Rebecca Minkoff
Reviews and Complaints

No one will answer my emails, phone calls, messages or provide me a refund for my return. I purchased three times on October 20th, when I received them one was the wrong size. I sent over 5 emails asking what to do because it took two weeks to get a reply. They responded telling me the return policy, however these were final sale items. I called, left messages everyday with no response. I contacted them all over social media leaving comments and messages. I then had to use my moms account on Instagram for them to answer me, they looked into the order and then stopped answering. Days later they told me someone would reach out and still hasn't. I still haven't received back my money, no one has answered again or contacted me. No one answers their customer service line which I've been calling for four weeks. #XXXXXXX : order #.

I placed my package from *** on a vacation hold with FedEx but it was delivered any way and was stolen. Now *** will not help. Hello, I ordered a package from RM (*** website for a total of *** (one item) on 11/4. I saw that it would not be delivered to me in time before my vacation so I placed the package on a on 11/11 (48 hours before the package was expected to be delivered). I received a confirmation email from FedEx of the vacation hold. FedEx delivered the package while I was away any way and the package was not there when I returned, presumed stolen. I reached out to RM who stated 12 days ago they placed a claim with FedEx. I called FedEx multiple times and they kept staring RM has no claims in. They said this morning that they are sending me the same purse as a replacement however the purse is now on sale for 1/2 off *** meanwhile I paid *** for it. This is not a resolution and I keep telling them I want my FULL refund back. They said it's not their "policy". I keep trying to contact RM via email, their customer service portal, and by phone. No one picks up the phone and no one is on top of this issue to reimburse me. I need them to put in a claim with FedEx. I sent them the vacation hold confirmation email as well so they can include with the FedEx claim. I have attached it to this complaint as well. Please help me get my money back, thank you!

The item I purchased is out of stock, they offered me a gift card but refused to refund on my credit card. I purchased 2 mini MAC handbags( Style #: ***) order #*** on Nov 30 2020, On Dec 21 2020 I received only one bag, I kept contacting customer service asking for the second one, but they kept giving me the tracking number of my another *** order, not until today that they realized they forgot to send me the second handbag which is now out of stock. They want me to take a gift card of the same amount of the handbag, but I don't want to be forced to purchase their gift card, I want my money back!

I returned my item #*** and was received on Monday. I have not heard back from the company despite trying to reach them on social media and email. I was ignored on both accounts. The biggest insult is how the company sent me an email to rate their "customer service". Ha! What a joke. You ignore customer complaints and you want me to rate you? I just want my money back.

In February, I bought a purse from new arrivals section. The purse was priced over 200.00. Now my purse has fallen apart. In February, I bought a purse from new arrival section on Rebecca Minkoff. Now my purse is falling apart. I contact company but was told the purse was from four seasons ago. Why was it in the new arrivals for 2019. They would not help me. Their products should not be fallen apart. The order number XXXXXX. When you call their phone number, nobody will not answer. I have pictures of purse.

I purchased a Rebecca Minkoff bag on 11/30 and it was received defective. The issue is still not resolved as of 2/27. The bag I purchased was received defective (loose stitching) and in early December I both called and emailed Rebecca Minkoff multiple times with no response. Finally someone emailed me back on 1/17 saying that "Rebecca Minkoff stands behind its merchandise with a one-year warranty on products purchased from" and offered me a gift card in the amount I paid ($112) and told me I should not purchase the same bag due to the defect. The sale was no longer going on so I wouldn't be able to get the same bag for the original price anyway. I emailed back that same day saying that I loved the bag and still wanted itI just wanted it to be repaired or to receive a new one that was not defective. On 1/28 they responded that I would have to return the bag and they would give me my money back. At that time they de-activated the gift card. I emailed again (same day) repeating that I did not want to return the bag, I wanted a new bag or to have this one repaired. on 2/5 they emailed me back saying they would issue me a full refund and to wait 7-10 business days. I waited 2 weeks for the refund to go through. It never did. I emailed again on 2/23 saying the refund did not go through. On 2/26 they emailed again saying they won't process the refund and that I had to return the bag. That same day I finally gave up and responded right back saying just to re-issue me the gift card for the amount I paid even though the $112 is not enough to get me a replacement bag at the current price. I haven't received a response yet. This has now been going on for monthsI can't get a hold of anyone on the phone (I keep calling their 800 number and I no one ever picks up) and I'm still left with a bag that they won't replace and that was received defective. To make matters worse, every time someone emails me I get an email to "rate the support I received." The link is always deactivated when I click it and I can't leave a response.

I received a faulty item, contacted customer support multiple times and got no response. I would like a refund for the broken item. September 13th. My Order number is XXXXXXX. I paid via credit card. I followed the refund process on their website and contacted customer service 3 times, as well as directed message *** on Instagram. All I am looking for is a refund. I do not wish to receive a replacement as I no longer trust the quality of their "high end" handbags. I appreciate any assistance in escalating this matter to be resolved.

Looking for a refund for a bag purchased and returned over a month ago. On Friday 8/7 I purchased 1 Soft Tote SKU: *** Order #: XXXXXXX for *** (original cost of *** but a discount code was used). Item was delivered to me on 8/19 and returned on 8/20 as I did not want to keep the purse. Item was confirmed to returned to *** on 8/27. I have not been refunded despite multiple emails and calls. Emails were sent on 9/10 and 9/22. Calls placed: 4 calls on 9/22 and 1 voicemail left. 1 call 9/21 and 1 call placed on 9/28. Every call states attempts are being made to connect you to the next available support person and after a brief hold goes to voicemail. The message does not state they are not open but lists the hours to call. No one has called me back or responded to an email. Policy states to "allow 7-10 business days for your return to be processed. You will receive a confirmation email once your order has been refunded".

i never received my merchandise from my online order and customer service is always unavailable. November 27 I placed an order online. I paid *** for a red leather purse. My order was scheduled to arrive by December 5 per an email from Rebecca Minkoff with fedex tracking. I never received my package and I called fedex several times and they confirmed my package was lost and to contact the seller. I tried 4 times to call the customer service number provided on the Rebecca Minkoff website. Each time I called during the business hours listed I was met with an automated message saying no one was available to take my call and to visit the website or send an email. I had already sent an email detailing what had happen and that my package was lost per fedex. I received generic email in return saying someone would get back to me in 2-5 business days. On the 5th business day I received an email but it was no help at all. Instead of a solution for me not receiving my package it was a generic message telling me what my tracking number was and where I could find it. It also stated "you're package is on its way!" No one could have actually read my email with that response or checked into the situation. So I sent an email back stating the situation again in more detail and I have not received anything at all back yet. I went on Rebecca Instagram page and i found an email on there that seemed different than the one on the website so I sent and email there detailing what was going on on Saturday Dec 14 and I sent a direct message. I still have not received any response. I tried to contact quad pay, an app I used to make the purchase, but they emailed me stating they can only refund me if the seller does. So now I'm stuck with my money gone and now merchandise and no way to get in contact with the seller.

Stitching on handbag clasp tore & chain handle fell off within months. Company has ignored 3 emails and 1 call and did not post my negative review Husband, ***, purchased Kate Medium Bucket Bag for me as a gift on August 15. Within a couple of months, the clasp began tearing off the purse. By November, the chain handle, which would often come off due to flimsy O-ring clasps, came off completely somewhere and I lost it. The cost of $373.23 was paid by PayPal, Transaction ID, Invoice ID. I reached out to the RM three times by email and once by phone. When these went ignored, I wrote a negative review of the purse on their website. I verified my review when requested through an automated reply from RM, but to this day, the review has not been posted on their website. Only positive reviews on this handbag can be found there.

I sent back my item for refund. I never received my money back ($265) and cannot get a hold of anyone at this business. Order #: *** Date order was placed: Dec 16 Product: BEDFORD ZIP SATCHEL (***) Total: 265.57 CAD Returned order on Dec 26, 2020. Never received any email to track return. Cannot get a hold of anyone at this business for the past month. I have emailed and phoned everyday!

Refund not received for a returned item. I returned a handbag due to quality issues. The return was delivered on 1/31. I have not received a refund or any type of communication from *** after several attemps both by email and phone to contact them. It is if their customer service doesn't exist, no one answers the phone or returns your voicemails. The information on the return is below. *** Tracking Number XXXXXXXXXXXX *** XXXXXX We received your return request. Hi ***, Thank you for shopping at ***. Your prepaid *** shipping label and return instructions on how to complete your return are attached. Your item(s) must be shipped by: Feb 02, 2020 Please allow 7 to 10 business days for your return to be processed. You will receive a confirmation email once your order has been refunded. RETURN DETAILS Bedford Zip Satchel Quantity: 1 Return Reason: Leather Quality $199.00 Return Method: Drop off at *** FREE Estimated Refund$199.00

Tried to return the product purchase online but failed. Return web page non-functional. Poor customer service as no response received. A bag was ordered online on Nov. 10th from Rebecca Minkoff website and received on Nov. 13th.I tried to return the product using there return web page but failed, as no record was found based on the PO number and email address provided. I called their customer service during their working hour stated online for several times, but no one answers. I started reaching out to them via email on Nov. 30th, but no response was received yet. I'm now running out of time as they only have 30-day return period, which will be Dec. 12th for me. Below are the order details. Order No.: *** Order Date: Nov. 10, 2019 / Delivery Date: Nov 13, 2019 Model No.: SKU: *** Kate Mini Tote Payment method: Paypal Payment Amount:

Poor customer service, bad quality handbag received The order number is *** Small Darren Messenger I've placed an order on 11/08 and the item was returned and delivered back to *** through carrier Fedex. I've been following up with *** customer service through email, but I have heard nothing back. I need to know when they will start the refund process for me. I paid *** for this handbag using my debit card ending in