Redbox
Reviews and Complaints

you wouldnt happen to know dustin would you?

yeahhhhHH! redbox CSR tell the noob how it is!

If you paid as much attention to the titles as you did to your Big Mac, then you'd see that the screen says the original year of release right in the title. For example... The Karate Kid (1984). I found it funny that you chose to not use a specific example... Because there isn't one.

I was just charged $25.00 for a DVD that I returned the following day that they had no record of. I was very leary siince I did not return in the same location. When I called that said they would credit $10.00 so I asked them what if it comes up in the next two weeks will they credit my account the remaining $15.00 and they said no. What a scam. I will not be using Red Box again. Back to the video store.

They have receipts sent out via email because of a federal law stating no one is allowed to see movies you've rented without your permission.

I am currently waging a campaign to be refunded in excess of $60 from Redbox, that were fraudulent. I was charged twice for same movies, plus late charges.

ur stupid

I have also had the same issue and received only a generalized email in return asking me to "...please review the below questions." The first two of which asking, "Do you rent from Redbox? Have you returned any DVDs to Wal-mart, Walgreens, McDonalds, Albertson or Fry?s stores?" (Copy and pasted directly from the email) It is obvious to me that they are aware of the problem and have done nothing to fix it. Further more, on both occasions, the only reason the movies were returned to another location was because the machine I had rented them from would not take them. I have been charged over $104 for 4 movies that I do not have and I would be willing to bet have already been returned to DVDplay after having been removed from the Red Box kiosk.

Count me in also! Not a single notification that they had not received their DVD back until 45 days later when they charged my account for the full cost of the DVD. I could not get anywhere with the CSR's and asked to speak with a supervisor. I was given two names to try to contact the next day. Only one supervisor was in and she told me she could not help me and that I needed to speak to the other supervisor...wtf?. I have tried and tried to contact her and cannot seem to get a return call. I was never even offered 50% back. To top things off, this all happened about 1 week after the company I was working for closed. No, that is not DVDPlay's fault, but I was counting on what little money I had left in my account. I, too, am among those that will never rent from those boxes again! I read on another site, where they don't have two kinds of Red colored boxes in the town, and people were returning them to the proper box and for some reason it wasn't scanning the bar codes. I will be amongst the first to sign up for the class action! I hope Karma bites them all in the a$$ big time!

Yep same thing happened to me. No email no nothing... I had to pay rent late that month because they just up and took the money out of my account... So not only was I charged 50 bucks for movies I returned to redbox and another 150 bucks late to rent... This is unreal. I contacted dvdplay and they refunded half and told me to get my movies back. So I called redbox and I still have not received any movies... Its been almost a month... I'm changing my account number today so I can get out of this scheme. I cant believe a company like this is allowed to do such a thing. If you buy something from walmart and try to take it back to target their not going to take it... So how is this any different?

I got scammed too. What kind of attorney do we need to stop this. Between bank overdraft fees and 20 days of rental fee's on two movies that I returned two days after renting them is costing me over $70! Someone please help!

Me too, I got scammed too. What kind of an attorney do we need to stop this. Two movies that I rented and returned two days later are now costing me over $100.00 because of overdraft fees and 20 days of rental fees

I too fell into this trap. I will never again rent from either Redbox or DVD play. Redbox still hasn't found the movie I mistakenly put into their kiosk. The only option I have is to change my credit card # so DVD play cannot charge me back the 50% refund for the mixup. I was charged $25 plus tax 45 days after the movie was due. Not one email until the 45th day showing the charge was coming. I called DVD play and the CSR was rude. I fired off two emails to customer service, called Redbox, and called DVD play back. The second CSR was much nicer and agreed to refund 50%, based on the movie being returned, if Redbox finds the movie. YES, at one point they were somewhat related. Redbox first used old DVD play kiosks. They rebranded them until Rebox got their own manufacture for the kisosk. Its not worth the hassle to rent movies this way. I am done. I will tell everyone about the issues. Word of mouth is a company's worse enemy.

My letter to DVD Play,
LAWSUIT ON THE WAY!
I would like more of an explanation of your scandalous practices! I spoke with (2) different CSR who's main with DVDPlay and (1) with Redbox. I feel as a customer I have not been treated properly. I have a HUGE issue with not being notified at least 44 day's ago that I still had a movie that was outstanding. You owe this to your customers. You are no better than REDBOX by letting us stay confused. I feel that the CSR's did nothing to keep me as a customer and blames REDBOX for the confusion? I can see that now but DVDPlay could alert customers much sooner now that you have knowledge of what I have been told was a major problem. I work for a major law firm that initiates Class action Lawsuits on behalf of people like myself who been deceived due to unscrupulous practices . It is the law that you notify people of late fees or pending charges. You do not have a dispute resolution center. I need to be contacted on how you intend to treat customers better in the future. The customer is not even important to you. It is our problem that we are paying a late fee for a movie that we will never own? What ever happened to customer satisfaction? I received half of a credit. That is NOT satisfactory, If customers were notified long ago of having an outstanding movie, the problem would be resolved in a timely matter I am sure. I did not find out until today 47 day's later? Surely this has lawsuit written all over it. It is not too frivolous to me that DVDPlay is WELL aware of this problem and stands idly by as confused customers are charged outstanding fees for movies they thought they had returned without ever being notified of still having an outstanding movie with DVDPlay. I was told today by (2) of your own reps that the number one reason for late fees is that people return the movies to redbox without realizing it. You know this and don't even inform people until it is far too late?

I too rented a dvd from dvdplay and returned it to a redbox. I'm still trying to get the dvd back...
I was told by a customer service person at Redbox that Coinstar owns both companies. I don't understand why they would use the same color box AND why wouldn't they design the machine such that one doesn't accept the other? OR, now here's a novel idea, if they are both owned by the same company, make it okay to return to EITHER one! I'm taking my complaints up a notch and contacting the public relations dept. at Coinstar. What is supposed to be an inexpensive option has turned into an expensive, time consuming one for me.

Sheesh; you are right, this is a total ripoff. These companies both report as either "DVD Play Campbell" or "DVDPLay" on credit receipts. Obviously, the companies are related. This will be a class action lawsuit. There is no way that these companies can get away with allowing you to return a DVD to thier kiosk if they are going to claim that it's not their DVD and still have the other company charge you.

Same exact thing happened to me. And I can't seem to get a hold of customer service. I call their number and it just rings and rings and rings. Total ripoff. Total fraud.

I work for redbox customer service and i do appoligize that you didnt get your refund. please give us a call and we will give you the refund right away i promise. I know if i helped take care of this issue for you i would of made sure that you got your money back.

interesting, because redbox refunded ALL of the customers that rented on july 19th on the 21st and 22nd. it takes banks and financial institutions 3-5 buisness days to process refunds, so maybe you should've paid attention to what the representative said, and realised that your bank takes quite sometime to process refunds, not redbox. i think the way they handled the situation was very professional and reasonable, yes they [censor]ed up, but they made sure they compensated every customer that was effected, and even went the extra mile to deal with banks and bank fees ; Redbox customer support should be commended for the way they kept their cool with all the [censor]es like you that lost it on innocent CRS's. Get a grip dude, life goes on and you're freaking out about something that really shouldn't matter enough for you to be a dweeb and whine. You obviously need a little more excitement in your life. Stop renting movies and do something productive other than [censor]ing over the internet.

I sent my husband, father and mother out to return movies to redbox 2 days in a row. And the boxes would not take the movies I called to find out how I can return them if the boxes won't take them. They would claimed there is not issue with the boxes and I am stuck paying for movies I don't want that they won't take back. Never again will I use these rental, They need to take their movies back and not say your stuck with them now you have to pay.

Rented a movie, which by the way, was ACTUALLY IN, went to return the next day and the box was not accepting movies...so as all the other complaints I have read I was on the phone for 25 minutes...their STANDARD WAIT TIME, asked that after trying to return the movie to TWO boxes that didn/t work asked that my monies for the movies be retuurned as well as any late charges...she agreed over the phone, but not in her "RECORDS"

People, Our money will speak louder than any of these type forums...tell everone about the NO CUSTOMER SERVICE that REDBOX provides and go elsewhere with your money...They will get the message when the company closes!

I have been renting DVDs via Redbox for several months without problems. However, when I "slid" my card to pay for my selections last evening, 5/24/11 p.m., there was a screen notice that the transaction could not go through. Therefore, I was shocked/surprised to see that the charge went through although the DVD did not!
I was charged $3.25 for no movie, not a lot of money but still an erroneous charge. Makes me wonder how many other small charges I or others miss.

I filled out a survey online to get a free redbox DVD rental. I was given a promotional code and the next day went to a kiosk to redeem the free rental. A message was displayed on the screen that the code was already used. I was complaining to a friend about that and she told me the same thing happened to her. This alludes me to believe that redbox is regularly giving out bogus codes in exchange for surveys, surveys that take more than 15 minutes of personal time. I don’t want to use redbox anymore.

Redbox charged me three days of use for a video that was supposed to be free to introduce people to their product. And I didn't even get to watch the video.

On top of that when I called to ask for the $1.36 charge to be removed, I was treated poorly and rudely by the woman who answered the phone.

I would NOT recommend this service based on my experience; there are a lot of options for watching movies.

I had not used redbox in over 2 months, when they overcharged my debit card for rented (and returned) movies! After calling redbox and speaking to someone who came to this country on a floating door, I was told they would not reverse their charges (no supervisor available to speak with ? if one exits) Do NOT use these dvd rental kiosks! I had to report fraud to my bank, get a new debitcard, and buy new checks, and.. it will take me up to 90 days to get my money back! Word to the wise, use another dvd service. ( I use my debit card every day and this is the first time I've delt with FRAUD!)

Did you ever stop and think that maybe Redbox is not affiliated with the survey site? Did you call Redbox and ask, or just get on here and whine about it? I've dealt with Redbox before and they were a breeze. But instead of giving them the chance to rectify a problem that they didn't create, you'd rather drag their name through the mud? Nice. Grow up, quit whining.

Gee, if only you had taken the time to call customer service I'm sure they would have explained that you wouldn't be charged anything and that the $3.25 charge was only the temporary authorization done by your card provider when you swiped your card.

lol lol lol 25 minutes is not the standard wait time! i called and got ahold of the CSR's within 5 seconds. I talked to a lovely sounding guy named dustin, and he helped me making me feel loved and appreciated. I of course asked for confirmation number to confirm the promised refund, and it went threw as Dustin had promised.

thats because redbox had tried to charge y0ur card but the charge was rejected from your bank. likely because you had lack of funds. go to your bank! they can tell you its been rejected once every 7 days.

I had a similar circumstance occur. While I agree that it may have been frustrating if the customer service line was busy, a little persistence would have resolved the problem: after speaking to a customer service person they refunded the charge with no hassle.

I was surprised to see on my bank statement that Redbox charged me $25.44. When I called I was told that I did not return a movie. I DID return the movie. When you return a movie, you do not get a receipt right away, you get an email later on. I did not get an email. What a ripoff. I WILL NEVER rent Redbox again!

QQ much. holy cow

Or maybe you should just return your dvd's on time so you don't rack up additional night fees, and then you wouldn't have to worry. That, or put money on your card if you're returning late so redbox can collect as soon as you return your dvd's vs. redbox waiting months to collect, and you getting pissed off about them collecting fee's which are rightfully theirs. By all means, be unreasonable and take it out on a redbox csr ; I however suggest you own up to your actions and as previously stated, stop being a baby.

Redbox will NEVER call your bank. EVER. Our phones don't even dial out. And our regular business hours are anytime someone answers the phone. All Redbox charges are done automatically. If you kept the movie extra nights, pay up and stop being a baby.

Did you get emailed receipts from Redbox when you rented the movies as proof. This is an option that Redbox gives you when you rent, and I always do it in case there is a problem. With the emailed receipt, it also tells you that your movie was rented and returned (at least where I live).

Your other option is to file a dispute with your credit card company to investigate this matter. If someone else made these purchases and it is not an error, perhaps you are a victim of ID theft and you should also do a credit check on yourself ASAP and closely monitor your other credit cards as well.

The reason they were willing to refund you after was because they wanted to keep you as a customer.

This happened to me, too. Redbox are a bunch of scammers/frauds. stay away from these ###s.

My major complaint of redbox is that they are advertising movies at locations but they are never stocked! I have tried 6 different zip codes for the past 2 weeks to rent this one movie and have yet to find it available. But every time I go to redbox I see the movie advertisment on the top part of the box..it makes me mad because this is the second time I've complained to them about this. They emailed me back asking for my card number and location of the redbox I'm complaining about. Hello?!? Did you just not read my email!?!? I'm complaining about 5 different zip code red boxes that aren't stocked! Not only are they not stocking the movies but they are advertising them on the outside of the box but on their website the movie isn't there! Or they claim a movie will be available to rent on a certain date but isn't actually released until a few days later! I wish there was a way to make it easier to find a movie I want by clicking on the movie and instead of typing in my zip code they tell me where the movie is at according to availablity not by whatever zip code I put in! I used to rely on redbox for entertainment but not anymore! Redbox is slacking and lazy! Don't advertise movies if you are not going to release them on time and/or if you are not going to stock them equally. I believe many redboxes are being stocked according to what area you live in..ie; more mexican or spanish people in the area code you will find more spanish movies on that areas redbox as well as more ghetto people live in a area the more rap/gang related movies you will find in those areas. It's fustrating as hell! I'm not going to drive all over God's green earth to find a movie but I will continue to complain and will let people know how redbox really works! They are shady and lazy and not dependable..and VERY not equal at all! >P

Redbox recently charged a multitude of customers in the NE Oklahoma area fraudulently - they duplicated charges dating back a month. This was noticed by many customers on August 27th, 2009. I had six charges that I had previously been charged for. They have caused many residents in our area to incurr overdraft fees on their bank accounts and they are not taking responsibility. It was taking customers anywhere from 45 min. to 2 hrs. to reach a representative at Redbox and then second attempts were met by a recording that all circuits were busy. They admitted they made an error to many customers until they were informed that they caused overdraft fees to occur, they then became completely uncooperative and refused to fix the mess they have created. I hope more people will report what has happened to them as we are planning on providing all of this information to the State Attorney General of Oklahoma and take legal action if necessary to get our money back! I would not use Redbox again if you were lucky enough to avoid this annoyance!

Redbox is a serious con. Do not book online as they will state that you have till the next day to pick up but will charge you for 2 days. Appartently you need to read the fineprint in prior checkout but for some ODD reason, they omit that from their final screen which only lets you know that you will be charged $1 and you have until the following day to pick it up. What a con.. Lots of crap reps.

ya man technolgoy is aginst us all! robots will rain from the sky and read our thought! beware the yellow octopuss!
Our whole dollars are not safe! Wear tinfoil bagga! quaaaa!

I think they are intentionally ripping people off! I't's happening to too many people. So, I will set up some situations get it on video and proove it! Watch

I notice a charge on my debit card for a red box rental, two seemingly, considering the 2.19$ charge (equivalent to two DVD rentals) .. I haven't rented from red box since June 15th, on a different credit card ... so this charge is a little confusing to me ...
I've already sent an email to them and my bank to resolve the matter and have yet to receive a response.
Red Box has no right to charge my card for no reason, I am definitely cancelling the card and requesting a new one .

I was charged $2.12 twice for one movie. Who should I call to get my money back?

There is no way in which the redbox system can process a dvd as being rented unless the credit card itself was swiped at the machine. Either you, someone you know, or someone who stole your card, used it at a redbox. It is not redboxes fault that you don't know how to keep tabs on where your credit card is being used, because you wouldve seen the rental charge of 1.00 per dvd a month prior to being charged the $80.00, wierd that that didn't alert you? Don't you think? Or maybe you rented the dvd's, and wanted your money back. Generally, it's customers like you scamming redbox, not the opposite way around. And I'll bet you $100.00 that you did not do anything about it. Because you and I both know that you are aware of what happened to the movies and that you wouldn'y get anywhere if you made it public. :]

I am having this same issue. What can be done?

I rented A dvd and it was all scratched...i didnt even get to enjoy the movie...that sucks...

I called them 30 days ago telling them that there was a time zone problem on there machines i have received 4 refunds in the last month. i asked if they were gonna audit there accounts and refund all the people who were fraudulantly overbilled and they told me only if they called in. I actually had the representative on the phone tonight as i retruned the movie.

I am in the same boat as everyone else. I was looking over my bank statement and saw two separate charges for 24 dollars each from redbox a week apart. I called customer service (after being on hold for 25 minutes) and they informed me that I did not return two movies rented at different times. She said I may be forgetful and think that I returned them. The first one was one of two I rented. They have reciept of one going back but not the other. The next was rented by itself. I am not an idiot - and fully remember returning those movies. I am out 48.00 for a couple of crummy movies.

The same thing happened to me just like the thread states. Returned movies and they said I did not. And charged my card multiple times. They are rude and act as if their business model and kiosks are flawless. When in fact it is new and has kinks. They take no accountability whatsoever. And it is really your word against theirs.

They offered me a credit of half the charge. Why would I accept a credit I said? To admit that you are right and you still make half of 24.00 on me for a movie i returned the next day? NO WAY!

If you think they are going to help you, think again. And prepare to sit on hold for 20 minutes or more over some movie you tried to pass an hour and a half watching.

Dispute with your credit card company. This is fraud and Red Box will be on it's way to a class action lawsuit. If you rent from Red Box then you are vulnerable to this. Truth is a company cannot make money renting DVD's at a dollar a night, but they sure can by screwing you. And that is what they are doing. CONSUMER BEWARE.

I'm also trying to get buy-in for a class action lawsuit against Redbox.

I recently had an experience on 6/26/09 where I was erroneously charged $76.32. When I called Redbox customer service, they gave me the run around that it was a computer glitch on their end and that it would be credited back to my account in 2-3 days.

It's now been 2 weeks and still nothing has been done. I've called 4 times since my initial call and they tell me each time 24-48 more hours.

I went ahead and checked around with my friends and neighbors and several of them had the same issue happen. None of them have gotten their refunds either. I submitted a Consumer Complaint to our Attorney General's office in Iowa.

I agree whole heartedly...Imagine this...if Redbox overcharges, for example 50 people per day at one rental unit, say they have over 50 rentals in a central location. At 1.00 per person(50) per rental(50) unit...that is $2500 they receive in overcharges for just $1.00!
Now multiply that times cities, times units, times individuals!
Hey...they can get rich over night at 2500 x 365 days = $912, 500.

Check out your receipts...already I am in dispute over $30.00 worth of overcharges and they have the nerve to have an attitude saying how can they be sure they sent the charge to my credit card company?
So, how did my credit card company get the charge and pay it?
Go figure...
I've decided to fill out a FRAUD form with my credit card company and get a new card!
I'm not sure I'll use a Redbox again with this one!