PureTalk
Reviews and Complaints

False, deceptive web-page advertisement and dishonest, unprofessional service representation regarding policy(s). Hello. I joined Pure talk as customer 4/1 about 2 weeks ago as a NEW customer. I still have 2 weeks to cancel my account for 100$% refund if I choose to according to policy. They key here is " NEW " customer. I still am a NEW customer! One reason I joined is due to the fact Pure talk offers phones on a installment basis with their service "NO" discount SALE of the phone I wanted 4/1/202", yet I still was going to get the phone in a few months due to having great credit with or without installment options . I also "daily" check to see if the phone I want is still available with or without a discount. Yesterday 4/20 on their website the phone I wanted is advertised for $250.00 off. I figured with a National Emergency Pure-talk was discounting their phones for their valued clients because of this .While trying to purchase that phone on their website from THEM directly and their finance company Affirm , my purchase did NOT allow the $250.00 discount although advertised that way. Still is. I made 2 separate phone calls to customer service that same day. Both customer service reps. had two conflicting stories as to WHY I could not get the phone I wanted at the advertised discount. First service rep for Pure talk told me to go on my profile with Pure-talk and add the phone to my cart for purchase. When I attempted to do so it was NOT at the sale price. The service rep on the phone from pure-talk " recommended I call and check with the company Pure talk uses for its financing (Affirm)regarding the phone at a $250.00 discount and was "SURE" thats why I was having a problem getting $250 discount. I called the finance company as directed. The finance company Affirm informed me the $250.00 discount advertised by Pure-talk they did not see that option with their service for that discount and I would have to contact Pure talk for the answer since I should be able to get the phone directly through Pure-talk regarding the advertised $250.00 discount.. So again, I contact a different customer service rep about this issue and she tells me the $250.00 discount is for NEW customers. When I proceeded to tell her I am a new customer, and have 2 weeks left as a NEW customer to decide if I want their services she said nothing and had no answer. I told her the main reason I joined Pure-talk is due to the fact they have financing and phone discounts. This phone rep. then told me the discounts are only for NEW customers. I then told her, I just joined 2 weeks ago, and am still considered a NEW customer since I have 2 weeks as a NEW customer to decide if I want his service risk free . She had no answer or the energy to get me the correct answer. Lastly, on this same conversation, this same service rep. (***) as I told her I just joined and wanted to purchase a phone from them directly or Affirm finance told me the $250.00 discount has been ""available for a month"". NOT TRUE! Like I said, Im on going my 3rd week of service with PURE-TALK and if the phone was at a $250.00 discount as advertised when I joined , I would have got that phone " the same day I chose Pure-talk as a customer and would not be writing this letter. There is nowhere on their customer profile page that states this $250.00 discount is for people who joined during the "advertised sale day" NOWHERE ! Moreover, I know for a FACT this $250.00 discount was NOT available to me when I joined and this customer service rep. "insisted" it was! When I told her she was wrong and the phones have NOT been on a $250.00 discount for a month she hung up on me! REALLY? What do I get? My intelligence insulted and lies. Please stop this company from its deceptive, unethical ,business practices and advertisements. All I wanted was the $250.0 discount that I deserve as a NEW customer. I think for all these recorded phone conversations that vindicate the point of deception and lies to its "NEW" customers, at the least I deserve the advertised $250.00 discount . Thank you.