Regus review: Reception - Saint Charles, IL Manager

We are Accountants and rent an office in St. Charles, Illinois. [Redacted] was asked to assist with our office not having internet after a power outage yesterday. After trying all day yesterday to get on to our server to work she said it was our problem and not hers. This morning I got my IT person on the phone and spent 1 hour plugging and unplugging all cords from routers into the wall. I asked her for her assistance to see if the wall outlet we plug into was working. We were using Whatsupapp so that my IT guy could see what was going on. She screamed I don't want to be on camera. She became rude and unhelpful. This is not the first interaction I have had with her. FInally I got a hold of a Holly in another location and she was kind enough to help on the phone with the three of us. We were able to identify that we need a ticket for an IT person to come in from Regus. [Redacted] knocked on my door after we all hung up and said she was told to ask my about my internet. She also burst out and said [Redacted] IS NOT MY BOSS. I said I wasn't trying to call your boss, just get some help. She made my very uncomfortable and I told her she was acing unprofessional and that I am the client. She then began to raise her voice to me, saying I was UNPROFESSIONAL. All I was trying to establish was to fix our internet problems after the power outage. I feel this is a very poor representaiton of your St. Charles Illinois center. [Redacted] and [Redacted] were very professional and helpful. Please let me know how to proceed.

Thank you,

Elizabeth Warner

[protected]

Regus Acc# [protected]