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Regus review: Particular person service

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10:59 am EDT
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at jublee hills campus of regus branch in peddamma gudi. there is unprofessional things going on. there is booking done with lot delayed responces and one person working as servant or peon his name is [protected] and he says that he is owner there, he handles employees like hitler. he dont know how to treat people in good way. he always talks rubbish in front of clients to employees, that I fely very embracing one more lady is there her name is [protected], she also follows him as per that peon's instruction she handles employees like anything. because of these kinds of people Regus will be totally in loss one day for sure. you should take an action against them I must say they dont deserve this professional place to handle in this way. I request you to take an action against them. I booked today one office space for 6 hrs from [protected]@gmail.com from this mailID with the name Maya M. on date 06-09-2023 for 12pm to 1730pm Indian times. they torchered me like anything. kept AC on 15 I felt cold. I got sick too. [protected] collecting extra money from clients or employees by saying the hidden taxes. Plese take an action against [protected] from Jubilee hills branch of Regus. Ignore my request if he is really owner for Regus branch for jubilee hills as he said, he challenges everyone that nobody can do nothing against him nobody can take action. he don't have to be professional as he said.

Desired outcome: I am attaching the booking confirmation and extra tax payments screenshots Aswell.

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Sep 08, 2023 1:57 am EDT
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26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

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Hi Maya, I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.

I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.

We appreciate your business.

Best,

Lorraine Brule

Global Customer Service at Regus
Sep 27, 2023 5:39 am EDT
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26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

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Hi Maya, thank you for bringing this to our attention.

It's through feedback such as yours that we can improve our services to customers.

I sincerely apologise for any inconvenience caused and after reading your review I asked the line manager of the centre to investigate this as a priority.

Let me assure you that we are committed to the highest standards of integrity, honesty, openness and professionalism in all our activities and take such accusations extremely seriously.

The wellbeing of our team members and customers is extremely important to us and whilst there have been no other complaints relating to the team members you refer to, we had a duty of care to investigate your claims. Fortunately, we found no evidence of improper conduct but we thank you for bring your concerns to our attention.

We do all we can to ensure our facilities are kept at a comfortable temperature and we apologise on this occasion if you felt it was too cold. Our centre teams will do everything in their power to ensure your comfort and they will always be your point of contact in a situation such as this.

The prices quoted to you upon booking are exclusive of local taxes, this is clearly stated in your confirmation email and the details are also available in your online account (myregus.com); the centre team showed you this information in your MyRegus app.

A senior member of our team has contacted you in response to your review and you are free to contact me directly at lorraine.brule@regus.com if you require further support.

Kind regards,

Lorraine Brule

Global Customer Service at Regus
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    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
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