Qatar Airways
Reviews and Complaints

On my departure from Larnaca Airport in Cyprus I got to the check-in counter to have my luggage weighed, the check-in hostess asked me If I had any additional luggage and I said that I had a small cabin size luggage bag extra, she then weighed the bag at 5kg. I was then informed that the cost of 5kg is 475 euros. Considering that is almost half the price of the flight, I thought that was absolutely ridiculous. I was prepared to pay a fair amount, but that is not a fair amount.

I argued the point with her but in the end was forced to pay the charge as I did not want to miss my connecting flight from Doha to Sydney. This is the first time we have flown with Qatar and we are extremely disappointed at how we were treated and will choose an alternate airline in future.

Our flight was delayed initially, we were forced to stay in the airplane for 3 hours before we were let off, the staff on board explained that there was a technical issue with the maintenance.
Could not secure another flight until 3 hours after leaving the plane. Had to book a flight the next day. From that point all our travel plans were delayed by one day or more, including hotel bookings, not being to take the car into a resort due to not arriving on the required date.
Our baggage was also delayed (because of misplaced tags) and partially broken, which forced us to shop for temporary clothes and delayed us further more.
This also caused a visa issue at Heathrow airport (different entrance date), even though QA contacted them and informed them of the reason for delay we were forced to wait at customs for another hour.
Initial travel dates: 18th June 2017 - 5th July 2017.
Original booking references:
Passeneger 1: 6XYN9H
Passeneger 2: 6YRQN5
Original Tickets:
Pass 1: 157-[protected]
Pass 2: 157-[protected].
We have incurred several costs for the travel delays and baggage delays, we were not even compensated well at Doha airport.
Instead of going through legal channels regarding some of the mismanagement and negligence that has effected us negatively we have decided to request from QA to provide us with 2 bookings to London, business class on our preferred dates.
[protected]@gmail.com
+(965)[protected]

I am a frequent flyer using Qatar Airways but this time I have worst experience by ground staff at the security check point. They almost striped search me twice for no reasons and laughing. I carried a breathing machine and they want me to take it back to scan and once I was back they searched me again it took over 30 mts. I am not sure because of my color or race but I was offended by this action. You can also view the Camera for their stupid action. At the entrance the Pilipino girl jumped from another counter to my counter and put a pink/Blue mark on my boarding pass . She has no business to come to another counter and mark on my boarding pass. Then at the security check point they scanned from my hair to Sox. They did this twice by sending me out and asked me to reenter again. I am in the process of suing the Airlines for this action and also going to write a letter to Akbar Al Baker, CEO, Qatar Airways. My flight was from Qatar to Boston. My schedule was according to ticker as follow: Doha to Boston dated Nov/24/17 (Departure: 0735 (QR743) and Gate # C2 . Booking Ref # MQFGSE. Ticket # [protected]/91 (Travelling with my wife - last name "SOLOMONS"

Dear sir .

My name is abdulla saleem ali alalaunah . I have tickets issued from bahrain offices and it was never refunded ..your office in bahrain was keep telling that we will call you to refund u but they never call .
My tkts nr
157 [protected] _ 64
157 [protected]

Kindly advise how to get the refund

Abdulla saleem ali alalaunah
[protected]
[protected]@yahoo.com

To Whom it May Concern:

Ref. E-ticket number [protected]
Complaint re. denied boarding on Flight QR 126 Venice - Doha 2 November 2017 at Venice Marco Polo Airport because of Passport Validity

I am an Italian and British citizen, born 4 November 1974 in Venice, Italy and living in London, UK. I am writing to raise a complaint with Qatar Airways regarding the information I was given and level of costumer service received on at Venice Marco Polo Airport check-in for flight QR126 connecting in Doha with flight QR962 with final destination Denpasar, Indonesia on 2 November 2017. I would like to request compensation for a fee of 649.52 € that I was requested to pay by Qatar Airways.

The reason for my travel was to attend a Yoga Teacher Training course at Radiantly Alive, Ubud starting on 6 November with finishing date on 2 December. 4 November was my birthday and had planned to travel arriving in Denpasar the evening of 3 November to celebrate my birthday in Bali.
On 2 November, I arrived at check-in in Venice Marco Polo Airport at 2.30PM to board the flight departing at 4PM. At the Qatar Airways check-in desk I was alerted that my passport did not meet the requirements stated by Qatar Airways for entry to Indonesia.

I held an Italian Passport AA3987268, valid until 04 June 2019. As a frequent traveller, my passport did not contain any entirely empty pages, but had space for further entry stamps. With this passport in the same conditions, I had travelled with Qatar Airways from Milan Malpensa, Italy to Katmandu, Nepal on 26 December 2016 returning on 3 January 2017. On this occasion, the Qatar Airways personal at check-in desk at Milan Malpensa did not raise any issues whatsoever in inspecting my passport. In January [protected] January) I travelled from Luton Airport, London to Tel Aviv, Israel and again did not experience any issues at check-in or immigration. I travelled numerous times within the EU. Most recently, I flew with partner airline British Airways from Heathrow, London to New York, USA on 10 October returning on 15 October 2017. On this occasion, prior to departure I went through a special passport screening and the personal at check-in did not raise any issues with my passport and neither did immigration in the US. My passport was confirmed to be in full validity by the Italian Police when I had to report the problem experienced on departure on 2 November.

I hold a flying club membership [protected] with partner airline British Airways since 23 January 2007. As a frequent traveller, I had done a thorough research checking the site for the immigration authorities of Indonesia as well as the requirements stated by the Italian State on Farnesina website. Pleas see links to webpages here and in attachment:

http://www.imigrasi.go.id/index.php/en/public-services/visit-visa#requirements

http://www.viaggiaresicuri.it/paesi/dettaglio/indonesia.html#

http://www.procedureconsolari.it/indonesia.html

https://www.gov.uk/foreign-travel-advice/indonesia/entry-requirements

On all of these official websites the requirements stated are:

- Passport Validity of at least 6 months from the date of departure from Indonesia
- Return ticket

The same requirements are stated in the card I was handed upon arrival at Denpasar Airport, which I include in attachment.

Please note that the same conditions are reported on Qatar Airways under VISA and Passport information. I include this as attachment. No mention is made here for half a page empty on the passport and a sum of 1, 000 USD.

https://www.qatarairways.com/en-id/visa-and-passport-requirements.html

On arrival at Qatar Airways check-in desk at Marco Polo airport, I was advised by Qatar Airways personal that my passport did not meet the necessary requirements for entry to Indonesia. This came as a shock to me.
I was advised later on from your personal that Qatar Airways requires that one should have HALF a page empty on their passport and a sum of 1, 000 USD or a credit card. There is no mention of this on the conditions stated on the official channels and Qatar Airways own website. A member of the personal, named Sebastiano, proceeded to contact via email Qatar Airways personal in Denpasar. He took a picture of the first page of my passport, saying that for time constraints he would not be able to take a photo of every page on the passport and sent it with the communication that my passport was ‘full'.
Unsurprisingly the response from Denpasar was that my passport was not eligible for entry.
I would like to raise my first point to say that:
1- in order to check validity of my passport, the information should have been sent to the immigration authorities, not Qatar Airways personal.
2- complete information should have been provided. A full scan or images of passport pages should have been sent, rather than the message that my passport was ‘full'.

I invite Qatar Airways to verify the correspondence, which to me is biased, and I would like to see a copy of the email correspondence.

I was denied boarding on the plane and, only upon my request, handed by Sebastiano a card with my e-ticket number and itinerary. I had to ask him what I should be doing. Only then, he instructed me to call Qatar Airways contact centre in Italy so that they could put my booking on hold and resume it once I had resolved the issues with my passport. At the time, I was not informed of any fees the might be applied for this procedure. I immediately called the centre and spoke with costumer service operator called Andrea and put my flight on hold. The personal was courteous during this time, but they failed to address the situation thoroughly by

1- communicating all the necessary information to Denpasar and the immigration authority
2- communicating all the necessary information to the costumer

I needed to get to Indonesia as soon as possible to be able to begin my training on 6 November. I therefore proceeded straight from the airport to the Police Authority and made a new passport, which was given to me overnight by the kind intervention of the Questore in person. I returned to the airport immediately the morning of 3 November to make arrangements for my flight. Again on this occasion, Qatar fell short of their reputation as a 5 star airline.
I spoke with Chiara Castelli, Airport Services Duty Officer and again with her colleague Sebastiano. I reported at the time the discrepancy between the information provided by the official Indonesia immigration website, Qatar Airways own website and the requirements I was presented with at check-in.
The personal were courteous and confirmed that there were seats available on the flight leaving that day and that I would have to return again to the airport to the ticket office to make the change. They also said that they would do everything possible to waive any fees.

When I returned to the airport at 12.30 pm, there was a problem with opening the booking system since the person in charge of the ticketing desk could not locate the log-in username and password for the system. This went on for longer than half an hour, by which point I called the costumer service and was put on hold (I had tried unsuccessfully to call this number in the morning but I was put on hold for over 30 mins and could not get through). I finally reached Andrea while the person at the ticketing desk was still trying to locate the username and password. This was an extremely stressful situation for me, since I was meant to simply make a change to the ticket and return to pick up my luggage. Time was passing by and nothing was being resolved in a situation where all systems were dysfunctional. Again, this is extremely poor customer service.

Finally by 2pm I was able to rebook my ticket. When it came to calculate the ticket price for rebooking, I was told that no fees could be waived and was asked to pay a sum of 649.52 €, which is close to the sum I had paid originally for my return ticket. At that moment, I had no choice but to pay in order to be able to take a flight on that day and arrive in Denpasar. The delays occurred in starting the computer and the booking system together with the delays on Qatar costumer service line meant that I had to leave the airport before even picking up my ticket to rush and grab my suitcase and return for boarding by 3pm.

I would like to raise a complaint on 2 grounds:
1 - The requirements made by Qatar Airways at the moment of check-in differ from Qatar Airways own website and the official channels. Qatar Airways personal at check-in desk did not send complete information to their correspondent in Indonesia to check my eligibility for travel.

I brought my annulled passport with me to Indonesia and showed it to the immigration authorities on arrival. I also checked with Immigration experts and Visa services Highway Bali Consulting Services in Ubud, where I am taking the Yoga Teacher Training. I shared my experience with the organisers of Radiantly Alive, who sees trainees from all over the world flying to Bali for the training and they never experienced a situation such as mine.

Italy has an agreement with Indonesia for a visa waiver scheme for tourist visits up to 30 days.
Now, my travel dates were from 2 November 2017, arriving in Denpasar on 3 November 2017 and departing Denpasar shortly after midnight on 5 December 2017, which makes a total of days in Indonesia 33.

As an Italian national with a passport valid for more than 6 months from date of departure from Indonesia I could have had several options that did not require a VISA or space on my passport for this.
- change my return ticket so that my stay would be equivalent to 30 days.
- Enter the country with a VISA exemption for tourist visit for 30 days and pay a fine for 300, 000 IDR for the extra 4 days = 1, 200, 000 IDR equivalent to 75€. This is customary procedure for visitors who are exceeding their stay by a few days.
- book a flight out of Indonesia that would break my stay in the country in 2 periods fewer than 30 days.

As I have seen on other passports, the stamp for entry and exit to Indonesia can be applied on the same page as other stamps. Instead, I was forced to get a new passport overnight, losing nearly 2 years of validity of my passport expiring on 4 June 2019 and spend over 120 € for a new passport.

I am aware that if a traveller is denied entry in the country of arrival, the airline can be fined. In dealing with my situation, not only Qatar personal did not verify information correctly and did not communicate with the immigration authorities, the airline served their own interest without considering the costumer.

2 - Poor customer service.
I chose Qatar Airways over other airlines offering the same route, such as Emirates, because of its excellent customer service and its affiliation with British Airways with whom I fly frequently. In dealing with my situation, I found the service appalling. Although the staff was courteous in dealing with my case, I found their preparation lacking and the way that they dealt with my case extremely poor. From the fact that the grounds on which I was denied boarding were not verified appropriately to the fact that when I left the check-in desk I was not made aware that there would be a fee for placing my booking on hold and boarding the next available flight. To the fact that, when I needed to rebook my flight the personal could not remember their log in and password to access the booking system and lost over 30 minutes in the process. Each time I tried to connect with Qatar Airways costumer service phone number I was always put on hold for close to or longer than half an hour. All of these things do not reflect an airline that praises itself for bring a 5 star airline.

As you realise, the 4 November was my birthday and I had planned to arrive in Bali on 3 November to have the day to celebrate. I also needed to fly into Indonesia for the start of my training for which I had already paid 3, 900 USD in attendance fees. As a consequence of what happened, I missed celebrating my birthday and had to endure a lot of stress in trying to resolve the situation and arrive in Bali at least in time for the beginning of the training.

I am now half way through the training with 32 other students. I have been sharing my experience with my fellow students and Radiantly Alive teacher training staff, who train hundreds of students each year from all over the world. All were unaware of the requirement to have ‘half' an empty page on their passport and holding 1, 000 USD at time of arrival. I have many years of travel experience holding an international position at a reputed company in the UK, this was definitely a great learning opportunity for me and for those who I have and will be sharing with. What I've learnt from sharing my experience is how many people are unaware of this. I will be posting my experience on Facebook and reaching out to new sources in the UK and Italy upon my return to educate others so they don't have to go through the experience I did. Not only was it extremely stressful and time consuming, but I incurred very high costs that were unplanned. I was fortunate enough to have the funds to manage the unexpected costs, other travellers who are in good conscience with a valid passport may not be. The least Qatar Airways can do is to refund the amount I was charged 649.52 €.

I am extremely disappointed in Qatar Airways for hoe they dealt with my situation. As I stated above, Qatar Airways customer service falls short of their slogan ‘5 star airline'. In fact I have never experienced such poor customer service with other reputable airlines I have travelled with in the last 10 years. I will no longer be recommending Qatar Airways to family, professional colleagues and friends after this appalling customer experience.

I am requesting that my case is investigated and that the fee applied by Qatar Airways for the sum of 649.52 € is refunded. I look forward to your timely response and welcome the opportunity to discuss this matter via email.

Yours Sincerely,

Silvia Sgualdini

I purchased online excess baggage from JFK to ATQ on 16 Nov 2017 vide receipt #[protected]. My booking reference # oow5lf.
After I ended up making the payment, I got the confirmation email stating that my purchase was from ATQ to JFK that was contrary to my actual purchase.
I immediately called the customer care representative and pointed out the lapse and requested for making the necessary corrections. But I was told to make another payment of $ 50.00.
All my reasoning had no effect on the person I was talking to.
Could you please look into the matter and do the needful as I am not asking for any refund.
Thanking you.
Narinder Bhangoo.

I was on a flight from Entebbe to Doha and Dublin as my final destination, it was my second time using your airline and I was so disappointed! We landed on what one of your staff described as a remote flight landing so we get to land far from the gate and by the time the flight came to a stop then transfers to the bus before getting into the airport security checks it's another 20/25min so I missed my connecting flight to Dublin and I was traveling with my 9month old baby. but the way I was treated was so inhuman especially when they realised I had no other flight until after 24hrs! I was thritrned to say the least! They had to almost force me out of the airport and yet I was will to follow whatever the procedures they had.
I have a return on January 19 and I have to say am mortified to even use your airline again! Please put compassion above everything #customercarefirst
Monday, 30 October 2017
DEPARTURE ARRIVAL CLASS
15:15 EBB
Entebbe, Entebbe International Airport
Uganda

9h 15 m

Technical Stop: KGL
No plane change | 1h 10 m
00:30 DOH +1day
Doha, Hamad International Airport
Qatar

Dear Sir/Madam,

I am writing to make a complaint in regards to overall worst expereince I have with Qatar Airways. My flight was from Manchester to Peshawar. My schedule was according to ticker as follow:
Manchester to Doha dated 05/11/17 (Departure: 0750 (QR0022) and arrival 1735) and from Doha to Peshawar (departure 0345 (QR0600 and arrival: 0845).

Manchester to Doha, first bad experience I had was that the staff at Manchester airport who was so rude and very strict to the weight. I had 2kg excessive weight and was asked to pay, which I paid (£46.00) because it was my fault and accepted. But when my boarding pass was given, nobody informed me that my flight schedule from Doha to Peshawar is changed (on the ticket my flight was schedule for 0120 and stay was 7hours )and my stay is extended further 3 hours and upto total of 11hours, which was not acceptable as I had meeting at 9am and wanted to see be in Peshawar around 8am, which I missed because of no communication in advance and gave me a loss of missing a contract for my business.

I am a regular customer of Emirates airline and never had such kind of experience in last ten years but this time I had regret myself for using Qatar Airways services. I have vast group of friends in UK who share their travelling experiences and suggest airlines for travelling. But to be very honest, my thoughts and feedback is negative and against Qatar Airways.

My second bad experience was that I bought full flight internet facility, and paid $20 for full flight package but the services were really poor and completely useless because internet was very slow and even opening an email was not possible. I was just struggling with internet throughout the flight for 7 hours and decided not to use as a frustation. Truly it was such a waste of time and money. I had plans and schedule and all were disrupted and ended with losing the contract just because of no communication from Qatar Airways.

My question and complaint is that if Qatar Airways is so strict to its rules for weight and not allowing me only 2kg weight excessive, also strict with customer services, communication and should apply same rules to itself especially for communication.

My return flight Peshawar to Manchester is on 02 December, 2017 with my wife and have a fear of same bad experience as I wanted to return to Manchester on time and same date.

I want compensation for this. If you want I have a soft copy of ticket, which will give you the true picture of my frustration.

I am not sure that Qatar Airways will take some serious action or reply to an economy class customer but still looking forward to hear good reply in response to my complaint.

Regards

Zahid Hussain Siddiqi

I am a privilege club member and I fly transcontinental flights a number of times a year.
The lounge is quite comfortable and the food and service good but there is one big problem and that is the smoking.
It is great that you offer a smoking room for smokers but the smoke permeates out into the main lounge area. On Tuesday 7th November . when I left the lounge the smoke was so strong that the smell of cigarette smoke remained in my hair.

it is a known researched fact that, smoking is a health rise and that passive smoking is just as bad as smoking itself. Smoking has been banned on planes, in workplace, restaurants, schools, enclosed public places and so on for this very reason. i personally am allergic to it and luckily I only had about 20 min in the lounge that day or it would have made me very sick. I would have left the lounge like other times after much longer stays with a migraine. It has take me to long to make this complaint.

this is not good enough. either move the smokers out of the lounge or make the room closed with excellent exhaust fans that take the smoke out of the room. we who are in the main lounge area should not be able to smell anything.

this is a real health and safety issue that is affecting me and many other travellers who come to the lounge

When I do a longer stopover I often feel that I would like to lie down in the room with the reclining chairs but it is so close to the smoking room so the smoke and smell is even worse so I do not go there.

thank you, I look forward to you reply

Maria Sangiorgi - [protected]@gmail.com

Hi,

I had the worst experience of my life with my recent trip with Qatar airways.
Date: Nov 5, 2017
Flight: QR 146 & QR932
Complaint 1: During check-in in Barcelona, I was travelling with 6 of my friends. We were check-in as a group and wasted to seat together. The lady ground who was such unoleasant and so disrespecting refused to check us in as a group. This resulted to my excess luggae fee of Euro 300 and my friends were all seated apart far from each other.
Complaint 2: During the cabin flight in QR 146, while mid-flight, I noticed that I was profusely sweating and was uncomfotable on my seat. I kept initially but upon checking with my seatmate, it was confirmed that the air from the AC was emitting warm air. This was so uncomfortable because I was arriving DOHA for another connecting flight and the next flight was delayed- flight QR932. Since DOHA airport do not have free bathing service, I was left so uncomfortable with my dried up clothings.

With this, I demand a full refund of my excess baggage and compensation for the hot cabin during my flight.

Sincerely,
Dr Mark Alvin Tan
email: [protected]@gmailcom
Tel #: +[protected]

Dears,

This is Mr. Ahmed AL Ameen, I had a flight from Newyork JFK to DOH and from DOH to Baghdad. The flight reference is MTTM62. Firstly, I bought two excess pieces of baggage (23 Kg) online for 400 $. However, when I was at the JFK airport, The agent said "the money was not taken from your account and you have to purchase the two pieces of baggage in cash. " So I purchased them cash and paid 500$ as shown in the attached copy of the receipt. Yesterday, I checked my online bank account and I found that you charged me for 400$ for the baggage again. So I would like you to refund me the money 400$ of the online purchasing. Thanks
You can contact me on +[protected] or +[protected] or +[protected]
Email: [protected]@gmail.com

My jbl speaker and body building supplement stolen from my luggage.
Qatar airways kept employees or thefts it's really disgusting.
That supplement was for my 2 month workout module.. And the speaker for my nephew.. Feeling embarrassed in front of my nephew.
Feeling disgusting!
Please look after this matter and it should not happen in the future..
$250 dollar does matter

I am frequent flyer on qatar airways - n°[protected]
I had my flight on 27/10/2017 in Brussels ( jkg4x4)to colombo through doha
When I arrived in colombo, one of my luggages was missing ( qr670044 )
I made an inquiry in colombo ( cmbqr15250) they asked the key of my log of the bag. They delivered me the bag the same day, but when I opened it following pieces were stolen.
1) a ice cream machine from Italy that I bought in belgium for my hotel in sri lanka ( +/- 400€ )
2) 3 bottles of perfume as present for my staff ( +/- 120 €)
What will the company do ? It is difficult to contact qatar airways by phone. They said that I had to do it online.
Will I be refund for the loss ( robbery ) of those items ?
Let me know asap.
marnix geyssens
[protected]@hotmail.com

29/10/2017 Berlin Tegil airport
Johannes Mulder
Ticket number [protected]
QR 078

Last night I was suppose to fly from Berlin to Johannesburg on QR078 via Doha. All went as per normal procedure and we all boarded. I was sitting in seat 30H emergency exit. As normal I great the cabin crew doing the meet and greet and ask them how they are and just normal chatter.

I am flight deck crew for another airline. I informed the cabin crew that I am in the same industry and understand the pressures as we were delayed. I saw how she greeted every passenger and I made a joke asking her how many times she greeted passengers and how many times they greet back. I also told her that my sister used to be cabin crew for Qatar and how she enjoyed it. All was friendly.

I sat down and the next moment a guy came and asked for my boarding pass. I thought I got an upgrade as it happened before being flight deck and a frequent flyer and friendly. Even my colleague traveling with me said you lucky.

I followed the guy and the next moment he informed me at the door they decided to offload me. I asked the reason and he asked if I was drinking. I told him I had a beer at the boarding gate, which I bought there. He said he smelt it.

I proceeded to show him my crew card and totally understand the safety aspect. At no time was I hostile, acted unruly or intoxicated. He proceeded to the captain to inform him and the captain said that it is too late and my bag has been offloaded and the flight needed to go.

I was escorted to a bus waiting and the manager walked to where a policeman met me. He cleared me back in and I was walked to the other side of the gate. He took my number and said he would call me in 1 hour to say if I am cleared. That is where Qatar stopped. Got an sms at 04h00 informing me I am cleared to fly on the next flight. I felt like a criminal and there was absolutely no reason for my off load.

I would have smelled like beer as I had one 5 min prior boarding. I fly at least four times a month locally and two to three times internationally a year as passenger. That I have done consistently for the last fourteen years because of my job as pilot. This is the first time anything like this happened. I work with cabin crew and I expect the call was made by a very junior cabin crew and because of the pressure of the late departure the Senior did not even consider coming to talk to me and evaluate the junior decision and just made the call.

I would like to see the report from the cabin crew as well as an official apology and be reimbursed for my costs which are as follows.

15 Euro Taxi
60 Euro Hotel
45 Euro Booking and Service fee
1100 ZAR change of ticket
200 ZAR Phone calls

Hope we can resolve this issue and to hear from you soon.

Kind regards
Johannes Mulder

Apparently, if you fly with Qatar Airways through Doha to Bali/Denpasar, your luggage have high risk of being subject to pilferage (Qatar Airways employees stealing from passengers luggage).
I got my baggage after 4 days. Found that a camera, perfume, watch and luggage weight was missing.
After several days trying to report it, Qatar Airways Denpasar only sent me the forms to fill after complaining to a baggage handler in Norway (country of departure).
After filling all their documents, they decided to not reimburse for the camera and the watch - and only 50% of the rest.

They seem unwilling to accept that they have a very serious problem with pilferage.
For me personally, I am offended by the amount of compensation offered for my loss.
Only 50% of the value of selected items, their offer was USD 48.
I can understand that the camera go under the "valuable item" genre that should not be in checked luggage.
But all the other items should be covered, Qatar Airways Denpasar also rejected to reimburse for the lost watch.
My claim still is that Qatar Airways shall pay 100% of the value lost for all other items (perfume, watch, luggage weight).
This is USD 170.

I have sent formal complaints through most Qatar Airways customer service channels.

Hello,

I'm travelling back from Malaysia to Montreal (transit through Doha). And I have a 9 hour transit and I spoke to Qatar Airways representative o the phone and apparently because o the ticket fair i was denied a room. And the person was talking to was very rude. I choose Qatar Airways for this trip because of it's good hospitality and services which I haven't seen any of! I'm very sorry to say I will be using a different airlines from now on.

Thanks

[protected]@gmail.com

Names is Brendan Cluley and i sit here in Hammad Airport in Doja. I recently just landed from a 16 hour flight from los angeles USA. I was told by the qatar representative in LAX whilst i was checking my luggage in that due to my 13 hour layover in Doha, upon my arrival i would get a complementary hotel room. When I arrived in Hammad Doho i was told there is nothing available for me due to my ticket being a promotional ticket and could not claim any free things. This was told to me by arrivals and when i appraoched a help desk i was told the same thing. What makes me angry is that, why was this not told to me in LAX by the checkin person who told me otherwise. I just landed after 15 hour flight with the hopes of sleeping in a hotel room to get told i cannot. And what makes it worse, is that two Qatar employees told me here in Hammad that there is nothing they can do for me than to write a complaint.

Let this be clear, i will for the rest of my life never ever recommend Qatar to anyone ever! I will be travelling frequently and will never use this most unprofessional airway service again. Its disgusting. If anyone ever reads this complaint, of which im sure no one will, im currenlty sitting in your oryx lounge here in hammad airport Doha. My flight is in 12 hours time and flight number is QR1367. Lets see if anyone can come to me and make this right within the time i have here.

Again, I am appalled by the usless and unfriendly staff at Qatar airways.

Salaam/ Hello,

Re: Flight 621 - LHE-DOHA-DULLES, October 18th 2017: -
Flight Confirmation Number - V8S6UI

I am a frequent flyer. I have make over 10 international trips in the past 3 year and I will be making monthly international trips from next month.

I loved Qatar Airline until this incident.

I missed my flight. I know the mistake was totally mine but I would have appreciated a pardon. There are always empty seats (like the one I missed?) If I missed a seat by accident, I should not be reprimanded so severely. Giving me a vacant seat (of a missing passenger) would have been a kind human touch to the Airline's outstanding service.

I was told that I was a 'no show' and I was told to pay a full price ticket.

Even though I love the attitude of the flight crew in Qatar Airline, I will not return to book a ticket again unless I am offered a free seat. This should be a standard practice. Anything other than this is unethical. Nobody misses a flight deliberately. I was penalized severely for missing my flight.

I turn to the complaint board because I love Qatar Airways (especially the flight crew) and I would hate to turn away from this Airline. But I had to pay for a full ticket to reach my destination and I think it was unfair. I paid twice for a single trip because I could not get to helpful people and the Airline Scheduler was not flexible and/ or could not provide a 'missing passengers seat' to me (for any available future date) after I missed my flight by accident.

I hope my complaint will be considered.

Thank you.

Sincerely,

Adnan Khan MBBS MD MPH
Founder, CEO. Haryali Group.
Phone: +[protected], +[protected]
Email: [protected]@gmail.com -(most reliable due to frequent travels).

(P.S - I know that if Qatar Airways considers my request, it is going to increase customer loyalty - such harmless perks differentiates a world class Qatar Airways service from the rest.)

I don't think penalizing customers for missed flights will benefit Qatar Airline. I was told to pay $680 again. The Airline lost me to Saudi Airline because it demanded $680 instead of arranging a last minute seat.
A good business model gets customers not repels them. I hope this serves as food for thought.

Thank you.

I travelled with Qatar Airways from WAW to BKK and BKK to BUD. My booking number is 3S4Q5K.
I purchased business class ticket because I like to travel in comfort on long haul distances and during the night flight I like to sleep normally. Unfortunately on this segment it was not possible! We had an old airplane which had nothing common with the features you have on your website and nothing common with the quality what I expected from an airline which has the “World Best Business Class”. Before choosing your services I checked the standard of the Airbus 320 business class on your website and the presented business class have nothing to do with the one I was encountering during the flight.
The seats were uncomfortable they could be reclined max 140 �" 150 degrees and it looked like as business class from 20-25 years ago. Currently it’s below even the Premium Economy quality. I think it’s not acceptable for a night flight! I feel cheated because I haven’t received the quality which you are advertising.
I am requesting the compensation from you for customer misleading about the business class standard you provided.
Other issue I’d like to rise: after my booking I had to modify my travel dates and I had to pay 300 USD per ticket for the modification. Several days before my trip Qatar Airways asked for modification due to the changes in timetable, thus I needed to change my travel date and I haven’t received any compensation. I would have expected here the refund of amount I paid for modification.
Best regards
Zoltán Ávéd
zoltan.[protected]@gmail.com

During the flight QR 730 dated 13th Oct 2017 from DFW to DOH, I was served Non-Veg meal instead of booking Veg Meal. I could realize that wrong food has been served to me only after taking couple of bites. I felt so bad that I did not took replacement Veg meal offered by the staff and remained without meal during that flight. There was not even a single apology from the staff on this mishap.

The staff needs to be sensitive about customer food preferences, and should not feel shame to apologize when they make such mistakes. This was a sad incident which just spoiled the flying experience with Qatar.