Red Robin’s earns a 1.1-star rating from 231 reviews, showing that the majority of diners are dissatisfied with their meals.
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Steak fries and burger
Your texas steak fries were the smallest steak fries i've seen. The burger I order also has shrunk. Your served burger and fries on this very large white plate. What happen to the basket of fries while you're waiting for your meal? This was my birthday dinner and I love your food but yesterday was a huge letdown. The manager offered me more fries but they...
Read full review of Red RobinFood, caesar salad
Went to lunch at this location today. I ordered mac & cheese with the bottom side of Caesar salad. My son ordered the large chicken Caesar salad entrée. Neither salad was a Caesar salad. It came served as American blend with Caesar dressing and a couple croutons. The menu specifically stated that it is Romaine lettuce and that is my expectation when I order...
Read full review of Red RobinService and food ordered
My family a total of 3 people had dinner at the red at bellisfair mall on dec 30 2019 at approx 9pm. We didn't even get greeted right away because they were "busy." Not like it seemed busy and didn't even see someone TIL probably 10 min later. The male host finally comes to talk to us and asks do you need a table? Well in my mind I'm thinking what kind of...
Customer service
12/29/19 at approximately 5:25pm my family and I went to eat at the above location. We had eaten there once before and enjoyed the experience and for that reason decided to return on this evening. There were three of us in my party and we were seated promptly. This is where the customer service went down hill. The restaurant was moderately busy. There were...
Read full review of Red RobinOrder
After submitting my order online for about 45 mins before I got to the restaurant, I had to wait for more than 15 minutes just for someone to attend to me. I had to walk back to get someone to help me because I was getting late for work. After giving me my salad, I asked for cutlery and she said they were out. Even after I pleaded with her that I was going...
Read full review of Red RobinDrinks and service
Hi I go to Red Robin about 2-3 times a month and I love the food and the drinks. I went tonight 10/22/19 and was seated about 6:45pm. Our servers name was travon. We put our drinks in and our food then I had found out I no longer had to work that night so I wanted a strawberry daiquiri. I ordered one and it was brought to me right away I could tell it wa...
Read full review of Red RobinOrder
Order # [protected] online order I specifically asked for my burger to be well done which it was not it was pink. I do not eat under cooked meat! I also put in the special instructions since I was ordering 2 of the same type of burger that I wanted one with fries and one with chips. All the burgers came with fires and on top of my order was a sticker that...
Read full review of Red RobinThe server said she would honor the 4 dollars off 10 sandwich and didnt do it. Talk to a manager and
The server said they would hor the 4 dollars off 10 dollars if we did seperate tickets. I had birthday meal and my friend had other meal. Then ticket csme back they said they couldnt do it. This is our second bad experience there. She dont want to come back there to eat anymore. She was disappointed again. She rather eat out now. My name is. Gloria. I am from jackso. n tennessee
Wait staff
My girlfriend and I were in Red Robin in Halfmoon ny was noticing a waitress named Maddie she mess up a order on small group as she walked by us she was swearing and smelled like pot as the night went on she got there food order and spit in one of the burgers thought that was gross!🤬if I were you I would stay away from that Red Robin or if you go to that location make sure you don't have Maddie as you waitress👍
Read full review of Red RobinService
Last night we went to the Red Robin in the Arcadia mall around 730 and we were seated right away we ordered our drinks and then 10 mins later the waitress comes and ask for my son and my boyfriend ID for drinks and we ordered appetizers to the drinks came 15 mins later and no appetizers and then my son kids meal came and then they brought us our appetizer...
Read full review of Red RobinRefills
So i know my friends annoyed the server and all that but that doesnt mean they can not just not give refills when i didnt do anything. I even tipped $2 and now not give me anything. I'm not very happy with the outcome of this. I just wanted my refills on my cream soda. Wish you could do something about this. Your waiter should not just stop going to the table and not help at all.
Read full review of Red RobinGot a email for bogo for 10/01/19
I recieved an email a few days ago from Red Robin, stating that on 10/01/19 they had
abuy one burger and get another burger for free, and so my daughter and myself went
there that day for dinner, and was very disappointed, they were closed for construction
why would they send out a offer like this, and be closed and can't honor the offer.
i have been a very long time customer, and was very shocked about this, its not like
i can use it on a later date, when they reopen for business. the sign on there door said
they will reopen on Thursday 10/03/19. this is the Red Robin in the South Bay Galleria
in Redondo Beach, California.
Best Regards,
Cherri Dinger
Email Address is; [protected]@sbcglobal.net
Customer service and food quality
Came in to eat lunch on Sept 28, 19 and my daughter ordered a pork sandwich with lettuce buns rather than bread. Not only was the order completely wrong after she received it but when I told our waiter (James), all he asks is, "that's all though, right?" Isn't this the part where he should've apologized? But rather than ask if everything else was OK which...
Read full review of Red Robin and 6 commentsService
On Monday I went to eat at Red Robin in May's Landing NJ with my family. It took over. 16 minutes to get our drinks (place was NOT busy) I've been a server for years even if a customer doesn't know how things should go you should always treat your guess with the same service you'd like. Our meals came out right behind the appetizers I gave my burger back without even touching it, why would I want to eat something that's been sitting. Refills, we waited so long for them (I had to ask for them) when I ordered desert he the server put it in a to go, I felt rushed out. It was a horrible experience I live the food and I always ask for the same thing when I go but after this the guy makes me not want to go again the manager didn't even walk around to check tables or ask how things were going [protected]@icloud.con
On Monday I went to eat at Red Robin in May’s Landing NJ with my family. It took over. 16 minutes to get our drinks (place was NOT busy) I’ve been a server for years even if a customer doesn’t know how things should go you should always treat your guess with the same service you’d like. Our meals came out right behind the appetizers I gave my burger back without even touching it, why would I want to eat something that’s been sitting. Refills, we waited so long for them (I had to ask for them) when I ordered desert he the server put it in a to go, I felt rushed out. It was a horrible experience I live the food and I always ask for the same thing when I go but after this the guy makes me not want to go
Burgers
Last time I went to red robin we had great burgers and service was fantastic. My wife and I had a craving for a gourmet burger and we both said, lets go back to red robin. We went last night and I never remember ordering pink or no pink. I always have said med-rare - but the server had no idea what that meant. My wife said as long as it was not burnt, but...
Read full review of Red RobinServes
I went in with a group of 4 employees to enjoy lunch had a 75$ tab and had the worst customer service other. The server Cris was rude and never came our table unless we flagged her down. She assisted everyone around us where custoemrs who entered after us receieved service and food before we did. I do not go reb robin multiple times in a month and receieve this [censored] that the CLS Cris provided. i want a refund or justice done for her rude behavior and ethics as a server. She did not care at all about me and my guest and paid no mind for the over hour visit we had. Something needs to be done when i spend 75$ and get zero respect or service as we were a mixed party and she waited on only white customers. Only time she cared was when the check needed to be handled and she wanted to make sure i knew how the TIP calculator worked. Fix this crap
Birthday coupon
Hello, My family and I went for dinner at Red Robin on Saturday. First time I ever went to a Red Robin and may be the last. First of all the burgers were fantastic but when my daughter and son(which were both born in August were only allowed to use 1 birthday coupon. The waitress said they could only use one coupon per order. So, They gave my husband and I...
Read full review of Red RobinStore 27-8 holyoke, ma
This is the closest Red Robin to where we live. My husband and I walked in this evening. There were three other parties of two waiting to be seated. The hostess said it would be a 15-20 min wait. We went and sat down: I went to the ladies room and saw at least 25 tables which were empty. When I went back I asked the hostess why there is a twenty minute wait...
Read full review of Red Robin and 1 commentService
8/4/19 I woke up craving a good burger. I drove 35 minutes to the Red Robin in Hilliard because I live out in the country. I was seated by the hostess in the bar area. I waited a few minutes and no one came to acknowledge me, serve me or even say I'l be right with you. I was the only perosn in the bar area. I made eye contact with the bar server many times. She was very occupied with ehr phone, texting someone. I saw her get a glass of water and I assumed she was bringing it to me to take my order. She took the water and her phone and went somewhere else! I sat there for another 10 minutes and no one came to take my order. I got up and walked out! It was about 11:15am on Sunday August 4th. That server knew I was there and didn't even acknowledge me or get someone else to help me. I drove a far distance to enjoy a burger form Red Robin only to have to settle for another establishment because of lack of service! I even called the store upon leaving to speak to a manager but Shae (the girl who answered) said she was too busy to speak to me! I would think a gift card or free meal would resolve this issue! Bill Woodward, 12201 Old Columbus Road., South Vienna, Ohio [protected]
Gourmet burger at henderson red robin
The date of this incident was in September 2017. Yes, it was a while ago ... and yes I reached out to your customer service ... but they seemed stymied as to what to do. My complain then was the poor service and the small serving of French fries (there were 7) I received when I order one of the gourmet hamburgers. Add to that, I was charged for each ingredient put on the burger and the price was over twenty five dollars. The restaurant was absolutely devoid of customers (it was in late morning) and there was obviously a lack of staff to take our order, After considerable argument amongst the kitchen staff - the reception lady eventually took our order, but reluctantly so. Apparently, someone did not show up for work. Upon service of our meal, I could not stop myself ... I asked for the manager and took them aside (her) so as not to embarrass the server. The manager was unmoved ... totally flummoxed as to what to do. She only nodded her head in agreement (as if on camera) and suggested I make a complaint to head office. I did so in October, 2017. I received a reply sever weeks later asking for the names of the server and manager. I had neither.
Now my complaint is about customer service and accountability of the complaint department. Why does it require the customer to take names and witness testimony? this is good information for quality control and product branding. You can reach me at [protected]@icloud.com or [protected] if you want to keep this customer (and family).
Regards,
Douglas
Red Robin Reviews 0
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About Red Robin
One of the things that sets Red Robin apart from other burger chains is its commitment to using high-quality ingredients and preparing everything fresh to order. The restaurant's signature burgers are made with 100% beef patties that are seasoned and grilled to perfection, and can be customized with a wide variety of toppings and sauces. In addition to burgers, Red Robin also offers a range of vegetarian and gluten-free options, as well as a kids' menu and a full bar with cocktails, beer, and wine.
Another unique aspect of Red Robin is its focus on customer service and creating a welcoming environment for guests. The restaurant's staff is known for being friendly and attentive, and the company has a strong commitment to giving back to the community through various charitable initiatives. Red Robin also offers a loyalty program called "Red Robin Royalty," which rewards customers with free food and other perks for frequent visits.
Overall, Red Robin is a beloved American institution that offers delicious food, a fun atmosphere, and a commitment to quality and customer service. Whether you're in the mood for a classic burger or something a little more adventurous, Red Robin is sure to satisfy your cravings and leave you feeling satisfied and happy.
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Overview of Red Robin complaint handling
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Red Robin Contacts
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Red Robin phone numbers+1 (877) 733-6543+1 (877) 733-6543Click up if you have successfully reached Red Robin by calling +1 (877) 733-6543 phone number 0 0 users reported that they have successfully reached Red Robin by calling +1 (877) 733-6543 phone number Click down if you have unsuccessfully reached Red Robin by calling +1 (877) 733-6543 phone number 0 0 users reported that they have UNsuccessfully reached Red Robin by calling +1 (877) 733-6543 phone number+1 (303) 846-5470+1 (303) 846-5470Click up if you have successfully reached Red Robin by calling +1 (303) 846-5470 phone number 0 0 users reported that they have successfully reached Red Robin by calling +1 (303) 846-5470 phone number Click down if you have unsuccessfully reached Red Robin by calling +1 (303) 846-5470 phone number 0 0 users reported that they have UNsuccessfully reached Red Robin by calling +1 (303) 846-5470 phone number+1 (303) 846-6108+1 (303) 846-6108Click up if you have successfully reached Red Robin by calling +1 (303) 846-6108 phone number 0 0 users reported that they have successfully reached Red Robin by calling +1 (303) 846-6108 phone number Click down if you have unsuccessfully reached Red Robin by calling +1 (303) 846-6108 phone number 0 0 users reported that they have UNsuccessfully reached Red Robin by calling +1 (303) 846-6108 phone number+1 (720) 548-7598+1 (720) 548-7598Click up if you have successfully reached Red Robin by calling +1 (720) 548-7598 phone number 0 0 users reported that they have successfully reached Red Robin by calling +1 (720) 548-7598 phone number Click down if you have unsuccessfully reached Red Robin by calling +1 (720) 548-7598 phone number 0 0 users reported that they have UNsuccessfully reached Red Robin by calling +1 (720) 548-7598 phone number+1 (541) 812-2550+1 (541) 812-2550Click up if you have successfully reached Red Robin by calling +1 (541) 812-2550 phone number 0 0 users reported that they have successfully reached Red Robin by calling +1 (541) 812-2550 phone number Click down if you have unsuccessfully reached Red Robin by calling +1 (541) 812-2550 phone number 0 0 users reported that they have UNsuccessfully reached Red Robin by calling +1 (541) 812-2550 phone number
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Red Robin emailsguest-support@redrobin.com100%Confidence score: 100%Support
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Red Robin address6312 S Fiddlers Green Cir № 200, Greenwood Village, Ohio, 80111-4943, United States
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Red Robin social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Red Robin contacts
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