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Urgent Complaint - Serious Postal Handling Issues
Dear Sirs,
We are writing to express our utmost concern and frustration regarding the ongoing mishandling of our mail and crucial documents at our office located at 63 St Mary Axe, London, under your management since 2019. This letter serves as our first official complaint, and we expect immediate resolution.
As a reputable legal firm, specialising in various areas of law, including Immigration, we regularly handle sensitive documents, such as original passports, ID cards, and residence permits on behalf of our clients.
However, the constant turnover in office management, have resulted in a severe decline in the handling of our mail and documents.
Over the past months, we have encountered numerous issues, including missing, misplaced, and lost deliveries. The most alarming issue is the inability of our office to receive essential documents from the Home Office due to the absence of someone to sign for them. This situation has caused substantial delays and inconvenience for our clients who urgently require visas or need to travel for personal and family reasons.
Additionally, within the last 6 to 7 months, we have consistently experienced the non-receipt of crucial client documents, including passports and Biometric Residence Permits (BRP) directly mailed from the Home Office. The lack of availability of receptionists and management personnel at their desks has resulted in delivery personnel being unable to obtain the required signatures, ultimately leading to failed deliveries and documents being returned to the sender.
We have spent significant time and resources rearranging deliveries and addressing these issues, which has been both frustrating and unproductive. We urge you to take immediate action to rectify this situation and ensure the prompt and secure delivery of our post.
We kindly request that all our mail and documents, especially those from the Home Office, be delivered to our office on the same day of receipt, or alternatively, that they be securely left in our office using the available keys, in the event that no one is present to receive them.
We trust that you will treat this matter with the utmost urgency and resolve it promptly to avoid further disruptions to our operations and, more importantly, to safeguard the interests and trust of our clients.
Sincerely,
Trojan Solicitors
