Fantastic Services review: Movers and storage

I am writing this since I want to make sure people are aware of how dishonest and lack of customer service from Fantastic Services. Basically, I had Fantastic Services movers picked up my items, stored it for a over a month and when my items were delivered, a few high-end electronic items were missing. The full history is below. Reference number 23082528ZHVE

office :23.10.2023 12:02Thank you for taking the time to speak with me over the phone, John! I just tried to give you a call as I had an idea. Would you let me know if your MacBooks are linked with your iCloud? If so, you can use https://www.apple.com/icloud/find-my/ report it as missing, and you will receive a notification with its location once used. In the meantime, I have raised the matter with the service provider, and I am waiting for an update. Regards, Bob

me :26.10.2023 11:26Hi. I log in to my iCloud and the location of my MacBook Pro says 'no location found' Offline. Just to document what's missing. 1. MacBook Pro 2. MacBook Air 3. Oculus Quest Any idea about the investigation? Like I said, I'm 100% sure that I packed this put it in a plastic storage bin and taped it shut. It was picked up by Fantastic Movers on Aug 30th 2023. at my old flat 1 Draycott Place SW3 2SE. When my items were delivered on Oct 17th to my new flat in SW6 4SW, those items were missing. You should be able to track my missing items since Fantastic Services has full possession of all my items.

office :26.10.2023 13:23Thank you for coming back to me, John! Apologies for the delay in reply. It seems that we may need more time in order to investigate the matter. The service provider is still taking a statement from the delivery team. Once we have an update we will notify you immediately. Kind Regards, Bob

office :29.10.2023 15:43Thank you for getting back to us, Karen. I have further discussed the topic with the service provider and they assured me that everything was safely collected, transported and delivered. As I believe you could confirm from the wholeness of the seals, nothing was touched either. I would suggest raising this matter to the relevant authorities so a further investigation can take place. Have them reach out to us in case any assistance is needed on our behalf. Kind Regards, Val Morgan.

me :30.10.2023 12:19Wait? Are you telling me that I need to report this to the police since, based on your investigation, nothing is missing? Fantastic Services has a full chain of custody of all my belongings from the time it was picked up, to storage and final delivery. What kind of investigation have you done? Who is the service provider that collected the items, stored and safely delivered? Is it Fantastic Services that collected them, stored them and delivered them? I want a full copy of your investigation so that I can forward it to the police to do their own investigation. I will also report your business practice to the relevant business authority.

office :30.10.2023 17:19Dear Karen, thank you for getting back to me. We work on a franchise basis with local service providers. The company that provided the service is listed on your invoice. We have checked with the team and obtained their feedback. They have confirmed that everything was taken from the crates and delivered to you, nothing was left in the crates nor the van and this is as far as our investigation can go as this is a criminal matter and needs to be dealt with by the relevant authorities. Please do let us know once you report this to the police and provide them with our contact so we can provide all of the needed details once they get in touch with us in order to help with the investigation. Kind regards, Val Morgan

me :30.10.2023 17:33Just to make sure I have this document,. You have checked with the company that picked up all my items on Aug 30th? They are saying all items were picked up and stored. You also checked with the storage company that held all my items? Lastly, you checked with the delivery team that delivered my items. All of them are saying that everything was picked up, stored and delivered to me on Oct 17th. Does Fantastic services include insurance covered for loss/theft of property under your care? I would like to speak to your manager since I don't think I'm getting the full support here. I did report this issue to Insolvency.gov. uk. The reference number is CC-[protected].