Fantastic Services
Reviews and Complaints

I booked a hedge trimming at 1130 for next day, during the call I was not made aware of any rescheduling or cancellation fees or advised that hedge trimming is not advised in Winter months.

Was then advised not to trim the red robin in January so called back at 1255 but could not reach anyone until an agent called me at 1330. I was then told of the fees and that I contacted 3 hours after the booking which is false. When I said that the fees were never mentioned during the booking the agent referred to TnCs Buried into automated emails.

They can't have lost any business during this 1.5h window.

Hi,

I'm raising a complaint against this firm 'Fantastic Services', they sold me the concept of a membership, where I can buy upto 300credits towards household cleaning.

Now when I try to use those credits they tell me:

- I can only use upto 30credits per visit

- Credits are discounts on the service and I still need to pay for the service(at a discounted rate)

- I can only use the credits once per service

- Credits are not carried forward

I've asked for a copy of the recording of the call I had originally with them, they have refused.

I've asked for a copy of the original mail where these terms were specified, they don't seem to have it.

Would appreciate come suggestions or intervention in this case.

This company is fraudulent with their quoting process. Quoted being able to move my piano and showed up then refused to move the piano. The guys they sent had no equipment and had never moved a piano, let alone a baby grand piano. They cost me over a £1000 pounds to deal with the aftermath of their fraudulence (and incompetence). They are now harassing me for £25 after failing to deliver any services whatsoever. Avoid. As you are better off lighting hundreds of pounds on fire.

Operative Ola arrived. The photos show conditions when he left. He was to do end of tenancy clean. Kitchen/diner two bedrooms 2 shower rooms. He was in the kitchen for the 4 hours and as you can see nothing was completed. On departure he complained about vacuum mop and bucket provided which he had not used. Not a pleasant disposition. I’m having to get it cleaned as I had to move into an unsanitary apartment because you failed to provide a fantastic service. I called several times yesterday and was told to send an email with photos. I did. I called several more times and was fibbed off every time saying the team was dealing with it and would contact me. The only contact I have had is the invoice this morning. No apology or offer of recompense. Nothing. You insisted I paid up front and good faith I did only to be disappointed and short changed.

Never seen such rude people and worst services. Everything was decided on earlier by video call. I showed all my stuffto them including my glass table. The fantasatic giy person came said yes i can take the glass table, load all my stuff in lorry and then came shouting i cant take it , it is too heavy and sharted shouting on top of his voice. He was also on something may be drugs. His behaviour was not normal. He said he is going to take out all the stuff from the lorry and leave it on the toad if we ask him to take the heavy table.

Is is even human to behave like this? Is it what professional services do? They commit and leave a person in between in q situation where we just begged him to take our stuff and charge whatever extra you want to

Charge?

I have never seen this in my whole life. This has led me in depression that l anyone can talk like that and behave so inhumane. He was literally throwing all my stuff in the van later.

I booked service and paid on the phone £196 they viewed the house on goole maps to see the actual house roof, and also asked me to count downpipes, but not the sewer pipes. I gave them the details. The appt was booked for 10am they did not turn up, then called at 11am to say will be with me 1130am, then to my shock did not turn up again! THEN AT 1230pm a very rude foreign man with hardly much english, came and NO APOLOGY walked around my house then tried to get a further £200 in cash from me... REDICULOUS, SCAMMERS BEWARE.

They wasted HALF MY DAY... i was not able to go to work that morning waiting in for them, PLUS they sold me membership just last week £89 for cheaper services THEN CANCELLED 3 OF THEM LAST MINUTE...

Was absolutely disgusting, not fit for purpose, cleaners sent were an old couple who began their conversation by asking for money then when i asked to check with the company decided to do the work, but walked out when I pointed out all the stuff that remained undone saying they had done all they were going to do.

the complaints department are not responding

In short do not use this service - no manners, no quality, not fit for purpose

My membership number is 230629526SYS

I tried to cancel 2 cleaning appointments on July 26 and Aug 9, as I am out of the country. I had tried several times to do that online logging into my account, and although the verbiage on the website claims users can cancel and skip appointments online, this is false/incorrect. The only way of doing it is to call Fantastic Services and after going through multiple press button 1 if you want to x, y ,z, users reach a point when they can leave a vmail to be called back. It is extremely complicated process and I am quite a skilled users of bookign and cancelling appointments online. I can only think that the reason for this is to discourage people from cancelling appointments altogether. Or becasue they fail to do so, to be charged a fee nevertheless.

For the 26th July apointment I was told i was going to be charged 20£ for late cancellation. It wasnt my fault as I had tried several times online, as one would in these days. Upon hearing that, I decided to cancel all my upcoming appointments. I didnt want to work with Fantastic Services anymore. On 24th July I also cancelled my membership, which only started on July 12th and claim to be reimbursed.

On Aug 2, I received a message asking me to let the cleaner in as she was at the door. I called Fantastic Services to remind them I had cancelled all bookings, they called me back saying they were going to charge me again 20£ for late cancellation.

On top of that, on Aug 2nd I also received an email from fantastic services claiming that I didnt cancel all appointments and in fact I said I was going to cancel them online. I am gobsmacked at the sheer nonsense that Fantastic Services is claiming: I was complaining I couldn't cancel appointments online, yet I offered to do that for the remaining appointments.

Also they weren't going to reimburse me the membership fee becasue the 14 day window had passed. My membership started on July 12; the 14day window expires on July 26. I canceled my membership on July 24th.

As a result I get my money stolen : 40£ in late cancellation fees and the membership fee.

I ordered gardening services for today, but the so-called Fantastic Services team firstly got the wrong key to the property (they got the address wrong), and then secondly cancelled the service without telling me. I found out several hours later after I got an email telling me I had to pay the full amount as a “cancellation charge”, even though the mistake was their’s.

Do not make the same mistake as me and waste your money.

My Cleaner was arranged for 9a.m in the morning and Carpet Cleaning at 10a-m.

The cleaner did not show up despite I made them aware that the Tenant was moving in in the afternoon time.

The cleaner text several times to say she was on the way and would arrive at 10.30a.m them in half an hour and there were a few misleading texts.

My Tenant arrived and the apartment was not cleaned and check out report could not be done.

I would like compensation for all the stress called to arrange an alternative and more expensive cleaner at the last minute.

On 16 June I had a plumber visit to fix a tap on my basin sink that had come loose - the fixing had cracked. All was well until Tuesday 20th when a leak developed and was dripping into my kitchen. The tap that was fixed was wet to the touch. I called on Wednesday and was told that I had to raise a complaint. They were sending me an email to get started. No email arrived (somehow they got my email address wrong). When I did receive the email, I completed it straight away. I didn't get a response until almost 24 hours later. I was asked to provide a photo but stated I couldn't provide a photo of clear water under a basin sink. I called again on Friday and was told the person dealing with my case would call me. No call came. Around 17.50 on Friday (annoyed) I messaged again, saying that I would report them to the Trading Standards and email the CEO in respect of the lack of service. Monday morning - no response has been received. The attached picture is where the leak was coming through.

Today I contacted Fantastic Services to enquire about a decorating painting job for my living room, the assistant confirmed my details and passed me over to another department to speak to someone else.

The gentleman asked me what needed, I explained I wanted an accent wall and ceiling wallpapered and the remaining walls painted. Then it went downhill from there, he questioned me why I want that, why half and half, then mentioned the survey was £49 and I declined. He then said you can send pictures, so I said ok do you want measurements as well, he then asked why. The conversation was challenging, the guy was rude obnoxious, unhelpful and was shouting at me, I thanked him and hung up. Then he had the audacity to ring me back to give me more grief, I call this bullying behaviour, not even letting me speak just shouting at me. This person needs to have some serious customer service training, the whole experience has messed up my day, and the amount of services I get from this company I don’t deserve this.

On the 12th of April, I paid £55 for a rug cleaning service. I was promised a 5 step cleaning procedure and both sales representatives said it'll take roughly 30 - 40 minutes, fully aware of the larger size of my rug. Yet out of 5 steps, only 1 took place. It took a total of 5 minutes to complete the cleaning, the other 5 minutes was spent setting up and draining the equipment. A total of 10 minutes. I was promised a deep cleaning procedure and the cleaner spent 5 minutes steaming my rug. What a joke!

I raised this complaint and the gaslighting response was beyond. The customer service representative denied any stains on the rug when the pictures they saw (because I sent them) weren't even close up to see the stains. They also claimed that the rug was preheated as part of their cleaning procedure, yet I stood there and saw none of that happen.

Please avoid this company like the plague. I tried to solve this issue before leaving this review but their response has been unacceptable.

I bought the service, the cleaners left the house without completing it. And your customer service is saying that they cleaned 2 bathrooms. Indeed, I have only one bathroom.

Here what they wrote to me;

Thank you for your clarification on the matter. I have further discussed the matter with the service provider and he assured me that the service was done to an extent before the team was sent away. In the time they were there, they cleaned 2 bedrooms, 2 bathrooms, and the Kitchen. If you wish I can see to adjust the charge and reimburse you for the overcharged amount. Alternatively, I can send the team back to finish up the job.

I purchased the after builders clean with additional carpet cleaning, outdoor windows, and antibacterial clean. Firstly the team of 4 didn’t even finish the clean in the 3 hours they allocated, mind you the property was empty and the only real renovation was bathroom, painted walls and change of flooring so minimal mess and dust. The clean was extremely below standards with indoor windows not clean, dust in drawers, dirt on handles and paint splashes still on glass (mind you it takes literally a few minutes to get paint splashes off glass). This was all meant to be cleaned in the service.

When I contacted them with photos and my complaint I did get a refund of all the services they didn’t even do however they absolutely don’t care that their cleaners didn’t even do the minimum job properly even though I showed photo evidence. All I kept being told was that they pay cleaners by the hour, so I guess just showing up is good enough for this company. Although I deserve a refund I only asked for my £89 yearly subscription fee back because I will absolutely not be using them again. The customer service was also horrendous, dismissive and rude.

The clean cost around £300 and I had to deep clean after them. Do not waste your money, they don’t care about service and standards and they just need their cleaners to show up and that’s enough to take your money. Find a local cleaner who actually prides themselves on their work.