Redbox
Reviews and Complaints

Because of Redbox's obscene password requirements, I had to request a password reset due to not being able to remember the extra obtuse characters required. Except the temporary password provided did not work and I was instead locked out for using the password they gave me for 30 minutes. And in that time, someone else picked up the only dvd available in my area for a movie when I could have obtained it through online checkout. Not only that, dvds are constantly out of stock for every kiosk (4+) within 5 miles. Some kiosks never even had the dvd and still don't. Honestly, why do I even bother with this service?

i recently called and informed the Redbox customer service that a game i rented wouldn't play and that i returned it the very same day. the representative claims the that they dont show where it was returned. i stated to her that the kiosk malfunctioned and the disc was stuck in it. I also stated to her that one of the managers named Valerie at the store where i returned it at watched me and left a note saying that i did. My account was charged $72.76 because of it. I'm trying to reframe from persuing legal actions and cost themmore money.

This week I have had too return a DVD three times this will be my fourth.Its the movie Going In Style..I think some one needs to get sent out to check the DVD out...!its very incoveaint for me too drive back and forth to different Redboxes to find a good DVD to watch.I don't mind the promo that get sent.I would really like to rent the movie and be able to watch it.An not have problems with it.Its it only been at the Redbox located at Walgreens in TaylorTexas.

I will not use RedBox again! I have used them for a long time and usually I was happy, but my recent experience was not the best. As always I rented a movie and when I was about to return it I found out that nearest RedBox unit wasn't working. I contacted RedBox and told them that since unit was broken I wasn't able to return the movie. They told me to send it back as soon as unit gets repaired and I followed their instructions and did as they said.
Then their rep said that I have to pay a penalty for late return! I explained the situation and told that it was them who told me that I can return the DVD later but they claimed they never told that. What a joke! I will not rent from them again!

Rented a movie online and was directed to a Kiosk nearby. Tried to receive it and was told by the machine it wasn't there.Called their number, didn't press "9" for Spanish, and got a heavy accented Spanish lady. I live in South Florida and am acquainted with the accent but her was almost impossible. She said "no Charge" and that was the end of her assistance. I still have the $2.12 on my credit card. Never again.

I went to the Redbox at the Royal Farms on Middlebourough road in Essex Md. I chose the movie "Dont Breathe", and paid for it, along with a game. When it came out of the Redbox machine, it wasn't the movie I chose. Instead, it was "Insidious 3". This has never happened to me before. I'm very mad that I got cheated out on the movie that I actually wanted. I want a refund!

I have tried to rent this movie twice. The first time it wouldn't play, but another dvd did, so I know it is not my computer. I was credited the amount on the redbox website but when I tried to rent this movie again at a different location, I was charged for it. This second movie is also not playing. The website locked me out and now I'm having to wait 30 minutes? I will not be using redbox again unless I am reimbursed the fees for both of these movies. I do not want to keep racking up credit that can't be used.

RedBox charged me twice and took $120 from my card. I have no idea what these charges were for, I didn't buy or order anything!
I contacted RedBox support and they claimed they didn't take my money and after I gave them all the proofs they still insisted they had nothing to do with that. Are you kidding me? I even called my credit card support service and asked them were these charges came from and they confirmed it was RedBox!
Contacted RedBox again and got nothing but excuses and fake promises. They said that they'll contact me back as soon as they find out what happened but of course they never did that. What a joke service!

We rented Roots, an 8 he. Miniseries, that half way thru. Froze up and we we had to skip scenes and got scenes to start there was no sound!. We did not get to watch the movie and had so many frozen and volumeless moments thru out the B side, we are still wondering what happen. We kept the movie and extra day becaus did the length, but tonight has been nothing but disappointments and frustration. We will return the movie as soon as out temperatures rise out of the single digits, but feel it is unfair our DVD was damaged, and we did not get to watch the movie in its entirety as was our snow storm plans. It is aggravating as we were so in to the story and have been left with not what we paid for.

I rented a movie from a redbox inside of a Walmart in Rockport Arkansas. The redbox was located by the door on the Pharmacy side of the Walmart store. I rented the movie "Krampas" on 1/6/17 and it was all scratched up and would not play sound on my dvd player. I would like to get this issue resolved. The redbox movie case has the barcode# RDBX00728 on it. Please let me know if there is anything we can do to resolve this issue. My email is thomasoliver.[protected]@gmail.com if you need to reach me for any further information. Thank you, Thomas Oliver

Hello I get movies and games from you all the time but this is the worst experience i've had I rented zootopia and during the whole movie I had to stop and restart the movie repeatedly, the movie skipped and froze. I thought it was my dvd player so I switched players and it did the same thing. I feel we should be able some how to try the movie or game before charged or something. I will continue to go to red box but I am very unhappy with this dvd mostly because my son keep asking what's wrong and fix it please thank you for your time

Rented a movie I put it in my xbox one and the screen pops up black saying. ( Please try a different disc, We cant play this one) (0x91d70001) we tried it in my friends xbox one and the same thing happened, but the weird thing is theres no scratches or marks on the DVD. I hope someone can fix this because now im going to be charged for a movie that I can't even watch...

I paid for Alice through the looking glass DVD at the Redbox Kiosk located at the 7-11 on Genesee, but instead I got the Ghostbusters DVD. Since these two movie titles are on different screens I know I did not mistakenly hit the wrong rental button. I would like to exchange the DVDs without my being charged so I actually get the one I want instead of the one that I have already seen?

I had two DVDs checked out. The next day, the kiosk broke. Redbox argued with the business over fault for the terminal not working. Their technician is located in Illinois. It took 13 days for the kiosk to be repaired! During this time I had to go to the store daily to see if it was repaired. I called Red Box 866# which is out-sourced to the Philippines. Very long wait time 15 min. for someone to answer, 18 min. call. The rep is pushy to say what has to happen before they hear what the situation is. She then offers 4 free rentals but I pay for the current rental. The kiosk isn't even fixed yet. I insist on removal of the charges and free rentals. She had offered four, I got one code, so $1.50! I return them as soon as it's repaired and get billed for $37.99 more! I call and sit in the queue for 58 minutes and my call gets dumped. I call my financial institution. I call Redbox again, 22 min. CS is pushy, argumentative and resistant to help. I had to demand that they remove the charges. She has to hold to ask her supervisor. They insist on demanding payment for the initial rental and give one free rental. Unbelievable! Unconscionable company. Horrible experience! Their website has no other contact information than that phone #. Google searched an email complaint and found it! Extremely long wait times to get pushy, aloof CS. Not CS friendly AT ALL!

Redbox calculates your rental time from the minute you reserve a movie, then bases a late return after 9 p.m. Due to how their system is set up, if you reserve a movie today at 11:59 p.m., they tell you to pick up the movie before 9 p.m. the following day. Then, despite picking it up before 9 p.m. as instructed, the movie is considered late at 9:01 p.m. that day. In short, you can reserve a movie through their app or website at 11:59 p.m. tonight, pick it up at 8 p.m. tomorrow, then return it at 9:01 p.m. and be charged as a 2 day rental. That's 48 hours charged in the space of 9 hours, despite only physically having the movie in your possession for one hour, all in accordance with the instructions that they e-mail you. Are they aware of this "glitch" ? Yes. Why do they do it? A million people overcharged is a million dollars. If half the people don't notice or complain, that's half a million in unearned revenue. For the half who do complain, they issue a "free rental" which is not really free since they pre-charged you for it without your consent or knowledge. It's a deliberate unlawful conversion for which they maintain false deniability and profit from on a grand scale. This is the type of thing that class action lawyers dream about.

I rented two dvds from our local redbox just over two weeks ago. After two days, I returned both dvds to the same redbox location at the same time. Neither disc was rejected at the kiosk and after depositing the discs I left. Now I received an email receipt from redbox indicating that I am being charged the full price $25.50 for one of the discs. I promptly contacted customer service, the representative stated that only one disc was received and that I must have put the disc in the case incorrectly and it was rejected at the kiosk, leaving an opportunity for another customer to take it. After discussing the issue and stating I wanted a full refund, she offered a $10 refund. I complained further and was told that normally they just offer free rentals, not refunds. Again I informed the representative that both discs were returned on the same date, at the same time and accepted by the kiosk. She stated that their engineers are at the box twice a week and this disc was never located, she even ran the bar code in the system and shows it has not been rented by anyone else. After further discussion, she increased the refund amount to $15 and proceeded to tell me I could get free redbox offers online, but that is the most they can do as they had to replace this disc. I expressed my concern and that after many years as a customer and this being the first time I've had this experience, and I was not satisfied with their $15 refund, I would no longer be using redbox. The only acceptable resolution to me is a full refund of the amount I was charged, since it was their kiosk which accepted both disks, clearly their malfunction. I wanted to post this as a warning to other redbox customers...

My bank account was zapped for the price of a movie (I never heard of) and an xbox game (don't have xbox). Redbox has absolutely no customer service, so I had to go through my bank. 1 WILL NEVER USE REDBOX AGAIN, AND ENCOURAGE ALL TO DO THE SAME!

I rented two movies, returned them the very next day and was heavily overcharged a month later even was told one was not returned. Call the help desk but unconcerned as if I was lying. Problem not resolved and customer not satisfied with results. I will tell all who I know rent from redbox to look for another means of renting and enjoying movies.

DO NOT RENT MOVIES FROM REDBOX! This company is ridiculous! I will NEVER rent a movie from here again! This is the second time that my bank account has been charged almost $100! The first time that it happened, back in December I was charged $86 for movies that 3 different machines would not take. spoke to customer service and spent 30 minutes in front of one of their machines with them trying to figure out why it would not take the movies back. Drove to another Redbox and still the same thing, it would not take the movies. I was told to keep them and assured that I would not be charged! LIES! I was charged $86. Called customer service back again and was assured that I would be refunded the money, that never happened. At that point I was not going to EVER use them again but a couple of months later fell into temptation from my kids, so I used them again. I just checked my bank account and was charged $12.30, $19.80 and $66 for movies I returned the next day! I called them back and spent an hour on the phone with them saying they would refund me $17 and give me a free nights movie rental. OOOOHHHH HECK NO! I will NEVER use this box again and that is a sad thing because we live in a small county and there is only one place to rent movies, an hour away, besides the redbox. I suggest you check your bank statements!

On multiple occasions my family and I have gotten movies from redbox that skipped, froze, or would not play at all. I'm tired of it and I'd like redbox to make sure that every dvd plays and doesn't skip. I've wasted money renting movies just to take them back because they wouldn't play and I don't want anyone else to waste their money renting poor DVDs that may or may not play.