Publix Super Markets
Reviews and Complaints

I have not gotten a Publix sale paper in the mail since Christmas. Have they stopped mailing them in Tampa Florida?

You are seriously complaining about an item that you get for a penny? Are you joking me? If you don't like it, then don't buy it. You are not ENTITLED to Publix giving you a penny item when you want it. And you should get to pick what they give away for (virtually) free?! Get your head out of your butt.

I asked my local Publix why they changed the item to Wednesdays, and it is not only because they want to encourage shopping (Wednesday is senior citizen discount day.) The penny coupon comes in your local Wednesday paper, and you are supposed to buy the paper to get the coupon. Yes, you need a coupon. Most people at Publix are very nice and will give you the item without the coupon, but I don't expect them to. It states on all the advertisement for the penny item "with coupon."

Also the reason they do a Wednesday/Thursday circular is because that's when their trucks deliver product. (Common sense, but I have also asked the same question.) If you maybe asked questions instead of just automatically ###, you could have your answers. Publix product is usually delivered in the middle of the weeks, not on the weekends. But I guess you'll just ### about a trucking schedule too. Just go somewhere else. My local Publix people shouldn't have to deal with customers like you.

Agree, Publix don't care, there are bunch of stupid managers untouchables, you can not do anything . Dishonest and lies in your face . Publix has lost the values but still pretend one of the best companies . Store manager, manager, many of them are dishonest but they are always encourage all employees be honest . Shame

Unreal... Looks like publix really dont care... People come first they keep telling us...I wonder how many true stores we and others can tell about how we get screwed over at Publix dude...But you know what, the law lets them get away with it and the managers dont care at all, , lies behind a smile... Everyone i speak to that works at publix are very unhappy... ### getting deep my friend... peace brother..

I just say don't work for publix

Publix is full of Shiggity. They are absolutely too expensive and Winn Dixie is definately the BEEF PEOPLE and they have the better buy1 get 1 deals. Publix only have stuff thats not often used by the ordinary family.Yes they do discriminate, they moved out away from the BLACK/HISPANIC neighborhoods yet they want us to continue to shop with them, they also have a bad habit of FALSE ADVERTISING!

I purchased 4 beef tenderloin steaks for $39.12. I was very disappointed that the muscle was not removed. Don't the meat cutters know how to trim meat. I have a broken elbow in a cast and had to trim them ;myself before seasoning them and have them put on the grill. Could have received a better deal at Omaha steaks.
CAK

Winn-Dixie is an underdog store with a cult following. It has that special charm to it that you can't find at other grocery store chains. It really sucks that they had to discontinue all but their Winn-Dixie product line. I mean, Big Sixty cookies were the best. I also hate how egotistical Publix shoppers are. I will go into Publix and deliberately be a pompous [censor] just so I can fit in with the crowd there.

Just look at how pompous-assed Publix shoppers are, particularly the first two that commented under your post. OMG TEH PUBLIX IZ SO GREAT DAT NOT EVEN GOD CULD CREATE A BETTR GROCERY STOR! LOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOOLOOLOLOLOLOLOL

Publix meats are awful, but working there is the worst. I can't believe how they mistreat there employees

First of all, the lights they use in their meat cases are just regular lights, nothing special. Second; Publix provides the highest quality meats that you can get! So they either have the same or better quality meats as winn dixie. Third, and lastly, i have personally never been in a winn dixie, but my girlfriend has and she said that when she was checking out, a huge ### rat ran across the floor and the cashier promptly chimed in with "That happens all the time". Talk about nasty. Go ahead and get your meat and groceries from there, i bet its just as quality as the big rat.

You must be a low life who loves to shop in ###. thats what Winn Dixie is! Publix is the best supermarket chain in the country, so dont even try it. We dont want you shopping at Publix anyway> maybe try a Rowes, Food Lion, or Save Rite, or some other ### store like the rest of them and like you. Stay out of the Publix stores please!

i want to report marchandice incident publix supermarket .fron maneger store hi work in the diferents company for renew products hi seling of take in the money for you personal satisfation . you want information call .[protected] thankiu . alain guerra

the bake them for about 40 minutes at 350. roll them in oil & seasoning

Not True. If the shopping cart does not line up with the damaged area of the car, then they are not liable for the damage.

As far as the shopping cart damage goes, legally they are not required to pay for it. They do not own the parking lot, the property management company does, so the "slope" is not their fault. If a cart is left out in the parking lot by a lazy customer, this is not Publix's fault either. The customer didn't get the shopping cart from the parking lot, so why do they leave it out there? Also, the law will recognize the associated risk of parking a car in a parking lot where shopping carts may be present, and if the weather is bad, Publix will claim an act of God, such as wind, caused the damage.

Publix does an overall great job. We have a new one here in town and it's great. They did contact me and we worked things out. I still shop there and will continue to. The things I originally experienced in my initial post, as I said, were observations over time in many area stores. Some were common denominators among all of them.
I was raised to believe that if you're going to critique then give them praise as well rather than simply whine about their shortcomings. Publix pluses absolutely outweigh their minuses by a long shot.

Publix sells the Mardi Gras seasoning packages for $5.00. I purchased a package of the seasoning but have still not been able to make my wings taste like the Publix wings--I'm not sure what process Publix uses to cook the wings--baked, fried or grilled--or what quantity of the seasoning is used to prepare the wings.

You're complaining about everything, yet stating that they are the best around.

For you Mardi Gras wing recipe... tell them you need to see the ingredients list because you're highly allergic to some things. If you're any kind of a cook you can figure it out.

Get over it. Seriously, there are people dying of hunger all over the world, and you're getting pissed at the music. If you're that upset, call corporate.

Complain about music in a grocery store.

I guess your life is so perfect that all you have to complain about is music at Publix?
And go to a board to complain about it?

Wow.. wish I had such a good life that music in a store was a big bother.

I'll not waste your time with my medical problems, my repossessed car story, the story about my job going to the Phillipines, my son's disease that takes all the extra $ we have... and more to treat.

I'll listen to you complain about music.

Old people are never happy. They think once they reach a certain age they can complain about everyone and be disrespectful from them. 5 year olds behave better. Do your shopping and tune out the music.

I can't believe some of the ###ed ### stuff people really have to complain about while shopping. I highly doubt most people, employees included, enjoy most of the music played there. If the music is the only thing you have to ### about, why don't you go on down to wal mart and shop with all the smelly, loud, obnoxious, low quality people that shop there and then tell me how much that really sucks. Get over it.

your stupid, if you dont like it then dont go there. Thats whats wrong with Americans today.

Your tastes in music may not be the same as other shoppers, and I doubt Publix is choosing the music for the employees pleasure.

Generally supermarkets play middle of the road pop, which is soft and slow, as its name implies, middle of the road. I've never been in a Publix where hip-hop, dance, rock or country was played over the speakers.

If the music is your biggest complaint, then you should be grateful.
However, while you may not perceive 20-30 years as the patrons of this particular store, be aware, that age demographic spends generously and buys high mark up items more readily than older groups. Also, by 30, they are buying to feed families often, not just for themselves or a couple, so why should this age group not be accomodated, they pay for your lowball purchases.

There is also the issue of the fact that Entenmann's is brought in by an outside vendor and while Publix can submit an request, that company (perhaps not producing enough of it or just not producing it at all) and that vendor (placing the order up to 6 months in advance for holiday items!) could lay the blame elsewhere. Little Debbie, for example, is a vendor and discontinued a peanut butter oatmeal cookie, unbeknownst to us consumers. :( There is no excuse for his flippant response though. For instance, I know that Valentines day flowers had to be ordered before Thanksgiving... because its a holiday order. Pigs, hams, and turkeys can be shipped in by the PALLET but the initial order has to be made more than a month in advance. Its retail. Try to plan ahead next time.

With Publix, holiday and seasonal items are known as "chart items." Essentially, a manufacturer produces only a limited number of these items and Publix as a whole is allocated a certain amount of this product based on sales. From there, it is up to warehouse selectors to determine how to distribute these items, also based on a store's previous year's sales of the same item. So, when the manager said "I guess they didnt send us any, " he was probably right. It was almost certainly an unpopular item the previous year and the warehouse selectors decided not to chart that particular store any of that product. Unfortunately, your request to have the store order some is meaningless as the stores do not have the power to order seasonal or charted items.

I can understand your issue with the managers flippant response, he should have explained the situation to you, and offered to call around to other stores in the area to try and locate some of the item.

Publix is not a safe enviroment for the elderly: my 84 yr old mom was insulted and accosted in the check out lane by a couple known to the employees as violent and abusive, they had also refused to be served at the meat counter because the employee was an african american... (. He probably won't have his job much longer for revealing this information to the police dept... Poor soul) but the manager (Jean andreau) did not seem to think this was a big deal! When my mom left the store, the couple ran her overin the parking lot! The charlotte county fl sherriff's dept refuse to do anything regarding the incident claiming "it's a civil matter": publix are refusing to take any responsibility as well... Claiming "we are not responsible for providing a safe environment, just groceries" you be the judge... Would you let your elderly loved ones be at risk in this conglomerate of irresponsibility?

I've lived in the area of this Publix store having shopped there for some 22 years and never, not ever, have I had anything that wasn't up to par so if you desire fresh seafood to your liking, may I suggest a seafood market where it comes in fresh each day and be there when it's delivered or dine out for your seafood meal. Publix has a reputation for always and I do mean ALWAYS of satisfying their loyal customers.

I agree. Favortism is crazy in my store also. Everday i watch as my A.C. runs in the door 10, 20, even 30 minutes late but she has never been suspended, like other employees have. I watch as 2 people in the same dept same title same years in service one is mentored and given all opportunities and the other gets terrible schedule no mentoring. It is so sad watching. Whats really sad is the one who is getting all the attention and is getting all the praise is an awful employee with horrible customer service skills. He is arrogant, mean and i question his morals on so many levels. The one getting pushed out is very nice hes naturally kind and warm. He is going to be a wonderful manager for another company because poor leadership is pushing him out the door.

I worked in the actual store. I left Winn Dixie since they offered better pay, etc. They considered full-time a promotion, so I was hired on as part-time. They told me that if I worked hard, I would get full-time within a month. Well, considering my past management experience with Winn Dixie, I thought this would not be very difficult. I was wrong. Months passed by, and I was constantly put off whenever I inquired about the position. After they hired a black man off of the street (who actually had LESS experience than me) as full-time, I had enough. I had a sit down with my manager and let him know how I felt this was racist. I asked him if I was doing anything wrong, and if so it was his job to correct me so I would become a better employee. He continued on telling me how great of a worker I was, etc. I eventually got full time. There is a guy there (white guy) that has been with the company for a year. He has worked hard, been promised full-time, etc. Well, they consistently made him work full-time hours even though he was only part-time. A few months later, a black man off of the street gets hired in as full-time.

They claim they promote from within, which is not entirely true, since they considered full-time a promotion. Not to mention, the black man who was hired off of the street FULL-TIME was a horrible worker and constantly violated company policy including sexual harassment. He got a lot of weekends off, unrequested, while the rest of us had to work on weekends. It took them a year to fire the guy. (he was fired for stealing time, although he had been doing this for quite sometime)

I worked my ### off only to be fed candy coated lies. I suppose that is what I get for being white. I feel there is some racism going on.

I have many complaints, but not enough time to list them all.

I'm glad I am no longer with Publix.

As long as you are able bodied, management will be half way decent to you. God forbid if you get hurt on the job. You then become dirt under their feet and might as well quit because they will find a way to fire you or make you miserable enough to quit. As a former warehouse employee who was injured on the job I was treated like dirt and while being hospitalized they never once called, sent a card, nor came to see me. ( Miami Warehouse--1972-73 ) Management at that time consisted of the good old boys who worked employees like cattle. After Mr. Jenkins passed on the sons took over and ran the business like a concentration camp. If anyone needs to know my name or particulars to back up what I say just email me at my enclosed address. I have been disabled since my accident at Publix and am now 72 years old.
branta99@gmail.com

This is total b.s. this customer obviously has a problem with Jesse, lol he would never say anything like that. Get a life buddy!

i work for publix and believe the customer on this. The rudest, laziest people in my store are the managers

I can say the same about Jesse Palmer he is a dedicated worker and believes in helping the customer as I am also a Manager for publix and we do take our job seriously, We do our best to assure the customers satisfaction.

Well I am a manager at Publix and I know Jesse and we take our job serious and work well over 50 hours a week. We are all trained to be dedicated to our customers at all times but also if it's raining you as a person should have courtesy to another human being and get wet yourself not the person that will have to stay probably another eight hours in wet clothes.
Really it's where shopping is a pleasure but sometimes we can't please everyone no matter how hard we try.
Thank you

I don't believe this either. I'm far from feeble and they've offered to help me with my cart of groceries more times than not, even though I turn down the help every time.

I don't believe this for one minute!
She must have been one rude shopper as Pubix has more customer service and class than most.
Why would u want someone to treat you like royalty and go out in the rain when u must go to your car
Get a life!

That's pretty awful. I can understand why the manager did not help you, but a good manager (or any associate) would have put on his raincoat and load your groceries into your vehicle regardless of rain.

It is true, Publix does have a corporate policy to suspend carry out service during a time in which thunder and lightning are present. Surely you can understand it is for the associate's safety, and not to inconvenience the customer.

Your comment is just tactless and self-centered. It's far more likely that women are tired of being hit on, in a public place of employment. It's so common, a daily thing for so many. It's rather routine especially for attractive women that customers & coworkers will pry about their personal life, their marital "status." Old men who want "to introduce you to their son" is another common one. Women just get sick of the same ### from people all day - it's not just the act of being "hit on" itself, but of how bloody common it is. No, you're not going to "pick up" a grocery store clerk unless you already know them outside of their work. If you're just hitting on them, in all likelihood you're only making their job more difficult - they are paid to be friendly, their niceness isn't a 'sign' that they like you. So if the female staff is "uglied up" you can place a bet on the fact that getting hit on has a lot to do with it. Obviously, it goes the other way, too -- but getting hit on by gay men is far less likely (10x). And since it's far less common, if you're secure in your manhood, take it as a compliment. I do.

Of course I did. I even admit that I'm aware of the female perspective. I feel the same way when gay men hit on me. That's why I pointed to the gay women, who must be completely disgusted by male advances.

@ Diddlebot BTWs.

Uhhhh...are you sure it was the lesbians? Girls have been known to get harassed by male coworkers, so they could just not be wearing makeup in hopes that the advances stop. Or maybe their tired of being hit on by customers. We work long shifts, deal with jerky managers, and you think we want to be hit on? Sure some might but what about the one who don't. I know one girl hates it because her boyfriend sees it happen and gets mad at her. Did you ever stop to think how that might affect their private lives? No? Didn't think so.

I noticed at my local Publix the female employees started coming to work "all naturale" with no make-up not even foundation.
It made me wonder WTF!. I also noticed that two of the friendliest cashiers no longer work there. I deduced that there must have
been some type of "incident" and management decided to ugly-up the staff. Call me sexist, I don't care. I found the most "pleasure" I got
from shopping at publix was flirting with the cashiers. I can't imagine they enjoy the new rules. As a matter of fact, I noticed that a majority of the female employees appear less than enthused to work as they skulk around doing thier tasks. A few of the cute ones I used to tease won't even give me eye contact.

I've already blamed myself for this new policy as I may have come off as "creepy" to a woman who has no interest in men or appreciates a light-hearted compliment about thier attractiveness. It just doesn't add up. Instead, it appears to be a situation where the lesbians have pushed to be recognized for thier merits and can only level the playing field by making the pretty girls as ugly and butchy looking as themselves.

All I can say is...grow up. If a cashier hooks up with a customer and has a fling, or gets married, or whatever, why should anyone else
care or take offense? We're only human.

Yeah, the male/female double standards really stand out.

As I was filling out my app, I was approached by a female manager, and told I could not be employed at Publix unless I cut my hair (I have longer hair, Native). They said I wold not even be considered for employment otherwise. I'm a male, and it's their policy (which is getting rare these days, and has never even been an issue in the past). What bothers me most, is that I was told this by a woman with men's length short hair, wearing what would be considered "men's" clothes. Now, I myself have years of experience in Management and other relevant food knowledge. It is such a dismay that an innocuous physical attribute(my heritage), would be the deciding factor. Especially when the female equivalent is perfectly accepted.

I have female friends who work at the local publix, and they talk of problems during the after-hours "fronting" - the men all take off their work shirts, wearing nothing but "wife-beater" type shirts as it can be strenuous work. Female employees try to do this, and complaionts get made (by other female employees, no less) because the "more attractive" women are merely trying to keep cool while doing the job. Just the same as the men.

This arcane mentality has got to stop. I won't be surprised if one day Publix finds civil rights (Title VII) lawsuits on it's hands.

I've found that Publix will special order anything you desire if you're a frequent shopper in the store. Sometimes you can even special order things by the case if you'd like to purchase that many of an item. Ask your stockman for that particular isle to order what you don't see on the shelf. I've found them to be more than willing to accommodate.

the publix in my town is the same way. All we have is male managers and for some reason all the friendly workers and managers get "transferred" while the mean and grouchy ones don't. I hate whenever me and my family buys something we like (alot of it too) Publix "stops selling it" There was this frozen product that I use to buy for the whole case of (12 to a case) about twice a week. After a while I guess they got tired of having to store a good selling item on the shelves and did that line about "The truck's coming in Tuesday/Wednesday/Friday/Saturday/ tonight" thing. Sad thing is when the truck suppose to come they wold say "come later, we're still getting it off the truck" next day, "The truck came last night and they didn't have it." So I would go through this for about 2 months or less when they would flat out lie and say "They stop making them." Which I thought "aww poopies" until I went to the stores site and saw that it was still in the listings and that Harvey's and Walmart sold them still. It's been over a year and Harveys, Wal-mart and the food's website, still has them. Some might say they got rid of it because they wanted to replace it with something that would sale like eggplant casserole. Oooh its flying off the shelves. They just don't want to carry it no more. Lately we've had the same problem with our grits. Although we don't buy a whole case of them, Publix never has them. In fact where they have the area to put the grits they replaced them with cheese lovers. No one is buying cheese lovers everyone wants original. But guess who has tons of original? Harvey's and for 40 cent cheaper too.

This complaint just illustrates why most publix customers like you make working there an utter hell most of the time.

went to Publix in Boynton Beach Florida. Young black girl names Nanci was in the express line working. There was only one other line open at 1pm and that line was backed up. I only had 14 items so I thought it would be safe, considering there was nobody in line at the express lane. nanci decided to make a remark about how she did not have to ring me up. She made it seem like she was doing me a favor by taking my money! I waited for her to finish ringing me up (the extra 4 items took about 3 extra seconds of her precious time) and as soon as I had my receipt, I told her that I worked for Publix for 7 years (true story) and I would have NEVER made a comment to a customer like she had. She then proceeded (there were 2 customers in line behind me at this point) to challenge me to go "try to get her fired". As I walked away, I could hear her laughing it up with those 2 customers about the apparent crazy woman who had dared get into the express line with 14 items. I then went to the manager, who literally looked at me like a deer in the headlights, with extreme pauses of uncomfortable silence, and finally asked me what my name was. He wrote it down, as if it somehow even mattered (WHAT WAS HE EVEN GOING TO DOOOO WITH IT?!) and asked me if I'd like someone to call me. WHY would I want someone to call me?! I told him thank you and that I would not shop there again, as there are several grocery stores in the area, and he actually had the nerve to smirk at me as I walked away. Such poor customer service. Not the company it was when I worked there.

I work at a publix, and under no circumstances was the deli manger right. she should not have talked to the customer that way, and the store manager should have showed some concern. the time that i have worked at publix i have learned that although they are a fortune 500 company they do not care abou their customers, or employees, all they are about is making money, as any other job. that customer should not have been talked to or treated that way. Although the deli manager should not have been fired she should have been placed on suspension of some sort, to set an example for all managers and even other employees that talking to a customer in a rude manor is not and will not be tolerated, but they are quick to suspend you for other things like tardiness, or calling in to work. They are missing the point, these people that you treat so rudely is the reason you get a pay check every week. For those of you that are on here calling this customer stupid, and a idiot, you must me one of the ones that talk to customers that way, but never forget, you're a customer in places you go, how would you feel if someone treated you that way?

How horrible. The manager should never have yelled. I work for Publix and see this stuff all the time. Most people dont have the gonads to call corporate. I would hope you would give Publix another chance. Not all employees or managers are like that. Some of us try to exceed expectation and some of us are better at taking a tough situation and turning it around. It sounds like you had a terrible day and they just made it worse. I am old school and believe every customer is valuable. With out customers we might as well close our doors. I work for Publix and i have seen wonderful managers and employees do great things. I have unfortunatly seen poor customer service and terrible behavior by publix managers and employees. They are human, but i know i have wondered how some of these people even made it through the interview. They dont smile they are not warm not friendly. How do they have jobs? Give Publix another chance. Also, keep corporate office informed. Squeaky wheel gets the oil. If more customers put in valid complaints them maybe they would quit pushing through these crappy managers. Again, i work at a publix not all my managers are nice and they all do not follow the Publix values.

I am so glad they have a website for all the stupid complainers to fuss about things... why dont you guys just go buy an island and all live on it so you all can hear each other complain... or better yet... drink the hormone injected, extended life milk that walmart sells... and eat their meat that stays on their shelf for over 14-21 days while Publix meat only stays on the shelf 3-5 days TOPS! freshest meat you will find... no added solutions... go complain about something else... you guys are pitiful... fuss fuss fuss... this is bad that is bad... wow... get a life

Child abuse? Really? What are you, stupid?

You got several verbal apologies, a written apology and $25 bucks for free, all because YOUR kid was holding up a business. Now, I understand that when a baby is uncomfortable, it cries -- it can't do anything else. You, however, are an "adult, " so I don't see why you burst into tears (you're not a baby, are you?) over the fact that no one likes a screaming baby -- especially when it's stopping the flow of business.

As for this "abuse"...

Did anyone hit you, threaten you, curse at you, or personally attack you? No. Someone told you to quiet your kid, and they were rude. It's nothing worth, uh, crying over.

Idiot.

While I do find that a Publix Deli Manager would do such a thing, I am more concerned in your reaction to the Publix response. What do you want from them, you received an apology from the Manager, an apology from the District Manager and a letter from Corporate apologizing with 25$ so what could you possibly want more from them? To fire every person you talked to and didnt find a correct response from? When you work 6 days a week 10-12 hours a day and have to deal with people all day then come to me with an actual complaint.

I'm sorry to hear that you were upset. Maybe the deli person was just stressed, and you definatly must have felt overwhelmed. Sometimes we just have to take the baby out of the seat, go for a walk or give a hug. The manager made you feel as though it would be swept under the rug. He may even be friends with the deli mgr. The truth is they see the customer as
irate and emotional and probably wouldn't have said much to the deli mgr. at all. They'll just throw gift cards at you. Sorry you had such an unfortunate experience.

Most of your complaints are a little unrealistic. Do you have any idea the man hours it would take to individually whip down every fruit before it was put on the sales floor. I think most people buying produce realize that it should be washed and cleaned properly before consuming. If you wanted to eat right away, there is already cut fruit.

Then your problem with the bagger is questionable. You asked for paper bags which makes in difficult to not "drop" or as you said "throw" your apples into the bag on top of your peaches. I doubt he actually bruised your fruit.

"He clearly never got training." You clearly never properly took an English class.

And finally, you complain that your bags where folded like trash bags? What does this even mean? He probably didn't care because you complained about something nonsensical. A paper grocery bag does not resemble a trash bag in any way, so how might one be folded like the other? Your complaint makes no sense, so maybe you should stop bad mouthing a company that was doing its best to help your irrational expectations for a super market. You wouldn't get half the help your received at any other grocery store, especially Wal-Mart.

And the to other complainers on this space, do better at your job, and don't be so concerned with your managers and just maybe you'll have a better shot at getting promoted.

I agree. I can only judge my store but you are right. I have been in customer service for 25 years. I have worked for 4 seperate companies and i believe in the core values of publix . Not one of my managers uphold the publix values. They dont show any respect for employees . They hide in office during peak times ..when a customer needs them they are mad because they got interupted and i have even been yelled at for calling a manager to the front to speak with the customer(when the customer asked to speak to a manager). I was yelled at and when i actually started to cry because i was so frustrated i was laughed at by this manager. I actually think that publix is a great company and i will stay with publix but i also believe with all my heart that (my managment) are the biggest waste of space and are useless human beings. They are mean, rude and poor excuses for managers.

Publix says that their employees are the company and that we are the back bone of their industry. What ###! My store manager is so selfish he will never promote anyone because he is under trained, has not delt with his own fears and insecurities and is so afraid someone is smarter than him, which is not hard to do that he will not promote anyone. Everyone hates him and no one will say anything but they will talk behind his back like they have a backbone. I intend to make a formal complaint to corporate about him and the manager staff. Watch! I'll be fire to make the problem go away.

The complainant may go to the malls customer service and submit to them an incident report. If the complainant can take a photo of them or a cam of them mumbling and not helping their customers, that is much better. They can show those photos or video to the public and report it the proper authority like Department of Trade and Industry for questioning. As an employee to a service oriented company, this rotten services is a big no no to me. I would really get their names and submit a proper complaint in black and white as they really need proper training on how to handle quality customer service. I will put an ad on newspapers and magazines not to threat them but to let the public know about the incident and check out for themselves.