Regus
Reviews and Complaints

we received this email with 3 days notice for Regus closing their 20th Floor reception desk at the 1066 West Hastings location in Vancouver. This is totally unacceptable and unprofessional. There are clients moved to 20th floor because there is a receptionist. Now, they just give you 3 days notice, that they longer have a receptionist on the 20th floor. Typical Regus... worst of all, they actually called us "Valued Clients"...really? We have website that says 20th Floor and business cards that are printed for 20th floor. At the least, give us 3 months notice just like we would have to give you 3 months notice if we decide to move out.

Unhappy Tenant,
Regards,
Adraina

Dear Valued Client's,

Along with other changes happening in our Regus Oceanic Plaza centre, effective Monday April 15th Regus will be closing the Reception Desk on the 20th Floor.

The Main Reception Desk will now be on the 23rd floor. To access the 20th floor you will be required to use your access pass. When your guests arrive they will have to come to the 23rd floor reception and we will advise you they have arrived where you can either come collect them or we will swipe them down to 20 for you where they can wait in the seating area.

All Virtual Office Mail and Packages going forward can be collected from reception on the 23rd floor.

We are looking forward to big changes happening in our centre and hope this new adjustment is seamless and causes little issues for our clients.

For any questions or concerns please contact the Community Lead David at David.Kenney@regus.com.

Thank you,
Your Centre Team!

DAVID J. KENNEY
Community Manager, Team Leader
david.kenney@regus.com

3000 locations, 1000 cities, 120 countries

666 Burrard St.
Suite 500
Vancouver, BC
V6C 3L1

M +1 (604) 688-9276

As a virtual member, I agreed to pay Regus $89/mo for 12 months. After the first couple months, they began charging me the $89 plus a random charge for $1, 110, $1, 259, and then again for $1, 322. Each time they take the unauthorized amount I have to call them, wait on hold for 20+ minutes, explain the situation for the next 30+ minutes and then usually don't receive a refund of the money until I call back a few more times. They always take over 2 weeks to refund the money to my account. Each time they say the issue is fixed but obviously, it's not.

On the 11th Match 2019 I attended the UK passport offices in Benoa Square, Bali. I was obtaining a new passport for my 3 year old son who was with me at the time. I was informed by the passport office that I would need to photocopy his old passport so I was directed to a sister company to obtain the copies. They were unable to assist due to a printer problem so I went in search of a location to make the copies.

I entered the Rugus office at Benoa Square Bali, a floor down from the passport office where I was informed that 1 colour A4 photocopy would cost rp20000 ($1.4).in order to keep my appointment at the passport office I reluctantly agreed to 1 photocopy of the main page.

I was told by the passport office that the whole passport needed photocopying so re attended the Rugus office and reluctantly paid another rp300000 ($21) to have 15 pages copied.

I asked the female receptionist for a receipt and she just laughed and refused. Clearly the cash I paid went straight into her pocket. Although I agreed to paying the amount I am alleging theft employee with the victim being Regus. I have contacted Regus via their feedback system on their website and have been ignored. The incident would have been captured on their CCTV system.

We have 3 virtual office at khar - mumbai center for our three companies. One of these offices anahhata builtwel private limited is going for an entity change from private limited to llp.

For that we need consent from regus that they are ok with the entity change.

Regus has refused to do so.

What is the reason behind giving your customer such a small favour?

Hi we have submitted our request to upgrade an office 4 weeks ago! After negotiating the price, they ask us to wait for contract to be sent over. I have been waited and waited, chased so many times, with email and phone, got no reply and not even any respond.

Our printer have problem of connecting the network (network issue, not printer issue), we have contact the support team), they told us they cant help us!

Dear Sir/Ma'am,

We booked office space for a month at Regus Noida, India and we clear our dues at the time vacating space.

Since, then we requested many times for releasing our retainer amount, but no action has been taken from your end.

We sended our details bank as per the request but no debit has been made, we also made request through login portal but same results, no response.

It been more than a year, we expect the response from such a organisation .

Please find the below details for our account for reference:

Account number: 8531249
Company name: SunBorne Energy Services India Pvt. Ltd.
Contact Mobile No. +91-[protected]
Email ID: gyan.[protected]@itsmysun.com

Kindly resolve our issue on priority basis.

Regards
Jesme Tikoo
Deputy Manager- Secretarial and legal

Re: Complaint Against Regus legacy shop center
5851 Legacy cir, suite #600, Plano, TX 75024

Nannette Whitlam
Community Manager

Kaitlin Sparks
Area Manager - North Texas

I been treated unfairly by the above names and location.
I been abused & discriminated and been treat worse based on my race and overview of my look & Accent I been threatens as well been billed in correctly

Regus @ legacy shop center 5851 Legacy cir, suite #600, Plano, TX 75024 discriminate myself and my company based on the above and the below followings:

1- Nannette Whitlam the Community Manager- been very short and not informative and unwilling to help with any business matter that her attention/advise help was needed
Ms. Whitlam -Refused to resolved our parking situation at the building, she Been advised more than once that the card access to the parking lot it not working for us, Ms. Whitlam ignored our request to fix the inconvenient parking situation
Me and my partner needed to park on the street and walk distance each time we arrived at our office for over a year.

2- Ms. Whitlam refused to help with billing invoicing matter that we had-
Seems like that after Each time we renewed the agreement or add additional services a new account number been created somewhere else on regus data based, this fact along prevent me access to those invoices and made me pay late fees at one time.
Ms. Whitlam was unwilling to help over the phone and became unpleasant and not patient to my quotations.
Ms. Whitlam in some point hang up the phone on me just because my voice / accent/ and questions i interrupt her personal time at the center.
Ms. Whitlam make it very clear to me that she is un willing to help/ assist or just being kind to me

As a direct result I minimalized my visit at my office and could not feel welcome nor comfortable to work at my office. I ask to end my agreement by contacting the area manager back then - John Lender
John Lender ignored my request as well Ms. Whitlam ignored to end my agreement.
auto renewal been made by the Ms. Whitlam & Mr. Lander without my awareness not my authorization

3- On my original agreement with the center I signed on agreement on 04/09/2018 for office #6155 for $564.00/month
Agreement period- 05/1/2018-04/01/2019

4- Ms. Whitlam & Mr. Lander Fraudly claimed that I have signed on an online renewal agreement
From 07/13/2018-04/30/2019 - Totaling $615 + tax + Kitchen fee of $37= $670/month
I tried to speak with Ms. Whitlam & Mr. Lander several time and explain to them that I never renewed the agreement for that amount- from the simple fact that I have been asking to end the agreement over 4 month before the renewal time

Farther more,
Ms. Whitlam & Mr. Lander- never showed me any type of proof that I agreed to this renewal at that price, no actual signature been made by me, online nor in person.

I been mistreated by Ms. Nannette Whitlam and for all that time I was affried my office will be close- I been left with no choice then continuing paying my office higher rent

Additionally,
Assuming my cancellation request fell on the wrong channels and my cancellation request could not be accept by regus mangers -
I had still the initial /original signed agreement from 04/09/2018 for $564/month to take effect from 05/01/2018-04/01/2019

Ms. Nannette Whitlam-the Community Manager ignored the facts and refused to correct the "billing error": I been charged since 07/2018 through today Additionally of $106 670-564 =$106 Totaling 8 month
July /2018-02/2019 - $108 * 8 months= $848.00

I been in force to renew my account as well to pay incorrect amount - And my voice once again been shut.

This agreement was not vailed
I been left we no other choice other than to keep my office and continuing paying fraudly!

Additionally, I Invest highly on my marketing & contract materials by listing 5851 Legacy cir, suite #600, Plano, TX 75024 as my office location
From that reason and in order to avoid farther expenses I request from
Kaitlin Sparks -the new Area Manager of North Texas- to sign on virtual office services for this location, since I am not willing no more to have an office plan at that location since all the above.

By me keeping a virtual address which was part of regus services, I could save my company all the additional cost associate with changing my address and my interaction with the center potentially were become almost invisible

Ms. Kaitlin Sparks prepper the virtual office agreement for $196 / a month that will take effect from 05/1/2019-04/2020.

After signing on the virtual future agreement, I been found out that Regus is not meeting my business needs no more - since they refusing to provide me proof of address for my business for special unique need I need to have for a new business department of "Google Guaranteed "

Nannette Whitlam & Kaitlin Sparks refused to provide me a letter head or invoice that will show proof of address for my company
It been advised via email 3-4 time the impotency of this letter/invoice for my company

It been advised to both of them that my request is important, and I am not finding anything wrong with my request since I am still an active office holder at that location.

It been proof to Ms. Whitlam & Ms. Sparks Google requirements and the reason why the automatic invoice/agreement I had provided them been rejected
It's been explained over and over again that I need as a courtesy one-time custom invoice that will reflect my business address clearly and not my personal resident address as its currently showed

Once again Nannette Whitlam & Kaitlin Sparks refused my request and treat my request wrongly by accusing me false accusations that I am asking them to manipulate and altar the invoices by my request
The way my request been rejected lighting up once again the abusive and discriminating behavior against myself

Once again, I receive abusive and discriminated behavior against me once again.
In Addition-

Yesterday on 02/19/2019 on or about 5pm central time I called the area manger Kaitlin Sparks
And discuss with her once again the needs of my request, Ms. Sparks rejected my request.
I been advised her that since my request been rejected with no reason -" just because", I would like to cancelled my future virtual office agreement I sign on a week ago with her since I am not willing no more to be treated at the away I been treated - with a long history of abusive and discriminative behavior against me.as well the important fact the Regus cannot feet my business needs based on their unwellness to provide address proof letter

I advised the area manger I will file a formal complaint - since someone need to hear my voice
MS. Sparks told me on a recorded line that Since I am "threaten Regus reputation" she will block my access to my office and will start legal step against my account

I advised MS. Sparks that she is threating me unfairly and illegally

I am not finding any reason why today on 2019 a consumer/Clint/ or any kind of individual need to be afraid from revenge upon voicing his opinion.

Last,

I been treated unfairly, I been discriminated based on my personal appearance/voice/accent
As a result, my account been renewed wrongly by managements as well
I been in force to renewed wrongly, I been enforced to over paid the monthly bill wrongly
And the final breakdown - I been enforced to keep future virtual agreement that not going to start until 05/2019 - Just because

I am demanding to be refunded for $848.00 for billing error

As well I am demanding to cancel my agreement for the virtual future services right away.

I am demanding Regus to pay all my emergency move out expenses, and change of address cost
As a result of MS. Sparks statements that she will process a close out of my account for $3000.00
Total refund- $3848.00

I'm based in the Chester Regus house have been for 3 years, I decided to set up a virtual office in Pall Mall, King Street, Manchester, on 9th Dec contract started basic address then I upgraded to full mail and phone number, then pall mall shut so they moved my virtual address over to spring fields, manchester its been a nightmare being charge all sorts and I've never received the virtual phone number etc it is now mid Feb I've been getting charged for a service that still ain't set up yet I've been dealing with springfields, and VO section even accounts no body seem to have a clue.

It's the new virtual office is the major issue

Dear Madame/Sir,

I had offices with Regus for one year, and notified you explicitly I am not renewing over several emails in October 2018.

After an exchange of maybe twenty emails, they confirmed it is all sorted out.

This January 2019, I get an invoice for office space I did not renew with a 'gentle reminder' for payment.

Are you fictitiously booking sales and receivables here? and how can this process be this INEFFICIENT for a simple non-renewal.

Please advise how I can escalate further and end this nonsense once and for all. I just spoke with someone called Albert and Luke in Regus Barcelona offices, Albert said he will send an email so that I can respond with the thread from last year but he didn't.

Best regards,

Dr Nashwa Saleh, CFA
Managing Director
[protected]@bastratings.com
www.bastratings.com

Dear Regus Management,
I request kindly to improve your system regarding RA Return as promised on your website 30days from the end date of the service. I feel sorry for your agents (Account Help Desk) who has to deal with our phone calls and frustrations, I called Dec.19, 23, 27, 31.2018. Jan.3.4, 7, 2019, agents have nothing to say except for "we expedite the process to the billing department & we will give you an update-24-48 hrs". I received an e-mail Jan 3, 2019, to fill in ACH direct deposit authorization, which is weird because on My Regus account when I requested the RA return dated, Nov.21.2018, the bank details were already given, & now your office is asking for it again. I understand outsourcing employees to Manila and Madrid but it is certainly affecting your poor customer service. I suggest hiring more people in your back office, where ever that is, especially now that "wework" is on the rise. Anyways, below is our details for further assistance, it's sad that we have to submit a complaint on this website for your company to take action.
Center Name: Pacific Centre-Vancouver, BC, Canada
Account Number: 8706026
Ticket Case Number: 805953
Regus account CRM:[protected]
Ended lease Nov.30.2018
Requested RA return: Nov.21.2018 through My Regus account.

Hoping for consideration. Thank you.

I stopped by there office off of Hampden avenue in Denver - I started to set up my computer on the table in the kitchen - just like I had done on a number of occasions. The receptionist told me I could not use that spot and wanted me to use a little tiny claustrophobic inducing 'privacy' pod. I politely objected.

She was rude. The table I was setting up on was installed with power outlets and I have used them many times.

I cancelled my membership. I cancelled it in early December, then they charged me for January.

The service I paid for was not provided. I wish I could collect from people for services not provided and having a rude office staff. I cannot, nor should they be able to.

Please stop offering services that you intend to not deliver.

Regards,
Don Miller
[protected]

Last year we canceled Regus services at the Penzzoil Place center in Houston, Texas.

We gave notice in advance to the beginning of the contract that was in May 2017, where we were answered by the Account Helpdesk, which confirmed the cancellation of the Regus products and the cancellation had been sent to the center in Houston to be processed.

Months later (June 2017) they sent me an email that said: "Your account is terminated and you are no longer being billed for any Regus services.
The invoices you have open were raised prior to your termination on 2017-04-19. They are for services during the month of February."
Which is incorrect because our contract had a start date in May.

Later I decided to clarify this situation because the collection was not appropriate and the center in Houston responded in an email that "This account is terminated." By the community manager of the center.

In September of this year, I received an email about a commercial debt not paid from a collections agency. It is worth mentioning that during all this time I have been trying to communicate via email and by telephone to the account helpdesk TO END THIS SITUATION and they have not been able to answer and issue me a letter of NO DEBT in order to avoid future inconveniences with my company.

client number:7986067
complaint: 1. the refund of deposit never come back, have terminated the agreement over than 1 year now. invoice number [protected].
2.two times deposit has been charged, at invoice [protected] and [protected].
3. late payment fee was wrong charged, at invoice [protected], [protected], [protected].

have contact the staff many many times but not solved at all.

I saw below ad and called REGUS.

https://www.spacely.com.au/level-10-555-lonsdale-street/dedicated-desk-space2296

They said, dedicated desk is NOT offered in this price.

how can someone advertise and what i have was speaking to a person named Joan, today 1st Nov 2018 at 5:05pm, she mentioned that the broker would have listed this IN ERROR.

How can a broker write anything in error when the listing clearly gives the phone # of the reputed REGUS phone #?

Amin.

To whom it may concern,
My regus account number is [removed]
I would like to transfer my agreement to sunderland, the price I am paying to hammersmith is 374 per month, I renew the agreement for two years. I want to move location to sunderland, the co working price in sunderland is 103 per month. Unfortunately, the area manager [name removed], she sent me the new agreement to ask me pay the same amount as hammersmith, it is totally unfair, she told the transit just can extend for two years, I have to pay the price. It is ridiculous. Why I have to pay 3 times more than the client in sunderland, just because I am changing location.
Also, in the agreement I renew, it did not mention the transit term is two years. I was so disappointed with your service, you are global company and treat your client this way.
I would like to pay the total amount 374*24 month=8976. But I would like you extend the term in sunderland, the sunderland price is 103*24 month=2472 the difference in two year period time, I have pay 8976-2472=6504 more than the client in sunderland and receive the same service. I do not think this is the first time you encountered to deal with, please solve this issue as soon as possible, I would like to stay with regus as long as my business goes, but is not this way you treat me.
I am looking forward to your reply.

We had a reservation in the Palm Beach Gardens, Florida, office on Oct 26, for the boardroom all day. We are not disputing this as we scheduled this online.

We received a second bill for another conference room at same location, same date/time for an additional conference room that we never reserved, no reservation in our name nor our approval.

It seems that the Regus employee just took it upon himself to allow/escort unauthorized individuals to a second conference room without a reservation nor our approval and just charged it to our credit card. I was shocked to receive a second bill when we never reserved a second room. Why didn't they request payment from these unknown individuals? Why would we be charged for something we never reserved nor booked?

This is an abusive, reckless and unauthorized use of our credit card. We are disputing the second unauthorized room charges. Palm Beach Gardens Regus employees should be reprimanded for this type of abuse of their clients.

Regus has a new system where you have to go to their platform to request your retainer back. This is the biggest Scam i have ever encountered. I have taken mail box services at the MNP Tower in Vancouver . I had moved to a different building and cancelled my mail box as of April 2018. I have not been able to get my retainer back because i can't log into the account as it no longer exists. Regus does this intentionally so that people give up on getting their retainer back. Just think how many people give up in trying to get their retainer back and how much money they have taken from their customers. The biggest Scam company ever.
Feel sorry for the front line workers as they have no access to request the money for me either.

The first problem is about apparent discrepancy of the invoices that we get and the amounts of money you charge from our credit card. In accordance with the agreement, the payments have to be automatically charged every month, but unfortunately, the payments do not meet the terms of the agreement. They are always charged at different times ( once a month or sometimes once in several months)and the amounts of money do not match the invoices that you provide.
Due to the problems I faced, I made attempts to contact the responsible representative of your company. Unfortunately, I haven't succeeded in getting in contact with someone who could give me a competent piece of information in accordance with my questions. The question addressed to the "Account helpdesk" has not received the proper answer since the end of August.
Another remark is connected with apparent necessity to inform your clients about the increased cost of the service.

I hope the further cooperation will be mutually beneficial and will bring us only positive impressions.
Best wishes,
Anna

Regus Account# 8327690.
On the 2nd Aug 2018 I set up a preauthorised direct debit for payments to be deducted automatically from my account. I have email confirmation from Regus of the direct debit being set up and a preauthorised debit agreement which was sent to me after I set up the facility.
On the 8th Oct 2018 I received an email from Ana Paula Aguiar in the collections department, informing me that my account is in arrears, my services are suspended and that if the outstanding balance is not paid I would be pursued for the full amount of the contract including the "remaining contract value".
I sent an email to Ana Paula Aguiar on the 8th October explaining the situation. I attached my receipt for a previous payment, the email confirmation from Regus of the pre-authorised debit and the preauthorised debit agreement sent to me by Regus. I was not aware that Regus had not been receiving payments after I had set up the preauthorised debit.
Ana-Paula Aguiar never replied to my email. I called twice in the following week and left messages for her and she never returned my call.
On the 17th Oct I got a call from her. I tried explaining to her that my account was suspended wrongly and that I should have been notified that the preauthorised debit was not working before my account was suspended. She did not acknowledge that it was an error by Regus and did not apologise or try to accommodate me in rectifying the situation. Instead she threatened to send my account to a 3rd party collections agency and hung up the phone on me. This is splendid customer service in 2018!
I would like an acknowledgement that my account was wrongly suspended, my account to be restored and an opportunity to pay before my account is suspended. That is a basic and reasonable expectation. Instead I get a hoggish and unacceptable treatment from their representative.

Regus web system is not that easy to use. I have 5 days day office usage. I accidentally booked a meeting room and canceled it in two minutes. I was trying to book a day office.
I wrote and talked to help desk but they are asking me to pay for that. Why I should pay for the meeting room that I never used. The room is stayed booked for only two minutes.