Regus
Reviews and Complaints

Hi Ms Sandra Melody,

I have written you an email on 11th Feb 2022 (Singapore time) with regards to a recent dispute with Regus New Delhi Caddie on our renewal contract from 1st May 2022 onwards.

Email subject: Termination query-C-7189129-N0P6-8730894 CRM:[protected]

We did not accept or confirm the 6 month Auto renewal agreement starting 1st May 2022 to 31st October, and would like to cancel it (not terminate).

My company account with Regus Delhi: 8730894.

Original contract ending 30th April 2022

We have indicated to Regus that we would like to convert to VO (virtual office) in the same facility starting 1st May 2022 at end of our contract ending 30th April 2022 on 2 occasions to the same person in Regus.

1st occasion was on 9th Sep 2021 which we asked for conversion from existing contract to VO. Regus have replied that we can only do that at end of current contract 30th April 2022.

2nd occasion was on 10th Jan 2022 where we have reply to Regus that we would like VO option instead of office unit for new contract.

We started discussion and clarification on the charges etc. As we need to report to our HQ in Japan and waiting for their approval.

However due to the many holidays (Chinese new year) in between 10th Jan to 7th Feb and also our work on customers fulfilment before the holidays, we got to know that we are automatically renew with a 6 month auto contract on 7th Feb 2022 after coming back to office.

We have tried contacting Regus Office in Delhi however due to Covid19 the call was directed to the auto answering machine. We then proceed to

1. Contact helpdesk

2. Trying to End Agreement on the 6 months Auto renewal via online. Which resulted in ending only by 31st Oct 2022. This is not what we want.

The reply from the helpdesk on 10th February was pretty 1 sided saying that we have accepted the 6mth agreement on 10th Jan 2022 the same day we requested for VO.! Why would we accept a 6 month only contract and with 25% increase in rent when we have asked about VO in the first place. It really make no sense that we have approved that. Even bank and credit card have unauthorized used and scam.

Is this a scam? I dont think so, and that is why we requested for Regus help to rectify it. We still want to continue with Regus Delhi from 1st May 2022 onwards for VO. Its not like we are ending with Regus.

We have been with Regus since 2017 and this is the 5th year we are having this relationship. It is quite unbelievable that Regus being this unsympathetic and one sided.

We sincerely looking forward to your help in this matter.

Ongoing issue with the fact I've been trying endlessly to resolve a debt occurred in early January, which resulted in an account settlement for $124. Regus debt collection rep Wil S. formed the settlement agreement and is behind the harassing collection emails on behalf of Regus. Following the agreement Wil S. was to send the account closure/settlement documentation for balance to paid and never did. Apparently he was out sick for nearly 3 weeks in January "according to other reps" and he was the only who could resolve the account closure. This resulted in Regus (Wil S.) inflating the settlement amount to $282 despite the contract ending 2/28/22. After several (and I mean SEVERAL) emails and phone calls which were NEVER returned by Wil S., a helpful Regus rep was able to "chat with him" & he denied all interactions even stating he didn't agree to the settlement amount of $124. I sent in proof of the settlement negotiation and agreement in which was never fulfilled by Regus and STILL HAVE NOT HAD ANY RESPONSE OR COMMUNICATION. Not sure if this is fraudulent or a tactic to steal money from businesses (& let's mention Regus renews your contract without notice, forcing you into another 6 months). I will be taking further action on this matter. Use another provider!

At the beginning of the year I rested an office for one week at the Regus office in The Greens, Dubai. I paid the full amount when leaving the last day from that office. A couple of weeks later I receive an email from Regus that my account will be suspended because I did not pay my invoice. I provided my credit card statement to the local Regus office in Dubai, to the Regus helpdesk person. More than 3 weeks later and 10 emails Regus just closed the ticket without any resolution. Never again…

I paid for an account and never received the service or setup. I have contacted them several times. No one has reached out & assisted. I am trying to get a refund to escape this nightmare

New parking company has taken over Southampton Airport Regus and now applying massive parking charges.

I have just signed a new lease but will not renew again as the cost has too much as we are using it as a remote office space.

The parking charges are completely unreasonable considering only 3 people on average use the office. We could have 10 employees use it, but this means paying for all 10 spaces for a whole month to avoid fines or additional charges.

Regus do not accommodate flexible working arrangements and seem to be penny pinching everywhere. I would advise everyone to avoid and find a suitable office space of their own, as you will soon find out it is actually cheaper and probably flexible.

1/20/2022

I have a virtual office plan. My local Regus has arbitrarily tacked on a charge of $3/per phone call, when I call in to check if I have mail waiting to be forwarded or picked up.

I also am being charged $20/month for mail forwarding and have NEVER had mail forwarded without me first calling to request it. The compulsory $20 should mandate that any mail received be forwarded to me in a timely basis.

The fact that I'm being charged an additional $3 simply to check if I have mail is not only double-dipping, but completely without merit since I'm already paying to have mail forwarded.

Regards,

P.T.

- I tested positive for Covid

- I notified Regus in advance of that reservation that I needed to quarantine per CDC Guidelines

- And they said sorry that’s not a valid concern, that’s outside the scope of our Guidelines and refused to refund the money

I am a trained medical doctor and entrepreneur and this is absolutely unacceptable. We issued a chargeback on Regus and we’ll never Regus services again.

Reservation: booking number [protected]

Reservation date: December 22, 2021

For nearly a year and a half I been paying $94.00 for a Membership Lounge and never use it, until Dec of 2021 to have something delivered there. Being I wasn't ready business wise to use I thought it was a good ideal to have the business address. So, I had a package delivered to the address and got a notification from UPS that the package was being returned, I called UPS to have it redelivered and they did. I went to the Downtown Orlando Office and spoke to person in charge of that location and was told that I needed to have the Virtual Office with Mailbox.

So, on the 14th of Dec I upgraded too just that, but unknown by me thinking that they have the credit card n file and been taking $94.00 monthly for over a year that it was taken care of... NOT! So being it was the holiday time due to Xmas and New Year, I was on Vacation and was out of the country. When I got back I had a email stating that my credit card needed to be updated fr the new Virtual Office with Mailbox which I did on Jan. 4 and got confirmation on the 7th that the info was updated.

Then a couple of days later I received an email stating that my invoice was $878.00 for quarterly billing being I did not update my payment info, which I did. And can't get anyone one the phone to talk to get this right.

And to make matters worse they said I had 3 accounts and one of them was a FREE ACCOUNT.

Who do I contact to get this siyuation corrected that can make changes to my account, I have called in the last week and a half a total of 10 times and no one has contacted me over then phone, all I get is DO NOT REPLY email addresses.

I made the payment on January 19, but still, my account is suspended, and I can't use the service

I am writing with utmost frustration on the way Regus is handling its customers.

I had requested for the retainer return on December 15, 2021 and got a mail stating it will be processed in 15 days. Today is January 23rd, 2021 and still I am looking into my Bank statement for any credit from Regus and no response to my email dated January 7th, 2021.

These people are really frustrating.

Vivek

The below info refers to an office I requested to rent in Cedarwoods Bryanston:

On Fri, Jan 21, 2022 at 6:56 AM wrote:

Dear Robert McLeod,

Thank you for your order for office space at Johannesburg, Bryanston Cedarwoods.

Your order is confirmed and we look forward to welcoming you.

In the meantime, should you have any questions please do not hesitate to contact us either by phone or email, as indicated below.

Order overview:
Confirmation Number: OPP-3241517
Center Name: JOHANNESBURG, BRYANSTON CEDARWOODS
Center Phone: +27 [protected]
Center Email: joburg.[protected]@regus.com

Yours sincerely,

Lungilee Phewa

Following this email, I was informed by Lungilee at Regus that this offered had already been rented out.

I am still waiting for a reply on my subsequent email below:

On Fri, Jan 21, 2022 at 2:16 PM Robert McLeod wrote:
Dear Lungi,

Thank you for your email.

I must admit I'm a bit confused though.

Following this email, you called me today at around 9.30am to inform me that this office I requested had already been rented out.

Please confirm?

Regards,

Rob McLeod.

mobile: +[protected].

I have rented the office space with Regus since 2018. Due to COVID 19 outbreak worldwide, my business is also got affected negatively.

My current rental will be due on March 31, 2022, and I would like to keep an office space for daily operation. However, thing got changed dramatically due to Regus's auto renewal system miscommunication. On December 24, I received the renewal reminder by email which contains auto renewal rent options. I viewed the new price which has been increased by 75% from $900 to $ 1560/month. I was so shocked by this huge increases, although I expected it could be increased by 20%. In the email, they invite me to contact them if I have any questions and would like to discuss with me by December 31. So I replied by email and asked for other lower rent option (change to smaller space, etc), but no response. The I sent another 2 emails to express my disagreement and concern on the renewal issue, but still no response. In January 2, I got auto renewal confirmation email from them and told me it has been successfully auto renewed. The staff from Regus said I have to pay the rent no matter what because it is has been renewed. Afterwards, I contacted Regus account help desk for 2 weeks, ticket numbers got expired for no reason. Until now none of them from Regus provide me with any solution. All what they want is to wait for the time so they charge my credit card in March with whatever amount shows in the unlawful agreement renewed by the machine. I told them the agreement is not an agreement and it is against my will.

Now, after 2 weeks of contacting the account help desk team, I feel like they treated me like a toy. The team leader said he could not do anything and let me contact the help desk. The help desk told me I should contact the team leader for solution. Regus do not care for their customers but only their own money. They just don't want to provide any solution. All you see from their website about cares for customers are lies.

I am willing to pay rent to keep my business going through this pandemic, but has to be a mutual agreement. But they do not respond to any of my calls and emails in effective way. I am wondering if Regus always treat old customers like that, no matter how long you have been paying to them.

There is currently no heating in the whole building so my manager has had to work from home for 2 days, this has happened before and it is not acceptable. We are paying to have heating to work and also we have had problems with our phone in the office with technical issues such as the diversion not working properly which means we have lost customers as calls were not coming through.

My name is Sergio Melchiori, I live in São Paulo, Brazil. E-mail: [protected]@hotmail.com.
I was a Regus's client in São Paulo during 2018 to begining 2019.
I payed all my bills at that time.
My suprize was that now, Sao Paulo Regus is charging me the 2019 invoces that was payed at that time.
It will give me a lot of effort in order to find where the payment bill is located, I cannot understand why after 3 year they are charging me that.
I count with your help in order make the team search for the bill, because I can assure that it there and this is not far with me.
Thank you,
Sérgio

Dear Sir/Madam,

Thank you for your email. Of course, no need to say that I am very surprised by your email and it is something that I haven't expected from a company as Regus to do in such a manner and in such a short notice.
I had been wondering If I did something wrong and your email is indirect eviction in a short notice. But on the other hand, I have realised that I haven't used/visited your office since 22/12-11/01/2022 at all.

I am wondering if you can review your files as I believe that there must have been a mistake on the calculations that makes severe damages to Regus Reputation. Never happened to me before somebody to increase my rent by 77% in one go and after just a year of contract. No need to say that you are not taking into account the pandemic.

If you really like to thank me for my continued and valued business and being pleased to serve me (as it states into your email) I will kindly request to review your fee offer. My business will not be sustainable if you increase the rent by 80% as I can't do the same and increase my fees by 80%. If you want me as your customer you should also want my business to be sustainable.

Of course your offer of Business Centre Lounge access across the world doesn't mean anything to me as I have never used this before and I will not use it as for my business I need privacy.

The other option is to transfer me into another room. As I mentioned to you last February, I need one small room to use it out of working hours for one session per week. The only time that I am using my current room is 4-7.30 pm every Tuesday. So overall 14hours per month-not per week.
The rest of the days/hours remain unused. I do not have anything against the possibility for somebody else to use my room for the rest of the week. (I can also start at 5pm instead of 4pm if this is something that can make a difference).

I hope that you understand the reasons why somebody who needs to use one desk room just for 14hours per month cannot afford 80% (+ VAT) increase in the rent.

I had the impression that Regus was a serious Company when I decided to make business with you. I am expecting you to review your fees or to find another solution (if it is true that you care for your clients) for a mutual interest.

Your sincerely
Dr Kosta Chouliaras

Negative Consent has been successfully challenged in court. Unless we acknowledge the renewal it is not valid.

All we want to do is reduce the term from nine months to month to month.

This is unacceptable and must be corrected.

I have been a customer with Regus for a while now and recently decided to downgrade from a Co-working desk space to a virtual office as business hasn't picked up as I expected.

I tried to contact Regus over the Christmas and New Year period to find out how I could downgrade but couldn't get through to anyone. I managed to get through to the accounts team who informed me that I needed to inform the admin team at my local office about my desire to downgrade but couldn't get through to anyone. Instead I got a recorded message advising me to continue waiting or leave my number so someone could call me back (I have mobile phone records of these calls). No one from the office contacted me even though I left my number on a few occasions. I even tried to contact the sales rep who I initially spoke to when I took out my service with Regus, but he wasn't available either.

I managed to get through to the sales rep on the 4th of January 2022 and he informed me that I could only downgrade via the Regus website. I did so that same day, but Regus are now saying that because I terminated on the 4th, they need to charge me an extra month - (1st to 28th of February 2022). They state that If I had downgraded before or on 31/12/21, then my services would have been downgraded at the end at January, instead of February.

This is poor and very underhand. It shows a total disregard for me as a customer and a complete lack of understanding or empathy on their part. I cant believe I'm having to pay an extra month just because of 4 days. The 1st. 2nd and 3rd of January where holidays anyway! Moreover, I did try almost every working day over Christmas and before the New Year to speak to the admin team at my local Regus office over the phone in order to initiate the downgrade, but no one was available.
I was going to continue with a virtual office and then upgrade again if/ when business picks up, but I wont be doing this with Regus. I'm very disappointed with their conduct. I know it is a business, but they only seem more concerned about charging an extra month and not about the loss of revenue from me totally dis-continuing this and future services with them because of their poor conduct. And all because of a difference of 4 days due to them being uncontactable

Dear Sirs,

I have tried to resolve this over the phone but keeping getting put through to the Beaconsfield MSA centre and getting cut off.

I have a virtual office at Beaconsfield Services which I have had for a number of years. On my invoice I am being charged £119 plus VAT for the virtual office and an additional £52 plus VAT for a telecom service. On your website, it says the virtual office at Beaconsfield Services is £52 plus VAT per month.

Why have I been charged so much for the use of my virtual office? Can I be refunded my overpayment or have it credited against my account?

Many thanks

Dear Madam, Sir
I called Cesar Rubin, the Area Sales Manager for 5700, Yonge Street, Toronto location to upgrade my mailbox to a private office and we agreed on a one-year Agreement for office 213 for $1, 360 over the phone; however, when he sent me the offer the rate was $1, 376.15, not $1, 360 I called him to change the agreement and correct it but he refused as he is very strict. I have been a member of Regus for the past 4 years.
Businesses are already slow and many small businesses are facing challenges due to pandemics and frequently locked downs.
I expect you to have some flexibility and feel and understand your customers.