Puroclean Emergency Restoration Services’s earns a 2.0-star rating from 3 reviews, showing that the majority of clients are somewhat dissatisfied with restoration and cleanup services.
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Exceptional Service and Expertise
PuroClean Property Restoration in Caseyville, IL, truly stands out for their exceptional service and expertise. From the moment I contacted them, I was impressed by their prompt response and professional approach. The team, led by owner Paul Reiss, demonstrated a deep understanding of water damage restoration and went above and beyond to ensure that my property was restored to its optimal condition. Their use of state-of-the-art equipment and efficient processes made a significant difference in the restoration process. I highly recommend PuroClean Property Restoration to anyone in need of reliable and top-quality property restoration services.
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Pros
- Rapid 24/7 emergency response
- Certified restoration experts
- Comprehensive damage assessments
- Advanced restoration technology
- Direct insurance billing cooperation
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Cons
- Limited service area compared to national chains
- Potential for higher costs than local competitors
- Franchise model may lead to inconsistent service quality
- Less brand recognition than industry leaders
Puroclean Emergency Restoration Services Complaints 2
I had a house with a damaged roof and my insurance contacted Puroclean for repairs
I owned a house and Puroclean Emergency Restoration Services was called to repair the roof. They inspected it, but no repairs were made. When it rained, water leaked in. I reached out to my insurer for a roofer, but none were available. I sold the property and moved to Illinois, yet Puroclean still bills me $672.90 for unrendered services. Despite the due date being 12/28/2022, they persist in sending letters, which I want to cease.
Last year, my insurance company hired Puro Clean to clean my house after a fire
Last year, my insurance company hired Puro Clean to clean my house after a fire. PuroClean sent carpet cleaners to clean the carpets that were damaged by smoke. They tried to clean the carpet three times. The first time they sprayed a solution on the carpet which left rust spots and too much water. I called PuroClean and told them about the damage. They sent the carpet cleaners back two days later to try again, but the cleaning machine broke and they left water everywhere. The next day they came back and cleaned the carpet for the third time. Now my carpet is ruined. The seams are coming apart, it's hard and crunchy, and it's discolored. I tried to contact PuroClean to replace my carpet, but Paul threatened me with legal action and said he would put a lien on my property if I didn't pay him in full. I think they should take responsibility for the damage they caused and their poor work.
Is Puroclean Emergency Restoration Services Legit?
Puroclean Emergency Restoration Services earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Puroclean Emergency Restoration Services has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Puroclean Emergency Restoration Services has registered the domain name for puroclean.com for more than one year, which may indicate stability and longevity.
Puroclean.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Puroclean.com you are considering visiting, which is associated with Puroclean Emergency Restoration Services, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Puroclean Emergency Restoration Services have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Puroclean Emergency Restoration Services website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
- We conducted a search on social media and found several negative reviews related to Puroclean Emergency Restoration Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Puroclean Emergency Restoration Services
Puroclean's team of certified professionals is available 24/7 to respond to emergencies such as water damage, fire damage, mold remediation, and biohazard cleanup. They use state-of-the-art equipment and techniques to quickly and efficiently restore properties to their pre-loss condition.
In addition to emergency restoration services, Puroclean also offers non-emergency services such as carpet cleaning, tile and grout cleaning, and air duct cleaning. These services help to improve indoor air quality and maintain a healthy living environment.
Puroclean is committed to providing exceptional customer service and ensuring customer satisfaction. They work closely with insurance companies to help streamline the claims process and ensure that customers receive the maximum coverage for their losses.
Overall, Puroclean Emergency Restoration Services is a trusted and reliable provider of restoration and remediation services. Their commitment to quality, customer service, and professionalism has made them a leader in the industry.
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Overview of Puroclean Emergency Restoration Services complaint handling
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Puroclean Emergency Restoration Services Contacts
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Puroclean Emergency Restoration Services phone numbers+1 (618) 206-7055+1 (618) 206-7055Click up if you have successfully reached Puroclean Emergency Restoration Services by calling +1 (618) 206-7055 phone number 0 0 users reported that they have successfully reached Puroclean Emergency Restoration Services by calling +1 (618) 206-7055 phone number Click down if you have unsuccessfully reached Puroclean Emergency Restoration Services by calling +1 (618) 206-7055 phone number 0 0 users reported that they have UNsuccessfully reached Puroclean Emergency Restoration Services by calling +1 (618) 206-7055 phone number+1 (800) 775-7876+1 (800) 775-7876Click up if you have successfully reached Puroclean Emergency Restoration Services by calling +1 (800) 775-7876 phone number 0 0 users reported that they have successfully reached Puroclean Emergency Restoration Services by calling +1 (800) 775-7876 phone number Click down if you have unsuccessfully reached Puroclean Emergency Restoration Services by calling +1 (800) 775-7876 phone number 0 0 users reported that they have UNsuccessfully reached Puroclean Emergency Restoration Services by calling +1 (800) 775-7876 phone number
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Puroclean Emergency Restoration Services address1934 N 81st St, Caseyville, Illinois, 62232-1656, United States
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Puroclean Emergency Restoration Services social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024 - View all Puroclean Emergency Restoration Services contacts
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