Regus review: Early Termination Case# C-[protected]-B4J3 CRM:[protected]

There was some reason I have to close the business. I call my center site team Regus Del Amo that how should I end the agreement at the beginning of July. And I was told that just sent a cancellation request to them. On 8/25/23 Friday, I sent the request but I didn't get any reply. On 8/29/23, I called them to ask the step of termination, I got the reply to make it online. In the confirmation email, it shows the agreement will end next year 8/31/24. Yesterday, I talked to the Del Amo team and submit the help request for early termination. [Redacted] was the one email me said I can not end the agreement now. There is a way to solve is to transfer my account to other location. But when I ask if I can transfer to another location provided lower rate and how long the agreement will last, she cc the Del Amo team to help me. I didn't get any reply from the team. Even I called 4 times in 20 minutes and didn't get answered. After 30 mins, the team answered the call and said they can not answer my question and nothing can do on their site. I replied [Redacted] email to see if there is something I can do to simply stop it now. Even I can pay fine for early termination. I don't want to be a business guy is not responsible to bills. What she did is just simply close the case without asking if the problem is solved. I tried to ask if there is anyone I can talk to. She didn't reply and I got the survey of her service.