users reported that they have UNsuccessfully reached ProFlowers by calling +1 (800) 580-2913 phone numberProFlowers+1 (800) 565-6609+1 (800) 565-6609Click up if you have successfully reached ProFlowers by calling +1 (800) 565-6609 phone number 0 0 users reported that they have successfully reached ProFlowers by calling +1 (800) 565-6609 phone number Click down if you have unsuccessfully reached ProFlowers by calling +1 (800) 565-6609 phone number 0 0 users reported that they have UNsuccessfully reached ProFlowers by calling +1 (800) 565-6609 phone numberProFlowers International+1 (888) 549-4014+1 (888) 549-4014Click up if you have successfully reached ProFlowers by calling +1 (888) 549-4014 phone number 0 0 users reported that they have successfully reached ProFlowers by calling +1 (888) 549-4014 phone number Click down if you have unsuccessfully reached ProFlowers by calling +1 (888) 549-4014 phone number 0 0 users reported that they have UNsuccessfully reached ProFlowers by calling +1 (888) 549-4014 phone numberProPlants+1 (858) 729-2800+1 (858) 729-2800Click up if you have successfully reached ProFlowers by calling +1 (858) 729-2800 phone number 0 0 users reported that they have successfully reached ProFlowers by calling +1 (858) 729-2800 phone number Click down if you have unsuccessfully reached ProFlowers by calling +1 (858) 729-2800 phone number 0 0 users reported that they have UNsuccessfully reached ProFlowers by calling +1 (858) 729-2800 phone number
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ProFlowers emailswecare@customercare.proflowers.com100%Confidence score: 100%Supportwecare@proflowers.com94%Confidence score: 94%
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ProFlowers address4840 Eastgate Mall, San Diego, 92121, United States
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ProFlowers social media
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Hi,
I have read your complaint. There are a bunch of class action investigations started against Proflowers.com Good luck and I hope my website is helpful.
http://www.classadvocate.com/?direct=y&category=product&product_level1%5B%5D=1531%3A1970