Raintree Vacation Club [RVC]
Reviews and Complaints

Well, my parents went on vacation April 1,2022 and my dad did not SURVIVE his injury from the property of Club Ragina Los Cabos. My parents were supposed to get a handicap room and was not given one until my dad fell after cutting his toe at the jagged edge of the unkept pool and floors that were not clean (read the other reviews same time period). Charles suffered in severe pain as an infection from unsanitary areas around the resort.

The infection caused loss of energy, appetite, and memory loss. The staff did not help clean the blood up or offer a bandage for his bloody toe.

Charles spent the rest of the vacation in bed he could not walk or stand without assistance the remainder of the vacation. The manager Roberto Chavez and the doctor where no help they wanted cash! My parents were in fear in a Foren country with no help and felt like Club Ragina's staff trying to extort them. Once they reached out for help in the United States Mr. Chaves al of a sudden has a handicap room available. My father left Club Ragina on a stretcher and died a few days after his arrival to California.

The reason for my review is that Mr. Chavez and any of the staff at Rain Tree have not responded.

Last time I spoke to Mr. Chavez, he said good luck you are no longer in Mexico. He also made it out that I am lying that it happened on his watch.

This seems to be the story. It is kind of strange how no one remembers my dad leaving in a wheelchair.

So now I am here without a father, and no one wants to help.

Here is the last pictures of Charles at Rain Tree's Club Ragina.

What a vacation for my parents.

Now their insurance company GMX Seguros and agent Jorge A said good luck and prove it. No one at the resort recalls the situation.

He is right I am in the United States and can't do anything now and all party's involved will not help or point the finger at someone else.

We were coerced into signing up for one of their timeshare options at Club Regina. We were told we can use the club to transfer to other venues RCI and use the timeshare throughout the world. We were also told that their facilities were in most major cities. Our maintenance fees were $665.00 for a one week timeshare. As of today the new maintenance fees are $1667.00. We cannot use it anywhere in the world as we have tried and there is never any availability or the facility is miles away from where we want to be. With the cost of maintenance fees at the new price and the fees charged to use the facility you can stay at a 5 start hotel or resort within the town you wish to stay. It is a complete fraud from the beginning. We have tried to contact the company through phone, email and certified email without any response at all. BUYER BEWARE YOU WILL BE PAYING OUTRAGEOUS FEES IN A FEW YEARS AND UNABLE TO USE THE TIMESHARE ANYWHERE.

We bought a two-week timeshare in Cabo in 1995. We have used this membership to stay in Cancun on several occasions. We were just informed that we are no longer eligible for a room facing the gulf. Evidently they have restructured the membership and unless we buy up, our "gold" membership that we paid extra for is now marked for less desirable rooms only. This resort is not nearly at capacity, gulf front condos are available and we asked to be moved but were told those rooms were no longer available to us.

I asked when the rules changed and was told it occurred three weeks ago. There has been no fair disclosure. We were informed that you find this info out by setting up a time to meet with a representative. My husband and I are not interested in changing our membership nor do we want to take time out of our vacation to meet with representatives to be pressured into making the change Raintree Vacation Club has determined to be in their best interest.

When we return home, I will contact the corporate office to see if we can get a written copy of the "new rules", evidently these rules are not provided to the onsite staff for distribution.

When we bought into this organization, we had the highest membership and had no restrictions, that has somehow been changed with no fair disclosure to our knowledge.

This is getting absolutely out of hand, Raintree keeps increases the maintenance fees every year to the point that now in 2018 are charging the members $1, 500.00. You can find packages to the Bahamas for a week with airfare included for this amount.

No just that Raintree has become extremely greedy to the point that if theY do not receive your payment on time they send you right away to Concord their collection agency which they want to charge you another $138.00 dollars on late fees, seriously!

I sent my payment via mail on 10/10/18 then on 11/05/18 I received a letter from Concord indicating that I have not paid my fee for this year, which I sent 10/10/18, so you do not have to be a genius to see that the USPS screwed it up. What got my attention is that the payment was due on 10/28/18 and it has not been even a month and they already sent me to collection and charged me $138.00 late fee, that's absolutely ridiculous.

How about when Raintree came with their assessments when the hurricane hit Cancun and Los Cabos, why the members have to pay an assessment that is not even in our original contract?

Raintree is a bunch of crooks, DO NOT GET OR BUY ANY MEMBERSHIP HERE BECAUSE THEY WILL OWN YOU FOR LIFE!

If anyone knows how to sell and transfer the timeshare, let me know.

I called 3 times this past week to try and pay off my loan.

Each time I was put on hold for over 30min then I hung up

I finally called reservations and they transferred me each day to wrong departments
or I would finally get put on hold again for long periods of time.

They gave me incorrect numbers to call andf finally on the third day someone transfered me to corporate and they could not answer my questions or connect me to the right department. they took my number and email and said someone from Mexico will call me. (I will assume they sold the loan to another company)

This company is so easy to dislike as the salesmen lie
repeatly.

We like the resort in Cabo except for the restaurant but the

Westin is next door and the food there is very good.

The people at the resort are hard working and honest except for salesmen

and the exchange rate at the hotel is a ripoff.

Do not get involved with this company !

All I want to do is TALK to someone about what I can do about giving up this time share. My husband has died and I don't want to pay $1000 in maintenance fees when there is absolutely no chance I am going to return. Because the account is overdue, all I can do is reach the collections agency. They said they would contact Raintree and have them call me, but no one has.

Tenía un tiempo compartido en Raintree, llevaba años pagando sin poder reservar cuando quería vacacionar, por no tener espacio, nunca pude usarlo. El mantenimiento se paga en dólares y ya no podía pagarlo. Les envié una carta solicitando la cancelación a la cual se negaron, ofreciéndome "alternativas" que solo me hacían gastar más dinero por algo que ni siquiera podía usar. Además de que pasaba por una racha muy mala en mi empresa y me tenía prácticamente en banca rota, les expliqué esto y no les importó.
Me sentía engañado y usado, me retrasé en varias mensualidades, porque no podía seguir pagando y vivía con estrés todo el tiempo, porque no quería arruinar mi historial con el banco, por algo que ni siquiera yo quería seguir teniendo. Busqué apoyo y mi cuñado me dio información de una empresa, que un compañero de su trabajo le había recomendado, porque pasó por una situación similar y ellos le ayudaron. Me comuniqué con los de mexican timeshare solutions y no sé cómo le hicieron, porque yo después de más de un año de estar insistiendo y pidiendo mi cancelación no pude y ellos en 4 meses lo lograron. Estoy eternamente agradecido y perfectamente librado de los rateros de raintree

Por error compré una membresia de tiempo compartido con Raintree vacation Club, el vendedor me lo vendió como una oportunidad de negocio que se pagaría por si sola y me dejaría jugosas ganancias, ahora en foros como este me doy cuenta que nada de esto es verdad. Cada que tenía que pagar a Raintree me invadía el coraje de estar regalándoles mi dinero y recordar el abuso que cometieron con nosotros. Lo único que puedo decirles es que por ningún motivo compren un tiempo compartido y menos con Raintree, para mi fue una pésima experiencia de la cual aprendí por las malas, afortunadamente nosotros si pudimos cancelar el contrato con ellos pero después de pagarles más de $100 mil pesos, tuvimos suerte de no estar atados de por vida a regalarles nuestro dinero. A nosotros nos ayudó una empresa que se llama Mexican Timeshare Solutions, en mi caso en particular tuve suerte, porque pudimos librarnos de pagarles eternamente, pero he leído historias en situaciones peores que nosotros y no han podido cancelar, puedo decir que “corrimos con suerte” y salimos bien librados, si van de vacaciones y les ofrecen un tiempo compartido aléjense! No importa lo que les ofrezcan, NADA DE LO QUE LES DIGAN ES VERDAD.

We have enjoyed the first 5 years of the contract but it became impossible to book in at even any of the first ten choices of resort and when a hurricane hits any of Raintree properties, even though it is not your resort, a special assessment charge is levied which can be as much as the annual maintenance fee.
Some of the more popular resorts have a waiting list of two years.
We decided to relinquish our accumulated points and stop paying our maintenance fee.

Within the next 9 months we received debt collection letters from three different companies and we decided to fight the injustice of the Raintree system.
After much searching of the internet and reading many similar stories from lots of timeshare customers we found Mexican Timeshare Solutions website which only charges a fee if they successfully cancel a contract but has an unfortunate website name of www.mexicantimesharescam.com which may not instil confidence using the word “scam”.
Let me assure you they are a genuine caring company, professional and efficient in dealing with a complaint and they co-ordinate with PROFECO the Mexican equivalent of a consumer council that wants to assist anyone who has a problem with a company based in Mexico.

The team at Mexican Timeshare Solutions, headed by Emilio Roman in our case, took charge of our situation and arranged attorneys to attend hearings. It took longer than expected due to the Raintree representative not appearing at two of the hearings but the final hearing was successful after around two months. In our case we did not receive any refunds but that was not expected as our main concern was to stop wasting money on such a timeshare scam of lies and deceit.

If you want out of a timeshare that is not performing to its promises do not hesitate to contact Mexican Timeshare Solutions. You will not be disappointed as long as you have a genuine complaint.

Thank you once again MTS for effectively cancelling a disastrous concern for my wife and I.

The vast majority of these whiners and complainers are simply very bad consumers who are blaming the Raintree Vacation Club (RVC) for their own incompetence. We have owned since 2000 ($17, 000 for a Gold) and have over the years bought 3 more identical Gold memberships on the secondary market via the internet ranging in cost from $2, 000 to $NIL. If you plan ahead there are no problem with the RVC reservations and the booking staff and most senior management are very helpful. Also we recently sold one of our Gold memberships privately for $2, 000 and the RVC were very helpful and charged us a $499 transfer fee. We RVC owners all made the same original mistake. We bought from the RVC for $17, 000 (or more) when we should have bought from all the whiners and complainers via the internet secondary market for $1, 000 or less. I am however not pleased with the constant increase in the maintenance fees and I also believe that the RVC management was incompetent in their management of the finances which resulted in the double maintenance fee charge a couple of years ago. At some point the maintenance fees may get to the point where we will either sell the remaining memberships we have (we will do this privately as virtually all time share selling services are 100% scams) OR failing that, we will simply walk away from the memberships. We know of others owners who have walked away and have suffered no huge negative consequences from the RVC. The bottom line is that we have really enjoyed our RVC memberships and they have greatly improved the quality of our vacations for a reasonable cost. The lesson to be learned here is NEVER buy a time share from any time share company because they are available via the internet for a fraction of the cost via owners or estates who fall into any of these categories (deceased, divorced, broke, incompetent, ill, lazy or just plain stupid).

In this year of 2015 I have now received 2 invoices from Raintree Vacation Club: 1 - Hurricane "make up cost" of $130.00 for the Cabo Resort due to Hurricane Odile and 2 - the yearly invoice which includes the Annual Maintenance Fee which has now gone up to $959.00 and, an Annual Membership Fee of $165.00. As to the Hurricane "make up cost": Is Raintree not required to purchase adequate Hurricane Insurance for it's properties? If I am receiving a "make up charge" for Hurricane damage it appears they have deliberately underinsured their property if they now need their members to pony up a difference which, given their membership numbers could add up to enough to replace the entire complex. As to the Annual Membership Fee: What then does the initial purchase price actually buy? Since I purchased my membership, why am I now being charged an additional yearly fee. To other members, please let me know if you have received these additional charges and what, if anything, is proposed to refute them.

My husband and I sold our timeshare in 2012. I attempted to cancel my "Raintree Vacation Club" membership but was advised that I should pay the 2013 fees, use the left over points and then let the membership expire.
Last week, I received a bill regarding the membership acct. It stated that I was delinquent on the fees (2014 fees not paid). I was being billed the 2014 fees, outstanding late charges, and 2015 fees. I spoke to an agent on the phone. I reminded her that we had indeed sold our timeshare, paid for 2013 dues to use up points but did not pay 2014 due to no points or timeshare to trade. I told her I had wanted to cancel the membership. I related the same conversation to an agent in late 2013 stating my desire to cancel the membership at that time, I was led to understand that IF I desired to cancel, I just need not pay the membership fees. The woman I spoke to on the phone last Thursday, apologized for the misinformation. She said I must fill out a form for cancellation and send to Raintree. She kindly forwarded the form to me via email...Upon reading the form, it is required that you pay all membership fees prior to cancellation! This is fine, IF I was using the membership and COULD USE IT! I called and spoke to another agent and he advised me to call the corporate number (listed above). I have called multiple times w/o any response. I just get a constant ringing and eventually hear a voice message directing the caller to leave a name and number for return calls. This began Friday and it is now 11:22 AM, PST and no call back!
All I want to do it rid myself of this company! I owe them nothing and was a member in good standing and now they are holding me hostage for fees not useable. help!

I have been a member since 1990`s. In 1993 at Raintree-Club Regina Marina Peurto Vallarta location I had my finger tip cut-off, when the outside door was opened for entry; and a wind was created with the patio door being left open. I am fortunate one of my guests was an emergency nurse, and wrapped the finger tip, and then assisted in a 4 hour surgery. The club did nothing, and during the time I was in surgery, and off the premises, one of the guests threw 2 chairs into the grass area off the 2nd balcony. Upon check out I was charged with $2000.00 US for the damage to chairs. Never did I see a bill for these chairs that may have cost 300.00 at the very most.
Most recently I returned (Jan 2014) from this same resort and the hotel rented out my room which was to be held for me until I arrived.
I have heard now 4 versions of events and all of them are lies.
Beware as people off the street without a membership have more rights than the members that belong to this timeshare vacation ownership club.

Debbie the deposit cheat who works for Raintree Rentals is a two faced sneak. She is a wonderful sweet person when you are renting a property but when you leave her passion is to keep every nickel of the deposit she can justify with fact or fiction. She will make things up to keep your money. She accused us of cracking a window in a bedroom on a house that is obviously falling down. It has dips in the roof and floor and looks as though it will fall in at any time. The floor is swaying and this will crack a window and destroy the plumbing which was occurring the last few months of our renting this house. That may account for the cracking window but we never touched the window. She also charged us for some blinds which we never opened or closed, in fact never touched they were just as they were when we moved in. Then the garage which was a total disaster with broken windows and so many cob webs and spiders it looked as though it was a combat zone for spiders full of junk and filth. Double Debbie charged us for the mess and hauling off junk which we did when we moved in. Two trips to the dump, no less. Then the coup de grass was the lawn which we had mowed by a person recommended by Raintree and it was done very well. But not well enough for Double Debbie who decided there was too much cut grass that had to be raked. When we moved in the grass was so bad one of the first things we did was mow it. There is no justice with Raintree even though they have a wonderful person named Anna who remains a person of respect and dignity. Double Debbie hung up on me after finding a way to be insulted by my questions and concerns. I highly recommend if you are considering Raintree - KEEP LOOKING or risk dealing with Double Debbie the deposit cheat!

Sales reps provide fraudulent promises that you can exchange for a cruise, airline discounts, little advance needed for reservations, they will rent your weeks or buy back membership. None of the above are true, and not really discoverable until months or years after you sign contract. Memberships are $15000-$25000 and then $1000 per usage year.

This company has lied to us right from the beginning, day one. Mr. Yaremovich and Mr. Bacus, tell us just lies, they promised us service, 4 weeks, spend holidays, renter our weeks that not used, we paid initially 17k, we train to cancel, and they are answer the Emails. Just Lies to commit a fraud. Gentleman don´t go to Club Regina Raintree 15 los Cabos.

Hi good afternnon about 2 months ago we toured this raintree vacation club in cabo which was based on lies and not given to us what we promised not to mention we were there for 5 hours. My inconvinience is about the fact that some guy sent us to another resort the day before called "DIAMANTE" Which we were offered several green fees there and never got them..this guy alleged he worked for them and that they were the same company. Please dont be fooled by these scammers and frauders.

This is to update the latest information on the Class Action lawsuit for California residents that were members of Raintree Vacation Club, and were charged the Special Assessment fees in 2009.
The case was approved for Class Action Status on August 15th, 2011, and a hearing is scheduled for Feb 2012 for the next step in the case. I also just spoke with an Attorney with the law firm representing the group, (Friday, September 16th, 4pm), and was told they are currently in settlement talks, and will be posting updates at their website when they can discuss the results. (As of today, the information is still under confidentiality rules.)
Here is the website : www.girardgibbs.com.

On June 5th, my husband and I attended a time share presentation for a Raintree resort - Grand Regina - in Cabo San Lucas Mexico. Initially we intended to purchase the plan but after the presentation, the financial representative A. Cortez ([protected]@raintreeclub.com) provided conflicting information. It was at that time that we decided not to move forward with the purchase, but I had already signed for a credit card payment of $701 and $799, for a total of $1500. I was told that I would receive a full refund within 10 days. Unfortunately, I have not received a refund and have contacted Raintree seveal times. At this point, I would like to file a formal complaint and request assistance in getting my refund as it has been almost one month. Thank you. Mrs. Indemaio

Never buy a timeshare from Raintree Vacation Club. We were scammed by them during the sales presentation through lies, half-truths, innuendo, and the withholding of key information. We were told by the sales rep (scam artist) that maintennace fees could not, by law, increase more than 2-3% per year. Last year, Raintree jacked theirannual fee by 25%! They also imposed a Special Assessment of $880. on everyone, probably because the recession has led to fewer new sales. There is no mention of special assessments in the contract and the salesman never mentioned them. When we were late in paying this year's annual fee (25% higher than last years), we were subjected to threatening letters from their agent, RCI Contact Solutions. They are imposing a 10.5% penalty PER MONTH on us! That's 126% interest per year! Federal law states that enything over 24% is usuary. These extortionists are five times over the Federal limit! I urge you to write the Justice Department (the U. S. Attorney General) if you too have been scammed or threatened by these people. I am!