Quick Credit Score / Callcredit Consumer
Reviews and Complaints

i have cancelled my direct debit in june 2012 and you are still taking of £14.95, i want it stopped now and my money back lena carr

have just realised that quickcredit have been taking £14.95 from my account everymonth for some time now. how do I get my money back, there is no phone# to contact them and I never gave them any authority to take the money from my acc.

This company has took money out of my bank account with out asking, leaving me and my 11yr old son with no money to live of. i think it is wrong and i would like them to put the money back into my bank plus compansation aswell. Could you contact me please on let me know what they are going to do about this my contact number is [protected]

This is a company who are acting in a dishonest, (criminal?) manner! Along with many others i to have had monies removed from my account in a systematic premeditated way. I have not given my permission for this to be done and request that this my money be returned ASAP. Can we bring some kind of legal action either individually or as a "class" action? Thoughts please.

for the last twenty four (24) months the company know as QUICKCREDITSCORE has removed monies from my back account without my permission and i now wish to have reimbursement of the total sum they have removed from my account

I enquired about getting a credit score and without any information, they have managed to be paid GBP 19.95 from my bank account. This is a fraud !

I didI am however contacting the bank to stop not realise that this company was withdrawing money each month at the rate of £19.95.this now has to stop, I am a pensioner and having to work p/time to enable my wife and I to survive, I am instructing the bank to stop paying.

signed up for free credit check and the last 2 months they have takin 19.95 out my account without permission phoned bank but they cant get my money back what do i do?

I did a free trial to see my creditscore and have subsequently been debited £29.95 per calendar month since July without my permission. Surely this is a form of fraud, can I get my money back?

£89.85 was taken out of my bank account today and £29.95 was taken out a few weeks ago i did not give themm any details and dnt understand why they are taking my fuking money i want it back

I did a FREE trial on Quickcreditscore.com and they are charging me £29.95 per month, taking money from my bank without my permission. This is absolutely disgusting and it is steeling from people trying to make an honest life and who cannot afford to see there savings disappear. It should be stopped and they should be punished for what they are doing.

Hi ryanrob028

I work with Adaptive Affinity Ltd which operates the Quick Credit score and I’d like to firstly apologise for your experiences to date.

I’ve read your post and just want to take this chance to help if I can. I would just like confirm that
• We do not get passed any information from 3rd parties
• You physically have to enter all your details onto our sign up page
• We always send a welcome email with information about the programme AND how you can cancel by phone (on [protected]), email (contact@Quickcreditscore.co.uk)

Unfortunately I can’t track from this feed your email address to confirm or cancel your membership with us. May I recommend that you call/ email against the above details to cancel, where our UK CS team will be more than happy to help.

Also it would be great if you could post back so we know how you got on.

Kind Regards

Toni Morrison
Relationship Manager

hi my name is Debbie crocker i have a problem with quick credit score, they are taken money from my account without permission, and i have no idea on how to cancel it, i think i have been subjected to fraud as i wasn't the one who gave out my details can you please help thank you

I've been charged for an amount of £19.95 without my premision. This absolutely a way of stealing money from bank. I didn't signed any contract with this scam company.

this company have taken 14.95 out of my account without me knowing could someone tell me how i can get it refunded please

I arranged with my bank to stop payments.to this company. Yet today i am checking my account to see that they have taken my 19.95 yet again. Lesson learned when they call, get them off your phone..

I have the same problem, they keep taking money from my account! Did someone has found the way to resolve this issue?

hi, quickcreditscore. I need u to stop taking money from my account. I am Godson Leleji from Manchester.thanks for your co-operation.

same here ! good luck will let you know if i sort it out !

same problem of money being taken from my account without permission

hi my name is debbie crocker and i have the same problem of money being taken from my account without permission and i have no idea how to cancel it, as i wasn't the one who sent you my details can you please help thank you

am haveing the same problem i tryed to cancel it but you keep takeing money out i want you to stop this as i have reported to the police so if it happens again you will b visited by the police and i want the 19.99 bank in my account asap

Hi Judith

I work with Adaptive Affinity Ltd which operates the quick credit score programme. Firstly I would like to apologise for your experiences to date.

I’ve read your post and just want to take this chance to help if I can. I would just like confirm that
• We do not get passed any information from 3rd parties
• You physically have to enter all your details onto our sign up page (a copy of which I’m happy to send you)
• We always send a welcome email with information about the programme AND how you can cancel by phone (on [protected]), email (contact@quickcreditscore.co.uk )

Unfortunately I can’t track from this feed your email address to confirm or cancel your membership with us. May I recommend that you call/ email against the above details to cancel.

I hope I answered your query but if not let me know – you can call our UK call center on [protected] to talk to us directly about your post and/ or any other questions you may have.

Toni Morrison
Relationship Manager

did you get this resolved?

this has now happened to me why are these people still allowed to run?

Hello

I am a representative from Adaptive Affinity Ltd (which operates the Quick Credit Score membership programme). Firstly I would like to apologise for your experience to date.

There is only one way that anyone can become a member of our programme and that is to physically complete our sign up process online- there is no other way that you can become a member. We do not receive personal information from anyone else.

Once you have successful signed up to our programme we always make sure that all the key information is sent to your email address that you used to join the programme including repeating information on the ways to contact us and of course the ways that you can cancel membership. Unfortunately we do not know what controls members have on their personal email account and occasionally the emails do end up in the spam folder.

In order to ensure membership is cancelled you will need to contact us directly via email or call the contact centre on the number below, making sure to provide your full name and address.

If you have any more queries regarding this matter, then you (and all other readers of this post) may also use any one of these methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind regards,
Adaptive Affinity Customer Service

In November I went on the Quick Credit Score but cancelled immediately and have confrmation paperwork from them confirming this (it would have been £14.75). They must have sent my information to Rewardsnow.com (never heard of) who began taking £14.75 from my account from December 11 until May 12. E mail was sent from rewards now but ignored as I know nothing of this company they mentioned taking money from my account but as I had no prior contact with them believed this was NOT POSSIBLE! I thought it may be a scam to obtain my details.

What can I do - I had to threaten them before they cancelled this false membership? I would like a refund - they refuse.

Have only recently noticed that a monthly fee of £14.95 has been coming out of my account for the past 10 months. I never signed up to this website, and definitely did not enter any of my details. On phoning them, they say that they have got my details from me manually entering them myself, but confirmed that I have never used their services...even in their "10 day free trial" period. Now why would I sign up and not use their services...EVER?! I also never recieved any e-mails from them to confirm my sign up even though they state they have sent them (I still have all my e-mails since January 2017!) . I am going to follow this up as now they owe me nearly £150. This is a definite scam!

its a disgrace exactly the same has happened to me i am furious and all i was told was its my fault you cant expect a free trial and then not to pay the cheek of it and have never received a credit report from a free trial or paid for so almost £100 down the drain learnt a hard lesson these people are theifs and should be investigated

Hello,

I am a representative from Adaptive Affinity Ltd (which operates the Rewards Now programme). Firstly I would like to apologise for your experiences to date.

To become a member to any of our programmes you have to physically input your personal details on our sign up pages- there is no other way that you can become a member otherwise. Adaptive doesn’t receive personal information from anyone else.

Once you have signed up to our programme we always make sure that all key information is sent to our members to the email address they used to join the programme including repeating information on the fees payable, any promotional periods and the ways that you can cancel membership.

If you have not done so already, we ask that you contact us directly on [protected] so that we can cancel your membership and make sure that no further billing takes place.

If you have any more queries regarding this matter, then you (and all other readers of this post) may also use any one of these methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind Regards,
Adaptive Affinity Customer Services

The best way in order to get this company closed down, and some action taken is by writing your complaint at the following website:

https://secure.consumerdirect.gov.uk/reportascam.aspx

Or sending an email to the financial services authority on: consumer.queries@fsa.gov.uk
Alternatively you can call them on: [protected]

We need numbers contacting the relevant government bodies, for the right people to actually notice, and stand up to what can only be described as aggressive, manipulative and misleading marketing.

Santander is a vehicle agency that a friend of my received a car loan with. They used me as a co-signer to her
loan after I was told that I had been rejected. Now, I can't purchase a car because this information is on my credit report. And, every attempt I make to purchase a vehicle, this information is given by the three credit bureau's. They never contacted me to inform me of their intent. I feel this is wrong and, would like to have this information taken off of all three credit reports. I am James Mitchell @ 118 Park Road . Ambridge, PA 15003 and, can be reached at [protected]. Thank you

Hello,

I am a representative from Adaptive Affinity Ltd (which operates the Quick Credit Score program). Firstly I would like to apologise for your experiences to date. A confirmation email is automatically sent after you have completed and submitted the information on the sign up pages. All key information, including your membership ID number and information on the ways that you can cancel membership is contained within this email. The email message may have been delivered to an alternative folder (other than the inbox).

To become a member to any of our programmes you have to physically input your details on our sign up pages and submit the information- there is no other way that you can become a member. Adaptive doesn’t receive personal information from anyone else.

In order to ensure that your membership is cancelled you will need to contact us via email (making sure that you include your full name and address) or calling the contact centre on the number below.

If you have any more queries regarding this matter, then you (and all other readers of this post) may use any one of the following methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind regards,
Adaptive Affinity Customer Service

this happened to me in may 2009 2 payments of £19.99 taken.
I got all the guff tried to contact during the " free trial" to cancell couln't get through on the phone emails got no reply. Eventually got through told "no refund".
My bank N&P contacted their fraud dept. who contacted the police.
I paid by visa debit card and was told there was no way to reverse the payments.
I had one payment £19.99 into my account don't know how, never heard anything since.
There were hundreds of dissatisfied claimants then so I cannot understand why this company is still operating they must have defrauded people out of millions of pounds.
Plus I have just discovered that since 2008 an action called VISA CHARGEBACK has existed
but banks never made staff fully aware of this, conveniently perhaps?

This is email I sent to Quickcreditscore...My wife today decided to check her Virgin Credit Card account and found that payments of £14.95 per month had been taken from her account since last October, She contacted Virgin and asked what this payment was for and they put her through to your number!

She was told that the account was activated on 2/10/2010, which is certainly not true also some of the details you have for my wife were not correct, so obviously it seems like either identity theft or a fraud has occurred!

We would like you to refund all these dubious payments immediately!

Tell me, if you are just a retired individual as my wife is, why would you possibly need to pay £14.95 per month for credit checks. absolutlely unbelievable. I have passed the details onto our local police and my wife of course has informed Virgin Cards of a possible fraud!

i have also clicked on this site but left no debit details but have noticed that the last two months a payment of £19.95 was taken from my account both months, i spoke to my bank who as soon as i said the name of the company said i need to contact them and demand my money back and also gave me the number of quick credit score and said they got my details threw looking my details up . Something should be done about companies like this and im not going to stop in till ive got my money back and stopped companies doing this to people .

i called this company and i got told i never had an account with them they took infomation off me so they could serch for me on there system and i was not found atall . then after calling these numbers [protected] and explanig to them and [protected] and them and tradeing standerds on [protected] an explained to them my situation i called quick credit score who had a numerous accounts of mine hmmmm dodgy me thinks. i have cancled the payments with one of there coleuges who said no refunds ... i never signed a contract i was simply doing a free serch of my history. so if it was a contract i signed it however is illegal as i was missold this contract... for this inconveniance i got bounced payments, payment charges, and my numerous accounts closed... the colegue i spoke to refused me to speak with a managger which is my right as a customer this is also ilegal... i have spoke with tradeing standers and a number of other companies that have a problem with this company.

another thing that came to my attention is it is a po box they must have small staff all to fit in that for internet conection.

my advise is not to deal with this company it should be closed down or make people more aware of what they are entering in too.

jesus i think they have broke a number of acts of law such as data protection information of freedom act an hell of a lot more.

I have read the previous comments regarding the site quickcreditscore.com and find some striking similarities to my own experience. I registered with them to check my reports but once the submit button was pressed, nothing happened. No credit report, no login details, no acknowledgement of my application, nothing. I then notice a £14.95 debit from my account used to verify who I am. I telephoned to company, on a premium rate number? to complain, and was very bluntly told, no refund, all i can do is resend the missing information? Therefore I have not had the oppertunity of the free trail and therefore cannot judge if I wished to pay the monthly charge? I have paid for something I have not received? and feel that a refund is the only course of action. I will be writing a complaint letter to the company and if this fails will then pass this case to the financial ombudsman for the ruling.
Not a company I wopuld reccommend!

The best way in order to get this company closed down, and some action taken is by writing your complaint at the following website:

https://secure.consumerdirect.gov.uk/reportascam.aspx

Or sending an email to the financial services authority on: consumer.queries@fsa.gov.uk
Alternatively you can call them on: [protected]

We need numbers contacting the relevant government bodies, for the right people to actually notice, and stand up to what can only be described as aggressive, manipulative and misleading marketing.

Dear Ms Call,

I am a representative from Adaptive Affinity Ltd (which operates the Quick Credit Score program). Firstly I would like to apologise for your experience. It is important to keep our customers central to everything that we do.

To become a member of the programme you have to enter your personal details on our sign up pages, by simply clicking on a pop up or any other advertisement that we display will not under any circumstances sign you up to our programmes. We do not receive personal information from any other source. Welcome emails are automatically sent out with to the email address used to sign up to the programme. The email may have been delivered to an alternative folder (than the inbox).

Access to your credit reports and score, via our programme are free for the duration of the free trial period, so long as you cancel within the trial period then there is absolutely no charge. In order to ensure that your membership is cancelled you will need to contact us via email or calling the contact centre.

If you have any more queries regarding this matter, then you (and all other readers of this post) may use any one of the following methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind regards,
Adaptive Affinity Customer Service

I requested a credit report which i could not retrieve so never had and they took 4 payments from my account of 19.95 each month i do not want to pay for something i never recieved. and could not get bacvk onto the site. I would like this money returned.

i have never asked for this why are u taking nearly twenty pounds out of my acccont for the past two months this is not right bif u can get back to me as soon as possible

The best way in order to get this company closed down, and some action taken is by writing your complaint at the following website:

https://secure.consumerdirect.gov.uk/reportascam.aspx

Or sending an email to the financial services authority on: consumer.queries@fsa.gov.uk
Alternatively you can call them on: [protected]

We need numbers contacting the relevant government bodies, for the right people to actually notice, and stand up to what can only be described as aggressive, manipulative and misleading marketing.

i checked my account and i noticed nearly twenty pound taken out of my account

The best way in order to get this company closed down, and some action taken is by writing your complaint at the following website:

https://secure.consumerdirect.gov.uk/reportascam.aspx

Or sending an email to the financial services authority on: consumer.queries@fsa.gov.uk
Alternatively you can call them on: [protected]

We need numbers contacting the relevant government bodies, for the right people to actually notice, and stand up to what can only be described as aggressive, manipulative and misleading marketing.

Hello,

I am a representative from Adaptive Affinity Ltd (which operates the Quick Credit Score program). Firstly I would like to apologise for your experiences to date.

To become a member to any of our programmes you have to physically input your details on our sign up pages- there is absolutely no other way that you can become a member. Adaptive doesn’t receive personal information from anyone else.

Upon successful sign up to our programme we always ensure that all key information is sent to our members to the email address they used to join the programme including repeating information on the ways that you can cancel membership.

If you have any more queries regarding this matter, then you (and all other readers of this post) may use any one of the following methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind regards,
Adaptive Affinity Customer Service

Hello,

I am a representative from Adaptive Affinity Ltd (which operates the Quick Credit Score program). Membership confirmation is dependent on entering the necessary information on our sign up pages; there is no other way that you would have become a member. We always ensure that our product offerings are clearly set out on our sign up pages and our aim is always to be transparent in all that we do.

Upon successful sign up to our programme we always ensure that all key information is sent to our members to the email address they used to join the programme including repeating information on the ways that you can cancel membership. Where a cancellation request has been received by us, it is effective within 48 hours and no further payments are made towards the membership.

Adaptive Affinity’s professional Customer Service team is standing by if you wish to discuss this matter or anything else in relation to our programmes. You (and all other readers of this post) may use any one of the following methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind regards,
Adaptive Affinity Customer Service

Usually sites like that enroll you in an automatic monthly charge for their services; it's the only way to get a free credit report (or get it for only $1). Call and cancel whatever subscription they signed you up for...there's always a disclaimer when you sign up and if there isn't, then it is illegal.

there should be a law against this if anyone know the amswers please post

The best way in order to get this company closed down, and some action taken is by writing your complaint at the following website:

https://secure.consumerdirect.gov.uk/reportascam.aspx

Or sending an email to the financial services authority on: consumer.queries@fsa.gov.uk
Alternatively you can call them on: [protected]

We need numbers contacting the relevant government bodies, for the right people to actually notice, and stand up to what can only be described as aggressive, manipulative and misleading marketing.

I have also tried to cancel via the email on their website, to which I have had the following responses:

contact@quickcreditscore.co.uk
to me

show details 11:08 PM (1 hour ago)

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contact@quickcreditscore.co.uk
to me

show details 11:12 PM (1 hour ago)

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Dear Miss Duncan,
I am a representative from Adaptive Affinity Ltd (which operates the Quick Credit Score and Rewards Now programme). Firstly I would like to apologise for your experiences to date. It is important to keep our customers central to everything that we do.
Having read your post, we ask that you please forward all emails that you previously sent to us to this email address: contact@adaptiveaffinity.com, please ensure that you include a contact telephone number in your email. We will then immediately cancel your subscription and ensure that any refunds that are correctly owed to you are paid.
You (and all other readers of this post) may use any one of the following methods to contact us;
1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.
Kind regards,
Adaptive Affinity Customer Service

Hello,

I saw your post and wanted to respond.

I am a representative from Adaptive Affinity Ltd (which operates the Quick Credit Score program). I want to reassure you an all other readers of this post that we are a legitimate business with legitimate aims that takes all customer feedback positively.

Adaptive has over the years continually developed its sign up process to ensure that it is clear and transparent. To become a member to any of our programmes you have to physically input your details on our sign up pages and submit this information- there is no other way that you can become a member. Adaptive doesn’t receive personal information from anyone else.

We do offer additional services (such as the Rewards Now programme) to existing members for which we always ensure that we separately receive explicit consent from the member.

Upon successful sign up to our any of our programmes we always make sure that all key information is sent to our members to the email address they used to join the programme including repeating information on membership fees and the ways that you can cancel membership.

We honour all our offering, including the free trial periods. So long as you cancel your membership within the trial period you will not be charged.

If you have any more queries regarding this matter, then you (and all other readers of this post) may also use any one of these methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind Regards,
Adaptive Affinity Customer Services

The best way in order to get this company closed down, and some action taken is by writing your complaint at the following website:

https://secure.consumerdirect.gov.uk/reportascam.aspx

Or sending an email to the financial services authority on: consumer.queries@fsa.gov.uk
Alternatively you can call them on: [protected]

We need numbers contacting the relevant government bodies, for the right people to actually notice, and stand up to what can only be described as aggressive, manipulative and misleading marketing.

I do too mate.

Dear Mr Ivett,

I am a representative from Adaptive Affinity Ltd (which operates the Quick Credit Score program). Firstly I would like to apologise for your experiences to date.

I want to reassure you an all other readers of this post that we are a legitimate business with legitimate aims that takes all customer feedback positively.

To become a member to any of our programmes you have to physically complete the process of inputting your details on our sign up pages- there is no other way that you can become a member otherwise. In this instance it seems then that your details have been accepted, and your registration confirmed.

We do offer free trial periods to our programmes, which allow you to see if the programme is for you. So long as you cancel your membership within the trial period you will not be charged.

Upon successful sign up to our programme we always ensure that all key information is sent to our members to the email address they used to join the programme including repeating information on the ways that you can cancel membership.
Please send an email to contact@adaptiveaffinity.com containing your name, address and membership ID and we will look into this matter as to why you did not receive this service.

If you have any more queries regarding this matter, then you (and all other readers of this post) may also use any one of these methods to contact us to gain more information on our products and services:

1. Call +[protected]
2. Visit http://www.adaptiveaffinity.com/faq.html
3. Post your questions or concerns on our forum: www.adaptive-affinity.com.

Kind Regards,
Adaptive Affinity Customer Services

i agree i went on my bank site they said get a free credit score i didn't even complete it and they took £14.95 out of my account in september and have just took another £ 14.95 out. How can you get your money back or stop it.

i have just been thru the same situation, i clicked and without knowing they tuk £14.95 out of my bank account and left me overdrawn.when i clicked then nothing come up and i didnt even sign up to anything.im on low incomme myself and i just dnt know wot 2 do?can any1 help plz?