QuickHealth.Care review: Inadvertently charging for inactive plan and refusing to refund money! 1

As of June 2023 I cancelled my membership with Quick Health -confirmation # [protected] and have yet to receive my refund of $2,691 for payments made to a plan that was never activated in Feb. 2023.

I was informed the quarterly payment of $897 would be deducted on 1/15/2023, when payment was taken out December 30, 2022 I was surprised and unprepared. I was told by Tonya on 1/10/23 that payment was taken early in order to receive my new insurance card within 7-10 business days. I never received a new card via mail, only a digital copy, also insurance benefits & plan details were never received. I continued to call Quick health 3/14/23, 4/11/23, 4/25/23 to follow up on receiving a card and ensuring the insurance was active without any confirmation.

In May I spoke w/SBMA (supposed insurance company) to determine whether or not my insurance was active, at which time I found out it was not. My insurance was terminated January 2023 and was NOT renewed. That same day I followed up with Tara at Quick health to inform her that SBMA does not have me as an active member. Tara said I was covered yet I was currently inactive and that she would elevate the issue to get new verification and that she would call us when it was active (within 7-10 business days). Still no call to date to notify of active membership. I then called back 5/30/23 and spoke with Victoria, she informed me it would be rectified soon. On 6/16/23 I spoke with Charles, and informed him that yet another payment was trying to come out before the time we were told it would be withdrawn, again we were unprepared. SO as of now we have paid $2,691 and have yet to receive any coverage or beneficial discounts through your program.

At this time I am requesting a full refund of $2,691 for an inactive insurance plan that was paid in a very timely manner, for myself who has been without coverage since January due to internal Quickhealth errors.