Qatar Airways
Reviews and Complaints

CRM:[protected] Dear Mr Hutcheons,
Thank you for writing to us.
We have noted the contents of your feedback. May we share with you that all baggage issues are settled to conclusion by the airport services teams only. Hence, please be guided by the information provided in respect of your claim by the airport team.
We appreciate the opportunity to respond and thank you for your attention.
Yours sincerely,

Ivan Fernandes

Customer Care Officer
Ivan Fernandes

Excuse me, who are you? To tell me in respect of my claim by the airport team (what team? One sleeping lazy man?) to respect my claim being open and closed on the same day and rejected, Did you or anybody respect me and my claim? Did you see the damage
to my suitcase? Did that team? Forward the pictures to you or anybody else? They bend a frame of a Samsonite suitcase with 3 locks and because they dropped my luggage they did not mention it but because one of the locks was damaged because they mishandled my luggage, but now that we use the word lock? You assume we traveled with a lock that did not work?, We stared of traveling with 3 suitcases with perfectly working locks, ended up with one totally useless unless, we wrap it on a airports so that the one half of the suitcase don't open up, and not even claiming for wrapping the suitcase every time we board, You expect me to accept one man's decision who was not even interested to help us on a Sunday who was irritated when we woke him up at his desk without any supervisor, who made me filled in forms for 2 hours after a 38 hours flight receiving 3 suitcases not one of them overweight! and a third one dropped, Now it is my problem because the airline dropped one and washed their hands and blame me for their neglect taking care of passengers suitcases? Trusting that Qatar airlines will take responsibility for the people they employ to take care of luggage who fly with them? You tell me why I have to accept such neglect? I suggest with your reply you include a cc email address to your superior so that I can take this further and bring this case to higher authority, so that they can see with how much disrespect you treat the airlines you are working for and the passengers who fly with Qatar, refusing to take responsibility for their mistake!

Petro Hutcheons
Dec 8 (4 days ago)

to tell-us, Jarryd
Jarryd. A broken lock is not minor damage! My locks on my suitcase was In perfect condition when I board my flight! Now you expect me to travel with a broken lock caused by mishandling my luggage. Now I have to wrap it to prevent the bottom part from opening up due to the broken lock. This is not a minor scratch or dent but an important part of the functioning and security of my bag. Someone decided to close this complaint on the same day that it was open without even contacting us. This is totally unacceptable.
Hutcheons

Sent from my iPhone

On Dec 8, 2017, at 10:14 AM, Jarryd John White wrote:

Dear Mr. Edward Hutcheons

Thank you for contacting Qatar Airways.

We acknowledge receipt of your report under reference, CPT1255714 of your mishandled baggage on your flight between Dallas/Fort Worth (DFW) and Doha (DOH) connecting to Cape Town (CPT).

We at Qatar Airways pride ourselves in ensuring customers are assisted in the best possible manner when processing their baggage through all the respective areas of contact. We strive to ensure that checked baggage is well handled, if in the unlikely event your checked baggage is damaged due to our negligence, every effort will be made to assist you in resolving your complaint in the best possible way.

Please kindly be advised that the carrier is subjected to limited liability to minor damage, nicks, scuff marks, cuts and protruding items such as wheels, bag handles, bag sleeves, personal name identifiers as these usually incur initial damage when being processed through the applicable transferring baggage belts and containerisation. We are therefore unable to accede to your request. This is in accordance with our baggage policy as stipulated in our Conditions of Carriage. These Conditions of Carriage may be viewed online at www.qatarairways.com.

May we suggest you consult with your personal insurance to submit a claim as we are regretfully unable to further assist.

We deeply value your relationship with Qatar Airways as well as your feedback on our services, to keep up our constant pursuit towards service excellence. Hoping that this incident has not marred your impression of Qatar Airways, we look forward to being of service to you again on our flights in the future.

Kind Regards,

Jarryd John White
Airport Services Agent
Cape Town
Tel: +[protected]
Fax:+[protected]

Today I was traveling from Houston to Doha on QR 714. At dinner time all chicken or beef dishes got ended and I was forced to eat a vegetarian diet.

This is really bad customer service. I paid full price for my ticket and had to travel 14 hours without proper meals.

You must have plenty of meals to fulfil customers need. It's simple math. Number of seats vs. no of trays.

I hope I won't see such inconvenience in the future. Also, please increase the quality of your meals. They don't taste that good eaitger and are in very small proportions.

Haroon khan
[protected]@yahoo.com
[protected]

Thanks.

I few in Business class from Dallas to Bangalore on 7th. Our flight landed in Dublin due to a medical emergency, hence we missed the connection flight. I spent one day in Doha. When I got back my baggage on 9th from Bangalore, the key was broken and I lost few things from my bag.

I felt this is unacceptable. I dont think this opened because of security checking. I didn't any update on this behalf.

I would like to check what is the complaint procedure for this. My bad is completely spoiled.

Booking reference NJQLWG On September 15, 2017, I booked a flight from Miami to Bali with Qatar Airways. I was scheduled to depart on September 26, 2017, however, two days before my scheduled departure, there was a travel advisory issued for Bali due to the possible eruption of Mount Agung. Though there was a travel advisory, I still panned on attending unless the flight was canceled. Despite this, the day before our scheduled trip, the owner of our villa was forced to cancel our reservation because the villa was located in an evacuation zone. As a result, I called Qatar on September 24 and was told I was eligible for a full refund. After two or three weeks went by, I noticed that I still had not received a refund and I contacted Qatar. I was told that my refund was never processed and the agent I spoke with was unsure why. He went on to direct me to the customer service team email. I emailed them and had not received a timely response so I went on to email them again. After almost two months, I received a reply that stated that there would be a $400.00 penalty and that they would process the difference of my refund. This was clearly upsetting, being as though I was told I would receive a full refund two months ago and still haunt received a dime. My flight wasn't a few hundred dollars, it was close to $1200.00. It's amazing that a company that prides itself on " excellence in everything it does" would allow this to go on for as long as it has. It has been over two months since my original request for a refund and the customer relations time is just now getting back to me. Then they have the audacity to only offer a partial refund when there was a travel advisory during my original travel time. I am well aware that the travel advisory was only to alert passengers for possible impact of Volcanic irruption in the region. However, the region was not impacted during the flight departure dates. Though flights were operational, NUMEROUS hotels and villas were closed due to a mandated evacuation. Moreover, the villa I reserved was located in the evacuating zone and canceled our reservation. Why would I fly out to Bali without a place to stay when there is an EVACUATION DUE TO THE POSSIBILITY OF A VOLCANIC ERUPTION! And even if I accepted the 400.00 penalty, why has it taken over TWO months for me to receive my refund which was requested days before the actual flight back in September!

My mom "Jila Talebi" was in a flight from Doha to Sydney on 7th December with flight QR908.

She fainted about 6-7 hrs after departure. the crew helped her, but there was no professional medical person in the crew, no nurse or a doctor!

No one even took her blood pressure, or check her pulse. Only thing they did was asking her how she feels, lay her down and put blanket on her.

this was the first time that my parents flew with Qatar and they are not happy at all with what happened. what if there was a serious incident?

I would like to receive some explanation about why there is no interest to take care of your customer's health?

Regards
Nasim Jafari

Date: 10/12/2017
Flight: QR004
Time for flight 1415 but delayed to 1840.

Hi,

I am a regular customer of qatar airways. I even my invited my in laws (Mr Til Bahadur Gurung and Santu Maya Gurung) to use qatar airways on their flights from Kathmandu to London return. We requested for wheel chair assistance as they are senior citizens and their knees give way. Ktm-Ldn outbound eas very good. However, today on their return flights from London Heathrow t4, the staff told me that they would be assisted with wheel chairs after their security check. However, no body really cared on providing the wheel chairs. They had to walk for 10, 15 minutes carrying their hand carry bags by themselves and their knees gave way. I am so angry when my father-in-law rang to tell me about the situation.
I am very disappointed with the service.
Is there anything you could do?

Hope to hear from you!

Thank you!
Binod

On 18th of November 2017 togheter with my wife we had a flight from Ho Chi Minh city (SGN) to Warsaw (WAW) via connecting airport Hamad International (DoH) - flight number QR 971.

Scheduled time of departure in SGN was 19.25 and actual time of departure of this flight was 22.00. Because of this delay we were not able to take another flight in the connected airport DOH to Warsaw. We had to take additional flight from DOH to Brussels International (BRU) next day.

As a result of this accident our arrival time in Warsaw (WAW) was 22.00 on 19th of November instead of 05.45 am on 19th of November.

Based on the passenger rights in the case of denied boarding, downgrading, cancelattion or long delay of their flight under Regulation (EC) 261/2004 we demand compensation of 600 euro per person.

Artur Soćko and Marzena Soćko.
e-mail adres : kamila.[protected]@wp.pl

I was on a flight with Qatar on the 7th and the flight was delayed and my luggage was left behind by the airline got to my final destination and they said I'd get my back the next day and it's not here! Had to stay at home and I'm loosing money coz I'm booked for holiday and I'm now having to sit here waiting for my luggage this is honestly pathetic and something has to be done about this!^

Dear sir I was flying at yours airline dated 25th Nov 2017 Newyork to Lahore Name sohail bin Ahmed mir . Sir it's best airline.
Sir but I have facing only one problem that is my Dell tab and apple laptop screen broken. Dear sir when I reached home next day I open my luggage every think are ok but that things are broken. Sir trust me I don't wanna submitt our complaint because it's my best fly at yours airline.
Why I complaint you so late because I checked our local market to repair these items but every body said that is useless to repair so I thought that may be you lesson my request and compensate.
Sir I brought that things brand new.
Please consider my request.

Regards

Sohail Mir

qatarairways is an absolute disgrace! Denied boarding at transit in Doha, after my 8 hours flight from Dublin to here. Desk staff are less than a help to give any explanation why! I booked my ticket 2 months in advance, booked seats and checked in online, had boarding passes issued at origin airport, but denied boarding at doha boarding gate. Frustrated that I ll now miss an important family function on Saturday! First and last time business with Qatarairways

I want to know...

1. Why you choose to deny Boarding for a passenger who already got a boarding pass 10 hours in front, who is already tiered after a long flight, and who was waiting at a boarding gate for 2 hours at midnight?

2. Why Your desk staff are not aware about EU passenger compensation rules that is on your website? Why can't they give a proper explanation in person or in writing, that is signed by a responsible manager?

ABSOLUTE DISAPPOINTMENT Qatar Airways SERVICE

On Thursday 30 November I and my wife arrived at Manchester Terminal 2 approximately 2.5 - 3 hours before our flight to Doha, then onward to Bangkok on 1 Dec. Flt QR028 & QR836.
Having previously checked in online we waited in the Baggage Drop line to check in our cases. After a wait of approximately 10 minutes we were directed to the Business Class Check in desk (as there were no customers waiting in that queue at that time).
When our hold bags were weighed on the scales one was 31kg and the other 32kg...whilst I appreciate the allowance is 30kg..such a small difference is hardly here nor there. However, the lady behind the check-in desk obviously thought it was a problem and we were sent away, like children, from the check-in desk to remove the excess weight from the bags.
We then had the task of identifying 1 kg item in one bag and 2kgs of items in another bag to rectify the situation. In honesty, for the 1kg bag it was quite easy I simple swapped the light coat that I was wearing for a heavier one that was in the suitcase. The second bag we removed some shoes and my back support (which I now had to wear) & placed them in with our hand luggage.
We returned to another desk, after waiting another 10 minutes or so to check in our luggage...this time both bags weighed in at 30kg.
--- Can I just point out that we were still loading as much weight in luggage as before but now we had to carry it through to Bangkok rather than send it via the hold luggage.
I feel that this intransigent attitude being adopted by your check in staff - the first contact with representatives of the airline - is not only poor business practice but also very frustrating for the passengers. Additionally,
I am 61 years old and do not appreciate being treated like a child. Your staff should be better trained in the practices of both customer interface and service. Qatar Airlines can no longer boast that it is a 5 star airline...far from it...
I have also read online, about other peoples interaction with the Qatar Airlines Complaints Department...to quote one...'a complete waste of Time & Effort'. I will therefore not waste my time proffering a desirable resolution.

We were supposed to travel from London to Adelaide via Doha on 3rd December and reach Canberra on 4th Dec at 8:20pm. When we reached Doha, the ground staff told us that the flight to Adelaide was delayed by 3 hours and hence we were going to miss the connecting flight to Canberra. If we choose to travel in the same plane, they told us that it would be our risk to accept the delay and we had to provide our own accommodation. They also said that they are unable to put us onto a flight to Sydney as Qantas said that there are no seats in the connecting flight to Canberra. The only option they gave us was to rebook the flight to Sydney next day. After lot of discussion, we said ok to stay in Doha for 24 hours. We were told that the hotel staff was waiting for us outside and we would be transferred to the hotel immediately. We go out after all the procedures and we came to know that we have to wait for 25 minutes to board on to the shuttle, which was ridiculous. The Hotel staff was very rude to us. Anyway, long story short, we went to Doha, stayed in Doha for 24 hours and started our travel to Sydney. We reached Sydney, the flight was delayed for 15 minutes and we missed the connecting flight again which was so annoying and frustrating. Qatar Airways said that they can provide accommodation for us in Sydney for overnight and rebook the flight to Sydney next day. This was becoming really frustrating for us. We were supposed to travel for 24 hours but at the end of the day, we traveled for 60 hours which caused so much of inconvenience for us. We reached Canberra on 6th Dec at 8:15 in the morning. We had lot of plans after we come back but we could not any of those because of this delay. In the first point, they could have sent us to Adelaide, provide accommodation there and could have sent us in the next flight. The ground staff were talking with lot of respect until we accepted the option they gave. After that, no body cared to let us know that the staff was already waiting outside. Travelling with a 7 year old and with these long delays, it was really inconvenient for us. When organising a connecting flight, why don't they take proper care. I would really like people looking into this and provide compensation for the delay and the inconvenience caused.

I'm regular flight on Qatar Airways with privilege number : [protected]
I travel every 10 days to Bahrain and monthly to Dubai and Kuwait and I'm always updated with any of the visa changes. On Tue 28 Nov 2017 Flight QR 1080 going to Kuwait then Gulf air 220 ro Bahrain, i went before my flight with 2 hrs having a 3 months multiple valid visa to Bahrain till 28 Feb 2018 add on my QID is valid for 11 months and my occupation is Pharmcist and I'm allowed to have an on arrival visa, then i was surprised that the front desk Employee ask me to check bahrain visa and i stand waiting for more than 1 hr and he is checking the visa with supervisor then a lady called Gehan (arabic Supervisor) came after one hour talking with a rude way saying "Sorry you're not allowed to travel with this visa and she used her personal mobile talking to a guy as if he is one of immigration of Bahrain and telling me that this visa is not valid and contiued talking with the same Rude way and I'm deadly sure that I'm having a valid visa that can allow me to enter Bahrain. After that I traveled and i enter Bahrain easily with my valid visa,
I'm really upset that a reputable corporate like Qatar airways have employees that don't know their job plus cannot deal with the customers
Best Regards
Aly Abdelrazek
+[protected]
[protected]@hotmail.com

Hi
I am really angry that they have changed my flight to another one. Which was your mistake. Delay in London approximate one hour, than in Qatar 6 hours ! OMG!
Flight ref: Q7GH33)
Lon to doh (QR002)
The flight that we supposed to catch was doh to MCT (QT1128).
Our flight suppose to be at 7:40 hrs, and now they shifted us to late flight.
We paid for our comfort and wished for a happy flight. But it was a nightmare and a disaster.

Because of your mistake, now I have to delay my trip to my place in Oman (which takes 7 hours journey by care), and delay my family and their kids enjoying the holiday because of you.
- we feel so tired and exhausted
- now we are upset and angry
-we have to wait for other 6 hours for the another flight OMG!
- we regretted why we have booked with you.

We want a complsition :
- pay us back the flights tickets
- best seat on the next flight
-cancel our flight back to London by Qatar airways and book us to another flight. Oman air, or Etihad or any other gulf airways
- a written apology for this nightmare

Your upset customers:
Shamsa Alsharji
Iman alhumaidi

i have spent over an hour trying to send you a simple request to change a booking. Nowhere on your site or elsewhere that I have found is there an email address shown, other eventually after much searching and then only for irrelevant matters. On one page, I was denied access because I could not tell you where I was flying from - why? Because your list of all the places from which you fly p;lanes did not include the country from which i am flying - Australia. You apparently don't even know that you fly planes from there. Why can you not put an email address up front for enquiries and bookings and changes of booking? All you give are faxes and phone numbers (and if I use the latter - I don't have the former- you will doubtless charge me extra for not having gone online) . And why did I not go online to a relevant email address? Because you refuse to give one!

I am a complaining a ground staff by the name of JENINA ROSA VAÑO, She has been the worst staff i have encounter in my entire travel while i was having my business meetings in Doha. I asked her about directions but she just used her mouth pointing for a direction and bot talking to me at all. How dare you do that to your frequent flyer customer? I want you to give her a lesson. A lesson which i will be taking this to the CEO. I want her kicked out. I will have my meeting 2 weeks from now, in doha. I will check if that staff is still there or not. Unprofessional behavior. Shame on her.

To whom it may concern,

I'm writing to complain about Qatar airways and also two of employees of Qatar airways.
I had my flight ticket back from Iran to Melbourne. My flight number from Tehran to Doha was (QR483) on 23th November and it was supposed to leave Tehran at 11:35 am. Our boarding was on time, but at the plane, it didn't leave Tehran International airport until 1:30 pm. It had 2 hours delay!

Then, my next connection flight was at 8:20pm on 23th November with flight number (QR904) from Doha to Melbourne. It was supposed to be at the Melbourne airport at 5:45 pm. But it arrived at Melbourne around 6:30 pm and the crew didn't let us to get off from the airplane until 8:20 pm. While I had my next flight from Melbourne to Hobart at 9:10 pm with Virgin Australia flight. I explained my situation to the Qatar crew that I already have another flight. But one of the crew started to talk very rudely and asked me to just seat on my place! Another crew who was polite started to explain me that because of the rainy weather we couldn't let the passengers to get off from the plane. She told me that I could go to the Virgin Australia help desk center at the airport and ask for the help.

When I get off from the Qatar flight, I had missed my flight to Hobart. I talked with Virgin Australia help desk center at the Melbourne airport and they told me that it is Qatar airways' fault, as at the same time (around 8:30 pm) their passengers could board to the Virgin Australia flight without any problem. They asked me to go to the Qatar airline help desk at the airport and talk to them.
I again went to the Qatar airport help desk and explained them the story. But one of the employees started to talk to me aggressively and very rude. She told me that because I haven't bought my ticket from Melbourne to Hobart from the Qatar agent, they couldn't provide me with any services. I explained her that it was more than 3 and half hours time differences between when my flight arrived Melbourne and the next flight left Melbourne. She again started to treat very rudely! I told her that your behaviour is very bad with me as a customer and it is not appropriate and I told her I can complain. But she only told me you can do whatever you want!

Finally, a man (her supervisor) came and asked the Virgin Australia to give me another ticket. The next flight to Hobart was on the next morning at about 8:40 am. I had to stay at the airport for more than 12 hours and after arriving Hobart I got sick! Because of those bad stress and pressure that Qatar airways and some of their employees and crew caused to me.

Now, I'm complaining about these rude behaviours of those two women. One at the airplane and another at the airport. I also want to know that how doesn't Qatar accept any responsibility for missing my flight? As the delay was Qatar fault and also I considered to buy my flight ticket from Melbourne to Hobart (with 3 and half hours) time difference (my arriving flight to Melbourne was at 5:45pm and my next flight to Hobart was at 9:10 pm). I'm going to ask refund my ticket price because of the delay from Tehran to Doha, also not letting me getting off from airplane to airport at Melbourne airport and also the very rude and bad behaviors of the employees and crew of the Qatar airways that cause a very bad effect on me.
I had some wonderful experiences with Emirate airways and I had never seen such behaviour with customers.
I ‘m waiting to hear from you,

Kind regards,
Saba

Hi everyone

I wanted to complain against an employee called Sara who she works for Qatar airways in Sydney airport, and she was on duty on Wednesday 29th of November 2017. She didn't let us do the boarding claiming that we were late for the boarding for 3 min! And when I told her that I had to give my son insulin as he has diabetes, she said she doesn't care! ! And she repeated this phrase for 3 times! ! And we has to book again and we paid the non show up fees despite the fact that we were there before the departure for one hour, and she claimed that she called us while she didn't.

Flight Confirmation VFODAN
Flight # 649 Nov 7, 2017, scheduled departure of 7:30 PM Kathmandu to Doha

This is in reference to my return flight from Kathmandu, Nepal to Doha-New York-Fort Lauderdale, USA. I had an unusually bad experience with Qatar Airways at Tribhubhan International Airport on my return flight from Kathmandu-Doha-New York-Fort Lauderdale. I'm greatly regretting that I chose Qatar Airways for this travel at all, as it has caused me a lot of inconveniences. It is my hope that you will read my account below and at the least refund $652.00, which I should have been never charged.

On Nov 7, 2017, I arrived at Kathmandu's Tribhubhan International Airport for Qatar Airways Flight# 649, scheduled to depart 7:30 pm that evening. Due to an unusually bad traffic condition in Kathmandu that evening, I arrived at the airport later than I would have liked, about 40minutes before the flight was scheduled to depart, even though I was staying 15minutes away from the airport, and had left 2.5 hours in advance - I was still delayed.

However, despite this unfortunate traffic jam, that resulted in my later arrival at the airport, it was not too late for me to make it to the flight because as I completed my security checks and arrived at the Qatar counter, the monitors at the airport were showing that my scheduled flight was boarding and the airport announcements were requesting the passengers to proceed for boarding. But to my dismay, your staff that the Qatar Airways counter told me, that I couldn't get on my scheduled flight, as I was late and that my seat that been sold to someone else.

I may have arrived late (and again, through no fault of mine), but I know for a fact that it was not too late to board the plane (and please feel free to refer to the CCTV at the airport). If your staffs had wanted to help, I could have easily made it to the flight because Kathmandu's Tribhuvan International Airport, is quite small and anyone who has been there knows that it is quite simple to get to the gates. And if your staffs had wanted to help, that process could have been easily expedited also, as it happens in airports around the world every day. Also, your own boarding passed states that gates close 20 minutes before the flight departure. But the truth of the matter is, as your staff stated, the seat had been sold to someone else.

Once they told me my seat was given to someone else, I was in dismay, because my ticket stated it was a confirmed seat (I had gotten it printed from Qatar's office in Hattisaar, just a few days prior), repeated announcements at the airport were requesting passengers for boarding and I know from my numerous flights with Qatar Airways that every boarding pass states that the gates close 20 minutes before the flight depart. And I know well enough I was there way before that. But when my seat had been given away, they could not do much I guess. So, I requested that I be accommodated on the next flight, which was scheduled to depart at 8:50pm that evening a little over 2 hours from that time. They informed me that there were open seats but that they would not be able to accommodate me. They didn't give a reason why, just that I should go to Qatar Airways office in Hattisaar, Kathmandu, which was closed and would open at 9 am next morning. By the time I got out of the airport after failing to receive any help, the announcement in the airport was still asking the passengers to board the plane. I travel frequently, and how uncooperative your staffs were and the lack of customer service, is beyond my belief.

Unable to receive any concrete answers or any kind of assistance from your staffs at the airport, I was left with no option but to get out of the airport, and wait till next morning. The next morning at Qatar's Office in Hattisaar, I was told that they could put me on a 4:40pm flight that day, but I would have to pay 662.00 dollars. Their reason was that I was a no-show and that's why the system had changed me that amount and that there was nothing they could do. I asked them how I could be a no-show when I was there in person while the airport announcement was asking passengers to board the plane before the gate had closed. They didn't have any answer except that the system did and they had no way around it. It was impossible to talk logic or sense with your staffs at Qatar Airways. With no option left, and already delayed by a day leaving for home, I paid the 662.00 dollars and left.

SUMMARY

In summary, even with my delayed arrival, I could have easily made it to the flight if either your staffs at the airport wanted to help or more importantly, had not given my seat to someone else. Furthermore, for whatever reason they gave my seat to someone else, they could have easily accommodated me to the next flight scheduled to depart at 8:50pm that very evening or to the one next morning. But they refused to do that instead asked me to go to Qatar Airways office in Hattisaar, only to be told that I was a no-show (which is absurd because I did show up with a confirmed ticket before the gates closed) and that the only way I could get home is to pay $662.00. This is the most absurd thing I've even encountered. It is like asking me to pay for your employees' incompetence. So, please refund my $662.00 which was charged quite unfairly and unreasonably and I hope we can resolve this in an efficient and a timely manner.

Sincerely,

Joe Minick

Hi. I would like to know how much more can take to get the combansation for damaged luggage? I fly on 15 th oct. From Saw. To Bkk. The moment i get my luggage i saw it broken hard case and i report it already than my next flight when i return back they give me a paper that i can claim the combansation. But seems like they dont care. They send me couple of papers to sighn and they sayed ok the acount team will send you the money. But its been almost a month nobody send anything.