Rattan’s earns a 1.0-star rating from 4 reviews, showing that the majority of e-bike enthusiasts are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I have received a partially defective e-bike
I have received a partially defective e-bike. The warranty says the fender is covered. Seller will not honor this even though it says explicitly on their site. I can provide additional details if required. I am willing to pay 5 dollars to ship, but this is the second time this has happened and it has only failed under normal wear and tear, no extreme conditions even.
I purchased an ebike in November with a 1 year warranty
I purchased an ebike in November with a 1 year warranty. The ebike stopped working within 3 months and I've been trying to contact the company to honor the warranty. The phone number does not work and the company keeps emailing me back to test the battery. I've responded multiple times (including video and photo evidence), but keep getting the same email messages. I would like the warranty honored and the ebike fixed or replaced.
On 8/10 I received a damaged ebike in shipping
On 8/10 I received a damaged ebike in shipping. Over 13+ emails and a month later of convincing the company that the package was treated violently during shipping (their own words), they finally sent me a shipping label. The bike was received and signed for by a Rattan employee on 9/16 but I have not seen or heard from them. I have e-mailed them requesting a refund and have all the documentation showing the when and where the ebike was delivered. Their phone number leads to a disconnected number. On their Facebook Social Media Forum "Rattan Ebike Owners" there are many posts of people who cannot get a hold of this company via phone or e-mail, when concerned about a damaged bike and returning it. The customer service has been the worst I have experienced in my days of existence on this planet. I would avoid Rattan and Yamee at all costs, as they are the same company.
Is Rattan Legit?
Rattan earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Rattan. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Rattanebike.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Rattan have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Rattanebike.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Rattan protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Rattan has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
On July 8 I paid $880 to Rattan for a Challenger 2020 ebike preorder
On July 8 I paid $880 to Rattan for a Challenger 2020 ebike preorder. It was to ship on July 20th (and their website said it would only take one day to ship to my location. The bike did not arrive, not did I get any sort of tracking number which I found suspicious. When I contacted the company, I received an email a reasonable two days later saying that there had been a delay till August 15th with a kind apology. I was annoyed that they had not contacted me to inform me of the delay because I have health issues and the bike is a major part of my recovery plan. But with everything going on with covid, I understood there may be some staffing issues and so waited patiently. The bike did not arrive on the 15th, so a few days later I sent them another email asking if my bike had been shipped or not. I did not receive any email, but did get an automated email that my shipping status was updated and the bike was on its way. This time I did get a tracking number which told me the bike would arrive in 2 days. It did not. When I contacted FedEx, they said the bike had yet to be shipped, which still appears to be the case, 34 days after I'd originally expected it. Now, despite emails and phone calls, they are silent. I worry that I felt victim to a scam, as I'm seeing many bad reports on your website I wish I'd checked earlier. Their contact information claims to be 24 hours, but I've noticed it's a 900 number instead of 800 which also makes me suspicious, and their voicemail did not include a personalized message informing me of the name of the company which is another huge red flag. While I really want the bike, at this point, if that is not possible, I at least want my money back as I am unemployed. I appreciate your help if possible.
Rattan Reviews 0
If you represent Rattan, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Rattan
At Rattan, they believe that e-bikes are more than just a mode of transportation - they are a lifestyle. That's why they strive to create e-bikes that are not only functional but also stylish and fashionable. The company offers a wide range of e-bikes, from commuter bikes to mountain bikes, and each one is designed to serve a specific need.
Rattan takes pride in its state-of-the-art technology, adding features that make their products stand out from the crowd. For instance, their e-bikes come equipped with high-efficiency motors, long-lasting batteries, and sophisticated LCD screens that display important information, such as speed, distance, and battery life. Moreover, their e-bikes have both pedal-assist and throttle modes, allowing riders to choose the level of assistance they desire.
One of the key selling points of Rattan's e-bikes is their durability. The company uses high-quality materials, such as lightweight aluminum frames and puncture-resistant tires, to ensure that their products can withstand the wear and tear of everyday use. Furthermore, their e-bikes undergo rigorous testing before they are released to the market, ensuring that every bike is up to the company's high standards.
Rattan's commitment to customer satisfaction is evident in their excellent customer service. They offer a range of after-sales support services, such as technical assistance, warranty coverage, and repair services. The company's website also features a comprehensive FAQ section where customers can find answers to commonly asked questions about their products.
In conclusion, Rattan has established itself as a leading e-bike manufacturer, with a commitment to quality, durability, and customer satisfaction. With their state-of-the-art technology and stylish design, Rattan's e-bikes are a worthy investment for anyone looking for an eco-friendly mode of transportation that's both practical and fashionable.
Overview of Rattan complaint handling
-
Rattan Contacts
-
Rattan phone numbers+1 (562) 488-5588+1 (562) 488-5588Click up if you have successfully reached Rattan by calling +1 (562) 488-5588 phone number 0 0 users reported that they have successfully reached Rattan by calling +1 (562) 488-5588 phone number Click down if you have unsuccessfully reached Rattan by calling +1 (562) 488-5588 phone number 0 0 users reported that they have UNsuccessfully reached Rattan by calling +1 (562) 488-5588 phone number
-
Rattan emailsinfo@rattanebike.com99%Confidence score: 99%Support
-
Rattan address8833 Flower Rd, Rch Cucamonga, California, 91730-4467, United States
-
Rattan social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Recent comments about Rattan company
I have received a partially defective e-bike
JMB Yamaha
3 reviews
PowerSportsMax.com
91 reviews
Visalia Harley-Davidson
1 review
Polaris Industries
71 reviews
Kikker 5150
4 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
On July 8 I paid $880 to Rattan for a Challenger 2020 ebike preorder. It was to ship on July 20th (and their website said it would only take one day to ship to my location. The bike did not arrive, not did I get any sort of tracking number which I found suspicious. When I contacted the company, I received an email a reasonable two days later saying that there had been a delay till August 15th with a kind apology. I was annoyed that they had not contacted me to inform me of the delay because I have health issues and the bike is a major part of my recovery plan. But with everything going on with covid, I understood there may be some staffing issues and so waited patiently. The bike did not arrive on the 15th, so a few days later I sent them another email asking if my bike had been shipped or not. I did not receive any email, but did get an automated email that my shipping status was updated and the bike was on its way. This time I did get a tracking number which told me the bike would arrive in 2 days. It did not. When I contacted FedEx, they said the bike had yet to be shipped, which still appears to be the case, 34 days after I'd originally expected it. Now, despite emails and phone calls, they are silent. I worry that I felt victim to a scam, as I'm seeing many bad reports on your website I wish I'd checked earlier. Their contact information claims to be 24 hours, but I've noticed it's a 900 number instead of 800 which also makes me suspicious, and their voicemail did not include a personalized message informing me of the name of the company which is another huge red flag. While I really want the bike, at this point, if that is not possible, I at least want my money back as I am unemployed. I appreciate your help if possible.
On 8/10 I received a damaged ebike in shipping. Over 13+ emails and a month later of convincing the company that the package was treated violently during shipping (their own words), they finally sent me a shipping label. The bike was received and signed for by a Rattan employee on 9/16 but I have not seen or heard from them. I have e-mailed them requesting a refund and have all the documentation showing the when and where the ebike was delivered. Their phone number leads to a disconnected number. On their Facebook Social Media Forum "Rattan Ebike Owners" there are many posts of people who cannot get a hold of this company via phone or e-mail, when concerned about a damaged bike and returning it. The customer service has been the worst I have experienced in my days of existence on this planet. I would avoid Rattan and Yamee at all costs, as they are the same company.
I have received a partially defective e-bike. The warranty says the fender is covered. Seller will not honor this even though it says explicitly on their site. I can provide additional details if required. I am willing to pay 5 dollars to ship, but this is the second time this has happened and it has only failed under normal wear and tear, no extreme conditions even.
I purchased an ebike in November with a 1 year warranty. The ebike stopped working within 3 months and I've been trying to contact the company to honor the warranty. The phone number does not work and the company keeps emailing me back to test the battery. I've responded multiple times (including video and photo evidence), but keep getting the same email messages. I would like the warranty honored and the ebike fixed or replaced.