Regus
Reviews and Complaints

Regus tries to get me to pay for office space that was cancelled after they failed to give me a written copy, did not give my the keys or access to the office, made numerous mistakes on the invoice/billing, did not order any furniture and for which I never even had access to the building. They waited for three months, had their corporate collectors call me and threatened me with emails that did not include the full names of the person sending me the communication. Three years ago, I had the same experience with them as they tried to bill me for hundreds of dollars of unauthorized xerox copies. This company has local representatives who seem to be able to do almost nothing to assist but plenty to make administrative errors that they always say, can't be corrected. Billing errors are commonplace and no one can understand or make sense out of their billing system not even local employees. They have numerous locations across the USA and around the world. They have multiple corporate addresses and telephone numbers, many with slight variations from others. Many posted links on web addresses are broken. This company has trouble written all over it. Are they bad by accident or design?

I got an email on 1/24/21 saying that my agreement will automatically renew on 2/1/21. In email it gave me the option to not renew my agreement. I clicked this and it takes to me to the home page but the link redirected is a termination link with number in it.
www.myregus.com/home?emailredirect=account%2Ftermination%2xxxxxxxxx-xxxx-xxxx-xxxx-FDxxxxxxxxxxx
I followed their provided guidelines and instructions to cancel this agreement. Knowing the complaints of previous customers, I recorded this process as legal evidence. Come last week, I got an invoice to pay for next month. My agreement expires 4/30/21. I contact the office and they say that there is no termination request in system. I contact customer support and one lady Jasmine Jaidi says the "Unfortunately we are not able to assist with the termination as the proof provided is not sufficient

The video showed that you view the reminder mail on 25 Jan 2021 however it do not state that the termination is requested "

The video clearly shows me clicking " I do not wish to renew my agreement" and being redirected to the link. I tried replying to Jasmine Jaidi asking if she even watched the video, and turns out the query was deleted and message didn't deliver.

I have been trying to get in contact with the help desk with no answer for several days. They are holding a $700 retainer balance from me and still have the invoice on my account.

If I don't hear back any response and get the clearly terminated renewal off my account, I need to know how to take this to the American Arbitration Association.

I have attached the video and a picture showing proof of the date the video was taken.

I ended my lease for office space in 11/2020. It is now April 9st, 2020 and I still have not received my retainer deposit of over $2200. They have the absolute worst customer service I have ever experienced. I called literally 30 times without resolution. Every time I call, I receive a different excuse of why I have not received my retainer deposit. It took 22 calls just to speak to a manager. The manager claims Regus doesn't have the ability to cut a physical paper check and the only way I can receive my refund is via a bank transfer. I bank at a major bank (Chase) and have verified the correct domestic incoming wire transfer 4 times and Regus still says it is not correct. There is no excuse to explain this run around other than unethical business tactics to avoid refunding my deposit per the contract.

I have reported this company to the Better Business Bureau

What type of unethical business you are running, I wish I read all the complains about your company, very bad, this company is going to shut down soon. I get transferred and am on hold for some ridiculous amount of time. I have been trying to cancel a month to month contract. Again, no answer to that question. What a terrible policy and makes no sense if you cancel on 15th how on earth you charge me until April 30th if it is a 30 day notice. We are not fools here. What on earth is restoration fee if it is a month to month contract and a 30 day notice. You guys emailing me saying I owe two unpaid months of service. And your agents don't know anything they are very unhelpful It is like an endless parade of circular logic with you people.

I have been a loyal customer of Regus for the past 2years. I even considered adding a second location and referred friends to Regus.

On 1/9/21 I put in my notice that I didn't want to renew my agreement to the center my office was located at by email. I received a response from them to go online and terminate my agreement. I logged on and clicked the option to terminate my current agreement ending on 3/31/21. I did this thinking my agreement was terminated for the months that followed as it showed I had endedy agreement. I was preparing to vacate the office when I realized my card has been charged for April 2021. I called the main number to let them know about this error when I was told that I didn't terminate my agreement on time, by 12/31/20 so it auto renewed for another 2 years! I logged on and do not see the agreement they are referring to only the agreement that I terminated and it shows it as ending on 3/31/21. This is very misleading. I email the center again and was told to just log on and end my agreement.

Im getting mixed responses from the center to the main phone number to online. At this point these practices seem confusing and deceptive.

I stopped using services of Regus on January 8, 2021 being your "customer" for one week. I stop it because the COVID-19 situation and my age -I am over 65, practically retired. I never used any of the Regus services. I closed account under the guidance of Customer Service Rep. But in reality it was never closed. Account is [protected], location CA, San Diego - Cush Plaza (1890). Please see attached. Thank you.

Due to covid, our office was unable to open a new location in Texas after requesting a 6 month lease. Additionally, we were close for 2 1/2 months reopening 3 weeks ago. We suffered financially. Now, I am being advised that my lease auto renewed and we're being charged late fees. We are requested a waiver of the late fees and The additional months charged. We NEVER utilized the space.

Regus exploits people out of thousands of dollars and the BBB knows it

Hello John,

Your review of Regus Management Network (Ref# 119133) has been approved and will be posted within 24hrs.

If you have any questions, please feel free to contact us.

Thank you.

BBB Serving North Central Texas

1601 Elm Street, Ste 1600

Dallas, TX 75201

Tel: [protected]

Fax: [protected]

Manage Email Settings

© 2021 and

Sandra Melody
Does not care total scam! beware of Melody

Terrible! I am taking legal action against Regus. The sales representative shared false information and customer service takes weeks to answer (if you get any answer at all).

It took multiple emails over a course of MONTHS just to get a copy of my terms of service. I was ignored and finally sent screenshots of a checkout page in lieu of the agreement.

I finally got a phone number to call to terminate my membership and "the call can not be completed". I will also be filing a complaint with the NC Attorney General and reporting additional charges as fraudulent to my bank.

Regus Invoice Number 3454/5364

I would like to make a serious complaint about the fee and charges for my use of the meeting room today.

This is a horrible rip off.

The meeting room rate is around $30 per hour, in which I think it makes sense.

We couldn't finish the meeting by 5pm and the receptionist said there will be a surcharge to extend the hours; she didn't show me how much it will be and I thought it will be roughly around $30 per hour plus administration fee.

I ended up being charged $497.64, for a small meeting room in Crows Nest from 3pm to 8pm; even my business partners were shocked when we left.

I looked at the bill and it was $59 for the first 2 hours from 3-5pm; $59 per hour after 5pm for the room and $72 per hour for administration fee; it is $131 per hour! If she could kindly advise me the charges, we would have left immediately. This is not very transparent and in fact very misleading.

This is a very shocking experience. Will never use this office again.

We transferred our account from NJ to Brookline, MA. It took Regus several months to adjust the billing. As the result, even though we have been charged and paid for the NJ office, we also got charged for the MA location, in effect double-charged. We promptly brought this up to Regus attention. Regus took some time to resolve this and did not advise us on what to do. We did not pay the wrong invoice and Regus charged a late fee. Since then, we've been diligently paying our monthly charge, but the late fees keep accumulating.
The local and regional office representatives are saying they are trying to remove the late fees as it clearly was not our fault, but they are getting a response that it's out of policy. Anyone have yet to explain what type of policy is this to charge late fees for the Regus mistake. Have yet to find a way to contact management.

Account # 6510545: Dr. David P Suchard, MD
I called customer service and requested this account terminated, I completed that task however the account will stay open until December 2021. This "Virtual Office" has never been used. Mail service has not been used, nor has any other services. Dr. Suchard just made a payment of $1016.70 for no reason. It would be fair to at least have the late fee returned to Dr. Suchard. He has NOT used the services. Dr. Suchard leases his own office in Santa Rosa I would like this account terminated as of December 2020.
I did not receive a renewal notice, I have checked my e-mail and trash, and spam, customer service said that it was sent. I also requested a copy of the original contract and customer service said it was unavailable. I have never heard of this happening.
Please terminate this account immediately and credit any further charges. I have read several reviews and frankly they are not very impressive. This is not the first time Regus has done this to customers. I look forward to the termination e-mail for December 2020 and the credit for any invoices that have occurred.
Lynne Candelario
Office Manager, Dr. David Suchard
[protected]

We had an active rental agreement with Regus Delta, Bangalore, India, till end of Feb'2021. Regus wrongly charged indexation charges for Feb'2021 invoice considering auto-renewal from beginning of Feb'2021. We had raised this with Regus in several forums & Regus refuses to remove wrong charges despite numerous requests! Kindly help to resolve this

--Shyam

My 12 month agreement ended March 2020. It auto renewed without notification from Regus and I called April 2020 to see if there is a way to cancel it due to pandemic. They said they cannot do anything about it. they gave me two options of discounts to help with the cost and I responded for the Offer 2:
• 100% credit of your monthly Membership fee for April
• Extend your existing term for an additional 3 months at the same price

So I basically had to pay 12 months of membership for space I cannot use due to pandemic. I never got notification for the first renewal. So this month, when I logged into my account in my app, it says that it auto renewed again already in February 4. I tried to cancel it in the app but says it won't be canceled until March 2022. I called the account help desk and the person I talked to said that she will ask approval from her manager to terminate it since it doesn't technically start til next month. The person emailed me this morning saying that I will have to talk to t he sales person in the local office for my agreement to be changed to a short term instead. I called that person in the local Regus office but he said he doesn't have capability to do it and that I have to call the account help desk again since they are the one who can make the change. I called the account help desk again and the person said he cannot do it either. I was passed to 4 more people after that and no one can do anything. One person keep saying that I got emails of the renewal. This is false, I never got any notification and all I get from Regus is notification of invoice and when I pay it. For a pandemic like this, you would think that a company like this will be willing to help you make adjustments for memberships/working space you cannot use. People cannot afford to pay a whole year for something they cannot use.

Hello,
I need to bring in to your attention that I had signed a co-working space with Regus Bangalore in August 2019 for my one man startup. However, it wasn't a financially viable proposition for me, so on January 5th 2020, I requested the customer service representative to help me come out of the arrangement. Again on 15th January 2020, I followed up but without any resolution. I was traveling to USA to scout out for opportunities but nothing worked for me. I sent in a formal notice of termination of contract as it was financially not possible for me to carry on. I received the acceptance of the same termination immediately but the date of termination was mentioned as end of the original contract. I had already paid up till March - April 2020 besides 2 months security deposit. I have received a message yesterday regarding debt recovery from an agent, which is quite unprofessional as Regus fails to accept the situation of a one man startup. I am writing to you with a request to help me sort this out amicably, as I can't be coerced to pay up for the period, I didn't use the facility and a formal notice of termination was also served. Sateesh Chandra, [protected]@verityscale.com, Bangalore, India

I had just found the co working space and was excited at marketing my business when the whole of the UK was placed on full lockdown.

Whilst away from the office the management team decided to make changes to the co working office.

In doing so management without contacting me and without my consent disposed of 25 years of business paperwork which consisted of research, work books and confidential client information from my locked under the desk cabinet.

Management admitted straight away that they had made the mistake of disposing of my 25 years of paperwork and destroying my business but then turned it on me stating that I should have been insured.

I wrote various letters to both the manager of Kingwilliam Street and his line manager.

I have spoken to accounts team and asked for the overall line manager, they refused me that information, I asked for their complaints procedures and have been ignored, in fact after destroying my business they were then trying to chase me for money for rent.

They have blatantly destroyed my business and have shown disregards to their actions in doing so.

I believe the CEO of Regus, IWG and other board members should be totally embarrassed about how un professional their staff have been.

I want someone to contact me to discuss my desired outcome for destroying my business.

Good day,
My name is Hiba Ibrahim and I am the Managing Director of Luster for Marketing solutions based in Jordan Amman, and I am a Tenant in Al Gardens Building Account number [protected]
honestly, one of the things that I truly regret is being a tenant at Regus, the main reason I rented an office is because of the services and facilitations they should have provided and they claim they give and the most important service for me is the licensing I get to proceed with my work
It has been two months now and nothing has been done the license is not out, I have lost 3 tenders because of this which is worth above 50k, I am not able to proceed with the invoicing for the same reason as taxation department request the license and not able to move even forward with my employees and their social security for the same reason
I have sent several emails to the country manager, no response all I hear that your lawyers are asking for extra few days to handle and nothing is happening
This is way very frustrating and above all, I have received an email today to pay for the coming month! So sorry but does that makes sense, and the secretary told me that those things are separate really harming my business for false commitment is ok and separate from me paying the rest
I am contacting you here and I am expecting a solution as long jordan team is not cooperative and not professional at all
I will give extra 48 hours for someone to handle my problem properly and reach out professionally with the right way of handling a crisis or I will go to court with my case and will ask my lawyers to handle this officially and not in a good term as we have been doing for the past two months