Rebecca Minkoff
Reviews and Complaints

No one will answer my emails, phone calls, messages or provide me a refund for my return. I purchased three times on October 20th, when I received them one was the wrong size. I sent over 5 emails asking what to do because it took two weeks to get a reply. They responded telling me the return policy, however these were final sale items. I called, left messages everyday with no response. I contacted them all over social media leaving comments and messages. I then had to use my moms account on Instagram for them to answer me, they looked into the order and then stopped answering. Days later they told me someone would reach out and still hasn't. I still haven't received back my money, no one has answered again or contacted me. No one answers their customer service line which I've been calling for four weeks. #XXXXXXX : order #.

I placed my package from a retailer on a vacation hold with FedEx, but it was delivered anyway and was stolen. Now the retailer will not assist me. Hello, I ordered a package from RM, a retail website, for a total amount for one item on November 4th. I realized it would not be delivered in time before my vacation, so I requested a vacation hold on November 11th, which was 48 hours before the expected delivery date. I received a confirmation email from FedEx regarding the vacation hold. Despite this, FedEx delivered the package while I was away, and it was not there when I returned, presumably stolen. I contacted RM, and they stated 12 days ago that they had placed a claim with FedEx. However, after calling FedEx multiple times, they informed me that RM had not filed any claims. They offered to send me a replacement purse, which is now on sale for half the price, even though I paid full price for it originally. This is not an acceptable resolution, and I have repeatedly told them that I want a full refund. They claim it is not within their 'policy' to provide one. I have tried to reach RM via email, their customer service portal, and by phone, but to no avail. No one answers the phone, and no one seems to be addressing this issue to reimburse me. I need them to file a claim with FedEx. I have also sent them the vacation hold confirmation email to include with the FedEx claim. I have attached it to this complaint as well. Please help me get my money back. Thank you!

The item I purchased is out of stock, they offered me a gift card but refused to refund on my credit card. I purchased 2 mini MAC handbags, order number placed on Nov 30, 2020. On Dec 21, 2020, I received only one bag. I kept contacting customer service asking for the second one, but they kept giving me the tracking number of another order. It wasn't until today that they realized they forgot to send me the second handbag, which is now out of stock. They want me to accept a gift card for the same amount as the handbag, but I don't want to be forced to purchase their gift card, I want my money back!

I returned my item #*** and was received on Monday. I have not heard back from the company despite trying to reach them on social media and email. I was ignored on both accounts. The biggest insult is how the company sent me an email to rate their "customer service". Ha! What a joke. You ignore customer complaints and you want me to rate you? I just want my money back.

In February, I bought a purse from new arrivals section. The purse was priced over 200.00. Now my purse has fallen apart. In February, I bought a purse from new arrival section on Rebecca Minkoff. Now my purse is falling apart. I contact company but was told the purse was from four seasons ago. Why was it in the new arrivals for 2019. They would not help me. Their products should not be fallen apart. The order number XXXXXX. When you call their phone number, nobody will not answer. I have pictures of purse.

I purchased a Rebecca Minkoff bag on 11/30 and it was received defective. The issue is still not resolved as of 2/27. The bag I purchased was received defective (loose stitching) and in early December I both called and emailed Rebecca Minkoff multiple times with no response. Finally someone emailed me back on 1/17 saying that "Rebecca Minkoff stands behind its merchandise with a one-year warranty on products purchased from" and offered me a gift card in the amount I paid ($112) and told me I should not purchase the same bag due to the defect. The sale was no longer going on so I wouldn't be able to get the same bag for the original price anyway. I emailed back that same day saying that I loved the bag and still wanted itI just wanted it to be repaired or to receive a new one that was not defective. On 1/28 they responded that I would have to return the bag and they would give me my money back. At that time they de-activated the gift card. I emailed again (same day) repeating that I did not want to return the bag, I wanted a new bag or to have this one repaired. on 2/5 they emailed me back saying they would issue me a full refund and to wait 7-10 business days. I waited 2 weeks for the refund to go through. It never did. I emailed again on 2/23 saying the refund did not go through. On 2/26 they emailed again saying they won't process the refund and that I had to return the bag. That same day I finally gave up and responded right back saying just to re-issue me the gift card for the amount I paid even though the $112 is not enough to get me a replacement bag at the current price. I haven't received a response yet. This has now been going on for monthsI can't get a hold of anyone on the phone (I keep calling their 800 number and I no one ever picks up) and I'm still left with a bag that they won't replace and that was received defective. To make matters worse, every time someone emails me I get an email to "rate the support I received." The link is always deactivated when I click it and I can't leave a response.

I received a faulty item, contacted customer support multiple times and got no response. I would like a refund for the broken item. September 13th. My Order number is XXXXXXX. I paid via credit card. I followed the refund process on their website and contacted customer service 3 times, as well as directed message *** on Instagram. All I am looking for is a refund. I do not wish to receive a replacement as I no longer trust the quality of their "high end" handbags. I appreciate any assistance in escalating this matter to be resolved.

Looking for a refund for a bag purchased and returned over a month ago. On Friday 8/7, I purchased a Soft Tote with the SKU provided at the time of purchase and an order number assigned to my transaction. The item was sold at a discounted price due to a promotional code applied to the original cost. The item was delivered to me on 8/19 and returned the following day, 8/20, as it did not meet my expectations. The return was confirmed to have been received by the retailer on 8/27. Despite this, I have not received a refund, even after reaching out multiple times through emails and phone calls. Emails were sent on 9/10 and 9/22. Regarding phone calls, I made four attempts on 9/22 and left one voicemail, one call on 9/21, and another call on 9/28. Each time, the automated system indicated efforts to connect me to a support person, but after a short wait, I was directed to voicemail. The message did not indicate that they were closed but provided the hours of operation for calling. To date, no one has returned my calls or responded to my emails. The company's policy states to 'allow 7-10 business days for your return to be processed. You will receive a confirmation email once your order has been refunded.'

i never received my merchandise from my online order and customer service is always unavailable. November 27 I placed an order online. I paid *** for a red leather purse. My order was scheduled to arrive by December 5 per an email from Rebecca Minkoff with fedex tracking. I never received my package and I called fedex several times and they confirmed my package was lost and to contact the seller. I tried 4 times to call the customer service number provided on the Rebecca Minkoff website. Each time I called during the business hours listed I was met with an automated message saying no one was available to take my call and to visit the website or send an email. I had already sent an email detailing what had happen and that my package was lost per fedex. I received generic email in return saying someone would get back to me in 2-5 business days. On the 5th business day I received an email but it was no help at all. Instead of a solution for me not receiving my package it was a generic message telling me what my tracking number was and where I could find it. It also stated "you're package is on its way!" No one could have actually read my email with that response or checked into the situation. So I sent an email back stating the situation again in more detail and I have not received anything at all back yet. I went on Rebecca Instagram page and i found an email on there that seemed different than the one on the website so I sent and email there detailing what was going on on Saturday Dec 14 and I sent a direct message. I still have not received any response. I tried to contact quad pay, an app I used to make the purchase, but they emailed me stating they can only refund me if the seller does. So now I'm stuck with my money gone and now merchandise and no way to get in contact with the seller.

Stitching on handbag clasp tore & chain handle fell off within months. Company has ignored 3 emails and 1 call and did not post my negative review Husband, ***, purchased Kate Medium Bucket Bag for me as a gift on August 15. Within a couple of months, the clasp began tearing off the purse. By November, the chain handle, which would often come off due to flimsy O-ring clasps, came off completely somewhere and I lost it. The cost of $373.23 was paid by PayPal, Transaction ID, Invoice ID. I reached out to the RM three times by email and once by phone. When these went ignored, I wrote a negative review of the purse on their website. I verified my review when requested through an automated reply from RM, but to this day, the review has not been posted on their website. Only positive reviews on this handbag can be found there.

I sent back my item for refund. I never received my money back ($265) and cannot get a hold of anyone at this business. Order number: [Redacted] Date order was placed: Dec 16 Product: BEDFORD ZIP SATCHEL [Redacted] Total: 265.57 CAD Returned order on Dec 26, 2020. Never received any email to track return. Cannot get a hold of anyone at this business for the past month. I have emailed and phoned everyday!

Refund not received for a returned item. I returned a handbag due to quality issues. The return was delivered on January 31. I have not received a refund or any type of communication from the company after several attempts both by email and phone to contact them. It seems as if their customer service doesn't exist; no one answers the phone or returns your voicemails.

The information on the return is as follows:

Tracking Number: [Redacted for Privacy]

We received your return request.

Hi [Customer Name],

Thank you for shopping with us. Your prepaid shipping label and return instructions on how to complete your return are attached. Your item(s) must be shipped by February 02. Please allow 7 to 10 business days for your return to be processed. You will receive a confirmation email once your order has been refunded.

RETURN DETAILS

Bedford Zip Satchel
Quantity: 1
Return Reason: Leather Quality
Price: $199.00
Return Method: Drop off at designated location
FREE
Estimated Refund: $199.00

Tried to return the product purchased online but failed. The return web page was non-functional. Poor customer service as no response was received. A bag was ordered online on Nov. 10th from the Rebecca Minkoff website and received on Nov. 13th. I tried to return the product using their return web page but failed, as no record was found based on the PO number and email address provided. I called their customer service during the working hours stated online several times, but no one answered. I started reaching out to them via email on Nov. 30th, but have not yet received a response. I'm now running out of time as they only offer a 30-day return period, which for me will end on Dec. 12th. Below are the order details. Order No.: [Redacted for privacy] Order Date: Nov. 10, 2019 / Delivery Date: Nov 13, 2019 Model No.: [Redacted for privacy] Kate Mini Tote Payment method: Paypal Payment Amount: [Redacted for privacy]

Poor customer service, bad quality handbag received. The order number is for a Small Darren Messenger. I've placed an order on 11/08 and the item was returned and delivered back to the seller through carrier Fedex. I've been following up with the seller's customer service through email, but I have heard nothing back. I need to know when they will start the refund process for me. I paid for this handbag using my debit card.