Menu
For Business Write a review File a complaint
Fantastic Services

Fantastic Services review: Cleaning

R
Author of the review
4:25 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

on 6 April 2023 Fantastic Services charged me £63.00 for cleaning services which they cancelled on the day. I thought they were going to reimburse me the total amount but find from my credit card statements they only credited me £56.00 on 25 April 2023. They did not reimburse me for the time I had taken off work. Credit was given for a bad cleaning job May 22 but nothing was given towards the plumbing call out we needed afterwards due to debris being flushed down the toilet. The plumber was able to flush it out but Fantastic services refused to pay.

on 26 May 2023 we were charged £50.00 for extra bags of Garden waste although it was not even twice as much as the previous time when we were charged £15.00.

The rates for Gardening services are inconsistent. I was charged different prices for 2 hours work practically every time I used them and then they add on extra for carbon emissions

A gentleman from Fantastic services called after the Gardening service and said I would be given £10.00 of goodwill which I never received.

To resolve this matter I need Fantastic Services to reimburse me for everything see details below:

Pay in cleared funds to my personal account (not on Fantastic Services account credit) the amounts owed as follows:

1. Cleaning services, not delivered and not refunded yet by Fantastic Services = £7.00

2. Goodwill as promised but never received from Gardening service = £10.00

3. Grossly inflated extra bag charges that need to be refunded = £35.00

4. Time that I was forced to take off work at my own cost = £88.00

5. Plumber callout to resolve debris left by Fantastic Services worker in the toilets = £75.00

Desired outcome: See details in information section on the amounts that Fantastic Services owe me

Oct 04, 2023 3:38 am EDT
Fantastic Services customer support contacts
Address

Second Floor, 98 Tooley Street, London, SE12TH, GB

File a complaint Write a review
Dear Rosalind,

We genuinely appreciate you taking the time to share your thoughts about your recent experience with our services. We sincerely apologise for the disappointment and frustration you have encountered throughout your interaction with us.

Your satisfaction is of utmost importance to us, and we are committed to resolving this matter in the best possible way.

Our customer care team will contact you as soon as possible to address these issues and find a way to make this right.

Kind regards,

Fantastic Services
Resolved

The company replied swiftly and made an offer to resolve the matter. Although it did not fully cover our expenses, we have accepted it to bring the matter to a close and appreciate that they were very fast in responding.

0 comments
Add a comment

More Fantastic Services reviews & complaints

Fantastic Services - Fantastic club payment illegally taken - £158 taken from my bank / using my card details
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fantastic Services - Domestic cleaning: damage to property, disrespectful and food stolen
Replied
The company left an official comment to this complaint.
Fantastic Services - Membership credits policy
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fantastic Services - End of tenancy cleaning / new club member
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fantastic Services - Kitchen renovation
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fantastic Services - House cleaning/window cleaning
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fantastic Services - Fantastic cleaners OXFORD UK
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fantastic Services - Bed bugs treatment
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fantastic Services - End of lease cleaning 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Fantastic Services - Gardening
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Fantastic Services Contacts

  2. Fantastic Services phone numbers
    +44 203 404 3444
    +44 203 404 3444
    Click up if you have successfully reached Fantastic Services by calling +44 203 404 3444 phone number 0 0 users reported that they have successfully reached Fantastic Services by calling +44 203 404 3444 phone number Click down if you have unsuccessfully reached Fantastic Services by calling +44 203 404 3444 phone number 0 0 users reported that they have UNsuccessfully reached Fantastic Services by calling +44 203 404 3444 phone number
    Customer Service
    +44 203 746 1062
    +44 203 746 1062
    Click up if you have successfully reached Fantastic Services by calling +44 203 746 1062 phone number 0 0 users reported that they have successfully reached Fantastic Services by calling +44 203 746 1062 phone number Click down if you have unsuccessfully reached Fantastic Services by calling +44 203 746 1062 phone number 0 0 users reported that they have UNsuccessfully reached Fantastic Services by calling +44 203 746 1062 phone number
    Business Clients
  3. Fantastic Services emails
  4. Fantastic Services address
    Second Floor, 98 Tooley Street, London, SE12TH, United Kingdom
  5. Fantastic Services social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Fantastic Services contacts